Superior kamer, 1 kingsize bed, niet-roken | Een bureau, een laptopwerkplek, verduisterende gordijnen

Beoordelingen van Red Roof Inn Hendersonville

2 out of 5
Red Roof Inn Hendersonville
240 Mitchelle Drive, Hendersonville, NC

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 266 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 346 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 210 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 98 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 80 van 1000 beoordelingen" "

7,6/10

Netheid

8,0/10

Personeel en service

7,0/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Kenneth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was comfortable and the hotel is just off the interstate. Air conditioner was a little loud. Otherwise, I would rate as a 4 out of 5. Would stay there again.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Travis

Negatief: Netheid
1 nacht verbleven in mei 2024
Reactie van Samantha RediResponse Specialist op 21 mei 2024
Thank you for your positive rating, Travis. The staff at the RED ROOF INN HENDERSONVILLE and I were so glad we earned your 3/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Barry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The motel was clean, quiet and provided a restful time while on our trip.
1 nacht verbleven in mei 2024
Reactie van Nishaye RediResponse Specialist op 19 mei 2024
Hello Barry, Thank you for taking the time to tell us about your stay at the Red Roof Inn Hendersonville. We appreciate you taking the time to share your feedback, most especially the comments you made about the cleanliness and the quietness. It's important for us to impress our guests and your comments will make this goal that much more attainable. We hope to see you again soon, and hopefully to impress you with our ongoing improvements.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Donnie

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service
Best part pets stays free
1 nacht verbleven in april 2024
Reactie van Chirell RediResponse Specialist op 24 apr 2024
Dear Donnie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hendersonville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our pet stay free policy. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 – Goed

Monica, Charlotte

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Oshane RediResponse Specialist op 10 apr 2024
Hello Monica, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HENDERSONVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 – Goed

Laurie.Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mostly ok
This hotel has been refurbished not to long ago. For the most part, it was in very good repair. The only negative thing i have to say is the bed (K) was hard as a rock. Even my husband who loves a firm mattress said it was the hardest he's slept on in a long time. Other than that, it was disappointing that they no longer serve breakfast. There was coffee and some individually wrapped blueberry muffins, however. It looks like they never resumed after the whole "no breakfasts" during covid.
1 nacht verbleven in februari 2024
Reactie van Carla RediResponse Specialist op 18 feb 2024
Dear Laurie, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hendersonville. I am glad to read that you were pleased that our hotel is in very good repair. However, it seemed your stay fell short of your expectation due to the situation you described regarding the mattress not being to your liking and that there was no breakfast. As breakfast is not an offered amenity at our location, we recommend the restaurants that are in close proximity of our property that you can enjoy. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 – Ontzettend slecht

Thomas

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing to like about this terribly run hotel. The manager was unbelievably rude. On two occasions, room service personnel walked into my room without knocking and my beagle ran out the door. On each occasion it took days to reaquire her. Those employees who worked under the manager were equally as rude, save one. Bizarre leadership.
7 nachten verbleven in december 2023
Reactie van Dannielle Rediresponse Specialist op 5 feb 2024
Dear Thomas,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HENDERSONVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the service by staff, upkeep the property and the other issues mentioned. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 – Uitstekend

James

Very nice stay.
3 nachten verbleven in januari 2024
Reactie van Nishaye RediResponse Specialist op 24 jan 2024
Dear James,The staff at the Red Roof Inn Hendersonville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 – Ontzettend slecht

Thomas

7 nachten verbleven in december 2023
Reactie van Sharma RediResponse Specialist op 11 jan 2024
Hello Thomas, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HENDERSONVILLE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 – Goed

Vianci

1 nacht verbleven in december 2023
Reactie van Kerry-Lee RediResponse Specialist op 28 dec 2023
Hello Vianci, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN HENDERSONVILLE. It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

2/10 – Ontzettend slecht

Clarenda

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I didn't like the fact it was labeled wonderful when it was opposite. Rooms falling apart. And there was a tick or bed bug or something on my bed.
1 nacht verbleven in december 2023
Reactie van Gabrielle RediResponse Specialist op 20 dec 2023
Thank you for taking a moment to leave a review, Clarenda. The staff and I at the Red Roof Inn Hendersonville were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported and the room's condition hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid
Cob-web city! Sticky surfaces Rattling heater fan
1 nacht verbleven in december 2023
Reactie van Dannielle Rediresponse Specialist op 18 dec 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HENDERSONVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean surfaces, noise that came from the heater fan and the other unsatisfactory encounters you had. We will take your comments into consideration to make changes to improve our customer experience. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

