Luxe beddengoed, een bureau, een strijkplank/strijkijzer, extra bedden

Beoordelingen van Econo Lodge Inn & Suites Houston Willowbrook

2 out of 5
Econo Lodge Inn & Suites Houston Willowbrook
19029 Tomball Parkway, Houston, TX

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 150 van 219 beoordelingen" "
Gastenscore: 8 - Goed. 39 van 219 beoordelingen" "
Gastenscore: 6 - Redelijk. 18 van 219 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 219 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 219 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Danin

Reisde met familie
Negatief: Personeel en service
My truck was damaged totally srached up with a knife and management could see any thing on the camera and the truck should be on there cameras
2 nachten verbleven in april 2024
Reactie van General Manager op 24 apr 2024
we're sorry to hear that you've had a problem with your car at our hotel. we look at the camara and dint see anything. We would be happy to review the specific incident in more detail with you so that we can better understand what happened.

10/10 – Uitstekend

Kenord

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van General Manager op 21 mrt 2024
Dear Kenord Thank you so much for giving us 5 stars. You made our day!

6/10 – Redelijk

Julio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van General Manager op 21 mrt 2024
Dear Julio Thank you for the review! Your feedback is much appreciated and helps our team improve.

8/10 – Goed

Brandon, Spring

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was very quite and clean
2 nachten verbleven in februari 2024
Reactie van General Manager op 21 mrt 2024
Dear Brandon Thank you very much for sharing your review. We love hearing from our customers.

10/10 – Uitstekend

Shenita

Zakenreiziger
1 nacht verbleven in februari 2024
Reactie van General Manager op 21 mrt 2024
Thank you for sharing your positive feedback. We look forward to your next visit at Econo Lodge Inn and Suites Houston Willowbrook

10/10 – Uitstekend

Sherry

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van General Manager op 15 feb 2024
Dear SherryThank you for the 5-star review! We value your feedback and can’t wait to serve you again

10/10 – Uitstekend

Misti

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place
I am all about reading reviews and let me say I’m glad people have reviewed this place. Beds were comfy, and the room while minimal was extremely clean and smelled good. Water was nice and hot and good pressure. Front desk was friendly. Roku tv with live tv was great. Not overly noisy considering it is right off 249. I had nothing bad to say about this place. Will definitely make this my go to when in this area! Thank you for a great stay Econolodge!!!!
2 nachten verbleven in januari 2024
Reactie van General Manager op 15 feb 2024
Just wanted to let you know how much your review means to us here at Econo Lodge Inn & Suites Houston Willowbrook We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!From everyone at ECONOLODGE

2/10 – Ontzettend slecht

Giselle

1 nacht verbleven in januari 2024
Reactie van General Manager op 15 feb 2024
We’re sorry that we didn’t meet your expectations. Please know that we take all feedback seriously and will make every effort to improve our services.

10/10 – Uitstekend

Anabel, Schertz

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van General Manager op 17 jan 2024
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!"

10/10 – Uitstekend

Tierrellon

1 nacht verbleven in januari 2024
Reactie van General Manager op 15 feb 2024
Dear TierrellonWe’re so grateful that you took the time to leave us a 5-star review. Thank you!

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van General Manager op 27 dec 2023
Thanks for your 5-star review! We sincerely appreciate your feedback.

10/10 – Uitstekend

Shawntell

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
It was great and relaxing
2 nachten verbleven in december 2023
Reactie van General Manager op 19 dec 2023
Dear ShawntellOur team is so grateful for your positive feedback. Looking forward to having you again at Econo Lodge Inn and Suites Houston Willowbrook

8/10 – Goed

Emil

Positief: Netheid, staat van de accommodatie en faciliteiten
Pretty good area, easy access to 249 and close to entertainment and dining options.
Reactie van General Manager op 15 feb 2024
Dear Emilthank you for the four stars! While we're happy you had a good experience, we're looking forward to making your next visit perfect. Your feedback is invaluable, and we're excited to show you the improvements it brings.

