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Beoordelingen van SpringHill Suites by Marriott Holland

2.5 out of 5
SpringHill Suites by Marriott Holland
3084 WEST SHORE DRIVE, Holland, MI

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 220 van 320 beoordelingen" "
Gastenscore: 8 - Goed. 71 van 320 beoordelingen" "
Gastenscore: 6 - Redelijk. 17 van 320 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 320 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 320 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

8,8/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Bethany

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great quiet location, walkable to restaurants, very easy and accessible around the building.
1 nacht verbleven in mei 2024
Reactie van Amanda op 20 mei 2024
Thank you for your review glad you enjoyed your stay

8/10 – Goed

Aundrey

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place. Get a room on the top floor so you don't hear footsteps above you
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Julie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel. Easy to get to. Staff was very helpful and friendly!
2 nachten verbleven in mei 2024
Reactie van amanda op 19 mei 2024
Thank you for your review glad you enjoyed your stay

8/10 – Goed

Paula, Canyon Lake

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only reason I’m not giving it a 5 is because the breakfast was really lacking. It was a busy weekend, perhaps they should have staffed the hotel a little bit more. They kept running out of coffee and many of the food options. The women that were working were trying hard to accommodate everyone, it didn’t work out.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Nausser

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There is DQ right by it! Good ice cream!😂
1 nacht verbleven in mei 2024
Reactie van amanda op 13 mei 2024
Thank you for your review and glad you enjoyed DQ being close

8/10 – Goed

Hilda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable beds, spacious room
5 nachten verbleven in mei 2024

6/10 – Redelijk

Deborah

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was very nice and welcoming, however we received no housekeeping for 5 days which was unacceptable. Even requesting clean glasses didn’t happen. When they did “refresh” our room they straightened one bed and left the other one. We were not happy.
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Annette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Diane

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay, we stayed 4 nights . Great breakfast included. So many food items to choose from. The staff is very friendly.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Fred R

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and quiet
1 nacht verbleven in april 2024
Reactie van Amanda op 26 apr 2024
So Glad you enjoyed your stay, Thank you for giving us a review

10/10 – Uitstekend

Kimberley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fast and easy check in with welcoming staff.
1 nacht verbleven in april 2024
Reactie van Amanda op 14 apr 2024
Thank you for taking time out of your day to give us a review and glad you enjoyed your stay

10/10 – Uitstekend

Samuel, Upper Arlington

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. Convenient for work.
1 nacht verbleven in april 2024
Reactie van Amanda op 10 apr 2024
Glad you enjoyed your stay and thank you for your review

10/10 – Uitstekend

Jeannette

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were clean and large compared to other places I've stayed. Property seems very new. Staff were friendly
2 nachten verbleven in maart 2024
Reactie van Amanda op 1 apr 2024
Glad you enjoyed your stay with us and thank you for letting us know how you liked your stay

10/10 – Uitstekend

FARID

2 nachten verbleven in maart 2024
Reactie van Amanda op 14 apr 2024
So Glad you enjoyed your stay with us and thank you for sharing your experience with us

10/10 – Uitstekend

Jody

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very nice and helpful! The room was perfect.
5 nachten verbleven in maart 2024
Reactie van Amanda op 12 mrt 2024
We are so glad that you enjoyed your stay with us. Thank you for taking time to give us a review.

10/10 – Uitstekend

Semir

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service good stuff from A to Z
3 nachten verbleven in maart 2024
Reactie van Amanda op 10 mrt 2024
Thank you for taking your time to give us a review and Glad you enjoyed your stay

10/10 – Uitstekend

Dante, Pachuca

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Un lugar muy confortable
5 nachten verbleven in februari 2024
Reactie van Amanda op 2 mrt 2024
Thank you for taking the time to review us and Glad you enjoyed your stay with us

10/10 – Uitstekend

Phyllis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good breakfast great room
3 nachten verbleven in februari 2024
Reactie van Amanda op 15 feb 2024
Thank you so much for staying at SpringHill suites, we appreciate the feedback and glad that you enjoyed The breakfast and room.

