Kameruitzicht

Beoordelingen van Hilton Waikiki Beach

4 out of 5
Hilton Waikiki Beach
2500 Kuhio Ave, Honolulu, HI

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 551 van 1095 beoordelingen" "
Gastenscore: 8 - Goed. 301 van 1095 beoordelingen" "
Gastenscore: 6 - Redelijk. 124 van 1095 beoordelingen" "
Gastenscore: 4 - Matig. 65 van 1095 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 54 van 1095 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Nora

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente servicio, aseo impecable. Volvería nuevamente.
6 nachten verbleven in mei 2024

8/10 – Goed

victor

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Robin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thee staf was Amazing. The desk to book excursions and fun stuff was top motxh I will be back.
7 nachten verbleven in mei 2024
Reactie van Emily op 23 mei 2024
Aloha, Robin! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that our kind staff made your trip extra special. Thank you for sharing! If our team can do anything to make your next visit even better, please do not hesitate to reach out. We value your satisfaction and can't wait to welcome you back to our hotel! Mahalo!

10/10 – Uitstekend

Kayla

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location, friendly staff. Our first room wasn't clean but the staff corrected the situation apologizing for the mistake and upgraded our room.
6 nachten verbleven in mei 2024
Reactie van Emily op 23 mei 2024
Aloha, Kayla, and thank you for choosing to stay with us at Hilton Waikiki Beach on your recent trip! We're happy to hear that you had an overall pleasant stay and that you especially appreciated the convenient location of our resort. Mahalo for sharing! We're very sorry to hear that the room you were initially assigned was not properly cleaned before check-in. Thank you for bringing this matter to the attention of our front desk team. It's wonderful to hear that our friendly staff accommodated you in this situation. Mahalo for your understanding! Your satisfaction is very important to us and we're happy to hear that your upgraded room provided a much more comfortable experience. We hope to have the opportunity to welcome you back to our hotel soon for an even better stay. Mahalo!

10/10 – Uitstekend

Christine Aira

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The person who checked us in was super nice. I forgot his name..
4 nachten verbleven in mei 2024
Reactie van Emily op 23 mei 2024
Aloha, Christine! Thank you for choosing to stay at our hotel and for sharing your 5-star review! We're thrilled to hear that you had a positive experience and that our awesome front desk staff provided a smooth check-in experience. Mahalo for sharing! Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our resort for another wonderful stay. Mahalo!

2/10 – Ontzettend slecht

Kellie

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Over priced stays, no microwave in rooms. Mini fridge didn’t work, carpets were filthy
5 nachten verbleven in mei 2024
Reactie van Emily op 23 mei 2024
Aloha, Kellie, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your feedback from your recent trip. We sincerely apologize for the inconveniences you experienced while staying with us. We know the importance of staying at a quality hotel for a reasonable cost, and we're truly sorry for missing the mark on your trip. Mahalo for sharing. To make this situation right, we encourage you to reach out to our team directly via phone or email. Our contact information can easily be found on our website. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for a much-improved visit. Mahalo!

10/10 – Uitstekend

Ebonee

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
N/A
4 nachten verbleven in mei 2024
Reactie van Emily op 22 mei 2024
Aloha, Ebonee! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your wonderful 5-star review! We are happy to hear that you enjoyed your experience at our hotel. Mahalo!

10/10 – Uitstekend

Melody Jasmin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Oveall excellent!
3 nachten verbleven in mei 2024
Reactie van Emily op 22 mei 2024
Aloha, Melody Jasmin! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are thrilled to hear that you enjoyed your stay and we appreciate your review. Mahalo!

10/10 – Uitstekend

Carol

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love how everything requires your room key to access.
5 nachten verbleven in mei 2024
Reactie van Emily op 20 mei 2024
Aloha, Carol! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear that you enjoyed your stay and that our hotel's security contributed to a wonderful stay. Mahalo!

