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Beoordelingen van Balmoral Resort Florida

4 out of 5
Balmoral Resort Florida
124 Kenny Boulevard, Haines City, FL

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 173 van 246 beoordelingen" "
Gastenscore: 8 - Goed. 40 van 246 beoordelingen" "
Gastenscore: 6 - Redelijk. 21 van 246 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 246 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 246 beoordelingen" "

9,4/10

Netheid

8,8/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Kevin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023

8/10 – Goed

Alison

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The house was very big and nice, comfortable beds. There could be more kitchen utensils for a house this size. I've stayed at Miami condos that include a strainer. They had one oven pan, two pots and a saucer. Plenty of bowls and plates though. Please be warned that Expedia does not list all the charges required prior to check in. We were surprised with an additional $540 nonrefundable cleaning and amenity fee prior to checking in, almost causing me to not be able to check in for my daughter's birthday trip.
4 nachten verbleven in juli 2023

4/10 – Matig

Venessa Ruth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and nice area. Everything is modern. Great spot from Legoland, only 15 min drive. Beds were squeaky. The door code they us was wrong. We had to wait for 30 minutes or so to get the right code. We had a late check in so it took several tries of different codes to be able to get in. On a Sunday night, there was a loud party from the resort, we could hear it late at night and had trouble sleeping. Otherwise, everything else is good. They were able to give us a late check out to accommodate us which was very good on their part.
3 nachten verbleven in juli 2023

8/10 – Goed

Randall Floyd Gearhart

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property itself is out of the way when it comes to attractions but it was clean and comfortable. We rented this house because of the private pool. We found out the day we were to arrive that the pool heater wasn't working and they were refunding our money. That was the main reason we rented the house. Had we know that ahead of time, we would have cancelled the rental. Telling us the day of meant we could not cancel and get our money back. They didn't seem to be in a hurry to get it fixed either. We asked several times about it but were told, they had to have another company come in to fix it. It was never fixed and it was too cold to use the pool.
7 nachten verbleven in maart 2023

2/10 – Ontzettend slecht

Diego

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible experience
There was a water park in the hotel and that was the main reason we chose it. The water park was closed and no one warned us about it. Also, there were many cockroaches in the house mainly in the kitchen.
2 nachten verbleven in februari 2023

6/10 – Redelijk

Miranda

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, comfort kamer
Just meh
To start, we did not have the break-in issues that many other reviewers encountered. We made sure that all of the house windows and doors were locked and it was fine. The house that we rented apparently did not have a pool heater and brrrr...but who really knows because when I called Balmoral ahead of our trip, they were of zero help. This type of service extended to the onsite concierge and bar staff. Horrible service...absolutely horrible, yes you bar lady. Waterpark-closed, no business center, pool area- run down and filthy...hot tub water was yellow, no locked gate access after hours. The house fit our family fine. Like other reviews, kitchen ammenities are lacking. Wait until you try the can opener, you will hate your life. It was wonderful having laundry in the unit, and a full sized kitchen.
5 nachten verbleven in februari 2023

10/10 – Uitstekend

Esteban

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay, close to Legoland!
Great place to stay! Very comfortable home, having the four bedrooms with bathrooms really helped! 25 minutes from Legoland, very peaceful place. Only thing, when we got there, the trash containers were already full from the previous visitors, but we were able to manage. Rooms very spacious, two car garage, open space with a nice kitchen. I will return!
2 nachten verbleven in januari 2023

8/10 – Goed

Brian

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The house was a great size and comfortable. I specifically choose this house because of the amenities of the water park which were closed during our stay. House had small spiders and spider webs like it wasn’t used in some time.
3 nachten verbleven in december 2022

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Love this home!
Except for the horrible toilet paper and no cleaning supplies to clean up after ourselves, we had a wonderful time. Couldn’t have asked for a better place to stay. Beautiful, spacious, & exceptionally clean.
2 nachten verbleven in december 2022

10/10 – Uitstekend

Chelsea

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All the homes are new, beautifully decorated, and the pool was really warm so we were able to swim on the cooler days. Directions to the house were difficult, Google maps was not accurate, assuming this is because of the new development. This did make ordering food difficult at times. Loved having a washer and dryer on site! Only a few minor suggestions... Providing enough garbage bags for a family's week long stay would be nice, as well as toilet paper and paper towels. The pool light wasn't on and couldn't find a switch. Also, a baking sheet would be beneficial for heating up certain leftovers. Overall, our stay was great, would highly recommend!
5 nachten verbleven in november 2022

