From the owner: "Penny thank you for your 5-star review. Please come stay again!"

Hello Sherry, thanks for letting us know about your stay! The owner wanted to share the following: Bed taste and comfort is subjective, and we have never received any complaints about this in the past as this is a new therapedic mattress and guests love it. We do apologize that you were not completely comfortable and that this specific bed did not suit your personal preferences. Thanks for your feedback as we continue to provide 5-star experiences to our guests!

Hi Barbara, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: -We plan to do some updating in January by adding a new couch, chair, and paint. -The building's elevator is currently out of order, and our listing states that. Our unit is on the first floor and requires stairs. Thanks for taking the time to leave your review!

Hi Dan, we're sorry to hear that this property did not exceed your expectations. - The homeowners assured us that the A/C does go below 70, though they sometimes ask guests not to set it lower during high humidity as it can cause the unit to freeze. - They also let us know that the condo has new appliances, quartz countertops, and air conditioning. They also plan to add a new couch and chair soon and will be doing some painting and redecorating this winter. These owners work hard to provide a great stay for all guests, and we are confident that future travelers will enjoy the condo!

Hi John, We're glad that you enjoyed the condo's great location! We are sorry to hear that a few aspects of the complex fell short, and the homeowner wanted to follow up with you on the items that you mention: - Travelers can see the square footage and photos of the property before they book - All of the units in this complex are the same size, but the owner has made updates to their condo to make it as comfortable as possible - The elevators are still under construction, and maintenance is working on getting them completed as quickly as they can We do appreciate you taking the time to share your feedback, and we hope that you keep us in mind for your future travels!

Hi Anthony, we're sorry that this condo did not exceed your expectations. We take the accuracy of our listings seriously, and we confirmed that the property is just as advertised. Though not stated in the listing, it is a first-floor condo, but there are a few steps required to access that floor. The property is steps from the pool but does not overlook the pool; nowhere is it advertised that way. The homeowner confirmed that she helped you locate the unit when you arrived at night and was polite and respectful as she is with all guests. She also let us know that the mattress is only two years old and very comfortable. We are confident that future guests will continue to enjoy five-star stays here!

Ramon, thank you for your review. We understand you reached out to this homeowner and they supplied you with the information necessary to access the WiFi. Once they gave you that information, you told them you were able to use it seamlessly. The login information is posted in the home, however, we will also be sure to add it to the pre-stay email sent to all guests 15 days prior to check-in. There are apps on the TV for both Netflix and Youtube, but the guest must provide their own login for these subscriptions, as this is not provided by the homeowner. Thank you for your feedback and we hope to host you again in the future. Best, the Evolve Team

Hi Robin, this homeowner has asked us to pass along the following response: "Robin, we are glad you enjoyed your stay at our condo and we would love to have you come back. We try to make sure we provide everything a person needs."