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Beoordelingen van Candlewood Suites Houston North I45, an IHG Hotel

2.5 out of 5
Candlewood Suites Houston North I45, an IHG Hotel
16027 North Freeway, Houston, TX

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 92 van 153 beoordelingen" "
Gastenscore: 8 - Goed. 29 van 153 beoordelingen" "
Gastenscore: 6 - Redelijk. 10 van 153 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 153 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 153 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

9,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Yolanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
not a lot of places to eat close by. Also close to a high crime area in the city.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Dan

i booked the room and no address came up so i went to a different hotel. so i ended up eating that room. will never book with expidea again
1 nacht verbleven in mei 2024

8/10 – Goed

Clarice

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
I stay here a lot but and normally it’s a breeze except for a couple of times but this particular time the elevator was down the morning I got up to check out and I honestly didn’t appreciate having to walk down the stairs with my bags to check out
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Quincy

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was just to much if you have kids
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Edrique D

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a good stay
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Angelica

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No safety area broken windows and 3 cars same night
4 nachten verbleven in april 2024
Reactie van Hotel management op 8 mei 2024
Dear Angelica,Thank you for your feedback. Did you report it to the front desk about this? We didnt recall that we had this issue lately. We have security guard on duty on daily basis. Hope you give us a chance to serve you better in the future.

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay if your in town for a while
4 nachten verbleven in mei 2024
Reactie van Hotel management op 8 mei 2024
Dear Kelly.Thank you for your 5 of 5 star. We are so pleased that you enjoyed your stay with us. Hope to see you again while in Houston.

10/10 – Uitstekend

Emelda

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Barbara

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Buena estancia
1 nacht verbleven in april 2024
Reactie van Candlewood Team op 2 mei 2024
Dear Barbara,Thank you for your feedback. So glad that you've enjoyed your stay with us.

6/10 – Redelijk

Ashley

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
It was a good place to stay
3 nachten verbleven in april 2024
Reactie van Candlewood Team op 2 mei 2024
Dear Ashley,Thank you for your feedback. Hope you will give us a chance to serve you better in the future!

10/10 – Uitstekend

Cleotis

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would love to stay again
2 nachten verbleven in april 2024
Reactie van Candlewood Team op 2 mei 2024
Dear Cleotis,Thank you and hope to see you again soon!

10/10 – Uitstekend

Casey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will always use Candlewoodftom now on.
8 nachten verbleven in april 2024
Reactie van Candlewood Team op 2 mei 2024
Dear Casey,Thank you and please let us know if you need anything else in the future.

10/10 – Uitstekend

Salma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only bad thing is that my room did not had dish soap only but overall it was the best stay
1 nacht verbleven in april 2024
Reactie van Candlewood Team op 2 mei 2024
Dear Salma,Thank you for your feedback. We are apologized for the inconvenience caused to you. Please give us a chance to serve you better in the future.

10/10 – Uitstekend

Sheena

1 nacht verbleven in april 2024
Reactie van Candlewood Team op 2 mei 2024
Dear Sheena,Thank you and hope to see you again soon!

6/10 – Redelijk

Anthony

Need to housekeeping the rooms daily instead of every 7 days
3 nachten verbleven in maart 2024
Reactie van Candlewood Management op 15 apr 2024
Dear Anthony,Our hotel is an extended stay hotel, and we do the housekeeping service for every 7 days. However, if you really need it, we can do light cleaning.

6/10 – Redelijk

Emily Lezette

Positief: Personeel en service
It was an okay and comfortable stay
3 nachten verbleven in maart 2024
Reactie van Candlewood Management op 1 apr 2024
Dear Emily,Thank you for your feedback. We are hoping you will give us another chance so we can serve you better.

10/10 – Uitstekend

Kendra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was great love the clean environment
2 nachten verbleven in maart 2024
Reactie van Candlewood Management op 1 apr 2024
Dear Kendra, Thank you for your awesome feedback. We are so pleased that you've enjoyed your stay with us. See you soon!

10/10 – Uitstekend

Clarice

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
It was a nice stay but there was stains on the carpet entering the elevator and there wasn’t toilet tissue in hotel lobby restroom.
2 nachten verbleven in maart 2024
Reactie van Candlewood Management op 1 apr 2024
Dear Clarice,Thank you for your positive review. We will use your review to train our employees do better in the future. Hope to see you again in the future!

10/10 – Uitstekend

Carlis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and nice place to stay
1 nacht verbleven in maart 2024
Reactie van Candlewood Management op 27 mrt 2024
Dear Carlis,We thank you so much for sharing your experience and we are so pleased that you enjoyed your time here. Please come back and see us anytime!

10/10 – Uitstekend

Greg

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was quite
2 nachten verbleven in maart 2024
Reactie van Candlewood Management op 1 apr 2024
Dear Greg,Thank you for your review. We are so glad that you enjoyed your stay with us. Hope to see you again soon

6/10 – Redelijk

Junior

3 nachten verbleven in februari 2024
Reactie van Candlewood Management op 11 mrt 2024
Dear Valued Guest,We thank you so much for sharing your experience and we are so pleased that you enjoyed your time here. Please come back and see us anytime!

