Terras

Beoordelingen van The Westin Maui Resort & Spa, Ka'anapali

4 out of 5
The Westin Maui Resort & Spa, Ka'anapali
2365 Kaanapali Pkwy, Lahaina, HI

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 296 van 453 beoordelingen" "
Gastenscore: 8 - Goed. 81 van 453 beoordelingen" "
Gastenscore: 6 - Redelijk. 37 van 453 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 453 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 453 beoordelingen" "

9,4/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sayali Shankar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay at Maui resort was exceptional and we would love to come back soon. Mahalo
4 nachten verbleven in april 2024
Reactie van Director of Front Office op 1 mei 2024
Aloha Sayali, Mahalo for taking the time to share your experience at The Westin Maui Resort & Spa, Ka'anapali. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations. It was our pleasure accommodating you, and we look forward to seeing you again soon on your next visit to the area. With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

Rachel

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Everything is perfect. My only complaint is there is nobody that cleans the bird poop off of the chairs come on people, nobody wants to sit in bird poop!!
1 nacht verbleven in april 2024
Reactie van Director of Front Office op 30 apr 2024
Aloha Rachel, Mahalo for taking the time to review your stay with us at The Westin Maui Resort & Spa, Ka'anapali. We are glad to know you enjoyed your overall experience at our resort. That said, your comfort and satisfaction are our top priorities, and we are sorry for any inconvenience caused due to the concerns you had with the outdoor chairs. We appreciate you bringing this matter to our attention, and we will address it promptly with our housekeeping team to ensure that all outdoor furniture is clean and welcoming for our guests. We hope you will come back whenever your travels bring you to Lahaina.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 – Uitstekend

Shalonda, Pleasanton

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
I loved everything about our stay here. I will Definitely chose Westin every where I go. It was beautiful, clean , convenient location & the staff was as super nice. Loved loved loved
4 nachten verbleven in april 2024
Reactie van Director of Front Office op 30 apr 2024
Aloha Shalonda, Mahalo for posting a review of your stay with us at The Westin Maui Resort & Spa, Ka'anapali. We are thrilled to know our prime location was ideal for you and that you were impressed with our beautiful property and cordial associates. It was our pleasure accommodating you, and we look forward to your next visit with us.With Warmest Aloha,Michelle De Guzman Director of Front Office

10/10 – Uitstekend

Ingrid

Positief: Voorzieningen
Loved everything!
2 nachten verbleven in april 2024
Reactie van Director of Front Office op 27 apr 2024
Aloha Ingrid, Mahalo for choosing us and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure accommodating you, and we hope you will make The Westin Maui Resort & Spa, Ka'anapali your home whenever your travels bring you to the area.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 – Uitstekend

Hans

Reisde met familie
Entire staff and hotel were amazing
5 nachten verbleven in april 2024
Reactie van Director of Front Office op 25 apr 2024
Aloha Hans, Mahalo for being our guest at The Westin Maui Resort & Spa, Ka'anapali. It is lovely to know you had an enriching stay and that our intuitive associates helped to enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Director of Front Office op 21 apr 2024
Aloha Angela, Mahalo for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Westin Maui Resort & Spa, Ka'anapali.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 – Uitstekend

Shannon

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel. Great pools. Solid gym with multiple well-maintained Peloton bikes.
4 nachten verbleven in april 2024
Reactie van Director of Front Office op 20 apr 2024
Aloha Shannon, Mahalo for writing about your wonderful stay at The Westin Maui Resort & Spa, Ka'anapali. We are pleased to know we exceeded your expectations and how much you enjoyed our resort and the array of amenities that enhanced your experience. Our world-class paradise setting offers an abundance of exciting things to do, and it was our pleasure to be a part of your relaxing getaway. We look forward to welcoming you back for more memorable moments with us.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