4/10 – Matig

Jill, Hollywood

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
The last 2 times I have stayed here (chosen due to location close to Lego Land/Orlando, needed a house for bigger group, and past great experience at water park), I have been assigned the very last house in the corner the farthest away from the club house amongst no other completed homes (i.e. construction zone). This last visit, we were bringing 3 kids purely for the water park feature. When we arrived, the water park was "closed for maintenance." Come to find out, according to the bartender, it closed after Hurricane Ian and never re-opened. I never received notice of this or I would have changed lodging arrangements. When I called and called (because they no longer have any staff on site), I was told I could not get a refund because of the 2-night minimum stay. She said we would be refunded the "resort fee" which was $40 of the $800 reservation, which was never refunded. Incredibly disappointing all around.

8/10 – Goed

Manisha

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn’t like that I got charged $100 for dirty towels that could’ve been washed.
2 nachten verbleven in augustus 2022

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great for families
The house was perfect for our large group. The private was a real hit with the kids. The only issues was the dishwasher did not work and kitchen sink faucet was about to fall apart
2 nachten verbleven in juni 2022

6/10 – Redelijk

Bret

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The property itself is very very nice. This was offset by the service. You got the feeling you were being a bother to those you are paying. I'd recommend training people answering the phone and working the front desk. Also, the 10AM check out and 4PM check kind of sums up th vibe you get from some of their service.
2 nachten verbleven in april 2022
Reactie van Trina op 9 mei 2022
Bret, My name is Trina Nolan and I am new to the resort as Director of Operations. I would very much like to thank you for your feedback. We have been diligently working to improve our guest relations so I do appreciate your honesty about your interactions at the front desk. We are also working to expand our hours of operation to better satisfy our guest needs. I do apologize for your experience. Please know we are doing everything we can to improve our services to your level of expectation. I assure you that I do take guest feedback very seriously and I am addressing the issue. Thank you so much for staying with us. I do hope this does not deter you from coming back in the future!

10/10 – Uitstekend

Arazay

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love this resort.
3 nachten verbleven in april 2022
Reactie van Balmoral Resort Staff op 9 mei 2022
Arazay, Thank you for your feedback. I am so pleased that you enjoyed your stay with us! We look forward to seeing you again in the future!

10/10 – Uitstekend

Gregory

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice house. Didn’t use the water park due to low temperature but it looks very nice the kids would have loved it
2 nachten verbleven in november 2021

8/10 – Goed

Barbara

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Family enjoyed the private pool the water park area I didnt like the response from the bar n grill that the lady gave my grandson he ordered some cheese fries and the shreded cheese she put on them wasnt quite melted so he asked if she could melt it some more and she acted like she had an attitude and said thats all i can do didnt even attempt to melt the cheese some more
3 nachten verbleven in oktober 2021

6/10 – Redelijk

Geverifieerde reiziger

3 nachten verbleven in juli 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2020

8/10 – Goed

Angela

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in mei 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideal location for family reunion traveling from Michigan and New Hampshire. The private pool was a real plus.
8 nachten verbleven in februari 2021

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Game room confusion
We love Balmoral!!! Only issue this time was on Sat. the game room was locked and after the kids waited all day we were then told that it closed at 6:30 even though it's posted 10PM. No big deal just some confusion.
3 nachten verbleven in oktober 2020

10/10 – Uitstekend

Sandra

Reisde met familie
Positief: Netheid, comfort kamer
Balmoral Resort
Overall, our stay was great! The house could use some paint touch ups, our dishwasher did not work and after calling for service still never worked, never came back to repair, blinds came falling off, they were all different sizes..we checked in with the garbage can full and it was never emptied while we were there and we had to figure alternatives for our garbage
4 nachten verbleven in juli 2020
Reactie van The Balmoral Resort Florida team op 12 aug 2020
Dear Sandra, Thank you for taking the time to review your stay at Balmoral Resort Florida. We are grateful to learn that you had a great stay with us. However, we are disappointed to learn that you experienced some hiccups inside the home with the window blinds and dishwasher. We do regret that your trash bin was full upon arrival, unfortunately, the outside bins are emptied once a week by the city. Nevertheless, thank you for providing us with feedback as we are working to make improvements to provide an exceptional experience to our guests. We have addressed all of your concerns with our teams and we look forward to welcoming you back with an outstanding experience! Kind Regards, The Balmoral Resort Florida team