10/10 – Uitstekend

Linda

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I would definitely stay here again
The hotel is very clean with updated amenities. Our hotel room was very lovely, with comfortable beds, a choice of firm or soft pillows, as well as a kitchenette. The hotel staff were very friendly and professional.
1 nacht verbleven in februari 2024
Reactie van Candlewood Management op 28 feb 2024
Dear Valued Guest,Thank you for your positive feedback. We are so glad that you had enjoyed your stay with us. Hope to see you again while in Houston.

10/10 – Uitstekend

Diana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would stay again.
1 nacht verbleven in februari 2024
Reactie van Candlewood Management op 8 feb 2024
Hi Diana,Thank you for giving us a perfect score. We are so pleased that you enjoyed your stay with us. We welcome you always as our valued guest.

10/10 – Uitstekend

eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Candlewood Management op 8 feb 2024
Dear Eric, Thank you for 5 of 5 star. We are so glad that you've enjoyed your stay with us. We appreciate you and welcome you always our valued guest.

10/10 – Uitstekend

Martin

Zakenreiziger
1 nacht verbleven in januari 2024
Reactie van Candlewood Management op 8 feb 2024
Dear Martin,Thank you for your positive feedback. We are so pleased that you've enjoyed your stay with us. Hope to see you again while in Houston

6/10 – Redelijk

Courtney

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Although the staff was very nice and attentive, it was not cool that they allowed people from to come from the other 2 hotels and hang out all day and night. The pool is a designated bring your own weed bar after 5 and I'm guessing if you can't afford the room then the lobby couches are there for you. I do understand that we have to choose our battles with people, but it gives the hotel a bad look, its already tough being between 2 sketchy motels.
2 nachten verbleven in november 2023
Reactie van Hotel management op 2 mei 2024
Dear Courtney,Thank you so much for your feedback. We will make sure that our security guard is paying attention with this and yes we are not allowing guests that are not staying with us using our amenities. Hope you will give us a chance to serve you better in the future.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Stay
Stayed here for the week while my wife was attending her mortuary college embalming labs. The room was clean and for the most part it was pretty quiet. The only odd thing was a strange smell in the hallway that was pretty strong, but once we notified the front desk it got better but it didn’t go away. The staff was very friendly and check in/out was easy. Other than the odd smell the stay here was very nice. It’s also located near a lot of places to eat and shop at which made it convenient.
6 nachten verbleven in november 2023
Reactie van Candlewood Team op 2 mei 2024
Dear Valued guest,Thank you for your feedback. We appreciate your business and hope to see you again soon!

10/10 – Uitstekend

Ricardo

1 nacht verbleven in november 2023
Reactie van Candlewood Team op 2 mei 2024
Dear Ricardo,Thank you for your perfect score. We appreciate your business!

2/10 – Ontzettend slecht

Pierre

1 nacht verbleven in november 2023
Reactie van Candlewood Team op 2 mei 2024
Dear Pierre, Thank you for your review. We apologized if you are not satisfied during your stay with us. We are hoping that we can serve you better in the future.

8/10 – Goed

Leena

1 nacht verbleven in november 2023
Reactie van Candlewood Team op 2 mei 2024
Dear Leena,Thank you for your review. We appreciate your business and hope to see you again soon!

8/10 – Goed

juliet o

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Candlewood Team op 2 mei 2024
Dear Juliet,Thank you for your feedback. We appreciate your business. Hope to see you again soon!

2/10 – Ontzettend slecht

Cindy

When we arrived there were cops at the front door. I asked the desk clerk(very nice lady!) what was going on. She said this hotel housed kids for Texas CPS and the cops made rounds at intervals to keep them in line. As I’m talking to her, my husband calls me from outside and says don’t check in, we are leaving. He saw about a 14 year old boy going car to car in the parking lot checking them all out. The kid kept a threatening look at my husband the whole time. I’m glad we left. We went to motel 6 and it was a really nice place, very unusual shape and not typical for them with a gazebo. I think Candlewood is a dangerous place.
1 nacht verbleven in oktober 2023
Reactie van Candlewood Management op 9 okt 2023
Dear Cindy,We apologized with your experience with us even though you did not stayed with us. Our hotel is not like you mentioned above. The police came at that time just to check with the CPS Texas employees. It did not involve any criminals' activities. We have a security guard every night. Guest's safety & satisfaction are our # 1 priority. Hope you can give us a chance to serve you better in the future!

10/10 – Uitstekend

Tammy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Candlewood Management op 9 okt 2023
Dear Tammy,Thank you for your positive review. We appreciate you and welcome you always as our value Guest.

10/10 – Uitstekend

Gilbert

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
N/A
1 nacht verbleven in september 2023
Reactie van Candlewood Management op 9 okt 2023
Dear Gilbert,Thank you for your positive feedback! We are so pleased that you've enjoyed your stay with us. We appreciate you and welcome you always as our Value Guest!

