Thanks so much for staying! We appreciate that you called before coming, and we were able to give you more info. Expedia doesn’t give us email addresses. We are a small 9 apartment-hotel, so your feedback is very appreciated. We sincerely care about our guests happiness, and comfort.

Thank you for staying and your feedback! We can definitely get a new mattress. If you had called, we do have a mattress topper for people who like softer mattresses. We have new memory foam “firm” mattresses. We like firm, but it is so personal. I will reach out direct to learn more also. I wish we could have helped you during your stay.