2/10 – Ontzettend slecht

AK, Fort Myers

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Do NOT book this "resort"!@! Worst place we have EVER stayed!!!
2 nachten verbleven in juli 2020
Reactie van The Balmoral Resort Florida team op 7 jul 2020
Dear Valued Guest, We are disappointed to learn that your experience at Balmoral Resort Florida was less than satisfactory and does not warrant a future stay. Would you mind informing us what flaws caused your rating of 1 out of 5? We would love to take into account all of our reviews, good or bad, to further improve our services. Should you need to discuss it with us in detail, we invite you to please contact us directly. Nevertheless, we value you as a guest and hope we will have the chance to accommodate your family again with an improved experience. Kind Regards, The Balmoral Resort Florida team

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in juni 2020

2/10 – Ontzettend slecht

Shannon

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
PISSED COMPLETELY OFF
I'm ery pissed off at rhis point. Me and my family was told i would get my miney back because our trip was canceled due to Covid19. I has a Autistic child and also have health issues. They told me and hotels.com i would receive a call in June witch is 3 months later from when we was supposed to take our trip. It is now almost July and im still getting the run around. I have always used hotels.com but after this never again this is the 2nd time this company has pissed me off . I will be filling a lawsuit against this company. If anyone else is having this happen u should get u a lawyer too
2 nachten verbleven in maart 2020
Reactie van The Balmoral Resort Florida team op 1 jul 2020
Dear Shannon, We are very disappointed and extend our sincerest apologies if you feel that you haven't received the highest level of service from our staff. We invite you to contact our guest services team directly with your reservation details, so we look further into your refund status and best be able to serve you. Kind Regards, The Balmoral Resort Florida team

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
we had a wonderful stay...love the place and the amenities for a really good rate for the whole family.
4 nachten verbleven in juni 2020
Reactie van The Balmoral Resort Florida team op 23 jun 2020
Dear Valued Guest, Thank you for the great review! We are thrilled to learn that you experienced such a wonderful stay with us and enjoyed all the amenities we offer. Your kind comments are much appreciated and we cannot wait to welcome you back again! Kind Regards, The Balmoral Resort Florida team

6/10 – Redelijk

Kristin, Chattanooga

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Pool area was nice and great for kids but the music was very annoying at the pool, same songs every day over and over. Several things in room were not working properly.
6 nachten verbleven in juni 2020
Reactie van The Balmoral Resort Florida team op 22 jun 2020
Dear Kristin, First, we'd like to thank you for choosing to stay with us, we know you have a lot of options and we appreciate your business. We offer our sincerest apologies for any inconvenience you experienced during your stay with us. We value your business and strive to not only meet or exceed your expectations but to create a memorable impression that encourages our guests to return time after time. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Should you wish to further discuss your concerns, we invite you to please contact our Guest Services staff directly. Nevertheless, we value you as a guest and hope we will have the chance to accommodate your family again with an improved experience. Kind Regards, The Balmoral Resort Florida team

6/10 – Redelijk

Rebecca

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Upon checking in we were told on the phone if we arrived early we could check in early but we couldnt because the unit wasnt ready and needed repairs after inspection. They gave us a 40.00 gift certificate for a party of 11. The cleaning lady was still there when we checked in at 430pm and she ledt without finishing. One room had been vaccuumed only. She left what little toiletries they had on the kitchen counter. We rented a grill for 60.00 and the delivered it in the late afternoon when i called at 10am. Asked for more toiletries and they said they were on back order. A heads up would have been nice. We spent over 100.00 on soaps and toilet paper, shampoos, dish washing detergent etc. It rained all weekend so we didnt get to use any of the amenities. Couldnt get anybody on the phone for 3 days. I called prior to our stay to check on reservation and also called several times for other things.
3 nachten verbleven in juni 2020
Reactie van The Balmoral Resort Florida team op 10 jun 2020
Dear Rebecca, Thank you for providing us with feedback from your stay. We are disappointed to learn that your experience at Balmoral Resort Florida was less than satisfactory. We offer our sincerest apologies for the inconvenience you experienced during your stay. We are a self-catering resort; so we supply items that will last 1-2 days, and guests will buy additional household items needed. Our team did provide extra toiletries that were available upon your request. We value your business and strive to not only meet or exceed your expectations but to create a memorable impression that encourages our guests to return time after time. We would be happy to discuss with you further, feel free to reach out directly by phone or email. Nevertheless, We hope to have the opportunity to welcome you back for an improved experience. Kind Regards, The Balmoral Resort Florida team

