Een buitenzwembad, parasols voor strand/zwembad
Beschikbaarheid controleren

Beoordelingen van CASTLE Bamboo Waikiki Hotel

3 out of 5
CASTLE Bamboo Waikiki Hotel
2425 Kuhio Ave, Honolulu, HI

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 276 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 399 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 215 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 65 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 50 van 1005 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,0/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Henri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The location and staff were great. I get that, due to staff shortage I don't have daily housekeeping and that is fine! Yet it should be better divided over the stay altogether. I booked ten nights and housekeeping came on the 8th day! I would have preferred that that would have been done on the 5th day. But I would certainly book there again!
10 nachten verbleven in maart 2023
Reactie van Kimari op 10 apr 2023
Aloha Henri,Thank you for taking the time to share your feedback of the Bamboo Waikiki Hotel. We're delighted to hear that you enjoyed our convenient location and friendly and helpful staff. Thank you for your valuable feedback regarding housekeeping service, we've passed your comments along to the appropriate department for corrective action. Thank you again for your kind comments and we hope to have the opportunity to welcome you back for a return visit.Mahalo,Kimari

8/10 – Goed

Gunnar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2019

8/10 – Goed

Gunnar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ietsje verder van het water en minder modern dan de grotere hotels maar ook beter prijs.
21 nachten verbleven in juli 2019
Reactie van Manager, Guest Services - Aja op 30 jul 2019
Aloha Gunnar! Thank you for a wonderful review. We are thrilled to hear that you loved every aspect of your stay. We hope to welcome you again soon! Mahalo

10/10 – Uitstekend

Femke

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijne plek, fijn hotel.
Een heel fijne plek met zeer behulpzaam personeel! Een aanrader voor wie in Waikiki wil verblijven met een niet al te ruim budget.
2 nachten verbleven in juli 2017

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Comfort kamer
Hotel is matig. Wij hebben daar 5 dagen gelogeerd. Uitzicht was waardeloos je keek tegen een blinde muur. Bedden zijn erg hoog en ongemakkelijk. Personeel is wel vriendelijk en ligging is gunstig.

6/10 – Redelijk

Angela, Alkmaar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel Waikiki Aqua Bamboo, Honolulu
Leuk hotel (aan drukke straat) in Polynesische stijl en in de lobby is veel bamboe gebruikt in oa de meubels, wat een intieme sfeer geeft. Elke dag complimentary koffie, appels, citroenwater en lemonade in de lobby. Ook strandlakens, strandstoeltjes etc. werd gratis uitgeleend. Ik verbleef in dit hotel eerst op de 4e verdieping aan de straatkant. Geen aanrader!! 's Nachts veel lawaai van verkeer en daklozen die rondzwerven en waarvan sommige ruzie zoeken met veel geschreeuw en kabaal! Na verzoek om een andere kamer kreeg ik een kamer aan de andere zijde van het hotel met uitzicht op het zwembad, op de 12e verdieping. Dit was een veel prettigere locatie. Al met al een leuk hotel voor een voor deze locatie betaalbare prijs en met vriendelijke mensen.

6/10 – Redelijk

Osamu

Positief: Personeel en service
Negatief: Netheid
4 nachten verbleven in april 2024
Reactie van wsg op 26 apr 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 3 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

6/10 – Redelijk

LING

Reisde met familie
Positief: Voorzieningen
The staff working at pool/backyard area was very friendly and helpful.
7 nachten verbleven in maart 2024
Reactie van wsg op 9 apr 2024
Aloha Ling, Thank you for taking the time to share your comments from your recent stay at the Bamboo Waikiki. We often receive feedback on the helpful and friendliness of our staff and certainly appreciate your acknowledgement of their efforts. We look forward to welcoming you again for your next visit to Hawaii.SincerelyW.GesteuyalaGeneral Manager

8/10 – Goed

YUKO

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I am a repeat customer of this hotel. The environment, conditions and staff are very good!
8 nachten verbleven in maart 2024
Reactie van wsg op 8 apr 2024
Aloha Yuko, Thank you for taking the time to share your comments from your recent stay at the Bamboo Waikiki. We often receive feedback on the condition and facilities of our hotel. We appreciate your acknowledgement of the very good services provided by our staff. We look forward to welcoming you again for your next visit to Hawaii.SincerelyW. GesteuyalaGeneral Manager

