Een binnenzwembad

Beoordelingen van D. Hotel Suites & Spa

3 out of 5
D. Hotel Suites & Spa
1 Country Club Rd, Holyoke, MA

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 1695 van 2272 beoordelingen" "
Gastenscore: 8 - Goed. 407 van 2272 beoordelingen" "
Gastenscore: 6 - Redelijk. 87 van 2272 beoordelingen" "
Gastenscore: 4 - Matig. 47 van 2272 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 36 van 2272 beoordelingen" "

9,6/10

Netheid

9,6/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Elizabeth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet, better than average breakfast, clean, and comfortable bed. Things are a bit outdated, however we enjoyed our stay. Loved having fresh avocado with my eggs and Chobani yogurt.
1 nacht verbleven in mei 2024
Reactie van JB op 23 mei 2024
Good evening Elizabeth,Thank you for taking the time to review our property. We always appreciate receiving guest feedback, which provides insight into how we are performing for guests. We do hope to host you again soon.Yours, in hospitality,

8/10 – Goed

naomi

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
This is the 4th time I've stayed at this hotel.... the breakfast that used to be fantastic has gone down in quality quite a bit since before covid.... everything else was fine, but i was looking forward to a nice breakfast to start my day.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Arjen, Klamath Falls

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very nice quiet, quaint little piece of heaven
2 nachten verbleven in mei 2024
Reactie van JB op 22 mei 2024
Good evening Ajen,Thank you for your very nice review. We are always excited to know that you enjoyed your stay with us at D. Hotel Suites & Spa. Your description of our property is warmly received, and appreciated. We do hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

Thomas

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van JB op 22 mei 2024
Good evening Thomas,Thank you for taking the time to review our property. We are always excited to know that guests enjoyed their stays with us. We hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

J Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van JB op 22 mei 2024
Good evening J Paul,Thank you for taking the time to review D. Hotel Suites & Spa. We appreciate your feedback, and hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

Amara

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Spent two nights here for graduation at UMass. A 15-20 minute drive to campus. Hotel was clean, comfortable and convenient. Coffee and breakfast in the morning was helpful to get going! Staff was super helpful and friendly.
2 nachten verbleven in mei 2024
Reactie van JB op 22 mei 2024
Good evening Amara,Thank you for taking the time to review our property. We are always excited to know that you enjoyed your stay, and that you found everything clean, comfortable, and convenient. We hope to host you on your next visit to the area. Yours, in hospitality,

6/10 – Redelijk

Kevin

Reisde met partner
Positief: Netheid, personeel en service
The room was clean, if spartan. The restaurant was noisy and the food fair-good. The breakfast was ok. The facilities are somewhat isolated and a little shopworn. The water pressure was a bit low and the water in the shower lukewarm, in part because the shower valve could not be turned on in full. The bright spot was the staff. Friendly and courteous at the front desk and dining areas. Not a bad place for a night but on par with a Hampton Inn. Another good aspect, they do enforce the noise cutoff. Not great, but not bad.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Lee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van JB op 20 mei 2024
Good evening Lee,Thank you for taking the time to review our property. We appreciate it. We are always happy to know that you enjoyed your stay with us at D. Hotel Suites & Spa. We hope to host you again soon.Yours, in hospitality,

8/10 – Goed

Denise

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I pre-paid for my stay; On arrival, I was charged a $50.00 hold which I was told would be reimbursed. The hold went on fast. I am yet to see the reimbursement. Upon exit, I was charged an additional $6 and change for a "spa fee". This is a sleazy way to get additional revenue. Just charge the total cost and don't make-up fees.
1 nacht verbleven in mei 2024
Reactie van J op 19 mei 2024
Thank you Denise for taking the time to review our property. Standard practice in hotels is to hold an incidental hold while staying at the property. Every guest gets a confirmation with all the fees included, pre paid reservations are no exception. We do not tack on fees after the fact. Thank you for staying with us and we hope you choose us again in the future.

