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Beoordelingen van The Watermill Hotel, Sure Hotel Collection by Best Western

3 out of 5
The Watermill Hotel, Sure Hotel Collection by Best Western
London Road, Bourne End, Hemel Hempstead, England

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 34 van 237 beoordelingen" "
Gastenscore: 8 - Goed. 78 van 237 beoordelingen" "
Gastenscore: 6 - Redelijk. 64 van 237 beoordelingen" "
Gastenscore: 4 - Matig. 34 van 237 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 237 beoordelingen" "

7,4/10

Netheid

7,0/10

Personeel en service

6,8/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Good location from the workplace...rooms are okey....but not too soundproof...and they are clean.....check in was alright but there were little propblems upon check in (1x i was checked into someone elses room...2nd time they did not have the booking upon arrival) ...staff was helpful and friendly to solve it...good breakfast
3 nachten verbleven in februari 2020

2/10 – Ontzettend slecht

A

Zakenreiziger
Negatief: Personeel en service
Won’t stay again
Room was freezing and took ages to warm up via the air conditioning Then no hot water in the morning for a shower Staff didn’t seem to care on check in or out
1 nacht verbleven in februari 2020
Reactie van . op 21 feb 2020
On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently in the process of structure refurbishments and would like to assure you that we are further training our staff in order to provide you with the service and warm welcome that you deserve. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didnt like the fact the hotel and especislly the restaurant was very cold. No heating working.
1 nacht verbleven in januari 2020
Reactie van . op 21 feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Kenneth, Orlando, Florida

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Surpasses expectations. Room was excellent. Gentlemen named Jude at the front desk was extremely nice.
1 nacht verbleven in januari 2020
Reactie van . op 21 feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen
1 nacht verbleven in november 2019

8/10 – Goed

Mark

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One Night Stay
Clean room, great restaurant choice and good food. The only negative was it took a little time to get connected using the guest Wifi and breakfast was OK but as a whole very good.
1 nacht verbleven in november 2019

8/10 – Goed

Thomas

Zakenreiziger
Positief: Personeel en service
Accommodation okay but could do with a better update, breakfast was okay selection but hot buffet was poor only thing correct temperature was the hashbrowns . When I mentioned the Tomato Sauce had run out the lady serving look at me to say what do you expect me to do!! there after there was no replacement. At £98 B&B will not say again
1 nacht verbleven in november 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2019

8/10 – Goed

Malcolm

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good comfortable quite hotel
1 nacht verbleven in oktober 2019

2/10 – Ontzettend slecht

Doug

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
What a shame, the new rooms are lovely but...
On arrival, there were no staff anywhere, one customer in the deserted bar, an empty dining room, no one. Eventually a member of staff appeared, with no apology. The room was tired but OK, however in the morning none of the lights int he room, including the bathroom worked, meaning a shave by the torch on my phone. Unlikely I will return.
1 nacht verbleven in oktober 2019

6/10 – Redelijk

Sarah

1 nacht verbleven in september 2019

4/10 – Matig

Paul

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Uncomfortably annoying 😡
The room was very dated, worn out carpet, hideous bathroom suit with mould around the sink , door handle hanging off, noisy heating, overpriced room, didn’t bother using any other facilities went elsewhere 😡
2 nachten verbleven in september 2019
Reactie van Alisha op 17 okt 2019
Dear Paul, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards,

8/10 – Goed

Marcus

Positief: Netheid, comfort kamer
Reasonably happy!
Nice clean hotel. However there seemed to be a bit of a mix up with the booking at check-in. Probably due to the fact I had to amend the booking. There also seemed to be an over charge from the original booking. I had been charged for superior rooms after I amenended. We were given standard rooms, I think there seems to be a lack of communication between the hotel and hotels.com!
3 nachten verbleven in september 2019

8/10 – Goed

Melissa

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
value for money
great location. great space and easy parking. Lovely outside area for eating. Very friendly staff.
1 nacht verbleven in september 2019
Reactie van Alisha op 17 okt 2019
Hi, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I would like to apologise for the inconvenience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, The Watermill Hotel