10/10 – Uitstekend

Morgan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was amazing. Incredibly clean. I loved having a kitchen with a fridge. The pool was really nice and walking distance from all my favorite restaurants and the beach
6 nachten verbleven in januari 2024
Reactie van wsg op 6 apr 2024
Aloha Morgan,Thank you for taking the time to share your comments on the cleanliness of our hotel and our kitchen and refrigerator set up. We often receive compliments on the ambiance of our pool and lush tropical setting. Our centralized location in Waikiki is a plus. We look forward to having you as our guest for your next visit to Hawaii.SincerelyW. GesteuyalaGeneral Manager

6/10 – Redelijk

Gleb, Meridian

Reisde met familie, Reisde met familie en kleine kinderen
Low price per night, nice pool. Average service, noisy location.
5 nachten verbleven in maart 2024
Reactie van wsg op 26 mrt 2024
Aloha Gleb, Thank you for taking the time to share your comments on our reasonable room rates and the ambiance of our pool area. In our business, listening to our guest is important as we strive to improve our services. I will be discussing your feedback with our team. We look forward to having you as our guest for your next visit to Hawaii.SincerelyW. GesteuyalaGeneral Manage

6/10 – Redelijk

Andrea

Positief: Personeel en service
9 nachten verbleven in januari 2024
Reactie van wsg op 25 mrt 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 3 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

2/10 – Ontzettend slecht

Christopher

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Although I can count on one hand of any bad reviews I've ever left through years of hotel stays, I felt it's important to let all know of this property. I paid for a 1br suite with a queen bed, but front desk checked me into a suite with a full bed w/pull out sleeper. The deal breaker between this property and the Hilton across the street, was its impressive swimming pool which had a "full service" pool bar & restaurant. After checking in, we visit the bar and learn this bar doesn't serve alcohol, as they never renewed their alcohol license in over 4 years. (This bar and pool area has so much potential) The next mrng, my wife calls housekeeping for new towels. We realize rooms are not serviced for stays less than a week. Hence why this property charges a ridiculous "cleaning" fee at time of check in. In my case, my two day stay was added a $205 cleaning fee. This is not a deposit, but a mandatory fee. When speaking to Priscilla at front desk, all guests are assessed this fee, and there's no way to avoid it, other than staying elsewhere. Regarding vehicle parking, it was also told to me this property had only 10 parking stalls in their basement. A slip of nearby hotels that can accommodate my parking was given to me at check-in. So we had to check-in, then park the car at the banyan, several blocks down the road. I really feel bad for older or disabled guests staying at this property. The only thing we liked was the size of the room.
2 nachten verbleven in maart 2024
Reactie van wsg op 21 mrt 2024
Aloha Christopher, Thank you for taking the time to share your feedback from your recent stay. In our business, listening to our guest is important as we strive to improve our services. I spoke with the owner of the Ko Tiki restaurant and was advising he is continuing to work with the liquor commission to obtaining his liquor license. I am also reviewing your other comments with our team. As a gesture of good will, we will refund the cleaning fee charge of 206.00.Thank you again for your valuable feedback.Sincerely,W. GesteuyalaGeneral Manager

10/10 – Uitstekend

Brandy

7 nachten verbleven in maart 2024
Reactie van wsg op 6 apr 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 5 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

8/10 – Goed

Devonante

Positief: Netheid, staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van wsg op 14 mrt 2024
Thank you for choosing the Bamboo Waikiki for your recent stay. Our team works hard to take care of our guest and your score of 4 out of 5 is the result of their efforts. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

10/10 – Uitstekend

Simon, London

14 nachten verbleven in februari 2024
Reactie van wsg op 6 apr 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 5 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