8/10 – Goed

Cheryl

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean spacious room and friendly staff
1 nacht verbleven in mei 2024
Reactie van J op 19 mei 2024
Thank you Cheryl for your review, we hope you stay with us in the future.

10/10 – Uitstekend

Betty

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved everything, especially the staff! Bed super comfy! Breakfast was great! Also, nice having a restaurant and bar right next door. The food and service fabulous!
2 nachten verbleven in mei 2024
Reactie van JB op 22 mei 2024
Good evening Betty,Thank you for taking the time to provide this wonderful review of our property. We are extremely excited to see that you enjoyed our hotel, staff, and The Delaney House yards away from our front door. We do hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

Lisa

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice people, decent location, great room. Just wish bar was open later!
1 nacht verbleven in mei 2024
Reactie van JB op 20 mei 2024
Good evening Lisa,Thank you for taking the time to provide us with feedback on our property. We are always happy to know that you enjoyed our staff, location, and hotel. We will pass along your comments to our management, as well. We hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

Emma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff, always welcoming and helpful. Great, clean room and wonderful choice for breakfast! The hotel is quiet which we appreciated
2 nachten verbleven in mei 2024
Reactie van JB op 20 mei 2024
Good evening Emma,Thank you for taking the time to provide feedback for our property. We always appreciate knowing that guests have enjoyed their stays with us at D. Hotel Suites & Spa. We hope to host you again soon.Yours, in hospitaltiy,

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van JB op 18 mei 2024
Good evening Kevin,Thank you for taking the time to provide feedback on our property. It is always nice to see that we were able to provide you with the type stay that we like to provide to all of our guests. We hope to host you again soon. Yours, in hospitality,

8/10 – Goed

Jack

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good value for the price.
1 nacht verbleven in mei 2024
Reactie van JB op 17 mei 2024
Good evening Jack,Thank you for taking the time to review our property. We are always excited to know that we provided our guests with a nice stay. We hope to host you again soon.Yours, in hospitality,

8/10 – Goed

james

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van JB op 17 mei 2024
Good evening James,Thank you for reviewing our property. It is nice to see that you enjoyed your stay. We hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

Javier

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place was very presentable, good breakfast, very clean and staff friendly
1 nacht verbleven in mei 2024
Reactie van JB op 17 mei 2024
Good evening Javier,Thank you for taking the time to review our hotel. We appreciate your feedback, letting us know that you enjoyed your stay. Thank you. We hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was my third time staying here always nice . Breakfast food could be better but not bad .
1 nacht verbleven in mei 2024
Reactie van JB op 17 mei 2024
Good evening Gary,Thank you for taking the time to review our property. We are always excited to know that we provided you with a great stay. We hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

Margaret

Lovely!
1 nacht verbleven in mei 2024
Reactie van JB op 13 mei 2024
Good evening Margaret,Thank you for taking the time to review our property. We are elated to find we offered you a 5 out of 5 experience, as our team always strives to deliver stays much like yours. We look forward to hosting you again soon, and we wish you a wonderful day.Yours, in hospitality,

10/10 – Uitstekend

richard

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff!!! Room was very clean & quiet!!!
1 nacht verbleven in mei 2024
Reactie van JB op 12 mei 2024
Good evening Richard,Thank you for taking the time to review our property. We are always extremely happy to know that you enjoyed your stay, your room, and our staff. We try hard to provide these type stays for each of our guests. We hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

Kimberley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Neat, clean, pleasant staff. Our was a quick in and out stay, but their outdoor patio with it's cafe lights looked very inviting. Breakfast was great. First stay at a D hotel. Will look for others in our travels.
1 nacht verbleven in mei 2024
Reactie van JB op 10 mei 2024
Good evening Kimberley,Thank you for reviewing our property. We appreciate knowing that you enjoyed your stay, and that you found our rooms to be clean, and our staff pleasant. We hope to host you again soon, and maybe this time, you will have the time to enjoy our restaurant next door, The Delaney House. Yours, in hospitality,

10/10 – Uitstekend

Brittany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van JB op 9 mei 2024
Good evening Brittany,Thank you for reviewing our property. We are always happy to know that you enjoyed your stay with us. We hope to host you again.Yours, in hospitality,

6/10 – Redelijk

Rebecca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Noah G, D. Hotel Suites & Spa op 10 mei 2024
Hello Rebecca, our team thanks you for taking the time to leave us your feedback following your recent stay. We are thankful for you informing us of how you enjoyed your recent experience, as we always strive to deliver guests 5star experiences. We thank you again for choosing D. Hotel Suites & Spa as your lodging destination, and we wish you a wonderful day.