10/10 – Uitstekend

Nicquema

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would definitely book again
I lost my home in a fire and I’ve been struggling with finding a comfortable place to stay for me and my family . This place is SO clean , the beds are comfortable, and the front desk person was very nice and check in was very quick. This morning I ordered another night and the woman at the front desk was such a sweetheart . You never know what someone is going through and this place was a breath of fresh air .
1 nacht verbleven in december 2023
Reactie van General Manager op 11 dec 2023
“Thank you so much for taking the time to post a review, NicquemaWe are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

6/10 – Redelijk

Cory

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
I always read reviews....I got fooled.
Rooms are clean. Beds are comfortable enough. Bedding leaves something to be desired. Sheets are obviously the cheapest they could buy and one small, very thin "blanket." Bath towels are sized for Hobbits. If you're there on a Friday or Saturday and are bothered by outside noise, take ear plugs. It sits on a busy corner, and people seem to love hearing their loud car/motorcycle pipes echoing as they go under the overpass at that corner. The young lady who checked us in was quite friendly. The rest of the staff.....not so much. The breakfast selection was poor. The cereal was so old that it was all stuck together in the dispenser. My wife was unable to get enough waffle batter to even make a full waffle. They also had a few packaged off brand pastries and juice. At the price paid, I don't expect a 5 star breakfast buffet, but would it kill you to put out some fruit or maybe a boiled egg? Oh! By the way, you must eat in the designated area. No grab and go or taking it back to your room lest you be chased down and verbally berated by staff. To summarize, you get what you pay for. I thought I found a deal based on previous reviews. I will not stay there again.
3 nachten verbleven in november 2023
Reactie van General Manager op 11 dec 2023
Dear SartorThank you for offering up this feedback, and I’m happy to hear you found our beds particularly comfortable. I’m disappointed however to hear that you felt that our service wasn’t up to the standards and the you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. please accept my sincerest apologies on behalf of everyone on the team We have taken your feedback on board, and we will strive to make improvements accordingly.

4/10 – Matig

John

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Disrepair mostly, the bathroom sink water barely flowed the toilet seat was loose there was a large gap beneath the door, there was however a very large screen television and the channel selection was quite impressive.
2 nachten verbleven in november 2023
Reactie van General Manager op 19 dec 2023
Dear JohnGlad you like are tv's and channel selections. We’re sorry to hear that you had a bad experience. We appreciate your feedback and will work hard to improve our service.

10/10 – Uitstekend

KeAndre

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's very clean.. i got the best sleep
7 nachten verbleven in november 2023
Reactie van General Manager op 2 dec 2023
Dear Keandre It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.

6/10 – Redelijk

Judy

2 nachten verbleven in november 2023
Reactie van General Manager op 17 nov 2023
Dear judy thank you for the rating. We’ll do an even better job next time around and earn those five stars.”

10/10 – Uitstekend

Eiber Alexis

2 nachten verbleven in oktober 2023
Reactie van General Manager op 19 dec 2023
Dear AlexisThank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

10/10 – Uitstekend

A

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have absolutely no complaints 👌
1 nacht verbleven in oktober 2023
Reactie van General Manager op 17 nov 2023
Dear SuchitIt’s always great to hear from satisfied customers like yourself. Thank you for your positive review. We pride ourselves on providing excellent customer service, and we’re glad we could do that for you. We hope to see you again soon!

10/10 – Uitstekend

A

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Don't like the fact that I can't have my dog with me
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Liliana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van General Manager op 17 okt 2023
Thank you for Sharing your feedback, We hope to see you soon again.

10/10 – Uitstekend

A

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's quite and the staff is great
Reactie van General Manager op 17 okt 2023
Thank you for Sharing your feedback, We hope to see you soon again.

10/10 – Uitstekend

Beverly

1 nacht verbleven in oktober 2023
Reactie van General Manager op 17 okt 2023
Thank you for Sharing your feedback, We hope to see you soon again.

10/10 – Uitstekend

Sandor

2 nachten verbleven in september 2023
Reactie van General Manager op 17 okt 2023
Thank you for Sharing your feedback, We hope to see you soon again.

10/10 – Uitstekend

James

Clean
2 nachten verbleven in september 2023
Reactie van General Manager op 17 okt 2023
Thank you for Sharing your feedback, We hope to see you soon again.

