Thank you for your feedback, we are glad you enjoyed your stay!We hope to see you again soon!

Thank you for your feedback, we are glad you enjoyed your stay!We hope to see you again soon!

Thank you for your feedback, we are glad you enjoyed your stay!We hope to see you again soon!

Thank you for your feedback, we are glad you enjoyed your stay!We hope to see you again soon!

Dear Gary,Thank you for bringing this to our attention. We are always improving our property and will address the issues in your room immediately. We take all preventative measures possible and have services scheduled periodically to avoid this issue. We hope that you give us another chance to earn a perfect score.

Dear Matthew,Thank you for bringing this to our attention. We are always improving our property and will address the issues in your room immediately. We hope that you give us another chance to earn a perfect score.

Thank you for your feedback!We are always working hard to make sure that your stay gets better every time!

Thank you for your feedback!We are always working hard to make sure that your stay gets better every time!

Thank you so much for your positive feedback!We are always working to make sure your stay next time is even better.We hope to see you again soon!

Thank you so much for your positive feedback!We are always working to make sure your stay next time is even better.We hope to see you again soon!

Thank you so much for your positive feedback!We are always working to make sure your stay next time is even better.We hope to see you again soon!

Thank you for your feedback Zay!We are always working to make sure that your next stay is even better than your last stay. We hope to see you again soon!

Thank you for your feedback Richard!We are always working to make sure that your next stay is even better than your last stay. We hope to see you again soon!

Hi Stacy,We apologize for failing to meet your expectations. We take cleanliness very seriously and it looks like you caught us at our worst. We do ask any guest that violates our smoking policy to leave immediately. If you did not see a staff member at the Front Desk, it is very likely that they were doing just that. We hope that you give us another chance in the future so that we can earn a perfect score from you!

Dear Lizabeth,We apologize for the smell. We have a zero tolerance for smoking indoors and we have a smoke machine that should have been used to ensure there was no trace for the next guest. I realize that it seems we have failed on this occasion and for that I am sincerely sorry. We hope that you give us another chance in the future.

Dear James,We apologize for failing to meet your expectations. We have completed a renovation recently and so are curious as to the details on what made you feel this way. We hope that you give us another chance to earn a perfect score from you.

Thank you for your feedback, we hope to see you again soon!

Thank you for your feedback,We are always working on way to improve your stay so that your next stay is even better than your last.We hope to see you again soon!

Thank you for your feedback,We are always working on way to improve your stay so that your next stay is even better than your last.We hope to see you again soon!

Thank you for your feedback,We are always working on way to improve your stay so that your next stay is even better than your last.We hope to see you again soon!

Thank you for your feedback,We are always working on way to improve your stay so that your next stay is even better than your last.We hope to see you again soon!

Thank you for leaving us a review, we hope to see you again soon!

Dear Guest,We had put up signs two days in advance all over the property for scheduled hot water maintenance between check-in and check-out time to minimize guest impact. We apologize if you did not see the signs and attempted to shower during this time period.Additionally, our fitness equipment is new and if there were any questions on how to use anything then you should have reached out to the Front Desk so that we could have showed you how to use the machines. We apologize for any confusion with the equipment. We hope that you give us another chance in the future so that we can earn a perfect score from you!

Thank you for your feedback!We will use this information to earn a perfect score from you in the future. We hope to see you again soon!

Thank you for your positive feedback, we hope to see you again soon!

Thank you for your positive feedback, we are glad to see our hard work pay off and we hope to see you again soon!

Thank you for your positive feedback, we hope to see you again soon!

Thank you for your positive feedback, we are glad to see our hard work pay off and we hope to see you again soon!

Thank you for your positive feedback, we hope to see you again soon!

Thank you for your positive feedback, we hope to see you again soon!

Thank you for your positive feedback, we hope to see you again soon!

Thank you so much for your feedback, we work hard to make sure that your stay is better each time you visit. We hope to see you again soon!

Thank you for your positive feedback, we hope to see you again soon!

Thank you for your feedback,We are always working on ways to improve your stay so that your next stay is even better than your last.We hope to see you again soon!

Thanks for your feedback Nicole,We are sorry for not being able to get you into an accessible room. Those rooms get booked up quickly so it is advised to specifically book those rooms. Please let us know if you have any problems with the AC/Heat units. They are all knew and sometimes there is confusion with the settings but they all work very well as we know how important that is. We hope to see you again soon!

Thank you so much for your feedback, we work hard to make sure that your stay is better each time you visit. We hope to see you again soon!

Hi Tracy,Thank you for bringing this to my attention. We work hard to prevent issues like this but it looks like we failed this time. We hope that you give us another chance in the future so that we can earn a perfect score from you.

Thank you so much for your feedback, we work hard to make sure that your stay is better each time you visit. We hope to see you again soon!

Thank you so much for your feedback, we work hard to make sure that your stay is better each time you visit. We hope to see you again soon!

Hi Tracy,Thank you for bringing this to my attention. We work hard to prevent issues like this but in this industry, travelers can bring in something like this. We take it very seriously and that is why we have mattress and boxspring encasements so that we can resolve any issues very quickly with professional help. We hope that you give us another chance in the future so that we can earn a perfect score from you.

Thank you for your feedback!We hope to see you again in the future so that we can earn a perfect score from you!

Thank you so much for your feedback, we work hard to make sure that your stay is better each time you visit. We hope to see you again soon!

Thank you for your feedback!We hope to see you again in the future so that we can earn a perfect score from you!

Thank you for the feedback, we checked the bulbs and it looks like one of them needed to be replaced. We apologize for the inconvenience and we hope to see you again soon!

Thank you so much for your feedback, we work hard to make sure that your stay is better each time you visit. We hope to see you again soon!

Thank you for your feedback, we will share this with the housekeeper that cleaned that room so that we can ensure that this does not happen again. We hope that you give us another chance in the future so that we can earn a perfect score from you!

Thank you so much for your feedback, we work hard to make sure that your stay is better each time you visit. We hope to see you again soon!

Thank you so much for your feedback, we hope to see you again soon!

Thank you for your feedback, I will share this with my staff so that we can learn from our mistakes and so that we can improve your experience next time.

Dear Guest,I would have been happy to give you the refund if you had allowed me to investigate. Instead, you were yelling and cursing at our staff in the lobby and not allowing me to do my job of finding out what happened. We have zero tolerance for guest misconduct, verbal abuse, and physical threats. This policy applies to anyone on our property as we make sure that it is a safe space for everyone. We ask that you please find other accommodations next time you are in town as we do not allow this kind of behavior on our property.