4/10 – Matig

Jennifer

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
STRONG dog odor
The room REEKED of dog. The bedding was fine. It must have been the floors. If it hadn’t been so late when we checked in, I would have requested a different room. A previous stay did not have that issue.
1 nacht verbleven in december 2023
Reactie van Dannielle Rediresponse Specialist op 11 dec 2023
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HENDERSONVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with a foul odor. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for your feedback, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

8/10 – Goed

Krystal

Positief: Netheid, personeel en service en comfort kamer
Was a very acceptable property for a 1 night stopover. Nothing fancy, but a good,affordable place to sleep. Room was big, clean and quiet. Staff all very pleasant.
1 nacht verbleven in december 2023
Reactie van Kamaria RediResponse Specialist op 5 dec 2023
Dear Krystal,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HENDERSONVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be spacious, clean, quiet and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Red Roof Management

10/10 – Uitstekend

Michele

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient to shopping and dining
1 nacht verbleven in november 2023
Reactie van Kamaria RediResponse Specialist op 29 nov 2023
Dear Michele,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HENDERSONVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be convenient to shopping centers. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,KamariaRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Barb, Daytona Beach

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean big room.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Dawn

1 nacht verbleven in november 2023

10/10 – Uitstekend

Jackie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Kamaria RediResponse Specialist op 13 nov 2023
Hello Jackie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HENDERSONVILLE and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 – Matig

Lymarie

Negatief: Netheid, staat van de accommodatie en faciliteiten
Ok
2 nachten verbleven in oktober 2023
Reactie van OnielRediresponse Specialist op 4 nov 2023
Hi Lymarie,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Hendersonville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 – Uitstekend

Erick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023
Reactie van Olivia RediResponse Specialist op 26 okt 2023
Hello Erick, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hardeeville and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 – Goed

Robert

1 nacht verbleven in oktober 2023
Reactie van Toni-Ann RediResponse Specialist op 15 nov 2023
Hello Robert,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 – Redelijk

Michael

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The price was good. The statement: "price you pay is what you get", is true! The room was not the cleanest. Cob webs in corners, walls dirty (need to be painted). Window did not shut all the way. Bed appeared to be clean! Bath towels way to Small. Front desk, very nice!
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Juan Carlos

1 nacht verbleven in oktober 2023
Reactie van LaTunde Murrant. Rewards Specialist op 24 okt 2023
Hello Juan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HENDERSONVILLE and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 – Uitstekend

Tim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van LaTunde Murrant. Rewards Specialist op 24 okt 2023
Hello Tim, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HENDERSONVILLE and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 – Redelijk

Jeffrey

Positief: Netheid
Some of furnishings need replacement: mattress, desk chair, carpet. Virtually no breakfast, minimal coffee.
2 nachten verbleven in oktober 2023
Reactie van Oniel Rediresponse Specialist op 22 okt 2023
Hi Jeffrey,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Hendersonville. You indicated that some of the furnishings needs to be replaced. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

10/10 – Uitstekend

Bruce

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable, peaceful Staff friendly and helpful Nice place
3 nachten verbleven in oktober 2023
Reactie van Kamaria Red Roof Management RediResponse Special op 19 okt 2023
Dear Bruce,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HENDERSONVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your stay to be comfortable and our staff to be friendly, helpful and peaceful. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 – Uitstekend

Jacki

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Ervin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was good but, it needs to be renovated. The floors and walls need to be worked on and new mattresses are needed. Other than that it is great hotel.
1 nacht verbleven in oktober 2023
Reactie van Kamaria Red Roof Management RediResponse Speciali op 19 okt 2023
Dear Ervin,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HENDERSONVILLE. It's great to see that we earned your 5/5 score. However, I sincerely apologize for the upkeep of the location and the other issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Lynne, Lapel