Gingermay, Miles City

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Can't say enough wonderful things about this place. I loved it so so much! My heart aches to go back!!! Amazing deal through Expedia and the staff and service at this place was incredible. One of the best trips I've ever taken.
4 nachten verbleven in februari 2024
Reactie van Director of Front Office op 15 apr 2024
Aloha Gingermay, Mahalo for this excellent review with regard to your visit to The Westin Maui Resort & Spa, Ka'anapali. We are thrilled to know we exceeded your expectations and that everything went great during your stay. Mahalo especially for recognizing our devoted associates, as they truly love to deliver exceptional hospitality to each and every guest. We appreciate your business and look forward to welcoming you back soon. With Warmest Aloha,Michelle De Guzman,Director of Front Office

8/10 – Goed

Carlos

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall The Westin Resort was great !!! The only thing that they can do to make it perfect is to get the pool heated.
6 nachten verbleven in maart 2024
Reactie van Director of Front Office op 5 apr 2024
Aloha Carlos, Mahalo for reviewing The Westin Maui Resort & Spa, Ka'anapali. We are happy you enjoyed your overall time with us. We value your additional feedback and hope to welcome you again soon. With Warmest Aloha,Michelle De Guzman,Director of Front Office

8/10 – Goed

Sara

Positief: Netheid
Please heat the pools! And have the concierges focus on customer service not selling timeshares.
9 nachten verbleven in maart 2024
Reactie van Director of Front Office op 3 apr 2024
Aloha Sara, Mahalo for taking the time to tell us about your visit. We are glad your stay overall was pleasant, but we want it to be perfect. Our focus is on exceeding the expectations of our guests, and we apologize for not doing so during your time with us. We are grateful for each of your comments as we continually strive to strengthen our guest experience. Mahalo once more for choosing our hotel, and we hope you will give us another opportunity to welcome you to the enriching stay you deserve.With Warmest Aloha,Michelle De Guzman Director of Front Office

10/10 – Uitstekend

phillip cornelius

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was our 3rd time in Maui and what we liked about the property is the staff and food
5 nachten verbleven in maart 2024
Reactie van Director of Front Office op 27 mrt 2024
Aloha Phillip, Mahalo very much for your continued support of The Westin Maui Resort & Spa, Ka'anapali. We are elated that you are a regular guest, and appreciate you taking the time to share your elevated experience with other travelers. It is great to hear that you especially highlighted our dedicated associates and distinctive culinary offerings. Its was our pleasure hosting you, and we look forward to welcoming you again soon.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very well, clean and friendly.
4 nachten verbleven in maart 2024
Reactie van Director of Front Office op 19 mrt 2024
Aloha Christopher, It was our pleasure to welcome you to The Westin Maui Resort & Spa, Ka'anapali. We are thrilled that your experience was perfect from beginning to end, and we appreciate your compliments. We are glad you were able to immerse yourself in a total Hawaiian experience and hope you will come back to see us again soon.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

Susie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The land scape around the property is beautiful, great for taking pictures.
3 nachten verbleven in maart 2024
Reactie van Director of Front Office op 16 mrt 2024
Aloha Susie, Mahalo for staying at The Westin Maui Resort & Spa, Ka'anapali. We are pleased you were able to discover a tropical paradise at our Maui beach resort and had a wonderful time with us. Mahalo once more for your business, and we look forward to your next visit.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

Abdelrahman

Positief: Staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van Director of Front Office op 12 mrt 2024
Aloha Abdelrahman, Mahalo for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Westin Maui Resort & Spa, Ka'anapali, and we look forward to welcoming you again soon.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful public areas that are clean and very inviting. Shopping right next door. Lots of dining options within walking distance. Great service.
8 nachten verbleven in februari 2024
Reactie van Director of Front Office op 6 mrt 2024
Aloha Mary, Mahalo for choosing to stay at The Westin Maui Resort & Spa, Ka'anapali. We are pleased to hear how much you enjoyed our thoughtful service and beautiful Maui beach, and appreciated our surroundings as well. Mahalo once more for your business, and we look forward to your return. With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 – Uitstekend

Harrison

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property and very friendly staff.
1 nacht verbleven in maart 2024
Reactie van Director of Front Office op 3 mrt 2024
Aloha Harrison, Mahalo for being our guest at The Westin Maui Resort & Spa, Ka'anapali. It is lovely to know you had an enriching stay and that our intuitive associates helped to enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