6/10 – Redelijk

Sandra

Positief: Netheid, personeel en service
This was the 6th time I have stayed at this hotel. In the past I was more than satisfied with my experience. This time however, the room I was given was like a cell. The floor was fake wood, walls gray with not a single picture. There was a small window in the corner overlooking the highway. I don't know if ownership has changed in the last few years but the quality of the room has changed from comfortably furnished to stark cell with no character. I will probably not stay here again.
1 nacht verbleven in mei 2024
Reactie van Noah G, D. Hotel Suites & Spa op 10 mei 2024
Hello Sandra, we appreciate you taking the time to leave us your feedback following your recent experiences. Our property is certainly currently in the process of updates for our property, including new flooring and an influx of new room amenities. We will certainly pass along your notes to our management team to provide our future guests with an even greater experience! We wish you and yours a wonderful day, and we thank you for choosing D. Hotel Suites & Spa as your lodging destination.

8/10 – Goed

Deborah, Ashburnham

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rose @ front desk was very warm and welcoming, and she also upgraded us to a suite! We were frustrated to be there on a Tuesday, as the attached restaurant is closed on Mondays and Tuesdays. No other restaurants within walking distance, but refrigerated items from the restaurant were offered for sale at the desk. There was also an assortment of beers, wines, seltzer's. The room was spacious and comfortable, though I'm not crazy about vinyl floors~I prefer carpeting in hotel rooms. View from the room was the top of the restaurant and the highway, so not great. Excellent breakfast & I felt welcome ld by the attendant. Very nice staff. I was especially drawn to the 13 blooming Japanese cherry trees in the middle of a parking area!
1 nacht verbleven in april 2024
Reactie van JB op 9 mei 2024
Good evening Deborah,Thank you for taking the time to review our property. It is always nice to read that you enjoyed your staff, and that our staff was friendly and warm. We are also ecstatic to know that you enjoyed our breakfast, as well. We hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

Sarah, hector

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Went with my family for New Years Eve. Enjoyed the room service from the restaurant, the hot tub and the pool. We had a blast for a a reasonable cost.
Reactie van JB op 4 mei 2024
Good afternoon Sarah,Thank you for taking the time to review our property. It is always our pleasure to serve our guests, and to provide the type service we provided you during your stay with us. We hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

Timothy

Positief: Staat van de accommodatie en faciliteiten
Enjoyable stay. Excellent staff nice room good breakfast
1 nacht verbleven in mei 2024
Reactie van JB op 9 mei 2024
Good evening Timothy,Thank you for reviewing our hotel. We appreciate knowing that you enjoyed your stay, and our breakfast. We do hope to host you again soon.Yours, in hospitality,

8/10 – Goed

margery

2 nachten verbleven in april 2024
Reactie van JB op 22 mei 2024
Good evening Margery,We just wanted to thank you for taking the time to provide us with feedback We appreciate knowing how guests have enjoyed their stays with us. We hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

Arturo luis

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Incredible staff, attentive and always with a good face towards you, congratulations for the good work
1 nacht verbleven in april 2024
Reactie van JB op 2 mei 2024
Good evening Arturo Luis,We at D. Hotel Suites & Spa wanted to take a moment to thank you for this very nice review of our property. We are elated to find we offered you a 5 out of 5 experience, as our team always strives to deliver stays much like yours. We look forward to hosting you again soon, and we wish you a wonderful day.Yours, in hospitality,