10/10 – Uitstekend

Marina

3 nachten verbleven in mei 2020
Reactie van The Balmoral Resort Florida team op 16 jun 2020
Dear Marina, Thank you for rating Balmoral Resort Florida! We hope you enjoyed your stay and look forward to welcoming you again soon :) Kind regards, The Balmoral Resort Florida team

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked having our own house with pool. What we didn't like was the pool at house was green and had trash in it, nasty black hairs in bathroom that were not ours, appliances were caked with dirt and grime, cockroaches in house, house has a separate cleaning fee of $129 and the house was dirty when we checked in, the community pool was dirty, hot tub was not working, kid splash pad dirty, area around community pool SUPER dirty, pool attendant didn't check everyone for bands, a lot of people didn't have them on so wonder if some people were even supposed to be there. When brought findings to front desk was never offered an appology. All we got was I will have maitenance call you which they never did.
3 nachten verbleven in mei 2020
Reactie van The Balmoral Resort Florida team op 2 jun 2020
Dear Valued Guest, Thank you for providing us with feedback from your stay. We are disappointed to learn that your experience at Balmoral Resort Florida was less than satisfactory and we offer our sincerest apologies for any inconvenience you experienced during your stay with us. We value your business and strive to not only meet or exceed your expectations but to create a memorable impression that encourages our guests to return time after time. We understand that at the moment, you don't feel a return stay is warranted. Should you change your mind, please contact us directly and one of our management team members will assist with your booking to ensure that your next stay with us is much more pleasant than the first. Thank you again. Kind Regards, The Balmoral Resort Florida team

10/10 – Uitstekend

Mel, Melbourne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean and quiet. We enough space and room. My favorite was the pool with the lakeview also the screened patio we had breakfast outside every morning. Justca great experience.
2 nachten verbleven in maart 2020
Reactie van Balmoral Resort Florida op 7 apr 2020
Dear Mel, Thank you for your review of Balmoral Resort Florida. We’re glad to learn that you enjoyed the amenities we offer, including our resort pool and screened pool patio at your home! We appreciate all your kind words and look forward to welcoming you again soon :) Kind Regards, The Balmoral Resort Florida team

10/10 – Uitstekend

KS, Ft. Lauderdale

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our family of 4 absolutely loved this property. The pictures were spot on and the everything looked even better in person. We will definitely be coming back!0
4 nachten verbleven in maart 2020
Reactie van Balmoral Resort Florida op 30 mrt 2020
Dear Valued Guest, Thank you for taking the time to review Balmoral Resort Florida; we are grateful to learn that you enjoyed your stay with us! Your kind words are much appreciated, and we look forward to welcoming you back soon! Kind Regards, The Balmoral Resort Florida team

10/10 – Uitstekend

Cassandra, Woodbridge, VA

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2020
Reactie van Balmoral Resort Florida op 30 mrt 2020
Dear valued guest, Thank you for sharing your experience at Balmoral Resort. We are glad you enjoyed your stay and we look forward to welcoming you again soon! Warm regards, The Balmoral Resort Florida team.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleaning should have been included in the price and not extra. That is ridiculous
7 nachten verbleven in maart 2020
Reactie van The Balmoral Resort Florida team op 20 mrt 2020
Dear Valued Guest, Thank you for your feedback! We hope you enjoyed your stay at Balmoral Resort Florida. We are sorry if our cleaning fee was not clearly communicated to you when booking your reservation and we hope this did not negatively impact your stay. Shall you need any assistance to make your future stays better, we encourage you to reach out to us directly. We do value you as a guest and hope we can welcome you back again soon! Kind Regards, The Balmoral Resort Florida team