Skylar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very beautiful hotel, with a great pool, and it's right on the beach. Would come here again. The poolside service was great shoutout Lewis for being the best.
4 nachten verbleven in februari 2024
Reactie van Director of Front Office op 3 mrt 2024
Aloha Skylar, Mahalo for choosing The Westin Maui Resort & Spa, Ka'anapali for your stay. We are pleased to hear how much you enjoyed our beautiful Maui beach location, relaxing pool, and attentive service. Lewis will be happy to hear your kind words. We value your business and look forward to your return.With Warmest Aloha,Michelle De Guzman,Director of Front Office

8/10 – Goed

Jeremy

4 nachten verbleven in februari 2024
Reactie van Director of Front Office op 22 mrt 2024
Aloha Jeremy, Mahalo for sharing the nice rating about your experience at The Westin Maui Resort & Spa, Ka'anapali. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

Kala

7 nachten verbleven in februari 2024
Reactie van Director of Front Office op 21 mrt 2024
Aloha Kala, Mahalo for the perfect rating. We are glad you had a wonderful time at The Westin Maui Resort & Spa, Ka'anapali. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.With Warmest Aloha,Michelle De Guzman,Director of Front Office

8/10 – Goed

jarrod

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Didn't like the added $250 resort fees charged after my booking with expedia was paid in full
4 nachten verbleven in februari 2024
Reactie van Director of Front Office op 24 feb 2024
Aloha Jarrod, Mahalo for choosing to stay with us at The Westin Maui Resort & Spa, Ka'anapali. While we appreciate your nice rating, we regret your disappointment with some of our charges. We implemented our destination fee after an overwhelming number of requests from our guests to bundle our resort-style amenities. To make it a significant value, we must pass this cost through to all guests, and we encourage you to take advantage of these amenities. We hope that your overall experience with us was a pleasant one and that you will revisit us whenever your travels bring you our way. With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

Rodrigo

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like good
3 nachten verbleven in februari 2024
Reactie van Director of Front Office op 17 feb 2024
Aloha Rodrigo, Mahalo for taking the time to share your experience at The Westin Maui Resort & Spa, Ka'anapali. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the area.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

Lonnie

Positief: Netheid, voorzieningen
It was great
7 nachten verbleven in januari 2024
Reactie van GENERAL MANAGER op 10 feb 2024
Aloha Lonnie, Mahalo for taking the time to share about your stay at The Westin Maui Resort & Spa, Ka'anapali. We appreciate your generous compliments, and we are pleased we could be a part of enhancing your time with us. We hope we will be your home whenever you are in the area.With Warmest Aloha,Michelle De Guzman, Director of Front Office

8/10 – Goed

Kerry

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The price and added taxes were out of control.
6 nachten verbleven in januari 2024
Reactie van Director of Front Office op 26 jan 2024
Aloha Kerry, Mahalo for choosing to stay with us at The Westin Maui Resort & Spa, Ka'anapali. We hope you had an overall pleasant experience with us, but we regret your disappointment with some of the extra costs associated with your visit. We appreciate every comment, including the things you would change. Everything we do is aimed at providing you with a revitalizing resort experience, and we are grateful for the feedback. We would love to have another chance to host you again in the future. With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

JORDENSEN

2 nachten verbleven in januari 2024
Reactie van Director of Front Office op 17 jan 2024
Aloha Jordensen, Mahalo for the outstanding rating. We are happy that from check-in through check-out, we were able to provide you with a great stay at The Westin Maui Resort & Spa, Ka'anapali. We look forward to your return and wish you all the best with your future travels.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 – Uitstekend

Twee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van GENERAL MANAGER op 27 jan 2024
Aloha Twee, Thank you for the generous rating of The Westin Maui Resort & Spa, Ka'anapali. We are pleased you enjoyed your time with us, and we look forward to your return.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 – Uitstekend

Donald Ernest

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place! Would stay again!
6 nachten verbleven in december 2023
Reactie van Director of Front Office op 12 jan 2024
Aloha Mr. Ernest, Mahalo for your generous review of The Westin Maui Resort & Spa, Ka'anapali. Our breathtaking oceanfront setting on legendary Ka'anapali Beach provides the perfect backdrop for wonderful memories, and it was our pleasure to be a part of your getaway. We look forward to your return and wish you all the best with your travels. With Warmest Aloha,Michelle De Guzman,Director of Front Office

