Exterieur
Beschikbaarheid controleren

Beoordelingen van Mercure Hatfield Oak

3 out of 5
Mercure Hatfield Oak
Roehyde Way, Hatfield, England

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 100 van 434 beoordelingen" "
Gastenscore: 8 - Goed. 179 van 434 beoordelingen" "
Gastenscore: 6 - Redelijk. 87 van 434 beoordelingen" "
Gastenscore: 4 - Matig. 42 van 434 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 434 beoordelingen" "

7,8/10

Netheid

7,8/10

Personeel en service

7,2/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Krista, Westland

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Heerlijk hotel alléén is het flink gehorig. De buren zowel naast je als boven je hoor je.
3 nachten verbleven in april 2019

8/10 – Goed

James

Zakenreiziger
Positief: Comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Tired, Dated and not not spotless
The hotel is very tired and really needs a refresh. Cleaning was also not great. I had lots of long thick dark hairs on my bathroom floor on my visit.
1 nacht verbleven in december 2022

6/10 – Redelijk

Gerry

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
Decent stay for three star hotel but the bathroom heater wasn’t on when I went into the room and the temperature was in the minus,bathroom door was also damaged..No draught beer on sale at the bar,no butter or sugar at breakfast..One night only..it was ok

4/10 – Matig

Graham

Positief: Personeel en service
Very chaotic. Receptionist was smiling and helpful, despite clearly having to put up with a total mess backstage. Duty manager was neither on duty nor even onsite or anywhere nearby. Computer had gone down on check in, and they could not program the room keys without it, so all that happened was the queue got longer and longer as no-one could get to their rooms. No sign of a backup plan, either. It's an old tired hotel, smeggy corridors and dilapidated fittings in many places. My room was not too bad - nice new-looking bathroom and comfortable bed. But seriously loud sucking and blowing noises from the sewage pipes every time another room flushed their toilet, enough to wake me several times in the night. Finally after checking out and leaving, they called me to try to claim I'd eaten in the restaurant. Firstly why did this not show when I was checking out? And secondly, I hadn't eaten there, so what was going on? Faulty computer system again? It was a shambles - I'd have to be feeling desperate before going there again.

8/10 – Goed

Mark

1 nacht verbleven in november 2022

4/10 – Matig

Janet

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in oktober 2022

10/10 – Uitstekend

Adam

1 nacht verbleven in november 2022

4/10 – Matig

Peter

Zakenreiziger
Negatief: Netheid
Tables at breakfast were not cleared No free clean tables. Everyone had dirty plates on them. no clean plates run out of orange juice. Coffee took a long time
1 nacht verbleven in november 2022

4/10 – Matig

Andrew

1 nacht verbleven in oktober 2022

4/10 – Matig

RICHARD

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

William

1 nacht verbleven in oktober 2022

6/10 – Redelijk

Steven T

Positief: Netheid, personeel en service
Nobody informed regular hotel guests that a giant party was going to be happening during our stay. The regular food and bar service was closed to regular guests unannounced. The party guests were loud, belligerent, and drunk because they were over served. There were multiple under-aged kids drinking alcohol in the lobby. The noise level made it impossible to rest or even just simply enjoy watching television. They are understaffed to handle that many people and their staff is untrained in dealing with a large intoxicated crowd. When I tried to address the issue with the staff they appeared frightened, confused, and unable to address the drunkenness going on. Some of the party guests became rude and threatening. We had to lock ourselves in our room afraid to venture into the hallways or lobby due to this loud, drunken, abusive, and threatening group of out of control partiers.
4 nachten verbleven in oktober 2022

4/10 – Matig

Jason

Negatief: Netheid, personeel en service
Confusion at checkout, otherwise good.
Had a perfectly pleasant stay, but this was marred by the experience during and after checkout. I had ordered drinks at the bar, and also some food on the evening of my stay, and had these charged to the room. On checkout, I was only charged for the drinks, and I mentioned that I had also had some food items to pay for. I was told by the reception staff on duty that those items weren't on the system, and as the service during my stay "hadn't been very good" (their words, not mine. I was happy with the service!), those items would not be charged to my card. I paid for the drinks, checked out, and went about my day. About two hours later I git a call from the hotel, and was told that I would have to pay for the food items. I told them that I had been told that there would be no charge for these, as that is what I was told when I checked out. I repeated this information twice more, and the call ended. Ten minutes later, the same person called again, and we had the same conversation. I was not happy about this at all, and ended the call after again explaining the situation. I have not heard back since, but I have not been left with a very positive experience of this hotel.
1 nacht verbleven in oktober 2022

6/10 – Redelijk

Crystal

2 nachten verbleven in oktober 2022

8/10 – Goed

OPM

1 nacht verbleven in september 2022

2/10 – Ontzettend slecht

S

1 nacht verbleven in september 2022

2/10 – Ontzettend slecht

Peter

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Never Again
Started with over a 5 minute wait before someone appeared to check us in, went up to room which was like an oven as there was no AC and the windows were closed. Went into the bathroom and lifted the toilet seat which promptly fell on the floor, I had to secure the 'bolts' back in. The bathroom had an odd assortment of three different types of shampoo but nothing else apart from 2 plastic cups (see photo). Their was coffee and a couple of different types of tea bags, but no biscuits and we had to sleep with the window open which was very noisy due to the traffic on the A1M. Breakfast was chaos, waiting around for food/coffee/juice to come out to the buffet, I felt sorry for the two ladies working their as they were totally rushed off their feet and really doing their best, in fact the hotel should be grateful to them for their efforts. When we left the hotel there was no one at the desk again to mention all of this and so we simply left the keys on the counter. The whole experience was bad from start to finish and we will certainly not be staying there again nor recommending it to friends.
1 nacht verbleven in augustus 2022

4/10 – Matig

Chi Man Anders

5 nachten verbleven in augustus 2022
Reactie van Duty Manager op 29 aug 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Location was good.
1 nacht verbleven in augustus 2022
Reactie van Duty Manager op 29 aug 2022
hank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Hatfield.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Mercure Hatfield in the near future.

