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Beoordelingen van Oubaai Hotel Golf & Spa

4 out of 5
Oubaai Hotel Golf & Spa
406 Herolds Bay Road, Herolds Bay, Western Cape

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 90 van 223 beoordelingen" "
Gastenscore: 8 - Goed. 78 van 223 beoordelingen" "
Gastenscore: 6 - Redelijk. 37 van 223 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 223 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 223 beoordelingen" "

8,6/10

Netheid

8,0/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sammy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2019
Reactie van Oubaai Res op 12 aug 2019
Dear Guest . Thank you so much for taking the time to send us feedback about your recent stay with us, we are pleased to hear that you enjoyed your stay and look forward to welcoming you back soon.

10/10 – Uitstekend

JEAN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stunning hotel at the Golf course
Ni need to play Golf to stay in this hotel, but you can. Very large rooms and great breakfast. Very quiet setting with ocean view a bit remote from nearest city activities like Mosselbay; you need a car
Reactie van Oubbai Team op 17 apr 2018
Dear Guest. We thank you for taking the time to send us feedback about your recent stay with us. All feedback received is considered constructive and is instrumental in assisting us to improve our service levels where necessary. All concerns will be addressed accordingly. Thanks again and we hope to see you back again in the near future.

8/10 – Goed

Marc

Positief: Netheid, personeel en service en comfort kamer
Great room - but overall poor hotel complex
The room was spacious and well decorated. Unfortunately the room overlooked a security gate and the staff were loud with thier banter and radios which was a bit of a distraction from the serene environment. The overall hotel estate is worn and tired, looks like it has not been maintained in years. We were there for one night and wanted to go to the bar/restaurant with the view of the ocean. We were told it was full and therefore had to eat in a “pub” type restaurant next to a security gate.
1 nacht verbleven in december 2022

10/10 – Uitstekend

Hans Ulrich

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful
1 nacht verbleven in oktober 2022

8/10 – Goed

Wendy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022

8/10 – Goed

Isaac

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Luxury suite
Very comfortable. Everything was on point.
1 nacht verbleven in juli 2022

8/10 – Goed

Danai

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms are very clean & spacious. Breakfast buffet could use a little bit of more choices though. Overall, it’s a nice place for a weekend gateaway.
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Ncedisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a good stay overall. We also really enjoyed hiking. The course is amazing. There were some building next to the lake that are a bit delipidated.
3 nachten verbleven in juni 2022

10/10 – Uitstekend

nonhlanhla

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleanliness, beautiful scenery and great staff.
2 nachten verbleven in april 2022

10/10 – Uitstekend

Renay

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel set on a golf estate. Huge room, amazing spa and lovely mountain views.
5 nachten verbleven in maart 2022

8/10 – Goed

Sandra, Centurion

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Hiking trails great
3 nachten verbleven in maart 2022

10/10 – Uitstekend

Dirkie

3 nachten verbleven in februari 2022

6/10 – Redelijk

Ian

Positief: Comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not uo to standard
This hotel is moving backwards. Could be due to Covid-19. The curtains and furniture are dirty.
2 nachten verbleven in februari 2022

10/10 – Uitstekend

Jan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful place. Staff shortages evident…
3 nachten verbleven in februari 2022

10/10 – Uitstekend

Louise

1 nacht verbleven in februari 2022

10/10 – Uitstekend

Bongiwe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was beautiful and pleasant. I would do it again 100 million times. The staff were friendly and the ambiance exceptional
4 nachten verbleven in februari 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel is well situated and the amenities provides for a pleasant stay
2 nachten verbleven in januari 2022

10/10 – Uitstekend

Anton

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Only one word. Excellent
1 nacht verbleven in oktober 2021

6/10 – Redelijk

JM

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
Beautiful setting no guest service
Service was shocking. The fridgeand TV in the room was not in working order. Reception didnt answer the phone and I had to call from my cell phone. THe manager was off duty. Eventually the DM came and we ensited on a new room. She was kind enough and moved us. The setting is beautiful but the guest service was unacceptable.
3 nachten verbleven in september 2021