8/10 – Goed

Jiajun

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Shower faucet making very loud sounds
4 nachten verbleven in mei 2024
Reactie van Emily op 20 mei 2024
Aloha, Jiajun, and thank you for choosing to stay at our hotel! We hope you had an overall enjoyable experience and were able to explore the Waikiki area. Thank you for sharing your feedback regarding our shower faucets. We appreciate your comments and will be passing them along to our maintenance team. Your review helps us improve and provide a better experience for all guests, so we appreciate your sharing. Should your travels bring you back to Waikiki Beach, we hope to have the opportunity to welcome you back to our hotel for an even better experience. Mahalo!

10/10 – Uitstekend

Huy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Emily op 20 mei 2024
Aloha, Huy! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear that you enjoyed your stay. Mahalo!

10/10 – Uitstekend

Sandrelly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful and great location
1 nacht verbleven in mei 2024
Reactie van Emily op 20 mei 2024
Aloha, Sandrelly! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear that you enjoyed your stay. Mahalo!

10/10 – Uitstekend

Aishia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
View
2 nachten verbleven in februari 2024
Reactie van Emily op 17 mei 2024
Thank you for choosing to stay with us! We're happy to hear that you enjoyed your experience at Hilton Waikiki Beach. Mahalo!

10/10 – Uitstekend

Anita

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff
5 nachten verbleven in mei 2024
Reactie van Emily op 16 mei 2024
Aloha, Anita! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that our kind staff made your trip extra special. Thank you for sharing! Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our resort for another fantastic stay. Mahalo!

10/10 – Uitstekend

Anterias nerses

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect stay.
4 nachten verbleven in mei 2024
Reactie van Emily op 16 mei 2024
Mahalo for choosing to stay at our resort! We're thrilled to hear that you enjoyed your Waikiki vacation. Thank you!

10/10 – Uitstekend

Ethan Sinclair

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was close to Waikiki beach and a convenient stop for buses to downtown.
4 nachten verbleven in mei 2024
Reactie van Emily op 15 mei 2024
Aloha, Ethan! Thank you for choosing to stay with us at Hilton Waikiki Beach. We are thrilled to hear that you enjoyed your stay and that you were able to conveniently explore the area thanks to the location of our hotel. Mahalo for sharing! We hope to have the opportunity to welcome you back to our hotel soon for another excellent stay. Thank you!

10/10 – Uitstekend

Rachel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is clean and safe and the rooms are nice. Just make sure to understand the parking situation. No parking for guests, only valet parking there is a Garage next door though.
1 nacht verbleven in mei 2024
Reactie van Emily op 14 mei 2024
Aloha, Rachel!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your feedback! We are thrilled to hear that you enjoyed your stay and that you especially appreciated the cleanliness and safety of our resort. Mahalo for sharing!We appreciate you sharing your comments about our parking operations. Your feedback helps other guests plan accordingly, so thank you for sharing.We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon for another excellent trip! If there is anything our team can do to make your next trip even better, please let us know! Your satisfaction is most important to us.Mahalo!

2/10 – Ontzettend slecht

Joanna Paola

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was extremely rude and property lacks food choices.
5 nachten verbleven in mei 2024
Reactie van Emily op 17 mei 2024
Aloha, Joanna, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your feedback from your recent trip. We sincerely apologize for the way you were treated by our staff. We encourage everyone on our team to treat our guests with the utmost respect, and it's extremely concerning to learn that you did not receive this kindness. We appreciate you sharing your review, and we will certainly address these concerns with our team. It is also disappointing to hear that you felt our property lacked food options. We know the importance of having onsite dining available at your selected hotel, and we apologize for missing the mark. We hope you were able to enjoy a meal or drink at our restaurant, lobby, or pool bar. Mahalo for sharing. Thank you again for choosing to stay at our hotel. If you would like to discuss any of your concerns further, we encourage you to reach out to our team directly via phone or email. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for a much-improved visit. Mahalo!

