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Beoordelingen van Tupa Hotel

3.5 out of 5
Tupa Hotel
Taniera Teave S/n, Hanga Roa, Easter Island

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 45 van 189 beoordelingen" "
Gastenscore: 8 - Goed. 79 van 189 beoordelingen" "
Gastenscore: 6 - Redelijk. 50 van 189 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 189 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 189 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,4/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Stevie Wonder

Positief: Netheid, personeel en service en comfort kamer
Amazing in all possible ways
This was a great stay at Tupa Hotel. A warm welcome at the airport. A great professional and cute staff ! Everyday you really saw the room was cleaned and they did an amazing job. Made different designs of the towels every day. This hotel and experiences on the island will never get out of my memories. Thanks to everybody in Tupa Hotel.

8/10 – Goed

Hyung Lim

2 nachten verbleven in december 2023
Reactie van Tupa Hotel op 21 feb 2024
Gracias por su comentario

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service
4 nachten verbleven in december 2023

8/10 – Goed

Gilles

Positief: Netheid, personeel en service en voorzieningen
Malgré la vétusté des parties communes on se sent vraiment bien dans cet hébergement. Le personnel est très avenant et peut vous organiser des excursions. La chambre est spacieuse avec sa belle terrasse offrant une vue mer. Le petit déjeuner est copieux. 2 points négatifs seulement : pas de wifi dans les chambres alors qu’il suffirait simplement de rajouter un répétiteur dans le couloir et la vétusté de la salle de bains.
5 nachten verbleven in november 2023

4/10 – Matig

Dalia Lucy

Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
First, the people were all very nice and hospitable, especially Rafael. The hotel is conveniently located in town close to a convenience store and walking distance to various restaurants. Outside of that, I did not enjoy staying there. Breakfast is offered—the juice is freshly squeezed and delicious. I’ll leave it there. The room was clean. As for toiletries, two smaller than usual bars of hand soap are offered but bring your own bath soap, shampoo and conditioner. We left (knowing we would not get a refund) and stayed elsewhere, because the air quality in the room made me cough throughout the night. No A/C, but there is a floor fan in the room that we did use and made the situation worse for me. I don’t know why. As soon as I walked in the room, I’d cough. No screen doors. Not that I noticed many bugs outdoors. Again, the people who work here are very nice. This was just not a good match.
4 nachten verbleven in november 2023

10/10 – Uitstekend

Michal

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The great choice for my stay. Near the beach and the main street with affordable price and with the sea view from my bed. The breakfast was not too fancy but still sufficient.
3 nachten verbleven in november 2023

10/10 – Uitstekend

Alejandro

Reisde met familie
3 nachten verbleven in november 2023

6/10 – Redelijk

Anthony

I paid for a queen bad and was provided with a single bed my first night. I was moved after I complained about this matter. It was also extremely noisy the first night. I was in an area by an activity center with a dartboard. At 1 AM to 3 AM. I was disturbed by this annoying. Noise today. The staff was understanding and move me to a better area.
3 nachten verbleven in oktober 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bra hotell
2 nachten verbleven in augustus 2023
Reactie van Gracias op 28 aug 2023
Gracias por alojarse con nosotros. Seguimos mejorando día a día para mejorar el servicio.

6/10 – Redelijk

JAMES

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
poor rooms nice people
4 nachten verbleven in juli 2023
Reactie van JAMES LISONI op 9 jul 2023
Estimado James, nos gustarìa nos indicara mas detalles de su opinión para poder mejorar. Gracias

6/10 – Redelijk

Charlotte

Positief: Personeel en service
Negatief: Netheid
Pas de wifi dans les chambres, il faut aller dans le séjour. Une dizaine de gros cafards dans la salle de bain après avoir pris une douche. Je l’ai signalé, on m’a donné une autre chambre, mais même problème : cafards le lendemain matin... moisissures au plafond, odeur de renfermé, rouille un peu partout... Vraiment dommage car l'hôtel est chouette, bien situé, le staff est très gentil et au petits soins avec une très belle vue sur l’ocean...
1 nacht verbleven in november 2019

10/10 – Uitstekend

Dawn, Hanga Roa, Easter Island

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, good views, convenient location to airport, shops, car rentals, restaurants / bakeries. Breakfast included and all day coffee / hot water are helpful since no restaurant on site. Free parking on site.
4 nachten verbleven in oktober 2019
Reactie van Dawn 25 octubre 2019 op 21 nov 2019
maururu por sus comentarios Iorana

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in oktober 2019
Reactie van anonimo 25 ostubre 2019 op 21 nov 2019
maururu Iorana

6/10 – Redelijk

Geverifieerde reiziger

満足
受付は親切、何とかこちらの希望を聞こうと来てくれた。ただ、ローカルツアーに入りたくカードで決済したい旨の希望を依頼したが、現金のみの決済だった(こちらの英語力の問題でもある) 。
2 nachten verbleven in augustus 2019

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten
5 nachten verbleven in juli 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, voorzieningen
Great staff, we were received at the airport with a flower lay, and a cup of natural juice at the entrance of the hotel, very friendly! The washroom/room needs an upgrade.
3 nachten verbleven in mei 2019
Reactie van Administración op 12 jul 2019
Muchas gracias por su comentario. Estamos en proceso de remodelación de las habitaciones. Nos alegramos que nuestro personal haya sido bien evaluado

8/10 – Goed

sally

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2019

6/10 – Redelijk

Geverifieerde reiziger

6 nachten verbleven in maart 2019

6/10 – Redelijk

Geverifieerde reiziger

6 nachten verbleven in maart 2019

4/10 – Matig

Paul, Colorado

Negatief: Netheid, personeel en service
This hotel is a dog for solo travelers. The room for singles are very small, No AC, No fan, One bulb was burned out in the ceiling fixture. I made two requests to have it replaced but it never was. A dimly lit , small room with a single bed. There were cockroaches on the floor, but at least they were dead. The rooms for couples looked a lot nicer, but singles are a leftover. This hotel is mainly for large tour groups that stay in the nicer rooms. There is a continental breakfast, that is sparse, but ok, unless you happen to eat after the tour group of the day, then it is a pretty bare leftover selection. I had paid for 4 days up front or I would've gone to a better hotel. .
4 nachten verbleven in januari 2019
Reactie van Yasser op 9 feb 2019
Thank you very much for your comment, we will try better, in the negative aspects

6/10 – Redelijk

Lucia

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Tupa Hotel
Easter Island is a fabulous destination, but Tupa Hotel is very basic. Breakfast was very poor and the hotel needs some serious attention
7 nachten verbleven in januari 2019
Reactie van yasser op 12 feb 2019
Thank you very much for your response and we will do our best to improve the quality

8/10 – Goed

Helcio

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cockroaches
Nice hotel on Easter Island for a good price. Stayed there for about a week. I was welcomed with a flower necklace and a free transfer to/from the airport, as well as a snack, which came in handy considering the time of my arrival. Staff was helpful and most friendly. In fact, they can hardly be matched at this point. Breakfast suited me just fine with fruit salad, bread, ham, cheese, cereal, etc. No more was needed, and the sight of the sea was a nice bonus. On the bad side, however, are the cockroaches. Too many of them. Every single day I found one in my bedroom, and one day I had to kill three of them. Inquired about it, a member of the staff claimed that that was common on the island due to humidity. However if that's the case the hotel should seal doors and windows of bedrooms, as well as placing nylon screens on their drains. There were also flies where breakfast was served one day. An employee was trying to keep them away from the food, but to no avail. The hotel should buy some protective cases to leave the food into. Finally, there was the problem of the rude guests. Several bedrooms overlook a garden where some guests go to to talk to one another or at their phones. Doing so is ok during the day, but at 3:00h a.m. it's unacceptable! Had to get rid of one of those morons myself. Maybe the hotel is not to blame, but since many people have no manners nowadays, perhaps they should place a sign near the garden requesting silence at night. No wifi in bedrooms.
7 nachten verbleven in januari 2019
Reactie van Yasser op 9 feb 2019
Thank you very much for your comment, we will try better, in the negative aspects

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
.. Location thats about it THE ROOMS WERE BASIC no air condition
3 nachten verbleven in januari 2019
Reactie van yasser op 13 mrt 2019
Thank you very much for your response and we will do our best to improve the quality

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, close to town and port. Helpful and friendly staff. Room and bathroom were spacious. Breakfast buffet was plentiful. Overlooking ocean. I recommend this hotel
4 nachten verbleven in januari 2019
Reactie van yasser op 12 feb 2019
Thank you very much for your response and we will do our best to improve the quality

8/10 – Goed

Charles

Reisde met partner
Positief: Personeel en service
Clean and simple property, like many of the other accommodations on the Island.
6 nachten verbleven in december 2018
Reactie van Yasser op 9 feb 2019
Thank You

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in december 2018
Reactie van Yasser op 12 feb 2019
thank you

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Lovely hotel
Good, clean hotel very close to the sea and main high street. Staff very helpful and friendly.
4 nachten verbleven in oktober 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Grew on me. Good, quiet, location
There are nice things about the hotel. They pick you up and drop you at the airport. It is quiet and has a great view of the ocean and is in close proximity to restaurants and the main part of town. The staff are nice but don't expect 24 service. The rooms are big and clean although the condition of the main part where they serve breakfast could use a refresh and my room had water damage in the walls and the bathroom grout in places had issues. They also had a big pile of dirt in front of my porch as they are building a new wing. Not all rooms have AC but I didn't feel I needed it. Request it up front if you need it The place is what I would call typical of a tropical local that is more basic. Don't expect luxury but it is nice and relaxing. Staff spoke some English.
3 nachten verbleven in oktober 2018

10/10 – Uitstekend

Shann, Las Vegas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing stay. Hotel staff extremely friendly, absolutely loved this hotel!! About 5 minute walk into town, perfect location.
4 nachten verbleven in oktober 2018

8/10 – Goed

Ren, Tokyo

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ハンガロアの中心から徒歩 7,8 分の便利なホテルです。レセプションの方は英語で何とかコミュニケーションを取ろうとしてくれて助かりました。(ウェルカムドリンクもいただきました) 部屋は概ね快適ですが、夜になると虫が出るので苦手な方には不向きと思います。 朝食は軽食があり、Wifi 環境もロビー、食事場所に整備されています。(インターネット環境は島全体で、それほどよくはありません)
5 nachten verbleven in juni 2018

8/10 – Goed

Anthony, London

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A nice place to stay
We enjoyed our short 2 nights stay at the Tupa hôtel. It's very conveniently located but also quiet and peaceful. The staff were all very helpful and friendly, the breakfast was good, and we were even able to hire their car for a day and a half for $75 which was very reasonable compared to the airport agency prices. All in all good value for money.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
景色が綺麗、空港から近く解りやすい場所
設備も建物も老朽化が目立つが、リゾート地のホテルとしては十分満足できる。 ダウンタウンが近いので夕食場所には困らない。
2 nachten verbleven in april 2018

6/10 – Redelijk

Jaume

Hay poco wifi
Reactie van Paulette. op 5 apr 2018
Trabajaremos en ello. Saludos!

8/10 – Goed

Andre

Positief: Personeel en service
Gute Lage
Gute Lage. Flughafentransfer ist inklusive. Freundliches Personal (nicht alle sprechen englisch). Alle Ausflüge wurden durch das Personal organisiert. Gutes Preis- /Leistungverhältnis.
Reactie van Paulette. op 12 mrt 2018
Thank you so much for your words, and we always try to do our best as a hotel to our guest. Best wishes.

10/10 – Uitstekend

Marco, New York

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rapa Nui, amazing Island
Great charming Hotel in Rapa Nui,very cordial staff,very helpful, close to everything. Highly recommended. Rapa Nui is a magical Island ❤
4 nachten verbleven in februari 2018
Reactie van Paulette. op 12 mrt 2018
Thank you so much for your words, it really nice to know what our guest think about us and our hotel. Best wishes.

8/10 – Goed

TOMOZOO

Positief: Netheid, personeel en service en comfort kamer
メインストリートに近い便利なホテル
スタッフがフレンドリーで、客室も清潔。メインストリートに近いので買い物に便利。歩いてビーチや観光スポットへ行ける。空港への無料送迎もあり、荷物が多かったので助かった。
5 nachten verbleven in januari 2018
Reactie van Paulette. op 12 mrt 2018
Thank you for choosing us as your hotel for your trip. Best wishes.

6/10 – Redelijk

Limberg, Jalisco, México

Positief: Personeel en service
ACEPTABLE Y buena ubicación
El trato del personal fue muy amable, el hotel está a 5 minutos a pie de la zona comercial y de restaurantes (Hanga Roa). El WIFI sólo funciona en el Lobby y es muy lento, aunque el Internet en la isla en general no es muy bueno. Incluye desayuno básico hasta las 10 am, jamón, queso, fruta, pan de caja, pan dulce, jugo de naranja, café, etc. Las habitaciones cuentan con agua fría y caliente y al menos la habitación grande cuenta con un frigobar. El hotel cuenta con estacionamiento y servicio de transfer Aeropuerto-Hotel-Aeropuerto.
5 nachten verbleven in december 2017