10/10 – Uitstekend

Romana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay! Rooms are clean, and service was excellent! Highly recommend it.
1 nacht verbleven in februari 2024
Reactie van Amanda S op 15 feb 2024
Thank you so much for taking your time to give us a review. We are so Happy that you Enjoyed your stay at Springhill Suites in Holland

10/10 – Uitstekend

Sophia

Reisde met familie
The staff made me feel so comfortable the room was great clean and breakfast was amazing
1 nacht verbleven in januari 2024
Reactie van Tessa op 2 feb 2024
Hello Sohpia!Thank you very much for your positive feedback! I appreciate you taking the time to leave us a positive review - it is always so encouraging for the staff to hear their efforts pay off! Please come see us again if you are ever back in the area.

10/10 – Uitstekend

emily

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Amanda S op 15 feb 2024
Thank you so much for taking your time to review Springhill suites, we appreciate it

10/10 – Uitstekend

mark

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Amanda S op 15 feb 2024
Thank you so much for taking your time to review Springhill suites, we appreciate it and glad you enjoyed your stay with us.

10/10 – Uitstekend

Megan

1 nacht verbleven in december 2023
Reactie van Amanda S op 15 feb 2024
Thank you so much for taking your time to review Springhill suites, we appreciate it and glad you enjoyed your stay in Holland at Springhill suites

4/10 – Matig

Leticia

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a short stay at this hotel with my husband and mother-in-law and did not have a great experience for several reasons. 1) The front desk person could not pull up my membership when I checked in and indicated that I should ask the manager the next day. I’ve been staying at Marriott hotels for a long time and this is the first in which the front desk could not pull up a members information. Not to mention, for the most part as I would come in and out of the hotel, the front desk person would not be there. 2) The room was not cleaned. Apparently they only clean every other day which the front desk did not explain nor ask. When my husband asked for clean towels, the night front desk person did not know why our room wasn’t cleaned. I found out after I checked out. 3) The free coffee in the lobby was cold and although there was someone cleaning in the area, they didn’t clean the coffee area so there was coffee spills all over. 4) The shower pressure in my room 420 was super low. My quick shower turned out long. Although it improved a little after I ask the front desk if they can fix it, it was still slow. The hot water was also not hot so I suggest avoiding this room. It did make me wonder as to why the front desk offered me any room on any floor except for the first floor (all rooms on the first floor are booked). Maybe because folks knew about the water pressure? For the price that I paid, I think it was way too based upon the experience.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Ayad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love the room very clean
1 nacht verbleven in november 2023

10/10 – Uitstekend

Heike

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Das Hotel war sehr gut. Besonders das Frühstück hat mir für amerikanische Verhältnisse gefallen. Ich würde auf jeden Fall wieder dort übernachten.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quick Business Trip
The stay was great. Room was clean and comfortable. Hotel is located next to a Mall area which has lot of restaurants, retail stores, etc. The breakfast was good. I am vegetarian and had roasted potato most days which was nice! Receptionist was respectful, friendly and willing to help beyond her duty.
4 nachten verbleven in november 2023

10/10 – Uitstekend

Les

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay, location & breakfast was very good BUT Iwas quoted $135 and charged 165. Not fair.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and up to date facilities. Staff was friendly and helpful.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel was very nice and clean.The breakfast was also good.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had a great stay
1 nacht verbleven in oktober 2023

8/10 – Goed

Melissa

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
This was a wonderful room and a great hotel. I took advantage of breakfast every day of the stay and it was different enough to make the the variety enjoyable. The only drawback of our stay was that we were supposed to receive housekeeping every other day. Unfortunately, we did not get housekeeping at all during our 4 night stay. I was able to go to the front desk and get additional clean towels, and the girl cleaning on our floor emptied the trash cans for us. However, it would have been nice to have a refresh during the stay. Otherwise, the room was perfect for our getaway. I would definitely stay here again.
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

Tamara

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Son getting married and came from up north to stay in Holland by him. Great stay!
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Tamara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My son was getting married in Grand Rapids and he lives in Holland. I wanted to be close to his house to spend more time. Also, it was mother and father anniversary and they stayed at the hotel with us. Everything is great!
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Diane

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, great breakfast
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very pleased with our stay.
We were very pleased with our stay. The hotel is very modern and our room was spacious. Location worked great for our stay.
1 nacht verbleven in oktober 2023
Reactie van Chelsea op 10 okt 2023
We're so glad you enjoyed your stay with us here in Holland! We appreciate you for the great feedback and welcome you back anytime!