6/10 – Redelijk

vince

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We enjoyed the pool and hot tub. It would be great to offer breakfast instead of dinner time food at the pool then a Happy Hour with drinks and snacks in the evening! Room was nice although Netflix or something would be a nice addition. Bed was great but the bedding and pillows were sub par. It wld be nice to have had a few more things in the little kitchen ..ie wine glasses and corkscrew, salt and pepper. Real glassware ect. We LIVED being able to walk everywhere! So close to the beach! Shops and restaurants!
7 nachten verbleven in februari 2024
Reactie van wsg op 28 feb 2024
Aloha Vince, Thank you for taking the time to share your comments on our convenient location and the ambiance of our pool area and hot tub. In our business, listening to our guest is important as we strive to improve our services. I will be following up on your comments with our team. We look forward to having you as our guest for your next visit to Hawaii.SincerelyW. GesteuyalaGeneral Manager

10/10 – Uitstekend

stacey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great place to stay. Priced right, has great staff, and is very close to Waikiki Beach. The pool and out door area are very secluded feeling. Geat little restaurant by the pool. Nothing fancy but nice. We've stayed here three times and will be back again. My only complaint might be the street noise so try to get a room not facing Kuhio. Other than that. I give it a very high recommendation.
3 nachten verbleven in februari 2024
Reactie van wsg op 22 feb 2024
Aloha Stacey, Thank you for taking the time to share your comments on our convenient location, great staff and the value for the price of our hotel. The secluded ambiance and lush landscape of our pool area is definitely as plus. We look forward to having you as our guest for your next visit to Hawaii.SincerelyW. GesteuyalaGeneral Manager

6/10 – Redelijk

Leilani

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We got a partial ocean view room with what said had a balcony but the balcony was on the other side of the room and faced the street which was disappointing especially with the amount of money paid for the room. The room also had a weird smell to it that never went away for three days. The pool also is pretty much covered with trees so it gets limited sun.
3 nachten verbleven in februari 2024
Reactie van wsg op 20 feb 2024
Aloha Taneli, Thank you for taking the time to share your comments from your recent stay. I appreciate your feedback regarding the view of your room and the weird odor. In our business, listening to our guest is important as we strive to improve our services. I will be following up on your comments with our team. Sincerely, W. Gesteuyala General Manager

8/10 – Goed

Randall Ford

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Clean rooms, very nice staff...
11 nachten verbleven in februari 2024
Reactie van wsg op 17 feb 2024
Aloha Randall, Thank you for taking the time to share your comments from your recent stay. We often receive comment on the cleanliness of our rooms and the service provided by our staff. We look forward to having you as our guest for your next visit to Hawaii.Sincerely,W. GesteuyalaGeneral Manager

10/10 – Uitstekend

Walter

7 nachten verbleven in februari 2024
Reactie van wsg op 20 mrt 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 5 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

8/10 – Goed

YOSHIKAZU

Reisde met familie
ビーチ、スーパーに近く便利 キッチン付の部屋たったので長期滞在にも使える
7 nachten verbleven in februari 2024
Reactie van wsg op 12 feb 2024
Aloha Yoshikazu, Thank you for taking the time to share your comments from your recent stay. We often receive comment on our convenient location in Waikiki. I appreciate your feedback regarding our kitchen amenities for long staying guest. We look forward to having you as our guest for your next visit to Hawaii.Sincerely,W. GesteuyalaGeneral Manager

8/10 – Goed

Kazuyoshi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van wsg op 12 feb 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 4 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

8/10 – Goed

Xanthe

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a decent hotel. One of our cabinets broke but wasn’t a big deal… limited parking however but everyone was nice
5 nachten verbleven in januari 2024
Reactie van wsg op 3 feb 2024
Aloha Xanthe, Thank you so much for taking the time to write a review. In our business, listening to our guest is important as we strive to improve our services. I will be following up on your feedback with our team. We hope to see you again on your next trip to Waikiki. Sincerely, W Gesteuyala General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Room was very nice, food was just ok, could use some updating to property.
4 nachten verbleven in januari 2024
Reactie van wsg op 1 feb 2024
Thank you so much for taking the time to write a review. In our business, listening to our guest is important as we strive to improve our services. I will be discussing your feedback with our team. We hope to see you again on your next trip to Waikiki. Sincerely,W GesteuyalaGeneral Manager