8/10 – Goed

Marshall

7 nachten verbleven in december 2023
Reactie van Director of Front Office op 9 jan 2024
Aloha Marshall, Mahalo for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at The Westin Maui Resort & Spa, Ka'anapali.With Warmest Aloha,Michelle De Guzman Director of Front Office

10/10 – Uitstekend

Eric

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Happy accident…
We found ourselves at this spectacular resort quite unexpectedly when our air b&b didn’t work out. From the moment we pulled in to valet we knew we had made the right choice! Everything throughout our 4 night stay was just perfect and we look forward to visiting again soon!!
4 nachten verbleven in december 2023
Reactie van Director of Front Office op 1 jan 2024
Aloha Eric, We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. It is great to know you were able to discover a tropical paradise at our Maui beach resort. We appreciate you sharing your feedback, and we look forward to seeing you again soon.With Warmest Aloha,Michelle De Guzman Director of Front Office

10/10 – Uitstekend

Akbarali

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful Resort Recommendable to friend and family to stay
4 nachten verbleven in december 2023
Reactie van Director of Front Office op 30 dec 2023
Aloha Akbarali, Mahalo for staying at The Westin Maui Resort & Spa, Ka'anapali, and for your excellent rating. We are pleased you enjoyed our beautiful property. We appreciate you sharing your feedback and look forward to seeing you on your next visit.With Warmest Aloha,Michelle De Guzman Director of Front Office

8/10 – Goed

Rachel

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everything about the stay was great, except I didn’t like that there were many extra fees once I got to the hotel. I looked at the receipt and there was a whole list of fees that I didn’t expect. The staff at the front desk was also pretty cold and not so friendly, only one of them was really nice and gave me nice attention. When you spend so much on a resort vacation, you want to be treated well, so I was surprised that the front desk staff wasn’t so friendly and accommodating to my questions and needs.
2 nachten verbleven in december 2023
Reactie van Director of Front Office op 28 dec 2023
Aloha Rachel, Mahalo for reviewing your stay at The Westin Maui Resort & Spa, Ka'anapali. We are glad to know you had a pleasant visit overall; however, we were disappointed to read that you did not experience most of our front desk associates at their best. Your comments will be addressed appropriately to ensure we focus on providing thoughtful hospitality to our guests. Furthermore, we regret your dissatisfaction with some of our charges. Our fees are competitively priced and posted on our websites so guests can have this information before booking with us. We appreciate your feedback and hope to see you again whenever your travels bring you our way. With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

Jeanne M.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023

10/10 – Uitstekend

Kristen

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful grounds
The hotel grounds are beautiful and it felt like you were at a resort. Love the atrium in the lobby. Centrally located too along the row of hotels in this area.
Front drive entrance
Front drive entrance
Mountain View room, 11th floor
Waterfall in lobby
4 nachten verbleven in december 2023

10/10 – Uitstekend

Samuel

1 nacht verbleven in december 2023

10/10 – Uitstekend

Jodi D

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was immaculate! The staff was kind and helpful. We loved having an adult only pool to enjoy. We truly felt like we were in paradise!!
3 nachten verbleven in februari 2023