10/10 – Uitstekend

Jamie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Chelsea op 8 okt 2023
Thank you so much for staying with us! We're so glad you enjoyed your time here in Holland!

8/10 – Goed

Deborah

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Chelsea op 8 okt 2023
We appreciate your feedback, thank you for staying with us!

10/10 – Uitstekend

Yenny

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and nice desk staff .
The rooms are clean, quite rooms , desk staff always helpful and respectful.
2 nachten verbleven in september 2023
Reactie van Chelsea op 8 okt 2023
Thank you so much for your feedback! We really appreciate you staying with us and we're so glad you enjoyed your time here!

10/10 – Uitstekend

Raymond

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in september 2023
Reactie van Chelsea op 3 okt 2023
Thank you so much for staying with us, we're glad you enjoyed your time here!

10/10 – Uitstekend

Dwayne

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Chelsea op 3 okt 2023
Thank you for staying with us! We're so glad you enjoyed your time here in Holland!

8/10 – Goed

Chuck

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Chelsea op 3 okt 2023
Thank you for staying with us! We appreciate your feedback!

8/10 – Goed

Barbara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff were friendly, approachable and helpful. Property nicely appointed (bland decor), clean, breakfast included. Convenient to major highway and commercial shopping centers with shopping and restaurants. Need to drive to downtown Holland and local attractions. Good value for the price.
2 nachten verbleven in september 2023
Reactie van Chelsea op 22 sep 2023
We're glad you enjoyed your stay with us, thank you for the feedback!

8/10 – Goed

Gary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Chelsea op 22 sep 2023
Thank you for your feedback, we appreciate you staying with us!

8/10 – Goed

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Chelsea op 22 sep 2023
Thank you for staying with us! We're so glad you enjoyed your time in Holland!

2/10 – Ontzettend slecht

Stacie, LaPorte

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The property looks nice, and the breakfast is good. But don't book a first floor room here. We laid awake half the night as due to tremendous noise caused by the guests above us, walking back and forth across the room. All the fixtures in our room were rattling and banging. I don't think it was anything more than walking, so it had to be a structural issue. But we were awake until after 2 am and then awaked with it again before 7 am. The desk clerk said she could not issue any type of credit because a manager was not on site and because we had booked through Expedia. We took our concern to Expedia, who said they contacted the property several times but got no response. It was a very disappointing getaway for a couple who rarely has the opportunity to take one.
1 nacht verbleven in september 2023
Reactie van Chelsea op 8 okt 2023
We deeply apologize for your experience here at Springhill Suites, you have been contacted by a manager to resolve this issue.

8/10 – Goed

Keri

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
First off, we were here for one overnight stay after going to a GVSU football game. We opted for King room that had a separate couch with trundle for our teenage son to have his own space. The king bed and pillows along with electronic hook ups were all very nice. The trundle bed was uncomfortable and the surrounding walls, ceiling/floors seemed to carry any noise and vibrations throughout. The facility had a nice breakfast bar and guest services was welcoming and accomodating. Not sure we would stay again due to the noise from simply walking across the floor not being buffered.
1 nacht verbleven in september 2023
Reactie van Chelsea op 22 sep 2023
Hi Keri, we're so sorry that your experience with us was not up to your expectation! If you had expressed your discomfort with the Front Desk staff we would have been more than happy to move you to a room that was more comfortable to you and your family as long as we had the availability to do so! You are also more than welcome to request a higher floor room if you are sensitive to noise! Thank you again for your feedback, and we hope your overall stay with us was pleasant!

10/10 – Uitstekend

Anais

1 nacht verbleven in juli 2023
Reactie van Chelsea op 22 sep 2023
We're so glad you enjoyed your stay! Thank you so much for your feedback!

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay! The staff was very friendly. We had a king room and it was very clean and spacious. Breakfast was delicious. We would definitely stay here again!
1 nacht verbleven in september 2023
Reactie van Chelsea op 22 sep 2023
Thank you so much for your compliments Jennifer!! We're so glad you enjoyed your stay here with us! Looking forward to seeing you next time!

10/10 – Uitstekend

Benjamin, San Diego

1 nacht verbleven in september 2023
Reactie van Chelsea op 3 okt 2023
Thank you so much for staying with us, we're glad you enjoyed your time here!