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Beoordelingen van Candlewood Suites Houston Medical Center, an IHG Hotel

2.5 out of 5
Candlewood Suites Houston Medical Center, an IHG Hotel
10025 S Main Street, Houston, TX

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 250 van 699 beoordelingen" "
Gastenscore: 8 - Goed. 238 van 699 beoordelingen" "
Gastenscore: 6 - Redelijk. 112 van 699 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 699 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 46 van 699 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

7,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

gary

Our tv remote didn’t work and I was disappointed that CNBC was not available. I really did like the room but wasn’t able to find ice
1 nacht verbleven in april 2024

4/10 – Matig

Michael

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Confusion on the room type
1 nacht verbleven in maart 2024
Reactie van Francy Davis op 30 mrt 2024
Dear Michael,We apologize if you got confused of the room type. Please give us a call, I will give you a free upgrade on your next visit.

2/10 – Ontzettend slecht

CESAR

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is old, overpriced, cucarachas crawling on the walls.
1 nacht verbleven in maart 2024
Reactie van Francy Davis op 18 mrt 2024
Dear Cesar, Thank you for taking the time to tell us about your experience. I will talk to my team about this matter. Again, we apologize for the inconvenience you experienced during your recent stay. We hope to serve you better the next time you visit.

6/10 – Redelijk

James

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Francy Davis op 18 mrt 2024
Dear James,Thank you for your survey. Please give us a call. Thank you!

8/10 – Goed

Amy

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
My wife stayed there. Her deposit was not returned and I was charged for four days when they only stayed for 2
1 nacht verbleven in maart 2024
Reactie van Francy op 11 mrt 2024
Dear Amy,Please call and provide us the hotel confirmation so we can check in the system. Thank you!

8/10 – Goed

Debra

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was as close as you can get to medical offices. Hotel hard to get to.
2 nachten verbleven in januari 2024
Reactie van Francy op 31 jan 2024
Dear Ms. Debra,Thank you for taking the time to tell us about your experience. We apologized you had a hard time finding our hotel. The easy way to get here is turn to Whataburger.

6/10 – Redelijk

Frances

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good location but worn
It is in walking distance to NRG and close to good restaurants, but the hotel is not well maintained. Smelled very musty in room and air unit was very loud. Staff was very nice but only would recommend if you want the great location to NRG
1 nacht verbleven in januari 2024
Reactie van Francy op 9 jan 2024
Hi Frances,Thank you for taking the time to tell us about your experience. We apologize if we did not meet your expectations. Will talk to our team regarding this matter so we can provide you a better experience on your next visit.

2/10 – Ontzettend slecht

Marcellina

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, voorzieningen
The room smell like animal pee and staff told me to just spray something. I needed towel’s couldn’t get none bc they was none clean. My experience was horrrrrrible. Will not return to this location
2 nachten verbleven in oktober 2023
Reactie van Francy op 9 jan 2024
Hi Ms. Marcellina,Thank you for your taking the time to tell us about your experience. Will talk to our housekeeping team regarding this matter. We apologize if we did not meet your expectation. I hope you stay with us again. Please give us a call.Sincerely,Francy

8/10 – Goed

CHARLEs

Positief: Netheid, personeel en service en comfort kamer
Okay 4 the price
The room was playing. The hotel was clean. My shower had very lukewarm no hot water. There was a roach in my room.
2 nachten verbleven in december 2023
Reactie van Francy op 9 jan 2024
Hi Mr. Charles,We apologized about your experience. We hope to serve you better next time you visit to Houston. Please give us a call.Sincerely,Francy

10/10 – Uitstekend

quentin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great
1 nacht verbleven in december 2023
Reactie van Francy op 9 jan 2024
Hi Quentin,Thank you for your survey. I'm glad you had a good stay.Best Regards,Francy

2/10 – Ontzettend slecht

Lee

1 nacht verbleven in november 2023
Reactie van Francy op 9 jan 2024
Hi Lee,Thank you for your survey. Please give us a call. We apologize if we did not meet your expectations.Sincerely,Francy

6/10 – Redelijk

Alice

4 nachten verbleven in november 2023
Reactie van Francy op 12 nov 2023
Hi Ms. Alice,Thank you for your survey!

