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Beoordelingen van Highlands Inn

3 out of 5
Highlands Inn
420 Main Street, Highlands, NC

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 22 van 48 beoordelingen" "
Gastenscore: 8 - Goed. 16 van 48 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 48 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 48 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 48 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

8/10 – Goed

Ed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good time but one sour note you need to know about
My wife and I enjoyed our stay overall, staff very helpful providing any amenities, lovely garden patio, great location on Main St. Only real sour note was at the very end of our trip...all info says complementary breakfast provided as part of the price we paid for room but when we arrived for breakfast we were notified that we had to pay for breakfast because we went thru hotels.com...staff should have told us that...
2 nachten verbleven in september 2020

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Old Hotel
It’s an old charming hotel. May be Haunted so that’s why I stayed there. Room was clean and well equipped.
1 nacht verbleven in september 2020

10/10 – Uitstekend

Mktwhite, Atlanta, GA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great inn right In town walking distance to everything. Very comfortable bed and room was nice and spacious.
2 nachten verbleven in september 2020

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in september 2020
Reactie van Lexi op 7 sep 2020
Thank you so much for the lovely review! We hope you enjoyed our quaint town and our staff accommodated everything you needed.

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service
4 nachten verbleven in augustus 2020
Reactie van Lexi op 7 sep 2020
Hello! Thank you for the review. I do apologize that you had some dislike about our hotel. We are 140 years old and try to stay true to the word "historic." We do hope that when and if you come back to Highlands, you do consider us again. Best wishes!

8/10 – Goed

Thayne

Positief: Netheid, personeel en service
1 nacht verbleven in augustus 2020
Reactie van Lexi op 6 sep 2020
Thank you so much for the lovely review! We hope you enjoyed your stay!

10/10 – Uitstekend

Geverifieerde reiziger

Very clean and right in town. Charming property
2 nachten verbleven in augustus 2020
Reactie van Highlands Inn Staff op 11 aug 2020
Thank you for staying with us! We are glad you enjoyed your stay with us!

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in juli 2020
Reactie van Lexi op 6 sep 2020
Thank you so much for the kind review! We hope you enjoyed your stay and would love to host you again!

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in juli 2020
Reactie van Lexi op 6 sep 2020
Thank you so much for your lovely review! We hope you enjoyed your stay and that our staff was up to your satisfaction. Please come back to Highlands!

6/10 – Redelijk

Loi

Reisde met familie
1 nacht verbleven in juli 2020
Reactie van Lexi op 6 sep 2020
We are so glad that you stayed with us! Thank you for your review!

8/10 – Goed

Ben, Clemson, SC

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice friendly Inn keepers. Historic property. The amenities were limited due to COVID restrictions, but our stay was very nice.
1 nacht verbleven in juli 2020
Reactie van Highlands Inn Staff op 23 jul 2020
Thank you for staying with us. We appreciate your feedback!

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Great Location, Needs updating. Staff is friendly, front porch is nice.
1 nacht verbleven in juli 2020
Reactie van Highlands Inn Staff op 21 jul 2020
We are so glad you enjoyed the front porch and our staff! We hope you enjoy(ed) your stay.

10/10 – Uitstekend

Jeff, Chattanooga

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrific location. Comfortable bed. Enjoyed our stay.
1 nacht verbleven in juli 2020
Reactie van Highlands Inn Staff op 21 jul 2020
Thank you for the kind words! We enjoyed having you stay with us! We look forward to hosting you again. Safe travels!

10/10 – Uitstekend

Geverifieerde reiziger

Lexi did a great job at front desk Quickly registered us and made a restaurant reservation in advance for us with. Preemptive phone call the day before so we wouldn’t get shut out. At reduced capacity restaurants. Efficient and friendly.
1 nacht verbleven in juli 2020
Reactie van Highlands Inn Staff op 15 jul 2020
Hi! I am so glad that you enjoyed your stay here at the Highlands Inn! I am pleased that our staff was able to accommodate you and that Lexi helped you to the best of her ability! Thank you for such a kind review. We will pass on the happy words to Lexi!