8/10 – Goed

Andre

2 nachten verbleven in oktober 2021

8/10 – Goed

Abbas

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2021

8/10 – Goed

Danie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2021

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in september 2021

10/10 – Uitstekend

Kendal

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2021

10/10 – Uitstekend

Nthabiseng

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfort and cleanliness experience
My experience was amazing. The place is comfortable and clean.
1 nacht verbleven in juli 2021

8/10 – Goed

Chantal

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotels.com is slow ...
My booking wasn't showing on their system when I got there, and even upon check-out the next morning it didn't show. I had to pay AGAIN. Now I need to run around for my refund ...
1 nacht verbleven in juni 2021

6/10 – Redelijk

Loanda

Positief: Netheid, comfort kamer
1 nacht verbleven in januari 2021

10/10 – Uitstekend

Ibrahima

1 nacht verbleven in december 2020
Reactie van Oubaai Res op 29 dec 2020
Dear Ibrahima. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

10/10 – Uitstekend

Karin, Hamburg

Reisde met partner
Positief: Netheid
Wunderbar, ich komme gerne wieder , tolle Zimmer, guter Service, schöner Golfplatz
1 nacht verbleven in december 2020
Reactie van Oubaai Res op 24 dec 2020
Dear Karin. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

8/10 – Goed

Tsholofelo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2020
Reactie van Oubaai Res op 24 dec 2020
Dear Tsholofelo Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

6/10 – Redelijk

Siraaj

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
An overall pleasant experience, where you are made to feel special however, the cleanliness in the room was appalling. the toilet was dirty as well as the floors and the mugs and utensils at the in-room coffee station was used and left like that.
1 nacht verbleven in oktober 2020
Reactie van Oubaai Res op 6 okt 2020
Dear Siraaj. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly

8/10 – Goed

Duma

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2020
Reactie van Oubaai Res op 6 okt 2020
Dear Duma. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly

6/10 – Redelijk

jean claude

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Old , many stuff to be refurbished ( no light in stairs...) Low profile breakfast ! Rest is a basic hotel with medium service but perfect to play golf
1 nacht verbleven in september 2020
Reactie van Oubaai Res op 6 okt 2020
Dear Jean. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly

6/10 – Redelijk

Stefanie

Positief: Netheid, comfort kamer
1 nacht verbleven in juni 2020
Reactie van Oubaai Res op 6 okt 2020
Dear Stefanie. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly

10/10 – Uitstekend

Rhonda, Augusta Ga

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are beautiful! The beds and pillows are very comfortable too. The grounds are nicely manicured and there is a really nice poolside with wonderful lounge chairs and nice thick cushions.
4 nachten verbleven in maart 2020
Reactie van Oubaai Res op 2 apr 2020
Dear Rhonda. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

6/10 – Redelijk

Joseph

Positief: Netheid, comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Unpleasant experience
I was disappointed with the poor maintenance of the hotel in general.The toilet fan in our room was not functioning and there was a leak in the toilet from the access hatch due to the A/C unit trip pan overflowing in the ceiling.Due to the fact that I was the Electrical Engineer on this project when it was built and operated by Hyatt hotel group I was aware of there expectations.The hygiene conditions in the restaurants during the present Covid-19 situation also very far from being up to what should be expected.The same cloths used to clean table tops are being used to clean utensils and plates.
2 nachten verbleven in maart 2020
Reactie van Oubaai Res op 23 mrt 2020
Dear Joseph Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, voorzieningen
Gute Lage. Wir waren das zweite Mal da. Leider ein wenig in die Jahre gekommen
1 nacht verbleven in maart 2020
Reactie van Oubaai Res op 18 mrt 2020
Dear Guest. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