8/10 – Goed

Donna

2 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Juanita

Negatief: Personeel en service
Not Service Dog Friendly
Clerck was rude and denied me and my service dog to stay without Service Dog Certification. Which I coukd not find until I was walking out the door highly irritated. By ADA rules. No one is allowed to ask for certification. You may only ask 2 questions. 1. Is this a service dog 2. What is the service dogs task. I take it they do not allow any dogs and will break any rule or law to keep you from staying there.
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Paul

1 nacht verbleven in juni 2023

8/10 – Goed

Shelly

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
Pet Friendly????
I called the 1-800 # to make sure pets were allowed I was told yes, no mention of any deposit Walking my dog in the evening was chased down by the employee saying we had to pay a $35 deposit, then asked if we had cash. Seemed a little shady to be asking for cash!
1 nacht verbleven in mei 2023
Reactie van General Manager op 16 mei 2023
Dear Guest,Thank you for Sharing you feedback regarding your stay. We Apologize for any inconvenience that occurred during your stay, But we actually are not pet friendly, it is written on our website as well, I am not sure which person from customer service department said we do but We do not, this Econolodge is 100% non Pet friendly and non smoking. The reason for a Cash Deposit it is because it is easy for us to refund it back to our guest because its cash, if we take deposit on a credit card or debit then refund may take 7-10 Business Days to receive. Thank you we hope to see you soon again.

10/10 – Uitstekend

PATRICIA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was friendly and helpful.
1 nacht verbleven in april 2023
Reactie van General Manager op 25 apr 2023
Thank you for sharing your feedback. We hope to see you soon again.

8/10 – Goed

Christina, Magnolia

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in was easy and the young man at the front desk was kind and funny. The room smelled of bleach. The remote was missing the battery cover. The room was clean, but was located beside the ice machine so we heard people there several times. The air conditioner was quiet, but the sirens we heard were annoying.
1 nacht verbleven in maart 2023
Reactie van General Manager op 28 mrt 2023
Thank you for sharing your feedback regarding your stay. we are pleased to hear you found our econolodge Accommodating other then minor things we need to improve on. Thank you and we hope to see you soon again.

2/10 – Ontzettend slecht

Miguel

Zakenreiziger
Negatief: Personeel en service
Unacceptable and should never happen!
Will Not recommend this Hotel to anyone! I arrived @7pm for a 2 night stay to attend a funeral. I picked up my rental car and just as i was driving away to head to hotel I receive a phone call from the front desk explaining to me that they overbooked there hotel and were canceling my reservation! 😡😡😡 can you imagine arriving to your destination grieving the loss of your brother exhausted from a last min long flight and you get a phone call that you have no place to stay. I had to scramble to find another location ASAP which wasn’t easy at all! Never will recommend your hotel or stay at any of your locations anywhere!!!!!!!!
2 nachten verbleven in maart 2023
Reactie van General Manager op 28 mrt 2023
Dear Guest We apologize for the inconvenience that have occurred we are really disappointed in our action. we will definitely take appropriate to action to make sure this does not happen again. We hope that you give us an another opportunity to serve you better.

8/10 – Goed

Rhema

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property was very clean but the remote was pretty messed up and the light behind the mirror went out. Otherwise we were very happy with our stay.
Reactie van General Manager op 15 mrt 2023
Thank you for sharing your feedback, We will definitely make sure to get the Mirror Light and Remote Checked out. Thank you and we Hope to see you soon again.

6/10 – Redelijk

juan javier

1 nacht verbleven in februari 2023

2/10 – Ontzettend slecht

donovan

1 nacht verbleven in februari 2023

8/10 – Goed

Efrén Alfredo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van General Manager op 11 feb 2023
Thank you for sharing your feedback. We hope to see you soon again.

10/10 – Uitstekend

Christopher, Hempstead

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel room was clean. The property was clean and looks brand new. Definitely quiet and i had no issues at all.
Reactie van General Manager op 11 feb 2023
Thank you for Sharing your Feedback. We hope to see you soon again.

10/10 – Uitstekend

Charlotte

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room Fairy quiet Problem with computer system, stating that I was a 2hr reservation!? (That's gross) I was 2 day reservations. How I found this out was a man came into my room to see if I was checked out already 😱 He was apologetic.
2 nachten verbleven in november 2022
Reactie van General Manager op 16 nov 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

Johnnie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
N
1 nacht verbleven in september 2022
Reactie van Manager op 13 okt 2022
Thank you!