10/10 – Uitstekend

David, Columbus, OH

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great staff, friendly and helpful. Roman in the dining room did great work. big room.
2 nachten verbleven in juli 2020
Reactie van Lexi op 9 jul 2020
We thank you for coming and dining with us! We hope you enjoyed your visit!

10/10 – Uitstekend

Margaret

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2020
Reactie van Lexi, Highlands Inn op 20 jun 2020
Margaret it was a pleasure having you stay with us! We hope you come stay with us again another weekend!

6/10 – Redelijk

Nancy

Positief: Netheid, personeel en service
Underwhelmed at The Highlands Inn
The Inn itself is charming. The room needs to be updated. The TV was terrible (small , with a very fuzzy picture). The carpet was dated and just plain ugly. The pillows seemed old and out of shape. The bathroom amenities were minimal at best, shampoo and lotion only. There was a USB port by the bed which was nice. It was quiet and the location can't be beat.
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in oktober 2019

8/10 – Goed

Victor

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They would not accept our reservation thru Expedia because we have a dog with us. Dog owners can only book directly thru the owners. They did helpus find a place to stay which was awesome.
1 nacht verbleven in september 2019

8/10 – Goed

Lynda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great to not get away from the heat. Hotel as it always has been great location.
2 nachten verbleven in juli 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2019

6/10 – Redelijk

Geverifieerde reiziger

2 nachten verbleven in juni 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Netheid
Negatief: Comfort kamer
Disappointed. No wifi. Other problems.
Disappointing. First the good:the staff was generally welcoming and they were helpful with local recommendations. Our room was clean and housekeeping responded to our needs. Bed was comfortable. Hotel is very old and some would say quaint. Location is on Main Street, close to restaurants and the Ugly Dog pub (best bar in town). The bad. The location has a negative - parking. The "free" parking is street parking - the hotel doesn't have a dedicated lot. The town is overrun during the day and evening, and so parking was difficult for us. The water pressure in the shower was terrible - it went from weak to zero back to weak - and so showering wasn't happy. Room was extremely small. Now the ugly: their wifi simply doesn't work. The front desk said it doesn't work in town, but just five doors down at Buck's coffee house the wifi worked fine. Also I was told by a guest at the Old Edwards Inn (amazing place) that their wifi worked fine. So don't stay here if you need to use the internet. Also, the A/C didn't work properly - the fan speed was only high - the low and medium settings didn't work, and so we were up several times a night fiddling with the AC. Also a note, the free breakfast is NOT included when a room is booked on Hotels.com. We won't stay here again.
2 nachten verbleven in oktober 2018

10/10 – Uitstekend

joseph b

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Superb Hotel & Staff in Fun Town
Friendly, welcoming staff in a beautiful, historic building. Will definitely stay again.
2 nachten verbleven in oktober 2018
Reactie van Stafff op 16 okt 2018
Thank you so much! Please come back and see us!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highlands
Beautiful city
1 nacht verbleven in oktober 2018
Reactie van Staff op 17 okt 2018
Thank you! Please come back and see us!

8/10 – Goed

Robert

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great Location
The location is great. You walk out the door and you are on Main Street where you can walk to restaurants and shopping. You can also walk about 2 blocks to a local playhouse that has plays and movies. Parking was on the street, safe and for our visit plenty of spaces could be easily found. In the fall the parking may be more of an issue. The free breakfast was just okay, we skipped it the 2nd morning. Room size was fine and there was a balcony. Price was reasonable for a hotel on Main Street.
2 nachten verbleven in juli 2018