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place to stop while traveling. Clean room. Pet friendly.
1 nacht verbleven in oktober 2023
Reactie van Toni-Ann RediResponse Specialist op 15 okt 2023
Thanks for sharing this perfect rating, Lynne. We are thrilled to see that you had a great stay with us due to the cleanliness of your room, the convenience of our location and pet friendly facilities. Here at the Red Roof Inn, we strive to provide great experiences for our guests, so I am happy that was achieved with you. At Red Roof we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We can’t wait to see you again so that we can provide another great stay. Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 – Matig

chet

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property showed severe signs of ageing and wear, soiled upholstery on chair in my room. Breakfast was a joke, someone had gone to the grocery store and purchased a limited quantity of english muffins, danishes and muffins, and dumped it all on a table unpacked. Also no cream for the terrible coffee.
1 nacht verbleven in oktober 2023
Reactie van Olivia RediResponse Specialist op 20 okt 2023
Hello Chet,Thank you for your recent review of your stay at the Red Roof Inn Hendersonville. I am disappointed you had a less than satisfactory experience which prompt your 2/5 score. The situation you described regarding the dissatisfaction appearance of the property, the soiled upholstery you found on the chair in your room and all the other concerns that dampened your visit are truly regrettable. I am very sorry for your experience. To prevent this from happening again, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 – Ontzettend slecht

Jason

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The place is infested with roaches. Under the refrigerator, in the bathroom, under the night stand, under the bed. They are everywhere. The smoke detector was ripped off the wall. I was snagged by the frame of the mirror as I walked into the room. I could hear everything in the adjacent rooms. The floor was filthy, not just dirty and the place stinks.
4 nachten verbleven in oktober 2023
Reactie van Kamaria Red Roof Management RediResponse Special op 14 okt 2023
Dear Jason,I appreciate you sharing your feedback following your stay at the RED ROOF INN HENDERSONVILLE. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of the floor and the other issues highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 – Matig

Jane E

Positief: Netheid
3 nachten verbleven in oktober 2023
Reactie van Kamaria Red Roof Management RediResponse Special op 14 okt 2023
Hello Jane, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HENDERSONVILLE and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 – Uitstekend

Jonathan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice stay for the price
3 nachten verbleven in september 2023
Reactie van Kamaria Red Roof Management RediResponse Special op 13 okt 2023
Dear Jonathan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HENDERSONVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 – Redelijk

Melody

Reisde met familie en kleine kinderen
Bathroom looks very old and dirty looking
1 nacht verbleven in oktober 2023
Reactie van Kamaria Red Roof Management RediResponse Speciali op 8 okt 2023
Dear Melody,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HENDERSONVILLE. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the upkeep of the bathroom. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

8/10 – Goed

Cheryl

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the location of the property, because it was at the end of a less-frequently traveled road, and therefore was quiet. There were several restaurants located nearby Parking was convenient. Furnishings were adequate. I felt some areas in the bathroom could have been cleaner.
1 nacht verbleven in oktober 2023
Reactie van Linton Red Roof Management Rediresponse Specialist op 7 okt 2023
Dear Cheryl,Thank you for telling us about your recent visit to RED ROOF INN HENDERSONVILLE. It's good to read that you were fond of our property, adequate furnishes and the other highlights mentioned pleased you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 – Redelijk

Lauri

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It needs updating! Floors are worn out, light fixtures missing because new bulbs won’t fit unless you leave the covers off. Owner needs to invest money back into the hotel.
1 nacht verbleven in september 2023
Reactie van Gabrielle RediResponse Specialist op 19 sep 2023
Thank you for taking a moment to leave a review, Lauri. The staff and I at the Red Roof Inn Hendersonville were disappointed to see your 6/10 score following your stay. You stated that we are in need of updating due to the floor being worn out and the other listed issues. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 – Matig

Jo

Reisde met partner
Negatief: Netheid
The entire floor was sticky, disquisting! Cafe was good.
1 nacht verbleven in september 2023
Reactie van Gabrielle RediResponse Specialist op 18 sep 2023
Dear Jo,Thank you for your review following your stay at Red Roof Inn Hendersonville. I am happy that you found the Cafe to be good. However, you stated that the floor was sticky, which was saddening to read.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

4/10 – Matig

Ralf

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Das ganze Hotel ist rxtrem rutergekommen. Die Teppiche in den Hotelflure sind total versifft. Die Zimmer sind sehr dreckig, Bettzeug mit Flecken, Haare im Bad und der Gestank im Zimmer war kaum auszuhalten. Die Dame an der Rezeption war sehr freundlich aber das nutzt bei dem ganzen Dreck auch nichts mehr.
1 nacht verbleven in september 2023
Reactie van Toni-Ann RediResponse Specialist op 12 sep 2023
Hallo Ralf,Wir freuen uns über Ihre Kommentare zu unserem freundlichen Personal, sind jedoch enttäuscht über das von Ihnen beschriebene Problem mit der Unsauberkeit der Unterkunft, fleckigen Laken und einem Geruch im Badezimmer. Dies kommt bei unseren Gästen in der Regel nicht vor. Ihr Feedback ist uns immer willkommen, da es uns nur dabei hilft, unsere Dienstleistungen zu verbessern.Nochmals vielen Dank, dass Sie uns Ihre Bedenken mitgeteilt haben. Wir wünschen Ihnen alles Gute für Ihre zukünftigen Reisen.Aufrichtig,Toni-Ann RediResponse-SpezialistinRed Roof Inn - Redroof