8/10 – Goed

John

Positief: Netheid, personeel en service
Clean and as expected average hotel
The hotel is close to the town and the rooms are clean. As described, it's not a 4-star place as the rooms don't have a safe, air conditioning, TV, phone or other standard amenities. The WiFi in the lobby is not very good with all the guests trying to use it at once. Some of the staff spoke English but it really helps to speak Spanish (as I did). They did pick us up at the airport after a small wait.
3 nachten verbleven in november 2017

10/10 – Uitstekend

Johanna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful Paulette organised everything to make my time in Rapa Nui one of the highlights of my trip. I was picked up and dropped off at the airport for free (even though that required a double trip for her) with a fresh lei to welcome me. The hotel is surrounded by bougainvilleas and hibiscus with a horse grazing outside. Breakfast was varied and delicious. Laundry was done for a cost. All my tours were booked according to my wishes - just as soon as I arrived. Wifi never connected (it's pretty isolated there!). Shower was hot. Room was cool. Bed was clean and firm. The other staff spoke little English but were helpful and courteous. The hotel is a block away from the main street in one direction, and the coast in the other. Rapa Nui is generally expensive - but it's unique! I would go there again in a heartbeat.
2 nachten verbleven in november 2017

8/10 – Goed

Mart, New York NY

Positief: Netheid, personeel en service en comfort kamer
Quiet but close to town
Nice view of the water and garden. Place is very quiet and relaxing - just what I needed. Place is close to many restaurants and the coast. Room was very clean and charming. Staff were also very welcoming. Unfortunately,my friends and I had booked at a different place in the island (my one night stay was due to my late booking for air ticket that required me to arrive a day earlier) but otherwise I would have loved to stay here for my entire stay. Breakfast is basic - bread, cereals, sliced ham and cheese, banana, coffee and juice.
1 nacht verbleven in november 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Loved the location of the hotel, it's very close to the main street where major stores and restaurants are. Breakfast was more than what I could ask for, very good. Staff was friendly and accommodating. The only downside was the internet speed but that is expected for a remote island.
4 nachten verbleven in oktober 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel staff is very kind and helpfull. Morning meal is good. Comfortable room.
2 nachten verbleven in september 2017

6/10 – Redelijk

eiji, Osaka

Positief: Personeel en service
ホテルスタッフは非常に親切でトラブルにも助けていただいた 若いスタッフしか英語ができないのでコミュニケーションに多少困ることも。ネットが部屋では使えなくロビーでもつながりにくいのは少し困った　朝食は無料だがもう少し充実させてほしい
2 nachten verbleven in augustus 2017

8/10 – Goed

Seong

Positief: Netheid, personeel en service
Good
Staffs are kindness. Need stronger Wi-Fi.
3 nachten verbleven in augustus 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Interesting hotel location, partial view of ocean from rooms. Breakfast buffet included and one may order eggs cooked to ones liking.
8 nachten verbleven in juli 2017

4/10 – Matig

Vinnie, Rio de Janeiro, RJ

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel com instalação ruim e sem transfer garantido
O problema começou assim que chegamos no aeroporto pois apesar de já ter combinado o transfer com o hotel ng foi nos pegar. Tivemos que ligar para o hotel após uma hora de espera para saber sobre nosso transfer, Na ida para o aeroporto foi a mesma coisa improvisaram um transfer e nos levaram fora do horário para o aeroporto. Sobre a infraestrutura, o hotel apresenta mobiliário e ambiente interno velhos. Para piorar a descarga do vaso de nossa suite estava com defeito e fazia muito barulho após um bom tempo de acionada realmente irritante. O café da manhã sem reposição e com pouca variedade de alimentos. Funcionários com boa vontade mas perdidos no atendimento.

6/10 – Redelijk

Veronica

Positief: Comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Slitet hotell med vackert läge
Hotellet har havsutsikt, frukosten var underbar, det är gångavstånd till centrum där restauranger, cykeluthyrning, post mm finns. Dock slitet hotell med kackerlackor och städningen var dålig.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly and helpful staff

6/10 – Redelijk

Makoto

Negatief: Netheid, staat van de accommodatie en faciliteiten
まあまあのホテルです
部屋は広めでしたが冷蔵庫以外の設備が貧弱です。湯沸かし器やカップ、グラスの類もありません。 予約するならオーシャンビューが部屋も広くでよいと思います。 メインストリートにも数分で行くことができすぐそばに地元の人が買い物に来る小さなお店があり 便利です。 英語がほとんど通じないこととサービス面で今一つなのですが、ホテル代の高いイースター島ではそこそこ リーズナブルなホテルだと思います。