6/10 – Redelijk

Genna, Asheville, NC

Positief: Netheid
Negatief: Personeel en service
I am sorry to say the Highlands Inn did not meet my expectations when traveling there this past weekend. I booked a queen room via Expedia...yet my reservation was incorrect when they called me two days prior to to my trip to confirm, and just when I thought we'd straightened it out over the phone, it was still incorrect when I checked in two days later. The woman working the desk at check-in was incredibly rude, defensive, and condescending towards me. While we were trying to get it straightened out, two separate hotel guests came to the desk to complain that they had had zero hot water since checking in a day before to which the woman said, "I've alerted maintenance, but I can't fix what's already happened." Never an apology or an offer to make this right for them. After a lot of back and forth, I was finally given my room key with very vague directions how to access my room. When I opened the door to room 43...wow...I am not normally sensitive to smells, but the stench of stale cigarette smoke was truly overwhelming. I would have had a much better review had this woman not been so rude, and I wish I could say I had a better experience, but it just didn't meet the mark for me. Plusses: the room was quiet and the bedding was comfortable.
2 nachten verbleven in augustus 2018

10/10 – Uitstekend

Samuel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
New Favorite Getaway
We LOVED the Inn. Our room was so quaint and the bed was so soft.It felt like we were staying at grandmas house. Had a wonderful time and can’t wait to go back.
1 nacht verbleven in november 2017

10/10 – Uitstekend

Rick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Day Trip
I enjoyed the Inn. The warmth and friendliness of the staff was very pleasing. I would recommend it to friends and surely stay there the next trip to Highlands.
1 nacht verbleven in november 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prefer the Inn over the Lodge. Good not Great.
The Inn was having work done so I was given my 2 rooms in the Highlands Lodge. Not the same quaitness as the Inn. I prefer the Inn. Did see a Black bear outside our room around 1030 at night, no threat so enjoyed seeing it.
2 nachten verbleven in november 2017

10/10 – Uitstekend

Sylvia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2017

10/10 – Uitstekend

Edward

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Elegant, charming mountain retreat...
Wonderful, quaint historic inn in the beautiful town of Highlands. Would recommend for older travelers without children. Great complimentary breakfast and great conversation with other travelers staying at the inn. Elegant furnishings and fixtures; fireplace in parlor; very nice antique pieces.
3 nachten verbleven in oktober 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Blind dog pub rocks!!
I will come back again. Place was clean, people were nice!! Very outdated, NEED to do some basic updates like paint at least. Just needs to brought into this century really. A few simple fixes are needed. Roamed around the inside of the property as well and if they really wanted to drop some $$ into the place it could be amazing!! Most common areas(gameroom, dining hall, etc) are not even being used.
2 nachten verbleven in september 2017

10/10 – Uitstekend

Frank

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful
The staff was incredibly nice to me and my family. It was an overall treat to be able to stay here. Clean sheets and towels were just one of the everyday joys of staying at what seemed to be a family oriented hotel. It was quite the treat
3 nachten verbleven in september 2017

4/10 – Matig

Mary, Atlanta

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointing
We booked because this used to be THE place to stay in Highlands. The prices are still high, but the quality has gone down. The rugs were threadbare, the heating inconsistent, there was no breakfast offered with the room and only a ten percent discount if you slept and ate there. WiFi was 'way down the hall and the window shades would only stay up if we tied them to the window lock. or me, the bed was too soft and the pillows too overstuffed. My husband had no problem with these last two things, however. I must say I am deeply concerned for the town of Highlands if they lose this grand dame of a hotel. If someone does not give more attention to this place, the only solution will be demolition and that will be a shame. Losing this place will change the whole character of the town and the main street.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quaint and Cozy Inn in Highlands
This historical inn was exactly what we expected in Highlands. We have stayed in the best of the best across the world and this hotel was very good for an old historical inn. Was it a 4 Seasons? No, but we felt right at home and very comfortable.

4/10 – Matig

Mike, Ft Myers

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Historic but Cramped and Uncomfortable
Musty and old. Fairly clean but not at all fresh. Staff was great but the room and bathroom are small and uncomfortable. There seems to be a fine line between historic and crummy.