4/10 – Matig

Andrew

Positief: Netheid, comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Soulless and poor sevice
This hotel was soulless no atmosphere ,the room were tired bits hanging off hear and there, service was poor we arrived back at the hotel @10.30 pm had drink beer was awful (gassy too much head) and was not able to order any food not even a bag of crisps. we asked for some biscuits to take to the room ans were offered 3 biscotti, Not a good experience
1 nacht verbleven in september 2019
Reactie van The Watermill Hotel op 29 sep 2019
Dear Andrew, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01442349955. Kind Regards, Alisha

10/10 – Uitstekend

Julia

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2019
Reactie van Alisha op 17 okt 2019
Dear Julia, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I would like to apologise for the inconvenience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, The Watermill Hotel

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2019
Reactie van Alisha op 23 aug 2019
Dear Paul, Thank you for taking time to review our property.Your feedback is very important to us.We hope you will come back and see us again soon.Thank you once again. Kind Regards,

4/10 – Matig

N, London

Reisde met een groep, Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
1) Good location with nice garden and river 2) Most rooms do not have air conditioning even though the website says air conditioned rooms. 3) Staff gave us rooms in different blocks even though we had one booking as a family. Hotel policy should be reviewed as rooms under one policy should not be so far apart. 4) Room service was not available after 10:30pm 5) Coffee machine was broken
1 nacht verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2019
Reactie van Alisha op 8 aug 2019
Hi, Thank you for taking time to review to review our property,your feedback is very important to us.We hope you will come back and see us again soon. Kind Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2019
Reactie van The Watermill Hotel op 8 aug 2019
Hi, Thank you for taking time to review our property,your feedback is very important to us .We hope you will come back and see us again soon. Thank you once again. Kind Regards,

2/10 – Ontzettend slecht

Christine

2 nachten verbleven in juli 2019

8/10 – Goed

Matt

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A good all-rounder
The stay itself was great, the shower was grotty and didn’t drain away properly, but other than that top show.
1 nacht verbleven in juli 2019
Reactie van The Watermill Hotel op 8 aug 2019
Dear Matt, Thank you for taking time to review our property,your feedback is very important to us.we hope you will come back and see us again soon. Kind Regards,

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid
Restauarant never open when it is food cold can’t eat it managers customer service needs reviewing
1 nacht verbleven in juni 2019
Reactie van The Watermill Hotel op 9 aug 2019
Hi, Thank you for your feedback.We would like apologise for the inconvenience caused and we do hope that you will back to see us again soon,so that we can get another chance to provide you with a comfortable stay with us.Thank you once again for your review. Kind Regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
1 nacht verbleven in juni 2019
Reactie van The Watermill Hotel op 9 aug 2019
Hi, Thank you for taking time to review our property ,your feedback is very important to us.We hope you will come back and see us again soon. Kind Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful setting - bitcdated but very clean & comfortable
1 nacht verbleven in juni 2019
Reactie van The Watermill Hotel op 8 aug 2019
Hi, Thank you for taking time to review our property,your feedback is very important to us.We hope you will come back and see us again soon.Thank you once again. Kind Regards,

6/10 – Redelijk

Geverifieerde reiziger

2 nachten verbleven in juni 2019
Reactie van The Watermill Hotel op 8 aug 2019
Hi, Thank you for taking time to review our property,your feedback is very important to us.We hope you will come back ad see again soon. Kind Regards,

4/10 – Matig

Steven

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in juni 2019
Reactie van The Watermill Hotel op 9 aug 2019
Thank you for taking time to review our property,your feedback is very important to us .We hope you will come back and see us again soon. Kind Regards,

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Room was large but the bed had seen better days and the pressure in the shower was pathetic.
1 nacht verbleven in juni 2019
Reactie van The Watermill Hotel op 9 aug 2019
Hi, Thank you for your feedback we really do appreciate it.We would would like to assure you that we are currently in the process of structure refurbishments and we do hope that you will come back and see us again soon. Kind Regards,

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The lovely thing about this hotel is the location, with the river running under the main hotel and the watermill itself. Unfortunately the whole place is very tired and needs a complete refurb. We couldn't use the shower as the head was completely filthy. The evening dinner was okay, but the full English breakfast was pretty cold!
1 nacht verbleven in mei 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, personeel en service en voorzieningen
Mattress was very soft and was difficult to get good nights sleep
1 nacht verbleven in mei 2019

