Een kluis op de kamer, een bureau, verduisterende gordijnen
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Beoordelingen van Fairfield Inn & Suites by Marriott Helena

2.5 out of 5
Fairfield Inn & Suites by Marriott Helena
2150 11th Ave, Helena, MT

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 245 van 486 beoordelingen" "
Gastenscore: 8 - Goed. 161 van 486 beoordelingen" "
Gastenscore: 6 - Redelijk. 45 van 486 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 486 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 486 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Key

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice, friendly staff
1 nacht verbleven in mei 2024

6/10 – Redelijk

Robert

Reisde met partner
Bathroom tub and toilet should be replaced
1 nacht verbleven in april 2024

6/10 – Redelijk

Dean

Zakenreiziger
Positief: Netheid, voorzieningen
Negatief: Personeel en service
Very Clean when arrived. Check-in person (Hannah) was very proficient and friendly. Breakfast on day 1 was not ready at 6:40 when I arrived and took until almost 7 before the night Manager and another employee from the front desk helped the young man who was not getting the job done (eggs and sausage but no plates, utensils or napkins, waffle maker not turned on, no bakery items available, etc). The room was not serviced by housekeeping when I was there. The towels I left in the bathtub were still there in the evening, the bed was not made and the trash not emptied. Breakfast on Day two was excellent. I asked the lady who put it together by 5:45! when she worked (only two days a week) and I told her I would only stay at the Fairmount on days when she was going to be there. Very nice hotel, but I overheard someone say they thought the Manager had quit. I don't know if that was the case, but the management of the hotel that was otherwise very clean was poor.
2 nachten verbleven in april 2024

4/10 – Matig

Kristine

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Pretty disappointed. Read many reviews before making the reservation. 8.6 rating. Well our room # 211 was not clean. Very dusty, mirrors not cleaned, room not vacuumed. Bathroom hair everywhere, shower curtain stained with big marks and was hung so high water went everywhere. The lavatory bathroom ceiling was speckled with yellow dots (pretty sure mold) toilet not cleaned completely pink inside. Beds good and enjoyed breakfast. The front desk staff was wonderful. Cleaning staff needs a manager to check work before allowing rooms to be checked into.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Diane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Being there for one night, it was what I needed to be rested and ready to make the next leg of my holiday road trip. . Good beds, clean room and hotel, good breakfast, quiet hotel.
1 nacht verbleven in april 2024

8/10 – Goed

Lisa

Reisde met partner
Positief: Personeel en service
The location to where we needed to be was close. However the room was dirty. Floors, shower, vanity and side table were in need of cleaners attention. The garbage behind the entertainment center and the huge crack in the sink were just neglect. Having a room inspected after it is marked clean would be beneficial to getting better ratings. Sadly, the pool and hot tub were empty as well.
2 nachten verbleven in april 2024
Reactie van James op 8 apr 2024
Thank you for the feedback Lisa. I understand how frustrating it can be to not have a room up to par. I have been and will continue to make sure that staff knows to be on the look out for any items such as what you mentioned. We hope you will stay with us again we are refilling the pool and hot tub now that maintenance is done too!

8/10 – Goed

Clifton, Grand Junction

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was pleasant and clean.
4 nachten verbleven in maart 2024
Reactie van James op 4 apr 2024
Thank you so much for the review we look forward to seeing you again!

8/10 – Goed

Rob

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Heather

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The manager was super friendly and approachable. The hot breakfast items were tasty and abundant. The beds clean and comfy.
1 nacht verbleven in maart 2024
Reactie van James op 19 mrt 2024
Thank you for the review Heather. We look forward to seeing you on your next stay! Have a great day.

