Dear KIM PENG, Thank you for providing feedback regarding your recent stay at our hotel. First and foremost, we want to assure you that our hotel staff undergo professional training to ensure the highest level of service and care for our guests. We have strict protocols in place to prevent any mishandling of guest belongings. After reviewing our records and conducting a thorough investigation, we regret to inform you that no irregularities were found during our investigation. We greatly value the trust and satisfaction of our guests and always strive to maintain your goodwill towards our hotel. We apologize if our resolution fell short of your expectations. And, I would reiterate, the security and well-being of our guests are of utmost importance to us, and we take your report seriously. Once again, we apologize for any inconvenience you may have experienced. If there is anything else we can do to assist you further, please do not hesitate to let us know. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. Best regards,Terence NgAssistant Director of Front OfficeCrowne Plaza Hong Kong Causeway Bay

尊敬的Xuanhua，我们深感抱歉了解到您在住宿的体验未能让您满意，您的遭遇让我们感到遗憾。 感谢您提出宝贵的意见，我们始终致力于为客人提供无微不至的服务。关于迷你吧的问题，根据您的房间预订详情，免费迷你吧并不包含在内。 然而，我们了解这一沟通上的混淆给您带来了困扰。 为了表达我们的歉意，酒店特此免费为您提供了首轮迷你吧服务。我们非常重视每位客人的入住体验，再次感谢您的反馈。 如果您有任何其他问题或需求，请随时与我们联系。 期待能为您提供更好的服务体验。祝好!吳庭豐助理客务部总监香港铜锣湾皇冠假日酒店

Dear Evelyn,We would like to express our sincerest apologies for the disappointment you experienced during your recent stay at Crowne Plaza Hong Kong Causeway Bay. Your feedback is extremely valuable to us, and we deeply regret that we failed to meet your expectations.Please rest assured that we take your concerns seriously, and they have been shared with the relevant departments within our hotel. We are actively working on improving our services and addressing the issues you raised. Our team is focused on enhancing communication and coordination to minimize the chances of any future dissatisfaction among our esteemed guests.We genuinely appreciate your feedback, as it helps us identify areas for improvement and enables us to provide a better experience for our guests. We are fully committed to rectifying the current situation and ensuring that your next stay with us exceeds your expectations.Once again, we sincerely apologize for any inconvenience caused, and we hope for the opportunity to welcome you back in the future. It would be our pleasure to demonstrate the improvements we have made and provide you with a truly delightful and satisfying experience.Best regards,Terence NgAssistant Director of Front OfficeCrowne Plaza Hong Kong Causeway Bay