10/10 – Uitstekend

Dianna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the views & my room! It was spectacular
3 nachten verbleven in mei 2024
Reactie van Emily op 14 mei 2024
Aloha, Dianna! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your experience at our hotel and that the stunning views from your room contributed to an excellent stay. Thank you for sharing your kind words! If there is anything our team can do to make your next trip even more spectacular, please do not hesitate to reach out. We hope to welcome you back to Hilton Waikiki Beach soon! Mahalo!

10/10 – Uitstekend

Alexandria V

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Emily op 14 mei 2024
Mahalo for staying with us at Hilton Waikiki Beach! We're happy to hear that you enjoyed your trip and we hope to have the opportunity to welcome you back soon for another amazing experience. Thank you!

10/10 – Uitstekend

Gary Allan, Nashville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only a block away from the beach. Loads of restaurants and shopping within walking distance. Nice pool and hot tub. Public transportation easily accessible.
5 nachten verbleven in mei 2024
Reactie van Emily op 13 mei 2024
Aloha, Gary Allan!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're thrilled to hear that you enjoyed your stay and that our hotel's convenient location in the heart of Waikiki contributed to a wonderful stay. Thank you for sharing your kind words!We hope to have the opportunity to welcome you back to our hotel soon for another fantastic stay.Mahalo!

4/10 – Matig

Byron

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is extremely rude from the front desk to the valet. Bathrooms in room need to be updated as well.
5 nachten verbleven in mei 2024
Reactie van Emily op 13 mei 2024
Aloha, Bryon, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your feedback.We sincerely apologize for the way you were treated by our staff. We encourage our team to share the Aloha spirit with all guests, and it's disappointing to learn that you were not met with this hospitality.It's also concerning to hear that you were displeased by our bathrooms. We understand the importance of staying in a comfortable room when traveling, and we apologize for missing the mark. We appreciate you sharing this feedback.Rest assured, we will be sharing your comments with our team. Your feedback helps us point out areas for improvement at our hotel, so thank you for sharing.We hope to have the opportunity to welcome you back to our resort soon for a much-improved visit. If there is anything we can do to make your next trip special, please do not hesitate to reach out.Mahalo!

10/10 – Uitstekend

Pabline

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean , we love to stay in the Hilton , good location
7 nachten verbleven in mei 2024
Reactie van Emily op 13 mei 2024
Aloha, Pabline!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback! We're happy to hear that you enjoyed your stay and that you especially appreciated the cleanliness of our resort. Mahalo for sharing!Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another wonderful experience.Mahalo!

10/10 – Uitstekend

Donna, OHKAY OWINGEH

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in mei 2024
Reactie van Emily op 20 mei 2024
Aloha, Donna! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear that you enjoyed your stay. Mahalo!

10/10 – Uitstekend

Trevon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Emily op 13 mei 2024
Thank you for choosing to stay with us at Hilton Waikiki Beach, Trevon! We're happy to hear you enjoyed your stay. Mahalo!

6/10 – Redelijk

Ashley

Reisde met familie en kleine kinderen
Positief: Personeel en service
Very dusty on the outlets by the TV on side of it. It’s like a charging dock station dust laying on top of that and then above the shower bed in the bathroom there is black mold growing….. I also paid resort fees on Expedia and had to pay them again at the hotel smh !!!!!! Other then that it’s been great
4 nachten verbleven in mei 2024
Reactie van Emily op 11 mei 2024
Aloha, Ashley, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your review.It's disappointing to learn that the cleanliness of your room was not up to our typical standard. We know the importance of staying in a tidy and comfortable room, especially when traveling. We sincerely apologize for missing the mark.Thank you again for taking the time to leave your feedback. We will be sharing your comments with our team. Your review helps us improve our service and operations for all guests, so thank you.We hope to have the opportunity to welcome you back to our hotel in the future for a much-improved stay. Until then, safe travels.Mahalo!