2/10 – Ontzettend slecht

Andrew Christopher

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in augustus 2023

4/10 – Matig

Kanika

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Overall it's a beautiful property and most of the staff were friendly & helpful. I loved the benefit of being in the Hokupa'a Tower and would highly recommend that option if you're staying there. It places you closer to most of the amenities, upgraded rooms & lanai with included food & drink options offered throughout the day make it worth it. There were two things that I found to be disheartening.1) Most of the outdoor furniture was dirty. Sometimes it was bird poop, sometimes it was an indistinguishable stain, oftentimes, it was multiple stains. I couldn't understand why such a nice hotel wouldn't clean or replace such disgusting chair or couch cushions. I saw this on the furniture on our room's personal lanai as well as throughout the property at restaurants, lounge areas, etc. 2) The resort offers you a hospitality room to shower/freshen up on your last day if you have a late flight. I thought this was a wonderful amenity, especially since check out is at 11am & our flight wasn't leaving until 7pm. That meant we could hang out at the beach or pool or do another tour and before heading to the airport, then shower and change before a long 12 hour flight. I didn't realize that these hospitality rooms would be dirty. It was clear that they did not clean the rooms in between hotel guest usage. There were dirty towels on the floor, used beds and used showers. We were condescendingly told to deal with it, as it's a free amenity and they didn't have time to clean in between.
6 nachten verbleven in augustus 2023
Reactie van Director of Front Office op 15 aug 2023
Aloha Kanika, Mahalo for choosing us and for taking the time to post your review. We sincerely apologize for not meeting your expectations and for the several cleanliness issues you experienced during your stay. We take our guest's feedback seriously, and appropriate action will take place to ensure such instances are not repeated and that we are working more diligently towards our service delivery moving forward. Mahalo once more for your patience, and we would welcome an opportunity to make your next visit the rejuvenating and fulfilling stay you deserve.With Warmest Aloha,Michelle De Guzman,Director of Front Office

2/10 – Ontzettend slecht

Dennys, antioch

5 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

John

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unpleasant Stay
The Hotel had some teenagers damage our iPhones and ruin our pool experience as they were unsupervised and no security was present to discipline them.
4 nachten verbleven in augustus 2023
Reactie van Director of Front Office op 12 aug 2023
Aloha John, Mahalo for posting a review of your stay with us. We extend our sincerest apologies for the unfortunate incident you experienced during your stay at the Moana Surfrider. We deeply regret that your pool experience was negatively impacted due to the behavior of unsupervised teenagers, which resulted in damage to your iPhones. We will address your comments with the appropriate individuals, and mahalo for your patience during this time.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 – Uitstekend

Mai

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy access to shopping and dining area
2 nachten verbleven in mei 2023
Reactie van Director of Front Office op 6 aug 2023
Aloha Mai, Mahalo for the enlivening review of your recent stay at The Westin Maui Resort & Spa, Ka'anapali. We are pleased you found our beautiful Maui beach location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back for another vacation.With Warmest Aloha,Michelle De Guzman,Director of Front Office

2/10 – Ontzettend slecht

Salpie

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The rooms were soooooo old not as the pictures show.
3 nachten verbleven in juli 2023
Reactie van Director of Front Office op 3 aug 2023
Aloha Salpie, Mahalo for posting a review of your stay with us. We are sorry for your disappointment with the overall condition of our guestrooms. We work hard to maintain enhanced, refreshing accommodations, and we will share your feedback with the appropriate individuals responsible for our future modernization plans. Mahalo again, and we look forward to your next visit.With Warmest Aloha,Michelle De Guzman, Director of Front Office

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Westin has disappointed
When you're paying $1000/night and breakfast is included- you don't expect to be nickeled and dimed for breakfast. Hands down a disappointing breakfast! And they make it so you're covered for only $30/pp and make breakfast $34 and you have to pay for coffee and it works out to another $30+ for breakfast. I call a scam and the waiters are not incentivized to treat you with any type of customer service. They may as well be serving food in a McDonalds given their lack of commitment to customer service. We didn't eat breakfast there after two seriously subpar breakfasts. Also- your beach chairs should be complimentary. This hotel is not worth more than $500/per night.
7 nachten verbleven in juli 2023
Reactie van Director of Front Office op 31 jul 2023
Aloha Guest, Mahalo for taking the time to evaluate your stay. We truly regret not meeting your expectations with regard to the breakfast we offer as well as the beach chairs. We are grateful for each of your comments as we are continually striving to strengthen our guest experience and provide complete guest satisfaction. We appreciate you pointing out the things you would change and what would have improved your vacation. We would welcome another opportunity for you to return so we can make your next stay exceptional.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