6/10 – Redelijk

Paul

Positief: Netheid, comfort kamer
Average hotel at best.
2 nachten verbleven in april 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Comfort kamer
Beds are a small double and not as comfortable as the other nearby hotel but it is a convenient location with plenty of parking and it’s in the middle of the village.
1 nacht verbleven in april 2019

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It’s lovely to see the TLC the hotel needs taking place. This work didn’t impact on this lovely cosy hotel. Wonderfully warm and clean.
1 nacht verbleven in april 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2019

8/10 – Goed

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A very nice stay.
Great room for the price. Only thing I would say is the mattress wasn’t firm enough and dipped in the middle.
1 nacht verbleven in maart 2019
Reactie van Watermill Hotel op 30 apr 2019
Thank you for your visit and thank you for letting us know, we apologise for any inconvenience. We hope that you will visit us again. Kind Regards Watermill Hotel Team

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Voorzieningen
1 nacht verbleven in maart 2019

8/10 – Goed

Rob

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recent stay and suggestion
May I suggest that you sign up to Defense Discount Card scheme and also, Blue Light Card scheme. These are the official government endorsed discount schemes for armed services and emergency service worker. Paramedics and soldiers like me, who work for the NHS, don’t earn a huge sum so the comfort of nice hotels like yours is often denied us due to cost. Thank you for a very pleasant 2 nights during my somewhat unpleasant 3 NHS shifts.
2 nachten verbleven in maart 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
4 nachten verbleven in maart 2019

10/10 – Uitstekend

WILLIAM

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
SUPER PLACE
LOVELY PLACE TO STAY VERY CLEAN AND COMFORTABLE
1 nacht verbleven in maart 2019
Reactie van Watermill Hotel op 30 apr 2019
Thank You for your visit, we are glad that you enjoy your stay at our hotel. Waiting for your next visit. Kind Regards Watermill Hotel Team

4/10 – Matig

Julie

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in februari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2019

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Review
Very good
1 nacht verbleven in januari 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent location for business in the West Herts area
1 nacht verbleven in januari 2019
Reactie van Ioli Mazgaltzidou- Guest Service Executive op 31 jan 2019
Thank you for taking the time to review our property. We are very glad to hear that our location best matched your needs and we look forward to welcoming you back in the near future.

10/10 – Uitstekend

Akber

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2019

8/10 – Goed

Kevin

Positief: Netheid, personeel en service
Birthday Trip 2018
We only stayed one night, so it’s difficult to assess the hotel properly. The room itself was very comfortable, but the bed sagged slightly.
1 nacht verbleven in december 2018

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in december 2018

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel was in need of a good cleaning. The rooms should have been cleaner.
1 nacht verbleven in december 2018
Reactie van Ioli Mazgaltzidou- Guest Service Executive op 20 dec 2018
Thank you very much for taking the time to review our property. Your feedback is important to us and we will be using it to implement improvements to ensure we offer a better experience for guests in the future. On behalf of our entire team we would like to apologise for your recent experience with us, we have forwarded your feedback to the housekeeping team and we will ensure that we provide the highest standards of cleanliness in our hotel. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards

6/10 – Redelijk

Valerie L

Positief: Comfort kamer
Negatief: Personeel en service
It was ok but it was marred by a Wedding Party with very antisocial guests ! Noise and language terrible . It did not stop until 5.30 am . Reception called in-house Security but should have called the police . If Nest Western are providing Wedding Srvivr they must have recourse to dealing more effectively with truly awful anti social behaviour.
2 nachten verbleven in december 2018
Reactie van Ioli Mazgaltzidou- Guest Service Executive op 17 dec 2018
Dear Valerie, Thank you so much for taking the time to review our property. We are very sorry to hear that you did not have a comfortable stay with us and we would like to assure you that our staff is doing the best possible to ensure a pleasant stay for all of our guests. On this occasion, we would like apologise for the inconvenience caused and we do hope that you will come back and give us another chance to provide you with a superior experience. Regards