10/10 – Uitstekend

Margaret

Zakenreiziger, Reisde met familie
No comfort left unattended- comfortable beds & high quality linens; friendly, helpful staff; beyond delicious breakfast
2 nachten verbleven in april 2024
Reactie van JB op 2 mei 2024
Good evening Margaret,Thank you for this very nice review of our property. It is always nice to read that you enjoyed your stay with us, as we try to provide each of our guests with stays much like yours. We hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

Marc-André

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect place for us !
1 nacht verbleven in april 2024
Reactie van JB op 2 mei 2024
Good evening Marc-Anthony,Thank you for reviewing our property. It is always nice for us to see that you enjoyed your stay with us at D. Hotel Suites & Spa. We hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

Carlinda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
1 nacht verbleven in april 2024
Reactie van JB op 2 mei 2024
Good evening Carlinda,Our team thanks you for taking the time to review our property, following your recent stay. We are elated to find that our team offered you an excellent experience, as it is always our goal to offer guests stays such as yours. We look forward to hosting you again and we thank you for choosing D. Hotel Suites & Spa as your lodging destination.Yours, in hospitality,

10/10 – Uitstekend

Lee

1 nacht verbleven in april 2024
Reactie van J op 19 mei 2024
Thank you for your review, we hope you choose us again in the future.

10/10 – Uitstekend

Lori

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Large suite style rooms, restaurant was excellent! Great find, we will be back.
1 nacht verbleven in april 2024
Reactie van JB op 29 apr 2024
Good evening Lori,Thank you for taking the time to review our hotel. We are always happy to see that we were able to provide you with the type stay we like to provide all of our guests. We hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

Joanna, Los Gatos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in april 2024
Reactie van JB op 27 apr 2024
Good afternoon Joanna,We wanted to take a moment to thank you for reviewing our hotel. We are happy that you had a nice stay with us, and we hope to host you again soon.Yours, in hospitality,

8/10 – Goed

Julian

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van JB op 28 apr 2024
Good evening Julian,Thank you for taking the time to review our property. We are always happy to see that you enjoyed your stay with us at D. Hotel Suites & Spa. We hope to host you again soon. Yours, in hospitality,

10/10 – Uitstekend

Andrea Raquel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front staff were extremely friendly and helpful when my family and I had to check-in early. Excellent and kind staff. Thanks!
1 nacht verbleven in april 2024
Reactie van JB op 27 apr 2024
Good evening Andrea Raquel,Thank you for taking the time to review our hotel. We are always extremely excited to know that you had a great stay with us, and that our staff assisted you well. We look forward to hosting you again soon. Yours, in hospitality,

8/10 – Goed

Margaret

1 nacht verbleven in april 2024
Reactie van JB op 17 mei 2024
Good evening Margaret,Thank you for taking the time to review our property. We appreciate your feedback, and look forward to hosting you again soon.Yours, in hospitality,

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I needed a solo getaway and this hotel was perfect for it!
2 nachten verbleven in april 2024
Reactie van JB op 24 apr 2024
Good evening Joseph,Thank you for taking the time to provide D. Hotel Suites & Spa with this nice review. We are always excited to know that you enjoyed your visit to our property. We look forward to hosting you again soon.Yours, in hospitality,

10/10 – Uitstekend

KaiMay

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolute gem of a hotel. Greeted by Noah the front receptionist who was super helpful and nice. Pleasantly surprised by the size of the room. It was great to have an extra faucet and sink in the room. Probably the best complimentary breakfast of any hotel I’ve ever been too - even compared to the high end chains. Bathroom shower pressure was excellent and water was very warm and comfortable. Will most definitely recommend to my friends and absolutely return if I’m ever in the area again.
1 nacht verbleven in april 2024
Reactie van JB op 24 apr 2024
Good evening KaiMay,Thank you so much for this extremely nice review of our property. We are always happy knowing that you enjoyed your stay, and many of our amenities. We always appreciate great "word-of-mouth" recommendations, and we do hope to host you again, whenever you visit our area in the future.Yours, in hospitality,