10/10 – Uitstekend

Pamela

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Candlewood Team op 2 mei 2024
Dear Pamela,Thank you for your perfect score. We appreciate you and welcome you as our valued Guest.

4/10 – Matig

Trever

1 nacht verbleven in juni 2023
Reactie van Candlewood Team op 2 mei 2024
Dear Trever,Thank you for your review. Hope you will give us a chance to serve you better in the future!

10/10 – Uitstekend

Priscilla

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was super clean. Loved the mini kitchen. And the shampoo they offered in the shower. Definitely would recommend.
2 nachten verbleven in juni 2023
Reactie van Candlewood Team op 2 mei 2024
Dear Pricilla,Thank you for your awesome review. We are so glad that you enjoyed your stay with us. Hope to see you again soon!

8/10 – Goed

Farah

2 nachten verbleven in juni 2023
Reactie van Candlewood Team op 2 mei 2024
Dear Farah,Thank you for your review. We appreciate your business.

4/10 – Matig

Cree

Reisde met familie
Negatief: Netheid, personeel en service
The room me and my husband stayed in only came with a spoon. No other silverware. I requested extra silverware or plastics as we had nothing to eat with and I was told housekeeping would bring it they never came. I was given one room key and one parking pass I sent my husband to request a key from the front desk and they treated him poorly. I have been staying in this hotel the past few months due to insurance fixing my home. This most recent stay I wouldn’t recommend.
7 nachten verbleven in juni 2023
Reactie van Candlewood Team op 2 mei 2024
Dear Valued Guest,Thank you for your feedback. We apologized for the inconvenience you've experienced with our team member. We will use this comment to educate our team member to do better in the future.

10/10 – Uitstekend

eric

Positief: Netheid, personeel en service
1 nacht verbleven in juni 2023
Reactie van Candlewood Team op 2 mei 2024
Dear Eric,Thank you for your perfect score.

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in mei 2023
Reactie van Candlewood Team op 2 mei 2024
Dear Susan,Thank you for your perfect score. Hope to see you again!

10/10 – Uitstekend

Amidou

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2023
Reactie van Candlewood Team op 2 mei 2024
Dear Amiduo,Thank you.

10/10 – Uitstekend

Karina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We fell in love with the place! Love the fact that we can make small meals for our family.
2 nachten verbleven in april 2023
Reactie van Candlewood Suites Management op 13 apr 2023
Dear Karina,Thank you for your positive feedback! We are so pleased that you've enjoyed your stay with us.

2/10 – Ontzettend slecht

Kelly, San Antonio

Zakenreiziger
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Desk staff both the check in and especially Nanitsha needs to understand their job is not to explain how hard their job is but to DO IT. Don’t complain to customers about your job. We have our own jobs to complain about.
1 nacht verbleven in maart 2023
Reactie van Hotel management op 2 mei 2024
Dear Kelly,We don't have Nanitsha in our front desk. I am not sure if you review the right hotel.

10/10 – Uitstekend

LaDarien

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hospitality. 👍
1 nacht verbleven in maart 2023
Reactie van Candlewood Suites Management op 13 apr 2023
Dear LaDarien,Thank you for your awesome feedback! Hope to see you again while in Houston!

8/10 – Goed

Bryan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
The living room tv didnt work and we had asked about a crib or playpen hours before we arrived and they said theyd have one put in the room for us and there was not one in there.
1 nacht verbleven in maart 2023
Reactie van Candlewood Suites Management op 13 apr 2023
Dear Bryan,Thank you for your feedback. We apologized for the inconvenience that you've experienced while staying with us. We hope that you will give us another chance for us to serve you better in the future.

10/10 – Uitstekend

Dominique E

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved it here so relaxing and clean.
7 nachten verbleven in maart 2023
Reactie van Candlewood Suites Management op 13 apr 2023
Dear Domigue,Thank you for your positive feedback. We are so glad that you've enjoyed your stay with us. Hope to see you again !

2/10 – Ontzettend slecht

Khalil

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I did not have hot water during my entire stay at this hotel. They then very rudely told me “well we’ll just come check it ourselves”. They came to my room on 3 separate occasions and there was no hot water. They never once fixed it. However, they assured me it wasn’t an issue because the guest next to me had hot water. I was on a business trip for the military and I’d never stay here again or allow my Soldiers to stay here.
2 nachten verbleven in februari 2023
Reactie van Candlewood Suites Management op 20 feb 2023
Dear Valued Guest,Thank you for taking the time to provide feedback about your experience at Candlewood Suites HOUSTON NORTH I45. We truly apologized for the inconveniences you faced during your stay. We appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was very clean. Yuni was very friendly and helpful when we checked in and out.
2 nachten verbleven in januari 2023
Reactie van Candlewood Suites Management op 30 jan 2023
Dear Michelle,Thank you for your awesome feedback. We are so pleased that you've enjoyed your stay with us.Hope to see you again while in Houston!

8/10 – Goed

Alicia, Cedar Park

1 nacht verbleven in januari 2023
Reactie van Candlewood Team op 2 mei 2024
Dear Alicia,Thank you for your review. Hope to see you again soon!