10/10 – Uitstekend

Ingo

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Gelungener Aufenthalt mit Freunden und Familie
Wir waren mit 2 Familien dort für 5 Tage. Genügend Platz für 8-10 Leute. Alle 4 Schlafzimmer haben eigenes Bad. Sehr hilfreich. Grosses Wohnzimmer mit offener Küche und Essbereich. TERRASSE, Pool mit Insektenschutz Netz umgeben (Screen). Somit kann man zu jeder Tageszeit draußen sitzen und den Pool nutzen. Wir haben gegen extra Geld im Voraus einen beheizbaren Pool gemietet. Nicht alle Häuser sind damit ausgestattet. Grill muss auch extra bestellt und bezahlt werden. Haben wir aber nicht gebraucht, Küche ist komplett ausgestattet. Garage für 2 Autos. Vor der Garage kann man auch noch bis zu 2 Autos abstellen. WASSERrutsche und Kinderecke in der Nähe der Rezeption 2 Mal genutzt. Die jüngeren unter uns haben es sehr genossen. Essen im Restaurant kann ich nicht beurteilen, wir gaben immer selbst für uns gesorgt. Walmart und Publix sind mit dem Auto in 5 Minuten erreichbar. Orlando circa 30-40 Minuten entfernt. Aber der starke Verkehr lässt es dann gern auf die doppelte Zeit ansteigen. Wer nur entspannen will und Zeit mit Freunden verbringen will ist hier bestens aufgehoben. Wer täglich den Stress in Orlando und den dortigen Themen Parks sucht, sollte sich etwas mehr in der Nähe von Orlando suchen, da die Fahrerei azeit frisst. Achtung, Preis für Endreinigung ist nicht im angezeigten Buchungspreis enthalten, bzw kommt dazu, ist etwas versteckt. Also nicht erschrecken, so ein Haus muss ja auch für die nächsten Gäste gereinigt werden. Kosten um die 200 Euro. Würden wieder dort buch
5 nachten verbleven in maart 2020
Reactie van The Balmoral Resort Florida team op 16 mrt 2020
Dear Ingo, Thank you for your wonderful review. We are very pleased to learn that you enjoyed your stay with us and that the pool home was a perfect fit for your family. It excites us that the little ones enjoyed the amenities we offer, including the water park. Your kind words about our resort are much appreciated, and we look forward to welcoming your family back again soon! Kind Regards, The Balmoral Resort Florida team

6/10 – Redelijk

Camilla

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Hidden fees
Balmoral is a great resort, but watch out for the many hidden fees. In addition to the rental itself already paid upon arrival, we paid a resort fee and a cleaning fee + a property protection fee of 100$. This fee wasn't mentioned anywhere, and I have never heard of it before.
4 nachten verbleven in februari 2020
Reactie van The Balmoral Resort Florida Team op 28 feb 2020
Dear Camila, Thank you for your review of Balmoral Resort Florida. We apologize that our fees were not clearly communicated to you. In the small print section of the listing on hotels.com, it states that the mandatory fees (cleaning, resort, and property protection) are required to be paid at check-in, and will be collected at the property. We hope this did not negatively impact your stay and we thank you for kind words about our home. Kind Regards, The Balmoral Resort Team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2020
Reactie van The Balmoral Resort Florida team op 21 feb 2020
Dear Valued Guest, Thank you for rating Balmoral Resort Florida! We hope you enjoyed your stay and look forward to welcoming you again soon :) Kind regards, The Balmoral Resort Florida team

10/10 – Uitstekend

Diana

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
13 nachten verbleven in februari 2020
Reactie van The Balmoral Resort Florida team op 17 feb 2020
Dear Valued Guest, Thank you for rating Balmoral Resort Florida! We hope you enjoyed your stay and look forward to welcoming you again soon :) Kind regards, The Balmoral Resort Florida team

8/10 – Goed

Geverifieerde reiziger

6 nachten verbleven in februari 2020
Reactie van The Balmoral Resort Florida team op 17 feb 2020
Dear Valued Guest, Thank you for choosing to stay at Balmoral Resort and for sharing your ratings. We are sorry to learn that your experience with us was less than satisfactory. We'd love to know more about your experience so that we can improve our services and better accommodate your next stay. Please feel free to reach out to us directly! Warm regards, The Balmoral Resort Florida team

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice facility . Loved water park and central location of resort.
2 nachten verbleven in februari 2020
Reactie van The Balmoral Resort Florida team op 4 feb 2020
Dear Valued Guest, Thank you for the wonderful review. We are pleased that you enjoyed our resort and especially loved the water park and location! We look forward to welcoming you back for another great stay! Kind Regards, The Balmoral Resort Florida team