10/10 – Uitstekend

David

1 nacht verbleven in augustus 2022

10/10 – Uitstekend

DJuan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A++
I was pleasantly surprised. The site is extremely clean. The staff was helpful, friendly, and professional. Quiet and cozy. A great place for a getaway. Family friendly. The reviews don’t lie. I highly recommend this location.
1 nacht verbleven in juli 2022
Reactie van General Manager op 30 jul 2022
Dear DJuan Thank you for choosing to stay with us at Econolodge Inn and Suites Willowbrook, and for sharing your experience on Google. Please be assured that I will be delighted to share your positive remarks with the relevant team members and look forward to the next opportunity we will have to welcome you back once again.

2/10 – Ontzettend slecht

Gale

Positief: Comfort kamer
Negatief: Personeel en service
Do not stay here
The room was not completely clean when we checked in. The trash had not been taken out and the sink had not been wiped. We took out the trash and wiped up the sink. I reported this to the office and asked for hand towels. They apologized and the room was cleaned daily the rest of our stay. When I received my credit card statement there was an extra $200 charge. I called and was told we had taken the microwave. There was no microwave in the room when we checked in. I did not report this as I did not notice there was no microwave right away and we did not need to use a microwave during our stay. So far the hotel has not reimbursed us for the errant charge.
4 nachten verbleven in juni 2022

10/10 – Uitstekend

Brenda

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The only thing I didn’t like was when I got there at night around 10:30 pm, there was no parking. So I parked on the side, which looked like a parking spot just so I can get off and ask if there was additional parking. Before I could get inside to the check in desk, 2 young men come walking towards me from the side of the hotel. (Not the check in office) asking if I was staying with them, if I needed a room or if I was staying with someone already. They were not wearing a uniform or badge so I immediately thought there were just random men. I asked twice if they worked there and they didn’t answer my question. I kept answering “no” to all their questions but they never stopped waking towards me. As a woman, yes, I got completely scared and immediately walked back to my vehicle to get my husband. Husband could tell I was scared so he jumped out of my vehicle and I let him know what was going on. The young men never said they worked there nor were they wearing anything that seemed like they were working. Both were wearing basketball shorts and a tshirt. I asked them again if they were employees and finally they said yes and let us know where to park because where I had parked was a spot “only for the owners”.
1 nacht verbleven in mei 2022
Reactie van General Manager op 14 jun 2022
Dear Guest On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We will definitely take appropriate action on to this matter and ensure it does not happen again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Redelijk

Donald

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
For a handicap room, the shower didn't have any seating, only grab bars. Also the shower heads had very little water pressure. The overall smell of the room was musty, not pleasant at all.
4 nachten verbleven in mei 2022
Reactie van General Manager op 14 jun 2022
Dear Guest On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

Rosa

1 nacht verbleven in mei 2022

4/10 – Matig

Jaron

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2022

2/10 – Ontzettend slecht

destini

2 nachten verbleven in maart 2022

8/10 – Goed

Catherine, Irvine

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel room was pleasantly very clean. We arrived fairly late and only stayed one night so can't really say anything about the surrounding areas. Kudos to Ceasar who was working the front desk. He went above and beyond when he actually came outside to check on us when we were unloading and offered to carry our belongings into the room! This is not meant to be a five star hotel so there aren't many amenities per se. In the room there is a clean fridge, microwave, coffee maker, and decent size TV. The ice machine/vending area is in an enclosed area so one does not have to stand in the elements to use it. If you are just needing a decent basic hotel to lay your head for a night or two I would not hesitate staying here.
1 nacht verbleven in januari 2022
Reactie van Manager op 12 jan 2022
Thank you for sharing your feedback we hope to see you soon again!

10/10 – Uitstekend

Claudia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Muy bonito y agradable estadía, las habitaciones limpias y cómodas, lo recomiendo
1 nacht verbleven in december 2021
Reactie van Manager op 28 dec 2021
Gracias por compartir sus comentarios, esperamos volver a verlo pronto.