8/10 – Goed

D A

1 nacht verbleven in augustus 2022
Reactie van Duty Manager op 29 aug 2022
hank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Hatfield.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Savoy in the near future.

8/10 – Goed

Eric

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2022
Reactie van Duty Manager op 29 aug 2022
hank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Hatfield.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Mercure Hatfield in the near future.

6/10 – Redelijk

Sara

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Room very basic, bed felt small but was comfortable. Nice and clean. Hand basin tap can only be used on low as it was too powerful for the small sink and flooded. The night we stayed was particularly hot. No air con in rooms and no fans available, that made for a bad nights Sleep.
1 nacht verbleven in juli 2022
Reactie van Duty Manager op 29 aug 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

4/10 – Matig

Joyce

1 nacht verbleven in juli 2022
Reactie van Duty Manager op 29 aug 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 – Uitstekend

frederic

1 nacht verbleven in juli 2022
Reactie van Duty Manager op 29 aug 2022
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 – Redelijk

Victoria

Zakenreiziger
Served a purpose but noisy and very impersonal
1 nacht verbleven in juli 2022
Reactie van Duty Manager op 29 aug 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 – Redelijk

lee

1 nacht verbleven in juni 2022
Reactie van Duty Manager op 29 aug 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 – Goed

Kazuhiko

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2022

10/10 – Uitstekend

Nadeem

1 nacht verbleven in juni 2022

2/10 – Ontzettend slecht

L

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Missing Shower
I booked this room for a colleague attending an important meeting the following day. The reviews were good and images were equallyvas goid so felt like a good choice. I was majorly disappointed and embarrassed to find out that there was no shower in the room as it had been taken away along with the shower screen. Having checked in kate due to travelling my colleague raised the concern butbwas told there was nothing that could be done as there were no spare rooms. A room the following morning was made available for a shower. I find this really disappointing, if id booked a budget hotel id expect a lesser standard. I think the fairest solution to be a full refund from the hotel. I await your response.
Shower
1 nacht verbleven in juni 2022

10/10 – Uitstekend

Aashni

4 nachten verbleven in juni 2022

8/10 – Goed

Mr H J

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2022

8/10 – Goed

Rachel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2022

10/10 – Uitstekend

SHYAMALA

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent for the price!
1 nacht verbleven in mei 2022

6/10 – Redelijk

Tim

2 nachten verbleven in mei 2022

8/10 – Goed

Magda

1 nacht verbleven in mei 2022

10/10 – Uitstekend

Nathan

1 nacht verbleven in mei 2022

10/10 – Uitstekend

Gary

1 nacht verbleven in mei 2022

8/10 – Goed

Amanda

1 nacht verbleven in april 2022

2/10 – Ontzettend slecht

Anna

1 nacht verbleven in april 2022
Reactie van Craig op 17 apr 2022
Dear Anna Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. At the Mercure Hatfield, our team do take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager

8/10 – Goed

Geverifieerde reiziger

Lovely hotel, friendly staff and lovely rooms. However bathroom was slightly dirty on arrival
2 nachten verbleven in april 2022
Reactie van Craig op 18 apr 2022
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Uitstekend

Rob

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2022
Reactie van Craig op 18 apr 2022
Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager

8/10 – Goed

Paul

1 nacht verbleven in maart 2022

8/10 – Goed

Raja

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in maart 2022
Reactie van Craig op 18 apr 2022
Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager

2/10 – Ontzettend slecht

David

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Man behind the desk. Wasn’t very helpful on arrival. We paid £20 for breakfast.. To get cold streaky
1 nacht verbleven in maart 2022
Reactie van Craig op 18 apr 2022
Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 – Redelijk

Timothy

1 nacht verbleven in maart 2022

8/10 – Goed

Alun

1 nacht verbleven in maart 2022
Reactie van Craig op 18 apr 2022
Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager

10/10 – Uitstekend

Alice

1 nacht verbleven in maart 2022
Reactie van Craig op 18 apr 2022
Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager

6/10 – Redelijk

Shashi

1 nacht verbleven in maart 2022
Reactie van Craig op 18 apr 2022
Dear Shashi, Thank you for the taking the time to review of our hotel. I'm sorry that not everything was to your satisfaction. that We hope to see you again very soon.

6/10 – Redelijk

Bharti

1 nacht verbleven in maart 2022
Reactie van Craig op 18 apr 2022
Dear Bharti, Thank you for the taking the time to review of our hotel. I'm sorry that not everything was to your satisfaction. that We hope to see you again very soon.

10/10 – Uitstekend

Akshay

2 nachten verbleven in februari 2022
Reactie van Craig op 18 apr 2022
Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Mercure Hatfield in the near future. Yours sincerely, Craig Fitzpatrick Operations Manager