10/10 – Uitstekend

Douglas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place to stay
1 nacht verbleven in maart 2024
Reactie van James op 4 apr 2024
Thank you for the kind review Hope you stay with us again soon

4/10 – Matig

Tyler

Positief: Personeel en service, voorzieningen
Negatief: Netheid
No water pressure, jumped to hot to cold, picture are not accurate. The hotel is dated
1 nacht verbleven in maart 2024
Reactie van James op 4 apr 2024
Thank you for the review TylerThe water heaters have been fixed and we hope to see you again in your stays

2/10 – Ontzettend slecht

Sonia

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
NO HOT WATER!!!
1 nacht verbleven in maart 2024
Reactie van James op 4 apr 2024
We sincerely apologize for the inconvenience you experienced with the lack of hot water during your recent stay. Providing a comfortable and enjoyable experience for our guests is our top priority, and we deeply regret that we fell short of meeting your expectations in this regard. Please know that we take your feedback seriously, and our maintenance team has been promptly notified to address the issue and ensure that it is resolved as quickly as possible. We understand the importance of reliable amenities and strive to ensure that all aspects of our accommodations meet the highest standards. We hope that you will consider giving us another opportunity to exceed your expectations during your next visit. Thank you for bringing this matter to our attention.

10/10 – Uitstekend

Gary, Havre

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, nice pool and hot tub. Very good breakfast. Great place to stay!
1 nacht verbleven in februari 2024
Reactie van james op 5 apr 2024
Thanks Gary

10/10 – Uitstekend

LaDawna

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was very helpful and courteous and the rooms were clean and comfortable.
2 nachten verbleven in februari 2024
Reactie van James op 5 apr 2024
Thank you so much LaDawna!!

10/10 – Uitstekend

Gregory

1 nacht verbleven in februari 2024
Reactie van James op 5 apr 2024
Thank you Gregory!

10/10 – Uitstekend

Shawn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

4/10 – Matig

Justin

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Stuff was very nice. But not happy that the pool and out tub was out of service, due to a broken water line and didn't say anything about it on the site before booking. Plus there was black water coming out of the sink.
1 nacht verbleven in januari 2024

8/10 – Goed

Karen

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

4/10 – Matig

Jamie, Gardnerville

1 nacht verbleven in december 2023
Reactie van Melody op 30 dec 2023
Hi Jamie,I apologize that your stay was less than perfect. Your feedback is valuable to us and we would love to hear how to improve. If you'd like to call the hotel and ask for the manager, I could go over your stay and see what happened. Thank you for your time and business. We hope to hear back soon to sort this out.

10/10 – Uitstekend

Barbara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We needed an inexpensive hotel that had nice beds and sheets. We weren’t disappointed!
1 nacht verbleven in december 2023

10/10 – Uitstekend

Sterling

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

8/10 – Goed

RONALD, Bonners Ferry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was great for our purpose. Restaurant was walking distance. Continental breakfast was good. All interactions with staff was hreat.
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

JACKIE, DILLON

I had a medical situation and was unable to spend. I contacted the hotel. They would not cancel my reservation or let me change my reservation to another night. Then they billed me out $30 more that my reservation was for.
1 nacht verbleven in november 2023

8/10 – Goed

Lisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very polite and helpful.
1 nacht verbleven in november 2023
Reactie van Melody op 20 nov 2023
Hi Lisa,Thank you for the kind words. It was a pleasure serving you. Hope to see you again soon.

8/10 – Goed

Ashley

1 nacht verbleven in oktober 2023

8/10 – Goed

Ronald, Kalispell

Zakenreiziger
Only 2 usb ports, both on same side of the bed. It’s an older hotel, nicely upgraded.
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Foon

1 nacht verbleven in september 2023

10/10 – Uitstekend

April

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great service great stay
Great stay
1 nacht verbleven in september 2023

10/10 – Uitstekend

Pritpal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

Sherri, Atkinson

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely - clean, nice rooms and breakfast, great staff, convenient. Would happily stay there again.
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Em