10/10 – Uitstekend

Alexandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in mei 2024
Reactie van Emily op 13 mei 2024
Thank you for choosing to stay with us at Hilton Waikiki Beach, Alexandra! We're happy to hear you enjoyed your stay. Mahalo!

10/10 – Uitstekend

Gary, College Station

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome ocean view from the balcony
5 nachten verbleven in mei 2024
Reactie van Emily op 11 mei 2024
Aloha, Gary!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback. We're thrilled to hear that you had a 5-star stay and that our amazing ocean views contributed to a wonderful Waikiki experience.Thank you again!

10/10 – Uitstekend

Fernando

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Nice place
5 nachten verbleven in maart 2024
Reactie van Emily op 11 mei 2024
Aloha, Fernando!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We're happy to hear that you enjoyed your stay.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another wonderful stay.Mahalo!

10/10 – Uitstekend

Betty

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love it all
5 nachten verbleven in april 2024
Reactie van Emily op 9 mei 2024
Aloha, Betty!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're happy to hear that you enjoyed your stay.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another excellent stay.Mahalo!

6/10 – Redelijk

Shizuko

5 nachten verbleven in april 2024
Reactie van Emily op 9 mei 2024
Aloha, Shizuko!Thank you for choosing to stay at our hotel and for taking the time to share your review. We hope that you enjoyed your Waikiki experience.If there is any additional feedback you would like to share with our team, please do not hesitate to reach out. We value your feedback, as it helps us improve for all guests.Thank you again and have a wonderful day!

10/10 – Uitstekend

Tammie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice
3 nachten verbleven in april 2024
Reactie van Emily op 8 mei 2024
Thank you for choosing to stay with us at Hilton Waikiki Beach, Tammie! We're happy to hear you enjoyed your stay. Mahalo!

8/10 – Goed

Takayoshi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024
Reactie van Emily op 9 mei 2024
Aloha, Takayoshi!Thank you for choosing to stay at our hotel and for taking the time to share your review. We hope that you enjoyed your Waikiki experience.If there is any additional feedback you would like to share with our team, please do not hesitate to reach out. We value your feedback, as it helps us improve for all guests.Thank you again and have a wonderful day!

10/10 – Uitstekend

Devante

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Emily op 9 mei 2024
Aloha, Devante!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're happy to hear that you enjoyed your stay.Mahalo!

8/10 – Goed

Ai Ling

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the view
14 nachten verbleven in april 2024
Reactie van Emily op 9 mei 2024
Aloha!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that you especially appreciated our hotel's stunning views.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another excellent stay.Mahalo!

10/10 – Uitstekend

axel jesus

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hilton at Waikiki beach was a great experience. Very clean and elegant, quiet and full of friendly staff and customers. Valet a huge help with parking around the beach. Everything was at walkable distance. Literally down the street from the beach.
3 nachten verbleven in mei 2024
Reactie van Emily op 8 mei 2024
Aloha!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback! We're happy to hear that you had a wonderful experience and that our hotel's prime location in the heart of Waikiki contributed to a lovely trip. Thank you for sharing your kind words!If there is anything our team can do to make your next visit even more special, please do not hesitate to reach out! Your satisfaction is extremely important to us.We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon!Mahalo!

10/10 – Uitstekend

Huawei

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient restaurant, stores, are all close by. the beach is in walking distance.
3 nachten verbleven in april 2024
Reactie van Emily op 7 mei 2024
Aloha, Huawei!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that our convenient location in the heart of Waikiki made your trip even better. Thank you for sharing!We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon for another wonderful trip.Mahalo!

10/10 – Uitstekend

Sofronio

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service was excellent.
3 nachten verbleven in mei 2024
Reactie van Emily op 7 mei 2024
Aloha, Sofronio!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're thrilled to hear that you enjoyed your stay and that our friendly and attentive team contributed to an amazing experience. Mahalo for sharing!If we can do anything to make your next trip even more special, please do not hesitate to reach out to our team. Your satisfaction is extremely important to us and we appreciate your patronage. Mahalo!