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
The check in was fast and quick and the young woman checking me in was friendly and welcoming. However, there was a male employee complaining to her about not receiving his paycheck, which I thought was unprofessional in front of a guest. She did her best to sway the conversation. The house we stayed in was impeccable. The only issue was the WiFi did not work. I was told that it was changed and when I tried the new password I was given it still didn’t work. The amenities offered at the resort was another plus as well. The only con I would say is the $200 cleaning fee that you have to pay upon arrival. I just think it odd that guest have to pay for that.
2 nachten verbleven in januari 2020
Reactie van The Balmoral Resort Florida team op 21 jan 2020
Dear Valued Guest, Thank you for taking the time to review your stay at Balmoral Resort Florida; we are pleased to learn that you enjoyed your stay with us and experienced a smooth check-in process. It excites us that you found the home to be well-maintained and a great fit for your family along with the amenities we offer. We are sorry to hear that you experienced some inconveniences inside the home, and we thank you for providing us with feedback as we are working to make improvements to provide an exceptional experience to our guests. Nevertheless, thank you for allowing us to accommodate your family, and we look forward to welcoming you back soon! Kind Regards, The Balmoral Resort Florida team

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
This is a nice place to be if you’re planning on just staying on the property. It has some nice amenities for the kids (water slide, pool, etc). However if you’re going to the theme park it’s about 45 minutes on I-4 that seemed to have really bad bottlenecks (Christmas break traffic). The property is conveniently located to a Winn-Dixie grocery and Walmart (5 min drive). The property itself was clean and well groomed. Road noise is well masked by the water fountains on the property, but emergency service sirens are still plainly heard on occasion. The house has decent facilities. Pots and pans were limited if you’re planning on doing much cooking. Adequate amount of plates and silverware for family of seven. There we’re just little things that keep me from rating this as a really nice place (garage door was broken when we arrived, there is no garage door opener, the front door lock would intermittently not take the code, pots and pans were in poor shape, staples like toilet paper, paper towels, garbage bags, weren’t provided). For the price I was expecting a little more. Bottomline: if you’re trip is for the theme parks I’d stay closer to those activities. If you’re on a family vacation and want to stay put and enjoy the Florida weather, then this is a good option.
6 nachten verbleven in december 2019
Reactie van The Balmoral Resort Florida team op 30 dec 2019
Dear Valued Guest, Thank you for taking the time to review your stay at Balmoral Resort Florida; we hope you enjoyed your stay with us. We are grateful to learn that you found the resort property to be well maintained and equipped with abundant amenities for families, especially the little ones. While we can’t control the flow of traffic, we do understand your frustrations and recommend avoiding i4 during rush hours (7:30-9:30 am and 4:30-6:30 pm). Nevertheless, your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We hope we will have the chance to accommodate your family again. Kind Regards, The Balmoral Resort Florida team

10/10 – Uitstekend

Curtis

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2019
Reactie van The Balmoral Resort Florida team op 16 dec 2019
Dear Curtis, Thank you for rating Balmoral Resort Florida! We hope you enjoyed your stay and look forward to welcoming you again soon :) Kind regards, The Balmoral Resort Florida team

8/10 – Goed

KAREEMA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2019
Reactie van The Balmoral Resort Florida team op 4 dec 2019
Dear Kareema, Thank you for rating Balmoral Resort Florida. We hope you had a great stay with us. Shall you need any assistance to make your future stays better, we invite you to reach out to our guest services team. We look forward to welcoming you back soon! Warm regards, The Balmoral Resort Florida team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2019
Reactie van The Balmoral Resort Florida team op 3 dec 2019
Dear Valued Guest, Thank you for rating Balmoral Resort Florida! We hope you enjoyed your stay and look forward to welcoming you again soon :) Kind regards, The Balmoral Resort Florida team

10/10 – Uitstekend

Howard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

5 nachten verbleven in november 2019
Reactie van The Balmoral Resort Florida team op 3 dec 2019
Dear Valued Guest, Thank you for rating Balmoral Resort Florida! We hope you enjoyed your stay and look forward to welcoming you again soon :) Kind regards, The Balmoral Resort Florida team

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel with a lot of amenities. Customer Relations personnel were superb!
2 nachten verbleven in november 2019
Reactie van The Balmoral Resort Florida team op 25 nov 2019
Dear Valued Guest, Thank you for taking the time to review Balmoral Resort Florida; we are grateful to learn that you enjoyed your stay with us along with the amenities we offer! Your kind words are much appreciated, and we look forward to welcoming you back soon! Kind Regards, The Balmoral Resort Florida team

10/10 – Uitstekend

denise

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2019
Reactie van The Balmoral Resort Florida team op 13 nov 2019
Dear Denise, Thank you for rating Balmoral Resort Florida! We hope you enjoyed your stay and look forward to welcoming you again soon :) Kind regards, The Balmoral Resort Florida team