8/10 – Goed

Gerald, Morristown

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located, and fairly priced. My only complaint is that the room did not have a desk for working.
5 nachten verbleven in januari 2024
Reactie van wsg op 27 jan 2024
Aloha Geraldf, Thank you for taking the time to share your comments from your recent stay. We often receive comment on our convenient location and our reasonable room rates. I appreciate your feedback regarding the working desk. In our business, listening to our guest is important as we strive to improve our services. I will be discussing your comments with our team.Sincerely,W. GesteuyalaGeneral Manager

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff. Eager to help and friendly. Clean room too.
1 nacht verbleven in januari 2024
Reactie van wsg op 26 jan 2024
Aloha Michael,Thank you so much for taking the time to review Bamboo Waikiki. One of the pleasures of my job is sharing guest feedback with the team and I can’t wait to read this review at our next meeting. Our staff works hard to insure we provide great guest service. I hope you will return soon. SincerelyW. GesteuyalaGeneral Manager

6/10 – Redelijk

Randy

Reisde met partner
Noisy and not enough parking.
5 nachten verbleven in januari 2024
Reactie van wsg op 24 jan 2024
Aloha Randy, Thank you for taking the time to share your comments from your recent stay. I appreciate your feedback regarding the noise and not enough parking. In our business, listening to our guest is important as we strive to improve our services. I will be discussing your comment6s with our team.Sincerely,W. GesteuyalaGeneral Manager

8/10 – Goed

Youngkeun

7 nachten verbleven in januari 2024
Reactie van wsg op 24 jan 2024
Aloha Youngkeun, thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 4 out of 5 ratings. We appreciate you taking the time to provide feedback. Sincerely,W GesteuyalaGeneral Manager

10/10 – Uitstekend

tammy, fort Wayne

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed 4 nights everything was so close easy walking to everything! The restaurant was closed first night no cook? The second night we couldn't get a drink at bar while in pool no license? They did allow you to bring your own drinks in. Staff very nice.
4 nachten verbleven in januari 2024
Reactie van wsg op 19 jan 2024
Aloha Tammy, Thank you so much for taking the time to write a review. I was very happy to read that you enjoyed our convenient location and our very nice staff. We take feedback very seriously as it is extremely important to us, and I will be following up on your restaurant comments. I hope to welcome you back in the near future. It would be our pleasure to see you again. Thank you. W. Gesteuyala General Manager

10/10 – Uitstekend

Deborah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van wsg op 18 jan 2024
Aloha Deborah, thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 5 out of 5 ratings. We appreciate you taking the time to provide feedback. Sincerely,W GesteuyalaGeneral Manager

10/10 – Uitstekend

BO-WEI

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van wsg op 18 jan 2024
Aloha Bo-wei,Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 10 out of 10 ratings. We appreciate you taking the time to provide feedback. Sincerely, W GesteuyalaGeneral Manager

8/10 – Goed

Surya

Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van wsg op 13 jan 2024
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 4 out of 5 ratings. We look forward to having you as our guest for your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

10/10 – Uitstekend

Belinda

3 nachten verbleven in januari 2024
Reactie van wsg op 10 jan 2024
Aloha Belinda,Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 5 out of 5 ratings. Sincerely W Gesteuyala, General Manager

8/10 – Goed

Shiho

ー
8 nachten verbleven in december 2023
Reactie van wsg op 20 dec 2023
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 4 out of 5 ratings.Sincerely,W Gesteuyala, General Manager

8/10 – Goed

Nicolas

7 nachten verbleven in november 2023
Reactie van wsg op 12 dec 2023
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 4 out of 5 ratings.Sincerely,W GesteuyalaGeneral Manager

10/10 – Uitstekend

Danae

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Helpful staff and good location
6 nachten verbleven in november 2023
Reactie van wsg op 12 dec 2023
Aloha Danae, Thank you so much for taking the time to write a review. I was very happy to read that you enjoyed our helpful staff and convenient location in Waikiki.We hope to see you again on your next trip to Waikiki.Sincerely,W GesteuyalaGeneral Manager

