this was the "worst" stay we have ever experienced. we called days in advance to ensure someone would meet us because we were arriving later in the evening. we arrived and our room was not as described. we were told we needed to address the issue with the manager the next day. we spoke with the manager, Rayne, and she informed us that our room was provided to another guest by mistake. she was unable to accommodate in manner to meet our needs, she offered two separate rooms but, this was unacceptable, as we were traveling with our grandchildren. the room we stayed for the night (521), was in need of total renovation. the curtains were stained, air conditioner loud, tears in the carpet, shower stall tile cracked/broken, rusty door hinges/towel racks, ceiling cracked and peeling, no outlet in bathroom, headboard not attached to bed frame, and bathroom flooring not properly installed. this facility is in need of major renovation as current conditions "are not" as depicted on their website. this was "NOT ALOHA" after a 6-hour flight, and we were totally disappointed and had to relocate to another hotel.