Upon checking in- the staff was sleeping. It was only 6:30 in the evening. Couldn’t get a key to work. I went down about 30 mins after he opened the door to my room. He thought I left- almost argued with me about the fact I was still needing a key. The pool/hot tub area was so hot, we couldn’t even go in there to enjoy either of them. Our room was over 70 degrees. Found hair in the shower, walls had a few holes in them from the door. The bed was comfortable but it was not the best experience.