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a wonderful experience during my week at the Bamboo Waikiki hotel. I was one block from the beach, bus service is everywhere in Waikiki for those that do not want to get a rental car. The zoo, aquarium and Diamond head road are with easy walking distance.The hotel was clean and the staff was always available for coffee refills, beach towels and day to day supplies. My room was very clean and functional, the lanai (balcony) had views of the beach as well as various neighboring streets. Air conditioning and TV were new and modern. I can find nothing lacking at this accommodation and give a full thumbs up to anyone considering this hotel for a vacation stay.
8 nachten verbleven in november 2023
Reactie van wsg op 13 nov 2023
Aloha Robert, Thank you so much for taking the time to review Bamboo Waikiki. One of the pleasures of my job is sharing guest feedback with the team and I can’t wait to read this review at our next meeting. I’m so happy that you enjoyed our convenient location, friendly staff, and the accommodations/ amenities we were able to provide you. I hope you will return soon. Sincerely,W. GesteuyalaGeneral Manager

10/10 – Uitstekend

Elliot

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice and clean, good climate control, friendly staff.
3 nachten verbleven in november 2023
Reactie van wsg op 10 nov 2023
Thank you so much for taking the time to review Bamboo Waikiki. One of the pleasures of my job is sharing guest feedback with the team and I can’t wait to read this review at our next meeting. I’m so happy that you enjoyed your stay. I hope you will return soon. SincerelyW. GesteuyalaGeneral Manager

6/10 – Redelijk

ATSUSHI

3 nachten verbleven in november 2023
Reactie van wsg op 4 dec 2023
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 3 out of 5 ratings.Sincerely,W GesteuyalaGeneral Manager

10/10 – Uitstekend

David

7 nachten verbleven in oktober 2023
Reactie van wsg op 31 okt 2023
Aloha David, thank you so much for taking the time to rate us a 10 out of 10. I’m so happy that you enjoyed your stay with us and hope you will return soon. Sincerely, W. Gesteuyala, General Manager

8/10 – Goed

Tamara

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The property was older but had a cozy, personal feel to it. They served some really great food out by the small pool, but with no liquor license it was byob.
4 nachten verbleven in oktober 2023
Reactie van wsg op 28 okt 2023
Aloha Tamara,Thank you so much for taking the time to write a review. I was very happy to read that you enjoyed the cozy and personal feel at the Bamboo Waikiki. We take feedback very seriously as it is extremely important to us, and I will be following up on the status of the restaurants liquor license. I hope to welcome you back in the near future. It would be our pleasure to see you again. Thank you. W. Gesteuyala General Manager

8/10 – Goed

Debra

Reisde met een groep, Reisde met partner
Positief: Personeel en service
Negatief: Netheid
The kitchenette
4 nachten verbleven in oktober 2023
Reactie van wsg op 23 okt 2023
Thank you for choosing the Bamboo Waikiki for your recent stay in Honolulu and the 4 out of 5 ratings.Sincerely,W GesteuyalaGeneral Manager

4/10 – Matig

Lydia

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Although I did enjoy the 1 bedroom suite the bed was super comfortable! However, The lady at the desk seem to be prejudice and did not want to assist. I arrived early and was extremely tired and just in the lobby while watching other guests be attended too with a smile. When we got to the room after this disappointing experience the disappointment continued the curtains and walls were not clean.
5 nachten verbleven in oktober 2023
Reactie van wsg op 19 okt 2023
Aloha Lydia,Thank you for taking the time to share your comments from your recent stay. I appreciate your feedback regarding the 1-bedroom suite and the super comfortable bed. In our business, listening to our guest is important as we strive to improve our services. I will be following up with the front desk staff.Sincerely,W. GesteuyalaGeneral Manager

6/10 – Redelijk

Geraldine, SAN BRUNO

Positief: Netheid
Location is great but surrounding buildings abandoned. Homeless people around.
6 nachten verbleven in oktober 2023
Reactie van wsg op 17 okt 2023
Aloha Geraldine,Thank you for taking the time to share your comments from your recent stay. We often receive comments on our convenient location in Waikiki. As development continues in our area, these types of buildings will be no longer part of our landscape.Sincerely,W. GesteuyalaGeneral Manager

