2/10 – Ontzettend slecht
Nataliia
16 jul 2025
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It is difficult to find the front desk. The small room is the front desk. It is on the fifth floor, which has a dark corridor. It looks creepy and unfriendly. The elevator is full of cockroaches, and therefore the whole building is too.
The manager on duty is absent.
When I arrived the front desk (room) was closed and I couldn't do the check in. I saw the notice in the room through the glass: if the room is closed you can call by phone number... I tried to reach someone using this phone number. The operator said: ok, someone call you back. I waited 2 hours but nobody call me. When I call to operator again, she was so rude. When I asked to reach with their supervisor, she told me: He is absent right now. He does not work on weekends.
Finally, I was forced to buy a room in another hotel.
So my question is to the owner if she or he is exist:
If you don't have money to pay staff 24 hours and provide good service why do you have this hotel? Sell you businnes to a good owner. You took money but didn't provide the room.
It's very sad the EXPEDIA doesn't protect themself customers from such horrible hotels.
Nataliia
1 nacht verbleven in juni 2025