10/10 – Uitstekend

Tanika

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely beautiful.... Love the friendly staff and heated pool and spa was awesome 💯 quiet clean safe and friendly staff,
1 nacht verbleven in april 2024
Reactie van JB op 23 apr 2024
Good evening Tanika,Thank you for taking the time to provide feedback about our hotel. We appreciate knowing that we were able to provide you with the type stay we try to achieve with all of our guests. We are also happy to know that you enjoyed some of our amenities. We hope to host you again soon. Yours, in hospitality,

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice atmosphere, clean professional, check-in, and restaurant and bar with great food 30 yards away
1 nacht verbleven in april 2024
Reactie van JB op 23 apr 2024
Good evening Scott,Wow, what a nice review! D. Hotel Suites & Spa thanks you for taking the time to review our property, and for this fantastic review. We try hard to provide these type stays for of each of our guests. Thank you again, and we hope to host you again soon, Scott. Yours, in hospitality,

10/10 – Uitstekend

Derrick

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very accessible and parking was convenient. I have nothing negative to say.
1 nacht verbleven in april 2024
Reactie van JB op 22 apr 2024
Good evening Derrick,Thank you very much for taking the time to review our property. It is always nice to read that you enjoyed your stay with us at D. Hotel Suites & Spa. We hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

Iris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice facilities and a great quality breakfast selection
1 nacht verbleven in april 2024
Reactie van JB op 21 apr 2024
Good evening Iris,Thank you for taking the time to review our property following your recent stay. We are elated to find we offered you a 5 out of 5 experience, as our team always strives to deliver stays much like yours. We look forward to hosting you again soon, and we wish you a wonderful day.Yours, in hospitality,

8/10 – Goed

Woo Min

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room good, restaurant good
1 nacht verbleven in april 2024
Reactie van JB op 20 apr 2024
Good evening Woo Min,Thank you for taking the time to review our property. We are always happy to see that you enjoyed your stay with us at D. Hotel Suites & Spa. We hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

Steven

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room size
1 nacht verbleven in april 2024
Reactie van JB op 19 apr 2024
Good evening Steven,Thank you for taking the time to provide D. Hotel Suites & Spa with this nice review. We appreciate seeing that you enjoyed your stay with us. We hope to host you again soon.Yours, in hospitality,

10/10 – Uitstekend

wendy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great bar and restaurant. Wonderful Sunday brunch. Very nice pool and hot tub and lobby. Free breakfast. Fav stay in Noho.
2 nachten verbleven in april 2024
Reactie van JB op 19 apr 2024
Good evening Wendy,Thank you for taking the time to review our property. Our team is elated to hear that we have continued to provide exceptional service to you and yours. We look forward to hosting you again soon, at your "Fav stay in Noho". All the best!Yours, in hospitality,

10/10 – Uitstekend

Laci

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pool and spa were amazing and so convenient
1 nacht verbleven in april 2024
Reactie van JB op 19 apr 2024
Good evening Laci,Thank you for taking the time to review our property. We are happy to read that you enjoyed your stay, to include some of our amenities. It is stays like this that we attempt to provide all of our guests. We hope to host you again soon. Yours, in hospitality,

10/10 – Uitstekend

Noemi

2 nachten verbleven in april 2024
Reactie van JB op 9 mei 2024
Good evening Noemi,Thank you for taking the time to review our property, and provide us with this great rating. We are always happy to know that we provide you with the type stay we like to provide each of our guests. We hope to host you again soon. Yours, in hospitality,

2/10 – Ontzettend slecht

Rosemarie

1 nacht verbleven in april 2024
Reactie van Brittany C, Assistant Manager op 8 mei 2024
Rosemarie, it is unfortunate that you left a 1 star rating, as you did not stay with us. You called to cancel your reservation on the day of your arrival, and while we were unable to do so due to the cancellation policy you booked with, we advised that we could certainly accommodate a date change. Our agent advised you to contact the third party so that they could start the process for the date change. The reservation was not changed or updated in our system by the third party, so it was no-showed and charged. We hope you have a great day, and wish you all the best in the future.