6/10 – Redelijk

Jerome Thomas

Positief: Netheid, personeel en service
The single bed is my room was a twin size bed at best, not a queen or king. You have to give the front desk more than 24 hours notice to get your room cleaned even though they charge you extra for cleaning up on arrival. Otherwise, nice little place, cheap, little parking on site but right in the heart of the shopping and activity. I liked it.
5 nachten verbleven in oktober 2023
Reactie van wsg op 17 okt 2023
Aloha Jerome,Thank you for taking the time to share your comments from your recent stay regarding the bed size and housekeeping service. In our business, listening to our guest is important as we strive to improve our services. I will be following up and sharing your feedback with our team.Sincerely,W. GesteuyalaGeneral Manager

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2023
Reactie van wsg op 13 okt 2023
Thank you for taking the time to rate us a 10 OUT OF 10.I will be sharing your ratings with our team.Sincerely,W. GesteuyalaGeneral Manager

6/10 – Redelijk

Sondra K

Positief: Personeel en service
Negatief: Netheid
We had been looking forward to this trip for years and planning it for over 8 months. 1. When we checked in the room was nothing like the picture and the smell was overwhelming musty. After airing it out it went away but came back every time we left and came back. 36 hours after check in we were moved and after looking at 2 options were finally offered the room we paid for. 2.Also we had to pay a cleaning fee of almost $300 on top of the nightly room rate we had already paid and have never encounter this at any other hotel and have stayed in 3 other hotels in the past year.
4 nachten verbleven in september 2023
Reactie van wsg op 11 okt 2023
Aloha Sondra K, Thank you for taking the time to share your feedback from your recent stay at the Bamboo Waikiki Hotel. In our business, listening to our guest is important as we strive to improve our services. We've passed along your valuable feedback to the appropriate departments for follow-up. We apologize that the check-out cleaning fee was a surprise to you. This fee should have been disclosed to you by Hotels.com during the booking process and we encourage you to reach out to them for clarification. .Mahalo,W.GesteuyalaGeneral Manager

2/10 – Ontzettend slecht

JIANXIONG

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Do not recommend to people. This is a terrible place. The service is so bad. They charge $177 cleaning fee on top of the room rate but not provide the cleaning service. The room is terrible and small, old and no basic gadgets.
2 nachten verbleven in oktober 2023
Reactie van wsg op 10 okt 2023
Aloha Jianxiong, Thank you for taking the time to share your feedback of the Bamboo Waikiki Hotel. We apologize that the check-out cleaning fee was a surprise to you. This fee should have been disclosed to you by Expedia during the booking process and we encourage you to reach out to them for clarification. We've passed along your valuable feedback to the appropriate departments for follow-up and we hope to have the opportunity to provide you with an improved stay in the future.Mahalo,W.GesteuyalaGeneral Manager

4/10 – Matig

Jason

Reisde met familie
Negatief: Personeel en service, voorzieningen
Room was not cleaned on a daily basis, there ws no emptying of trash or collection of used towels. Trash and towels had to be taken downstairs.. Had to request room be cleaned, room was cleaned 1 day of 6 night stay. After 3rd day and complaints, clean towels were brought and left at door in hallway. Beds were not made up other than the one day and used towels were never collected. This practice was not revealed to us until a question about why the room had not been cleaned and towels and trash removed. This information was not on the website through travelociity and/or Bamboo Waikiki Hotel. The room was run more like an apartment whereby the tenants clean their own rooms disposing of trash and addressing their own towel issue. Totally unacceptable. Having no other viable choices we stayed.
6 nachten verbleven in september 2023
Reactie van wsg op 25 sep 2023
Aloha Jason,Thank you for taking the time to share your comments. In our business, listening to our guest is important as we strive to improve our services. You are correct regarding services as our services are in line with what you would receive at an Air BnB. I will be sharing your feedback with our team.Sincerely,W., Gesteuyala General Manager