8/10 – Goed

Martha, SC

Positief: Netheid, personeel en service
This is not a luxury hotel, it is an Inn
This Inn was built in the late 1800s and as such it lacks many comforts that most of us have come to appreciate. Some may call this charming, just know ahead of time what to expect. My husband wanted to watch the Thanksgiving football games but the 19", bulky TV was crowded into a vintage chest of drawers and was very difficult to see. The bathroom had no place at all to set toiletries and the fan was annoyingly noisy. Overall the quaint nature of the Inn had charm, but the peeling wallpaper and worn furnishings made me think an update is due. The breakfast food was very good and the service was prompt. The location can't be beat and there is charm for sure, but as I said, an update would really be an asset.

10/10 – Uitstekend

Laura, westminster, sc

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highlands Inn, Highlands, NC
The Highlands Inn is conveniently located in this small picturesque, mounetain town. Built in 1880, it is beautifully furnished with period antiques. An exquisite breakfast is included. The Inn is on the main street, within easy walking distance to all the shops and eateries. It would be well worth the trip.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highlands Inn @ Highlands, NC
Quaint old Inn with lots of character. Enjoy my stay.

8/10 – Goed

James, Marietta, GA

Positief: Netheid, personeel en service en comfort kamer

6/10 – Redelijk

Vicki, Alpharetta,Ga.

Positief: Netheid, personeel en service
Old but reliable
This hotel I have stayed at many times in the past.It has always been comfortable but now I think it is time for an update. It is gone beyond quaint to now outdated.Our bed was good but there were no black out curtains just valences with blinds .The street light was right outside our window so it was very bright even with the lights out.It is in the heart of the town of Highlands and is across the street from the Old Edwards Inn,a 4 star resort. Its not to compare to that but its not up to par at all.Our TV was a 19 inch old one on a shelf in an armoire below the eye level of the bed. Its not a good deal pricewise anymore to me with these kind of problems. its clean though and friendly staff so I would stay here again just b/c I love Highlands and there is not too many choices. The breakfast used to be a wonderful buffet but now it is served. Normally that would be fine but there were not enough waiters to feed the crowd and we waited along time for our food.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Highlands Inn
The Highlands Inn is very dated but has a wonderful, homey atmosphere. It is also a great location.

6/10 – Redelijk

Gary, Huntsville, AL

Positief: Netheid
Location is superb; otherwise it is minimalist hotel.
The greatest thing about this hotel is its location in Highlands, NC. Of course the hotel is very old, and it has many of the aspects of old hotels--character and charm, but: floors creak, no place to put anything in the bathroom, television old-old and small, the computer afforded guests belongs in a museum. The staff is very nice and accommodating. The breakfast is excellent. The bed is comfortable. The room is clean. In Highlands it is very nice to be able to return conveniently after walking around town or to a restaurant. If you are not hung up on modern conveniences, this place will be good for you. During the season, hotels in Highlands are expensive. The rates at this hotel would seem high for what you get, but that is generally true with most of the hotels there. It is the mountains, culture, atmosphere of Highlands that brings people to the area. If you are not looking for new, shiny, ultra convenience, you will get along fine at the hotel.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Could use some modernization
Staff and location could not be better. Everyone was most helpful and courteous. Breakfast was a welcome change from the ususal continental. I think the hotel could use some modernization without giving up the hotel's best feature, its charm.

10/10 – Uitstekend

bill, Atlanta, GA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
a blast from the past
this historic hotel is a jewel from the past. all you could want and more in a hotel, and a chance to experience a bygone era while being near all the best attractions. the made to order breakfast was outstanding. the service and information staff are outstanding. if you're staying in the area don't miss this historic beauty!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely Inn in the heart of town
This historic property offers everything -- lovely guest rooms, common rooms filled with antiques, two verandahs with rocking chairs and lounge chairs overlooking Main Street and a rooftop deck that offers seclusion and a chance to relax away from the bustle of town. The made-to-order breakfast choices and warm and friendly service were excellent. The hotel staff went above and beyond to accomodate their guests, making dinner reservations and checking the schedule of church services and Sunday brunches.