8/10 – Goed

Morgan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Much cleaner and well maintained than other red roof inns that i have previously stayed in
1 nacht verbleven in augustus 2023
Reactie van Tianna RediResponse Specialist op 8 sep 2023
Dear Morgan, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Hendersonville. It's good to read that you were pleased with the cleanliness of the room, resulting in your 4/5 score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Miriam

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Dannielle Rediresponse Specialist op 7 sep 2023
Hello Miriam, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HENDERSONVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all Redroof guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

4/10 – Matig

Amanda

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
This hotel was very dingey and needs a major overhaul. The floor was dirty and had holes in it. There was surgical tape on the wall. The walls had drip stains on them. There was a hair ball in the bathroom floor. The staff up front was nice but that's about all I can say.
2 nachten verbleven in september 2023
Reactie van Dannielle Rediresponse Specialist op 6 sep 2023
Dear Amanda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HENDERSONVILLE. We are happy to know that the staff were nice, however, we are sorry to read that the floor and walls lacked cleanliness. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management

6/10 – Redelijk

John

Reisde met partner
Positief: Personeel en service
Spacious room with microwave and mini fridge. But the hotel itself is run down and in an isolated spot. “Free breakfast” was only coffee, apple juice and pre-packaged chocolate muffins.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Marilyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
this was out of the way and semi hard to locate. Very round a bout to get there. Otherwise, very nice with Outback restaurant next door.
1 nacht verbleven in augustus 2023
Reactie van Kamaria RediResponse Specialist op 24 aug 2023
Dear Marilyn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HENDERSONVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. However, I sincerely apologize for the difficulty you faced locating the location. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

2/10 – Ontzettend slecht

Valerie

1 nacht verbleven in augustus 2023
Reactie van Kamaria RediResponse Specialist op 24 aug 2023
Hello Valerie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HENDERSONVILLE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

6/10 – Redelijk

minda

Negatief: Netheid, staat van de accommodatie en faciliteiten
The first room"s bathroom was dirty looks like somebody used it and did not flash, so front desk gave us another room but as soon as i open the door , me and my husband smell pee so we requested another room finally the third is okay i will not say great it was ok . The front desk was so helpful with our request
1 nacht verbleven in augustus 2023
Reactie van Carla Red Roof Management op 21 aug 2023
Dear Minda,Thank you for taking the time to tell us about your experience at the Red Roof Inn Hendersonville. I am glad to read that you were pleased with our front desk staff helpfulness and that the third room was okay. However, it seemed your stay fell short of your expectation due to the situation you described regarding uncleanliness of the first room and the odor of the second room not being to your liking. Please accept our sincerest apologies for the negative impact this had on your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 – Uitstekend

Barb

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2023
This was one of the cleanest hotels I have stayed.
1 nacht verbleven in augustus 2023
Reactie van Dannielle Rediresponse Specialist op 17 aug 2023
Dear Barb,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HENDERSONVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management

6/10 – Redelijk

Stiven

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van LaTunde Murrant. Rewards Specialist op 11 aug 2023
Hello Stiven, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HENDERSONVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 – Goed

Sally

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s average,
1 nacht verbleven in augustus 2023
Reactie van LaTunde Murrant. Rewards Specialist op 9 aug 2023
Dear Sally,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HENDERSONVILLE. It's great to see you enjoyed your stay, resulting in a 4/5 score. We really appreciate your comment that it's average. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 – Matig

Tim

Reisde met partner
Negatief: Netheid, voorzieningen
Room was not cleaned very well from the last…at least the linens were clean…
2 nachten verbleven in augustus 2023
Reactie van LaTunde Murrant. Rewards Specialist op 9 aug 2023
Dear Tim,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HENDERSONVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. However, I am appreciate your comment that at least the linens were clean. You indicated that you were unsatisfied with the room that you stated was not cleaned very well from the last guest. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 – Uitstekend

R

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van LaTunde Murrant. Rewards Specialist op 7 aug 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HENDERSONVILLE and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist