Terrein van de accommodatie

Beoordelingen van The Pheasant Inn

4 out of 5
The Pheasant Inn
Stannersburn, Kielder Water, Northumberland, Hexham, England

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 57 van 77 beoordelingen" "
Gastenscore: 8 - Goed. 15 van 77 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 77 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 77 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 77 beoordelingen" "

9,6/10

Netheid

9,6/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

R H A

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uitstekende Inn
Mooie moderne kamers met goede douche. Heerlijk diner en uitgebreid ontbijt. Vriendelijk personeel en warm welkom.
1 nacht verbleven in juni 2019
Reactie van Angela op 2 jul 2019
Thank you so much for taking the time to provide such great feedback. We are delighted you enjoyed your stay and we hope to welcome you again in the future.

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van The Pheasant Inn op 11 feb 2024
Many thanks for your ten out of ten review Amanda we appreciate your feedback and we hope you will return in the future.

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van The Pheasant Inn op 11 feb 2024
We are little disappointed to see that we only received a 5 point rating which is a low score for the Pheasant Inn. The Pheasant Inn strives to ensure that all guests receive a warm welcome and a memorable stay.

8/10 – Goed

Pauline

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was a problem with the shower it was stone cold. Robin deducted some money from my bill as a good will gester. Before we checked out a plumber was there to fix the fault for the next guest . These things happen and it hasn't put me off staying again . Food was fab room was clean and service was excellent. Definitely recommend. And will stay again.
1 nacht verbleven in december 2023
Reactie van The Pheasant Inn op 31 dec 2023
Thank you Pauline for taking the time to post a review of your stay. We were sorry that there was a problem with the shower but as you have kindly highlighted the plumber arrived on the day and repaired the fault. We are delighted you enjoyed your stay and hopefully you will return for another visit in the future.

10/10 – Uitstekend

Sorrel

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van The Pheasant Inn op 31 dec 2023
Many thanks for your review Sorrel we appreciate your feedback.

6/10 – Redelijk

Pamela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Enjoyed our stay, good location near kielder lake and observatory, service and meals were very good. Hotel was expensive for the size of the accommodation. Bedroom and shower were very small.
2 nachten verbleven in november 2023
Reactie van The Pheasant Inn op 31 dec 2023
Thank you for taking the time to post a review of your stay Pamela. We are delighted to read that you enjoyed the delicious food and that the service you received was good. We do have a wonderful team of staff at the Pheasant Inn who do their best to provide everyone with a warm welcome. We are sorry that you felt the price you paid was a little expensive however, there are lot of other things that have to be costed into the price of an overnight stay so we feel that the price is fair and competitive. Guests also receive an excellent breakfast which is cooked to order. We accept that some some of our rooms are smaller, but we hope that you will agree that they are tastefully furnished, warm and cosy. All feedback is appreciated by the team and we hope that you will visit us again in the future.

10/10 – Uitstekend

Alison

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Traditional, lovely atmosphere, friendly and very welcoming
1 nacht verbleven in november 2023
Reactie van The Pheasant Inn op 10 nov 2023
Thanks, Alison for your review, we are delighted you enjoyed your stay.

10/10 – Uitstekend

Pauline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing hotel and restaurant
1 nacht verbleven in oktober 2023
Reactie van The Pheasant Inn op 26 okt 2023
Many thanks Pauline for your review and feedback. We are delighted you enjoyed your stay.

10/10 – Uitstekend

Mandy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van The Pheasant Inn op 26 okt 2023
Thank you for taking the time to post a review of your stay Mandy. We are delighted you enjoyed your stay and we do hope you will return again in the future.

10/10 – Uitstekend

Nick

1 nacht verbleven in september 2023
Reactie van The Pheasant Inn op 21 sep 2023
A wonderful review Nick thank you for your feedback. We hope you will visit us again in the future.

8/10 – Goed

Edwin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was lovely except the bed was a bit small and there wasn’t a bath
1 nacht verbleven in september 2023
Reactie van The Pheasant Inn op 21 sep 2023
Thank you Edwin for your review and feedback. Regarding the rooms none of the rooms have baths they all have en-suite shower rooms. This is made clear on the booking website. We are delighted to read that you enjoyed your stay and we hope to welcome you in the future.

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Charming country hotel great for visiting Kielder
We picked this hotel because we were going to visit the Kielder Dark Skies Observatory with our children, and it worked very well for us. The observatory is just a short drive away, the family room at the hotel was a delight, the food was very good and we all had a great stay.
1 nacht verbleven in augustus 2023
Reactie van The Pheasant Inn op 29 aug 2023
Thank you Daniel for taking the time to leave a review of your stay. Your feedback is most welcome. We are delighted you enjoyed staying in the family room and had the opportunity to sample some of the delicious food. We hope you will visit us again in the future.

10/10 – Uitstekend

Alaister

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
over night stay
Nice room & good food with quick attentive staff, stay was all good.
1 nacht verbleven in juli 2023
Reactie van The Pheasant Inn op 31 jul 2023
Many thanks for taking the time to post a review of your stay Alaister. We hope you will visit us again in the future.

10/10 – Uitstekend

Tracey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely and clean food was great it's the perfect get away nothing but scenic views ideal for a romantic weekend away
2 nachten verbleven in juli 2023
Reactie van Pheasant Inn op 25 jul 2023
Many thanks, Tracey for taking the time to post a 5-star review of your stay. All of the team very much appreciate it.

8/10 – Goed

Lesley

1 nacht verbleven in juli 2023
Reactie van Pheasant Inn op 25 jul 2023
Many thanks for posting a review of your stay. We hope you will return sometime in the future.

10/10 – Uitstekend

Elma

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The location and view....
1 nacht verbleven in juni 2023
Reactie van Pheasant Inn op 16 jun 2023
Many thanks for taking the time to post a review of your stay Elma. We hope to welcome you in the future.

10/10 – Uitstekend

Martyn

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The food was cooked to a very high standard and the staff were very helpful and friendly.
2 nachten verbleven in april 2023
Reactie van Pheasant Inn op 16 jun 2023
Thank you for your kind words. We are delighted you enjoyed the food and that our staff made you feel most welcome.

8/10 – Goed

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really lovely stay at the hotel , situated in a spectacular area of Northumberland. We had a great breakfast and the bed was so comfortable 👍👍
1 nacht verbleven in maart 2023
Reactie van Angela op 3 apr 2023
Thank you for posting a review and for your positive feedback. We are pleased that you enjoyed your stay and we hope you will return in the future.

10/10 – Uitstekend

Jean

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay.
Lovely place to stay. Breakfast was excellent and evening meals delicious. Only slight negative was accessing room via stone steps. I’m not very good with steps to managed it. Also could hear snoring coming from neighbouring rooms. All in all would definitely stay again.
2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022
Reactie van Pheasant Inn Team op 2 sep 2022
Many thanks for your review, we are delighted that you enjoyed your stay and we hope you will visit us again in the future.

8/10 – Goed

Lorna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022
Reactie van Pheasant Inn op 24 aug 2022
Many thanks for taking the time to post a review of your stay we are delighted you enjoyed your time with us and we hope to welcome you again in the future.

8/10 – Goed

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022
Reactie van Pheasant Inn op 11 aug 2022
Thank you for your review we are delighted you enjoyed your stay.

8/10 – Goed

Iain

2 nachten verbleven in juli 2022
Reactie van Pheasant Inn op 11 aug 2022
Many thanks for your feedback, we are pleased you enjoyed your stay.

2/10 – Ontzettend slecht

Ian

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I specifically asked about my dog and was told she could only go in the bar when I got there after a 3 hour drive was told she would have to stay in our room. The manageress did phone round and after a while found us a cottage to stay in but we had to do a food shop.
2 nachten verbleven in juli 2022
Reactie van Pheasant Inn op 11 aug 2022
We are sorry that you were disappointed to learn that your dog was not able to come into the bar and dining areas of the pub. We have never allowed dogs into the bar and dining areas. Our policy regarding pets is posted on our website and we ask all guests who would like to bring their dogs to contact us by phone so that we can make it clear that we do not allow dogs inside the main building. We are delighted to hear that the manager was able to find you alternative accommodation.

10/10 – Uitstekend

S

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2022
Reactie van Pheasant Inn Team op 1 apr 2022
Many thanks for taking the time to post a review of your stay. We are so pleased you enjoyed your short break and we hope you will visit us again in the future.

10/10 – Uitstekend

Christine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Warm welome, friendly polite staff. Nothing was too much trouble. Lovely surroundings , cosy clean warm room. Food was delicious!! Especially sticky toffee pudding what a treat ! . spectacular views , a walk around first thing on a sunny warm morning listening to the birds absolute heaven.
1 nacht verbleven in maart 2022
Reactie van The Pheasant Inn op 24 mrt 2022
Thank you for your kind words and for posting a review of your stay. We are delighted you enjoyed staying at the Pheasant Inn and we hope you will return in the future.

10/10 – Uitstekend

Darren

1 nacht verbleven in maart 2022
Reactie van Pheasant Inn Team op 14 mrt 2022
Thank you for your review we are delighted you enjoyed your stay and we hope to welcome you again.

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Great stay, great place, great people, great location ( we were going to the Kielder Observatory ) Would stay again
2 nachten verbleven in februari 2022
Reactie van Pheasant Inn Team op 20 feb 2022
Thank you David for taking the time to post a review of your stay. We are so pleased you enjoyed your visit and we hope to welcome you again.

10/10 – Uitstekend

ANTHONY

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
New Year Treat
Excellent small hotel. The food was excellent especially on New Years Eve but breakfast and evening too. Rooms a little small but we would stay there again, Staff were very friendly and service very good.
4 nachten verbleven in december 2021
Reactie van The Pheasant Inn op 19 jan 2022
Thank you Anthony for your review,we are delighted you enjoyed your stay with us on New Year's Eve. We are also pleased to read that you will stay with us again in the future and we look forward to welcoming you again.

10/10 – Uitstekend

Louise

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely cozy room and breakfast was excellent.
1 nacht verbleven in december 2021
Reactie van Pheasant Inn Team op 19 dec 2021
We really appreciate your feedback Louise and we are delighted you enjoyed your stay.

10/10 – Uitstekend

Peter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Chatacter Pub/Restaurant
1 nacht verbleven in september 2021
Reactie van Pheasant Inn Team op 7 okt 2021
Thank you for taking the time to leave a review Peter we are so pleased you enjoyed your stay at the Pheasant Inn and we hope you will return again in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay at the Pheasant Inn
Our stay at the Pheasant Inn far exceeded our expectations. It is a delightful country pub serving delicious food. The staff are extremely helpful and the rooms are clean and comfortable. The pub is well situated for visits to the Kielder Observatory and for walks round Kielder water. Highly recommended!
1 nacht verbleven in september 2021
Reactie van Pheasant Inn Team op 3 okt 2021
Thank you for your kind words and review of your stay. All the team at the Pheasant Inn very much appreciate your feedback, and we hope you will visit again in the future.

10/10 – Uitstekend

Roger

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
The food was exceptional, not just excellent, exceptional and it is the only place I have been where the food has arrived hot and on hot plates. Cannot fault the food. The only two small criticisms are the room No. 5 required at least a queen sized bed, the double bed was too small and we are not large people. My wife did not receive her breakfast until 45mins after ordering it on the last day. It is family run affair and I think it needs more leadership certainly for servicing the tables. I would definitely go there again.
3 nachten verbleven in september 2021
Reactie van Angela op 17 sep 2021
Thank you for your feedback Roger, we take on board all guest feedback both positive and negative. First of all, we would like to apologize that your wife waited a while for her breakfast on the 9th of September, we had a stand-in chef cooking breakfast that morning to cover a rare day off for my husband and I as we were celebrating our wedding anniversary. I can see that this small delay happened only on the last day of your 3-day short break so presumably, you enjoyed good service and a great breakfast for the first 2 days of your stay. Also the quality and standard of your breakfast would still have been very good despite it being delayed. Since the Pheasant Inn reopened after lock-down, bookings for accommodation and dinner have been unprecedented. Country-wide, people in hospitality are struggling to run their businesses with reduced levels of staff. We are no different, this puts a lot of strain and pressure on the staff we currently employ, however, that they are doing an excellent job and we are still managing to maintain high standards and great service as all of the reviews have highlighted. The Kershaw family has been running the Pheasant Inn successfully for 37 years, so we do take exception to your comment of more leadership. We are sorry that the size of your double bed was not suitable. As this is not a big room, we do not want to overpower the room with a large bed but we do accept that you would prefer a larger bed. We are delighted that you enjoyed all of the delicious food that you ate throughout your stay and that you would be happy to return to the Pheasant Inn.

10/10 – Uitstekend

Anthony

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
lovely welcoming pub. Very friendly, welcoming staff. Food very nice. Beautiful country side location, very close to Kielder Water. Room very nice, comfy beds
1 nacht verbleven in september 2021
Reactie van Angela op 17 sep 2021
We appreciate the time you have taken to leave a review of your say. Thank you for your kind words it is very much appreciated by all of the Pheasant Inn team.

10/10 – Uitstekend

lgbooth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Restful break
We cannot fault our stay at the Pheasant Inn ,it was comfortable ,friendly and the food was excellent, we will definitely go back .Surrounded by beautiful countryside.
3 nachten verbleven in augustus 2021
Reactie van Pheasant Inn Team op 7 sep 2021
Thank you for taking the time to leave a review of your stay. We are delighted you enjoyed your visit and we hope to welcome you again in the future.

10/10 – Uitstekend

jill

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fab place
Really enjoyed our stay lovely pub and rooms and great food ! Definitely visit again if in the area
1 nacht verbleven in augustus 2021
Reactie van Pheasant Inn Team op 7 sep 2021
Thank you for your review, it would be lovely to welcome you again in the future.

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2021
Reactie van Angela op 28 jul 2021
Thank you for your review and feedback Stephen we are so pleased you enjoyed your stay.

10/10 – Uitstekend

Suzanne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2021
Reactie van Pheasant Inn Team op 29 jun 2021
Thank you for your review we are delighted to see you enjoyed your stay.

10/10 – Uitstekend

Jr

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Brilliant place. Very comfortable and beautiful and the food was excellent.Highly recommended !
1 nacht verbleven in juni 2021
Reactie van Pheasant Inn Team op 29 jun 2021
Thank you we are delighted you enjoyed your stay and we hope to welcome you again in the future.

8/10 – Goed

John, High Kelling

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good bed in a nice room that perhaps needed a bit of maintenance (door to ensuite didn't close). Staff very friendly and helpful. Food excellent.
3 nachten verbleven in september 2020
Reactie van Angela op 30 sep 2020
Thank you for your review John. We are delighted you enjoyed your stay at the Pheasant Inn. We were unaware that the door to your ensuite didn't close but we will look into this. Thank you for your feedback.

8/10 – Goed

ghislaine

Positief: Netheid, personeel en service en comfort kamer
Good welcome, good food, room a bit tight for space but beautiful views in a beautiful area
2 nachten verbleven in augustus 2020
Reactie van Angela op 15 aug 2020
Many thanks Ghislaine for you feedback and for taking the time to leave a review. We are so pleased you enjoyed your stay and we hope you'll return again in the future.

10/10 – Uitstekend

Leman

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent food, service and stay ...
Excellent food, service and very comfortable room, recommended.
1 nacht verbleven in februari 2020
Reactie van Angela and Robin Kershaw op 25 mrt 2020
Many thanks for your review we are so pleased you enjoyed your stay and we hope to welcome you again in the future.

10/10 – Uitstekend

Ftm, South Shields

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic little place. Great food, evening meal and breakfast. Thanks for a great stay.
1 nacht verbleven in februari 2020
Reactie van Angela and Robin Kershaw op 25 mrt 2020
Thank you we hope you'll visit us again in the future.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best place to stay during Storm Ciara!!
Great stay at The Pheasant Inn - the service, food and environment was outstanding. Promoting the local produce and serving incredible food. Location is crest to surrounding areas such as Kielder and Northumbria National Park!
1 nacht verbleven in februari 2020
Reactie van Robin and Angela Kershaw op 25 mrt 2020
A lovely review Daniel many thanks for your feedback. We are so pleased you enjoyed your stay and we hope you'll visit us again in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A lovely old inn, with very friendly and helpful staff. The food is excellent, and very good value for money. The perfect place to stay when visiting Kielder Forest
3 nachten verbleven in januari 2020
Reactie van Angela and Robin Kershaw op 25 mrt 2020
Thank you for taking the time to leave your view and kind comments we hope you'll return again in the future.

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in november 2019

10/10 – Uitstekend

Jacqui

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay here after a bike ride around Kielder
Wonderful stay, room was cosy and clean. Pub was great and food very good. We will definitely stay here again.
1 nacht verbleven in november 2019

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
An idyllic stay at The Pheasant Inn
Spacious, clean, comfortable, warm and well appointed room with bright modern bathroom. Good views across the fells from our room and totally quiet and black at night meant a good sleep after an excellent meal in the restaurant. Checking in and out was a breeze with friendly and helpful staff. Great location too as we had a leisurely and enjoyable drive home alongside Kielder Water and through the forest. A definite to return to!
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

craig

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just Superb
Absolutely superb from arrival to departure. Fantastic room. Excellent food and the staff were superb. Will definitely stay there again
2 nachten verbleven in september 2019
Reactie van Angela op 3 okt 2019
Many thanks Craig for a lovely review and feedback of your stay. We are delighted you enjoyed your visit and we hope you'll return again in the future.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideal for Keilder Observatory visit
Visit to keilder observatory- located 9 miles away or 20 mins - accommodation separate to the Inn which was perfect for a midnight observatory visit and early morning return- excellent meal and good range of keg beers
1 nacht verbleven in september 2019
Reactie van Robin op 23 sep 2019
Many thanks for the review, delighted you enjoyed your night with us and also your visit to the observatory.