8/10 – Goed

HIROSHI

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
全体的にはとてもよかったです。スタッフの方も親切ですし、日本語できる方も多かったです。立地もよかったです。仕方ない部分ではありますが、お部屋の電気が途中で二カ所切れました。
3 nachten verbleven in mei 2024
Reactie van Emily op 7 mei 2024
Aloha, Hiroshi!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback! We are thrilled to hear that you had a pleasant stay and that our friendly staff contributed to a lovely experience. We apologize for the issues you had with power outages in your room and we will certainly be sharing your feedback with our team. We know the importance of having access to electrical outlets, and we apologize for this inconvenience. Thank you for sharing.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another great experience.Mahalo!

8/10 – Goed

Hieu

Positief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Emily op 6 mei 2024
Mahalo for staying with us!

8/10 – Goed

Garrick

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel and staff was great. Magic show at the hotel was fantastic. The only thing we didnt care for was the $65 a day charge for parking.
5 nachten verbleven in april 2024
Reactie van Emily op 6 mei 2024
Aloha, Garrick!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback. We're happy to hear that you had an enjoyable stay and that you were able to experience our onsite Magical Mystery Show! Thank you for sharing your feedback.We apologize for the parking fees and understand that these type of expenses can put a burden on a wonderful trip. We appreciate your feedback and will use it to reevaluate our parking operations, including pricing.Thanks again for choosing to stay at our hotel. We hope to have the opportunity to welcome you back to Hilton Waikiki Beach in the near future for another great experience. Mahalo!

6/10 – Redelijk

Paul D

Positief: Netheid
The hotel is fine, but nothing to get excited over. While apparently it was last renovated in 2023, the only area that seems updated is the pool area, rooms are at least 5 to 10 years since renovation. Lobby is dated and very much needs some attention. I was on the 15th floor, ocean view, yes i could see the ocean but the tall building next to the church did cover up a great deal. While you kind of see this in the images of the rooms, to have the perfect clear view you are so hoping to get you need to be at least on floor 25 and above. Plus you are long city block from the water. Add in you are looking down on the Marriott Valet Parking lot, an ugly apartment builidng (one blocking the view) and the ugly roof top tenis courts of the other hotel in front of you. Plus their garbage area and daily pick up early in the morning of that garbage. Stay in housekeeping were super friendly and always saying hello but that was the only stand out for staff. Check guy would not stop going over the resort features, which after being 3 time zones out and late in the evening, I was not listening at all, for him to say there is more to know. Needs to read the customer and adjust his speal to the guest. Finally biggest beef, full room cleaning only every 4 days. I get staffing shortages, but when your paying over $300 a night, getting your room cleaned at least every other day would be nice. You have to request and then no promises. Do not think I would stay again at this one.
6 nachten verbleven in april 2024
Reactie van Emily op 6 mei 2024
Aloha, Paul, and thank you for choosing to stay at our resort on your recent trip. We're happy to hear that our housekeeping staff provided friendly service during your stay.We do, however, sincerely apologize for the inconveniences you experienced while staying at our hotel. From the obstructed ocean view to the inconsistent cleaning services, we're very sorry that your stay was less than ideal.We appreciate your feedback as it helps us provide better service for all guests. We're also happy to share that we are currently hiring more housekeeping staff to provide guests with the daily cleaning services they rightfully deserve. We appreciate your understanding.Thank you again for choosing to stay at our hotel. If there is any additional feedback you would like to share with our team, we encourage you to reach out to us directly via phone or email. Our hotel's contact information can be found on our website.Mahalo!