10/10 – Uitstekend

Terrance

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service
1 nacht verbleven in november 2023
Reactie van Francy op 6 nov 2023
Dear Terrance,Thank you for your survey!Best regard, FrancyDirector of Sales

8/10 – Goed

Carol

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
Toilets were to low. Provided a safety hazard for mobility challenged people. Staff went above and beyond to be helpful
2 nachten verbleven in oktober 2023
Reactie van Francy op 26 okt 2023
Dear Carol,Thank you for your feedback. I hope you will give us a chance by staying with us again.Sincerely,Francy DavisDirector of Sales

4/10 – Matig

Emmett

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Staff was nice and helpful. Room left a lot to be desired. The room had a kitchenette, the kitchen floor was sticky and there was food left in the refrigerator from a previous guest. The carpet in the rest of the room was gritty feeling, my son and I had to wipe the grit off our feet before putting on our socks.
1 nacht verbleven in september 2023
Reactie van Francy Davis op 26 okt 2023
Dear Emmett,Thank you for your feedback. I apologize if we did not meet your expectations. I will talk to my team regarding this. I hope you will give us a chance by staying with us again.

8/10 – Goed

Veronica

1 nacht verbleven in september 2023
Reactie van Francy op 26 okt 2023
Thank you!

8/10 – Goed

Damien

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The space is nice for the price
4 nachten verbleven in september 2023
Reactie van Francy op 26 okt 2023
Thank you!

10/10 – Uitstekend

michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to the freeway and to TRG convenient
2 nachten verbleven in september 2023
Reactie van Francy op 12 sep 2023
Ok

10/10 – Uitstekend

Nicole

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i loved it here!! thinking about getting month package when stay is up !!
2 nachten verbleven in september 2023
Reactie van Francy Davis op 8 sep 2023
Dear Nicole,Thank you for your feedback. I'm glad you had a good stay.Sincerely,

4/10 – Matig

brandon

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Run down. Hard to get in and out of. Glad my family wasn’t with me.
2 nachten verbleven in september 2023
Reactie van Francy Davis op 8 sep 2023
Dear Brandon,Thank you for taking the time to tell us about your experience. I apologize if we did not meet your expectation. We hope to serve you better next time you visit.Sincerely,

10/10 – Uitstekend

Stacey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ive stay at Candlewood Suites in a different location and it was wonderful.....the room was nice and clean air conditioner work perfect water was hot .....my stay at Candlewood is always GREAT
3 nachten verbleven in september 2023
Reactie van Francy Davis op 6 sep 2023
Dear Ms. Stacey,Thank you for taking the time to tell us about your experience. Your feedback is very important to us. I'm glad you had a good stay. Sincerely,

6/10 – Redelijk

Mary

Reisde met familie
Positief: Netheid, personeel en service
I just wasn't really satisfied
2 nachten verbleven in augustus 2023
Reactie van Francy op 4 sep 2023
Dear Ms. Mary,Thank you for your survey. We apologized if we did not meet your expectations. We hope to serve you better the next time you visit to Houston. Sincerely,

4/10 – Matig

Taryn

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Room was not that clean, had a very bad smell
1 nacht verbleven in augustus 2023
Reactie van Francy op 31 aug 2023
Dear Taryn,Thank you for your feedback. I apologize if we did not meet your expectations. I will advice my team when they clean the rooms they have to clean it properly. I hope you will give a chance by staying with us again.Sincerely,

10/10 – Uitstekend

Nancy

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was great, we arrived early and we’re allowed to check-in a couple hours early. The room and facilities were very clean!! I loved the water pressure in the shower…it was calming and refreshing after a 3hr drive to get there. I will definitely book here again when I return.
1 nacht verbleven in augustus 2023
Reactie van Francy op 31 aug 2023
Dear Ms. Nancy,Thank you for taking the time to tell us about your experience. I'm glad you had a good stay and are welling to return. Thank you,

8/10 – Goed

Saltus Training

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Francy op 31 aug 2023
Dear Saltus,Thank you for your survey!Sincerely,

6/10 – Redelijk

Nathaniel

2 nachten verbleven in augustus 2023
Reactie van Francy op 31 aug 2023
Dear Mr. Nathaniel,Thank you for your survey. We apologized if we did not meet your expectation. We hope to serve you better the next time you visit.Sincerely,

10/10 – Uitstekend

Marion

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great
1 nacht verbleven in juli 2023
Reactie van Candlewood Staff op 27 aug 2023
Dear Marion,Thank you for your survey. I'm glad you had a good stay.

4/10 – Matig

Daniel

Positief: Personeel en service
1 nacht verbleven in juli 2023
Reactie van Francy op 31 aug 2023
Dear Daniel,Thank you for your survey. We apologized if we did not meet your expectation.We hope to serve you better the next time you visit.Sincerely,

10/10 – Uitstekend

Stacy

2 nachten verbleven in juni 2023
Reactie van Francy Davis op 27 aug 2023
Dear Ms. Stacy,Thank you for your survey. I'm glad you had a good stay. Sincerely,

6/10 – Redelijk

Destiny

Reisde met familie
Overnight Stay
It was warm on the elevator and hot on our floor hallway but temperature was good in the room. Had problems with the toilet not flushing but maintenance came & fixed it in a timely manner. For an overnight stay it was good I’ll probably book again.
1 nacht verbleven in juni 2023