Positief: Personeel en service, comfort kamer
People working there were very nice. The vanity light over the mirror was too dim and I couldnt see to put my makeup on. We always stay at a Marriot and the lighting everywhere else is great. The toilet was too low to the ground, perfect for kids though. The bathtub had mildew around it and the tub was very slow to drain, nothing worse then standing in water up to your ankles. We shared with the maintenance guy and he was very concerned and I am sure he fixed that. The beds were perfect and it was very quiet. The people working at the hotel were all so nice it made up for the other things.
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Avoid this hotel !!!
Very disappointed. The in-room Keurig coffee maker did not work. The front desk was notified but nothing was done. On the second day the TV broke down. Since this was a Saturday, the front desk said that it would not be repaired until Monday. I guess that if anything breaks it is just ignored. There are better hotels in the area with a more attentive staff and a better system to repair things.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Jolene

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff. Was greeted everytime we walked on the door. Rooms were clean. Hotel is clean. Just a nice place overall.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Pao-Yi

1 nacht verbleven in augustus 2023

4/10 – Matig

Maria

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We booked the room to use the pool while driving from one park to another. The pool felt like an ice bath! Needless to say we didn’t use it. We were told that there was something wrong with it. The manager let us know that it met health code standards. Unfortunately for my kid they could not use the pool due to it be too cold. Also, the overall cleanliness of the hallways was poor. There was a used Q-tip on the floor. The front desk person was very nice checking in. Overall not worth the price.
1 nacht verbleven in augustus 2023

4/10 – Matig

Sierra

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Bryan

1 nacht verbleven in juli 2023

10/10 – Uitstekend

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

10/10 – Uitstekend

J

2 nachten verbleven in juli 2023

6/10 – Redelijk

Robert

Positief: Personeel en service
Horrible breakfast
1 nacht verbleven in juli 2023

6/10 – Redelijk

Hannah

Positief: Personeel en service
Our AC unit did not work and our sink wouldn’t drain. overall just seemed like attention to detail was lacking
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Aggie

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Darla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Thanks hotels.com
We called the hotel and they said they were all booked so we booked that same hotel on hotels.com. Thanks hotels.com Check in was smooth and we had a good nights sleep
1 nacht verbleven in juli 2023

10/10 – Uitstekend

William

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was spacious and quiet
1 nacht verbleven in juli 2023

8/10 – Goed

Doron

1 nacht verbleven in juni 2023

8/10 – Goed

Roseann

Reisde met familie
Positief: Netheid, personeel en service
The staff was extremely nice and accommodating. Unfortunately the wifi was down, and had been for weeks. This made checking in a much longer process. There were problems with our room keys, and the staff had to come up and issue new ones.
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Eugene T

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in juni 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

Marie, Calgary

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We checked in at 5. Right away told the pool and hot tub out of order. Would we be getting a discount? Abruptly told NO because we reserved through a 3rd party. This is not the first time this has happened. So we are not going to use Expedia anymore as the hotels use it as their excuse for anything. They had plenty of time to email us to inform about the lack of facilities. And the outrageous cost!!! $290 for one night. Helena is a two horse cowboy town, not New York City. The 5 or 6 larger chains who had reasonable rates around $150/night have gotten together and are now charging $250-350 per night using inflation and the pandemic as their excuse. Add on another $25-50 to have refundable. And the basic rooms have not changed… 2 queen beds and a tv. Well in the bathroom they have rolled up the bathtub safety pad and tied a ribbon around it. Whoopie! Maybe they are serving caviar for breakfast Helena is the only quite isolated midway point from Canada to Salt Lake City. There are a few very low budget hotels here but they are really terrible. Solution….there are alternate routes from Canada to Las Vegas and we are tired of being held hostage by these greedy Helena hotels. And PS no cookies as advertised. All gone when we checked in although only 2 cars in parking lot. Attendant say he/she was just about cook some more. Never saw anymore.
1 nacht verbleven in mei 2023

8/10 – Goed

Lonny

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing fancy
1 nacht verbleven in mei 2023