Jesse

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Pool facilities need some upkeep. I asked a staff member for assistance for a specific area that was broken down and the response I received was, “the item has been broken for a long time, so…” No urgency to provide a resolution, nor any attempt at follow-up.
1 nacht verbleven in juli 2023
Reactie van Director of Front Office op 30 jul 2023
Aloha Jesse, Mahalo for the generous rating of The Westin Maui Resort & Spa, Ka'anapali. We are sorry for your disappointment with our pool services as well as with some of our associates. We will share your concerns appropriately to ensure we serve you better in the future as we are continually striving to strengthen our guest experience on all levels. We hope you will give us another chance to welcome you back to the seamless stay you deserve.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

Barry David

5 nachten verbleven in juli 2023

8/10 – Goed

Edward

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property. Close to everything in Kaanipali. Rooms were a bit small.
5 nachten verbleven in juli 2023
Reactie van Director of Front Office op 25 jul 2023
Aloha Edward, Mahalo for reviewing your stay with us at The Westin Maui Resort & Spa, Ka'anapali. We are glad to know you liked our beautiful property and that our prime location was ideal for you. However, we are sorry for your disappointment with the size of your guestroom. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.With Warmest Aloha,Michelle De Guzman, Director of Front Office

6/10 – Redelijk

Sabina

4 nachten verbleven in juli 2023
Reactie van Director of Front Office op 14 aug 2023
Aloha Sabina, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

Alejandro

5 nachten verbleven in juli 2023
Reactie van Director of Front Office op 13 aug 2023
Aloha Alejandro, Mahalo for choosing The Westin Maui Resort & Spa, Ka'anapali and for the excellent rating. We are thrilled to know we exceeded your expectations that and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 – Uitstekend

Ketankumar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in juli 2023
Reactie van Director of Front Office op 23 jul 2023
Aloha Ketankumar, Mahalo for rating your stay at The Westin Maui Resort & Spa, Ka'anapali. Nothing is more important than your satisfaction, so we are thrilled you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.With Warmest Aloha,Michelle De Guzman, Director of Front Office

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was one of if not the nicest hotels my wife and I have stayed at. We traveled here for our delayed honeymoon, and they gave us a complimentary upgrade to the ocean tower with access to the lanai. Very friendly staff and the hotel was immaculate. We will definitely be returning. The only thing thay we didn't think was worth it was the lanai access. They give out small bites throught the day, and offer small breakfast and dinner options. They also had a cash bar and soft drinks available. For the price one would have to pay, it should be an open bar, and tbey should have more food availability throughout the day other than apples and bananas. Other than that, this hotel was incredible!
7 nachten verbleven in juli 2023
Reactie van Director of Front Office op 21 jul 2023
Aloha Matthew, Mahalo for sharing your feedback with fellow online travelers regarding your visit to The Westin Maui Resort & Spa, Ka'anapali. We appreciate your generous compliments, and we are pleased you loved your stay, especially our rejuvenating guestrooms, invigorating surroundings, and dedicated associates. Our associates are committed to providing intuitive and thoughtful service, and mahalo for recognizing all that they do. We are grateful for your honest feedback regarding the Lanai access and have taken note of it as we are always looking for ways to strengthen our guest experience. It was our pleasure to accommodate you, and we look forward to hosting you again.With Warmest Aloha,Michelle De Guzman,Director of Front Office

10/10 – Uitstekend

NOE

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything is within walking distance.
4 nachten verbleven in juli 2023
Reactie van Director of Front Office op 18 jul 2023
Aloha Noe, Mahalo for the enlivening review of your recent stay at The Westin Maui Resort & Spa, Ka'anapali. We are pleased you found our beautiful Maui beach location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back for another vacation.With Warmest Aloha,Michelle De Guzman Director of Front Office

10/10 – Uitstekend

Nelofar

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful set up, great lobby & views. Good dinning.
6 nachten verbleven in juni 2023
Reactie van Director of Front Office op 14 jul 2023
Aloha Nelofar, Mahalo for taking the time to share your experience at The Westin Maui Resort & Spa, Ka'anapali. We are pleased you enjoyed our excellent views and beautiful property. It was our pleasure accommodating you, and we hope to see you again when your travels bring you back to Maui.With Warmest Aloha,Michelle De Guzman Director of Front Office