6/10 – Redelijk

Olusola

Zakenreiziger
Positief: Personeel en service
5 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Ed

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There were infestation of roaches on the bed. A Front desk gentleman who wrote his down as being "Alexis" without a work badge on told me to leave the property and he refused to refund or give me another room. And he told me to contact Expedia to cancel the reservation and Expedia would provide the refund. Please refund my money if I am being told to leave.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Tarik

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank you Expedia for accomondating me
1 nacht verbleven in juni 2023

4/10 – Matig

Carmen A

Zakenreiziger
The air conditioner don’t work in bedroom also the phone and.charge 50 dollars to the room without notice when booking the room
2 nachten verbleven in juni 2023

10/10 – Uitstekend

WILLIE

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place to stay but there was no drive way to the motel. Had to drive through 2 parking lots to get to the front door.
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Tim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fine
1 nacht verbleven in mei 2023
Reactie van Francy op 22 mei 2023
Thank you Mr. Tim for giving us 10.

8/10 – Goed

John

Positief: Netheid
1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

Joseph

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
worst stay ever.
Would not recommend this hotel. At 1am every night the fire alarm went off the hotel smelled of cigarettes and marijuana. The rooms are not very clean and have a moldy odor. When we complain to the hotel front desk. we were told we are sorry and they was told there was nothing they could do and the fire alarm going off was out of their control because someone was smoking in the room mind you this is a smoke-free hotel.
2 nachten verbleven in april 2023

6/10 – Redelijk

Angelica

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2023

4/10 – Matig

Vicki

Negatief: Personeel en service
1 nacht verbleven in april 2023

2/10 – Ontzettend slecht

Ryan

Reisde met familie
Negatief: Voorzieningen
This place is a 1 star at best. Location is right be freeway so you get that noise. Then, it’s in a rather decrepit part of town. So, you don’t want to be alone at night going to your car. The pool was shut down by the city. Our room had ceiling paint falling on the pullout couch during the night for a horribly done patch job over a major leak they repaired. Hallways and paint needing refresh 20 years ago
1 nacht verbleven in april 2023

8/10 – Goed

Elizabeth

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was very clean and nice. We were going to NRG stadium and walked back after the event and it was just a little too far to be convenient. There is a lot of fast food connected to the parking lot. The ice machines were taken out but I asked for some ice as we were walking out and the lady at the front desk was nice enough to get some from the back for me. The main downside was that some type of fire alarm went off every night we were there at like 1:30 in the morning.

2/10 – Ontzettend slecht

Brion

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023

8/10 – Goed

Estuardo

Reisde met een groep
Positief: Netheid, comfort kamer
Great place to stay but needs some maintenance
Great hotel, comfortable suites, very convenient and well located. My first room was shaking the morning of my second day and the reason is that a huge washer was directly above or under and made the whole place shake. Coming from a country of earthquakes, it was not fun! They quickly found me another room in the same floor. Also great station for free coffee and goodies available to purchase for very reasonable prices. They should improve the A/C system that is still the window type, noisy but efficient. Pool was not open all the time of my stay (one week) neither one of the elevators. They could probably use more maintenance. A single elevator doing all the lifting work is not safe nor convenient. Very kind housekeeping and great helpers. Marta agreed to make my room in the middle of my long stay, even that by default they only offer to do it once a week. Will return for sure, but not a third time if they do not improve the maintenance.
Broken elevator. Bad sign!
What happened here?!
2 nachten verbleven in maart 2023

6/10 – Redelijk

Victoria

1 nacht verbleven in maart 2023

6/10 – Redelijk

Scott

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Erma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
l loved the fact the facility iooked very clean, smelled fresh, and modern decor. Rooms were clean and equipped with all the necessary and thoughtful amenities/ essentials.
1 nacht verbleven in maart 2023
Reactie van Francy op 9 apr 2023
Dear Erma,Thank you for choosing Candlewood Suite Medical Center. We hope you stay with us again.Sincerely,FrancyDirector of Sales

6/10 – Redelijk

Sheryl

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2023

10/10 – Uitstekend

Waynn

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Driving into the property was a bit of a challenge as you had to go through other parking lots to get to it and the turn into it from Main Street could only be accomplished from one direction, without a long turnaround area when traveling the opposite direction. The pool was out of service due to maintenance issues. However, the people at the front desk and housekeeping was awesome. The rooms were clean and beds comfortable.
2 nachten verbleven in maart 2023
Reactie van Francy op 9 apr 2023
Dear Waynn,Thank you for taking the time to tell us about your experience. Your feedback is very important to us. We hope to serve you again in the future.Sincerly,FrancyDirector of Sales

10/10 – Uitstekend

Melissa

2 nachten verbleven in maart 2023