4/10 – Matig

Lisa

Positief: Voorzieningen
I was at the 16th floor. It was a bit noisy with the runny water in the pipe coming from the ceiling above me. Plus there are noises coming from the room next to me. I called the service desk asking for a different room. Unfortunately, there was no room available per front desk personnel, so I was stuck with it for 4 nights:(
4 nachten verbleven in april 2024
Reactie van Emily op 8 mei 2024
Aloha, Lisa!Thank you for choosing to stay with us on your recent trip to Waikiki. We appreciate you taking the time to share your feedback.It's disappointing to learn that you had a poor experience while staying at our hotel. We want to make this situation right, and we encourage you to reach out to us directly. You can find our contact information on our website.Thank you again for choosing to stay at our hotel. We appreciate your feedback and will be sharing it with our team in order to provide better service for future guests.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for a much-improved experience.Mahalo!

8/10 – Goed

Christy

Reisde met partner
Negatief: Voorzieningen
prefernt to say
7 nachten verbleven in april 2024
Reactie van Emily op 4 mei 2024
Aloha, Christy!Thank you for choosing to stay at our hotel! We appreciate your feedback and hope to welcome you back soon for another great stay.Mahalo!

10/10 – Uitstekend

Ana Karina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No free breakfast
3 nachten verbleven in april 2024
Reactie van Emily op 2 mei 2024
Aloha, Ana!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are happy to hear that you enjoyed your stay.We apologize for not offering free breakfast and understand this can be an inconvenience. We hope you were able to enjoy breakfast at our onsite restaurant, M.A.C. 24/7. We appreciate your feedback.Thank you again for choosing to stay with us. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another excellent experience.Mahalo!

10/10 – Uitstekend

Elizabeth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was very nice and clean and quiet. The staff was really friendly and very helpful. It is a very short walk to the beach and the Waikiki strip where you can pretty much find everything you might need from food, brewery's, shops, etc. I would definitely be back and of course I would totally recommend this hotel.
Reactie van Emily op 2 mei 2024
Aloha, Elizabeth!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your amazing review! We are thrilled to hear that you had a wonderful stay and that our friendly and helpful staff contributed to an excellent experience. Mahalo for sharing your kind words!We are thrilled to hear that you would recommend our hotel to others and that you plan on returning. If there is anything our team can do to make your next stay even more special, please let us know. We value your feedback and appreciate you choosing to stay with us!Mahalo!

10/10 – Uitstekend

Angelica Lizette

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved staying here. The staff was very nice and accommodating. The hotel is in a great location. Walked everywhere during my 5 day stay!!!
5 nachten verbleven in april 2024
Reactie van Emily op 1 mei 2024
Aloha, Angelica!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback!We're happy to hear that you enjoyed your stay and that our friendly staff contributed to a wonderful experience. Thank you for sharing!Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another great experience.Mahalo!

8/10 – Goed

Christoph

Reisde met familie en kleine kinderen
Positief: Personeel en service
The first night was terrible - our room was far from clean, and next to the elevator (avoid rooms ending in ..02). Thanks to the amazing staff we were able to switch rooms the next day - the new room was much cleaner and quieter, and we were finally able to enjoy our stay. Decor of the hotel seems quite dated, and the mattresses are quite worn out, but overall it is a good place to stay. Almost anything within walking distance.
4 nachten verbleven in april 2024
Reactie van Emily op 1 mei 2024
Aloha, Christoph!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback!We're happy to hear that you enjoyed your stay despite the inconveniences experienced on the first night. We sincerely apologize for this situation and thank you for your understanding. It's great to hear that our helpful and friendly staff could switch you to a more comfortable and quiet room. We appreciate you sharing these comments!Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for an even better stay.Mahalo!

10/10 – Uitstekend

Lauren

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great amenities, great staff, and tons of things to do all in walking distance.
1 nacht verbleven in april 2024
Reactie van Emily op 1 mei 2024
Aloha, Laura!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review!We are thrilled to hear that you enjoyed your stay and that our onsite amenities and convenient location in the heart of Waikiki contributed to a lovely experience.Thank you for sharing your kind words! We hope to have the opportunity to welcome you back to our hotel soon for another amazing experience.Mahalo!

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Emily op 1 mei 2024
Aloha, Jessica!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review!We are thrilled to hear that you enjoyed your stay. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another great experience.Mahalo!