10/10 – Uitstekend

Dana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020
Reactie van Oubaai Res op 4 mrt 2020
Dear Dana. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

10/10 – Uitstekend

Cornel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020
Reactie van Oubaai Res op 3 mrt 2020
Dear Cornel.. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

10/10 – Uitstekend

George

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020
Reactie van Oubaai Res op 3 mrt 2020
Dear George. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

2/10 – Ontzettend slecht

Shulton

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
We waited 3 hours for room service to deliver food, only to be told that we must go and pick it up, why offer room service if guests are required to collect their own food. Staff were very unfriendly and unpleasant. No respect for guests. Manager on duty could not even offer so much as an apology for the poor service from his staff. Will never stay at oubaai again.
2 nachten verbleven in februari 2020
Reactie van Oubaai Res op 2 mrt 2020
Dear Shulton. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2020
Reactie van Oubaai Res op 26 feb 2020
Dear Guest. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

8/10 – Goed

Mary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good service and very pleasant stay
Very nice hotel and good good in bistro. Breakfast not really up to scratch - they seemed to keep running out of things (glasses for fruit juice, croissants, spoons) and took a while to get replenished and fruit salad consusted of just apple and melon. Marmalade labelled as apricot jam! Little things! One bonus - there were 2 decent pillows per person and no stupid surplus cushions that you never know what to do with.
1 nacht verbleven in februari 2020
Reactie van Oubaai Res op 24 feb 2020
Dear Mary. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Liked breakfast but dinner restaurants and service poor. Design of golf layout odd, having to use shuttle for everything. Price excellent
2 nachten verbleven in februari 2020
Reactie van Oubaai Res op 24 feb 2020
Dear Guest. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly.

6/10 – Redelijk

Chris

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Oasis on the Garden Route!
Amazing suite! A/C never worked, a bit dated but spectacular. Opened ten years ago, grounds are clean but not well kept.
1 nacht verbleven in februari 2020
Reactie van Oubaai Res op 15 feb 2020
Dear Chris. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

10/10 – Uitstekend

Joy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
over night stop over
Awesome stay
1 nacht verbleven in februari 2020
Reactie van Oubaai Res op 14 feb 2020
Dear Joy. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

8/10 – Goed

GM

Positief: Netheid, comfort kamer
Room for improvement!
Couple getaway- very poor location of our room- ground floor, dark, no view whatsoever- we requested a move and got room 239- same class , bit smaller but more airy and a view too. cannot understand why the hotel would give us such a bad room is BETTER rooms in the same catagory were available!! The hotel looks a bit tired- as as example, the curtains in our rooms were stained and in need of a good wash or relacement!
1 nacht verbleven in februari 2020
Reactie van Oubaai Res op 13 feb 2020
Dear GM. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly.

6/10 – Redelijk

Mark

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid, personeel en service
Falls short of the star rating, will not stay there again
3 nachten verbleven in februari 2020
Reactie van Oubaai Res op 12 feb 2020
Dear Mark. Thank you very much for your review and valuable feedback. In response, we would like to assure you that this is definitely not the level of service we strive to achieve at Oubaai and all matters are addressed accordingly.

8/10 – Goed

Michael

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in februari 2020
Reactie van Oubaai Res op 12 feb 2020
Dear Michael. Thank you so much for taking the time to send us feedback about your recent stay with us, we look forward to welcoming you back.

8/10 – Goed

XV, Paris

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Hôtel agréable avec un bon rapport qualité prix mais hôtel vieillissant que demande des rénovations ! Le personnel est cependant très serviable et souriant !
3 nachten verbleven in januari 2020
Reactie van Oubaai Res op 7 feb 2020
Chère XV. Merci beaucoup d'avoir pris le temps de nous envoyer des commentaires sur votre récent séjour chez nous, nous sommes heureux d'apprendre que vous avez apprécié votre séjour et nous nous réjouissons de vous accueillir à nouveau.