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Beoordelingen van Holiday Inn Express & Suites Energy Corridor West Oaks, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Energy Corridor West Oaks, an IHG Hotel
2205 Barker Oaks Dr, Houston, TX

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 243 van 535 beoordelingen" "
Gastenscore: 8 - Goed. 133 van 535 beoordelingen" "
Gastenscore: 6 - Redelijk. 56 van 535 beoordelingen" "
Gastenscore: 4 - Matig. 41 van 535 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 62 van 535 beoordelingen" "

8,2/10

Netheid

8,0/10

Personeel en service

7,4/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Emmanuel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was fine.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Cesar

Zakenreiziger
They cancelled my stay due to overbooking
1 nacht verbleven in mei 2024

4/10 – Matig

Leslie

Reisde met familie
Positief: Personeel en service
Guy at the front was amazing I think his name was Andre or something, but my kids room had a roach and they had to change their room for them! And the pool needed attention, we went to a waterpark instead‼️
3 nachten verbleven in april 2024
Reactie van sh op 6 mei 2024
Dear Leslie,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 – Uitstekend

Akerya

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and hospitable!
2 nachten verbleven in april 2024
Reactie van sh op 6 mei 2024
Dear Akerya,Thank you for choosing to stay with us and taking time to provide your feed back.

8/10 – Goed

Clare

1 nacht verbleven in april 2024

10/10 – Uitstekend

Prakash

1 nacht verbleven in april 2024

10/10 – Uitstekend

Aman

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van SA op 26 apr 2024
Dear Aman,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express. I hope you will give us a chance to serve you again in future.

6/10 – Redelijk

Josselin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van SA op 26 apr 2024
Dear Josselin,Thank you for choosing Holiday Inn Express and staying with us.

10/10 – Uitstekend

Nagaraju

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Decent place for the price
1 nacht verbleven in april 2024
Reactie van st op 16 apr 2024
Dear guest,Thank you for choosing Holiday Inn Express and staying with us.

10/10 – Uitstekend

Cristina

5 nachten verbleven in april 2024
Reactie van SH op 6 mei 2024
Dear Cristina, Thank you for choosing Holiday Inn Express and staying with us.

10/10 – Uitstekend

Griselda

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service
1 nacht verbleven in maart 2024
Reactie van ST op 5 apr 2024
Dear guest,Thank you for choosing Holiday Inn Express and staying with us.

6/10 – Redelijk

rafiq

Negatief: Staat van de accommodatie en faciliteiten
overall ok not worth to pay
1 nacht verbleven in maart 2024
Reactie van ST op 26 mrt 2024
Dear guest,Thank you for choosing Holiday Inn Express and staying with us.

10/10 – Uitstekend

Miguelina

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in maart 2024
Reactie van ST op 26 mrt 2024
Dear Miguelina,Thank you for choosing Holiday Inn Express and staying with us.

10/10 – Uitstekend

Jaquay

1 nacht verbleven in maart 2024
Reactie van ST op 26 mrt 2024
Dear Jaquay,Thank you for choosing Holiday Inn Express and staying with us.

4/10 – Matig

Eboni

Negatief: Netheid
Restrooms were dirty. Comforters were not clean. Cleaning crew comes by in the hallway talking loud while you’re trying to get your last bit of rest.
1 nacht verbleven in maart 2024
Reactie van AQ op 13 mrt 2024
Dear guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 – Matig

Nyja

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid
Where should I start? The property seemed fine checking in. Nothing out of the ordinary. Got to our room and realized the TV in the room remote control didn’t work. For just me, this wouldn’t be an issue, but I was traveling with my daughter and granddaughter, so a TV with a working remote was essential. Called front desk and they told us to come get a remote from the front desk to try. That remote didn’t work, so we called back down and they gave us a 3rd remote…. That also didn’t work. After a few calls to the front desk, they agreed to move us to another room. We moved to other room which was literally right by the front desk. No problem. When we got in the room.. I had a sense that someone used the room, but the room was “clean”, so no complaints. Upon being in the room a few hours, we start to see roache(s)! That’s right not a roach, A FEW OF THEM! But ok, this is just a weekend stay and we’d only be there another full day and then leave. My daughter meets up with some friends, so it’s just the granddaughter and I in the room. I didn’t put the extra lock on the door thinking she’d be coming in at some time and would need to be able to get in. Around 630A someone enters the room and turns on the lights… I assume it’s my daughter since she’s the other person that should have access. I open my eyes from my sleep and see it is the front desk person walking in my room while we are still sleep. I raise my head and said “hi” and he immediately apologizes and backs out (and leav
2 nachten verbleven in maart 2024
Reactie van AQ op 8 mrt 2024
Dear Guest,Thank you for choosing Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 – Matig

Willie

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The air didn't work it was 83• in the building. I reserved a handicap room since I'm in a wheelchair they could not accommodate me. Even though it was specified with the reservation. I had to use a cup to relieve myself since i could not get in the restroom. They wouldn't honor my military discount because of the Rodeo. I am in a wheelchair and was given a room on the 3rd floor at the end of the hall. Lastly the club next door Patriots took up all the available parking and we had to park next door.
1 nacht verbleven in maart 2024
Reactie van SM op 5 mrt 2024
Dear Willie,Thank you for choosing Holiday Inn Express. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Uitstekend

Bessy

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everything was just perfect! Great front desk service as well thank you guys !
1 nacht verbleven in maart 2024
Reactie van AQ op 8 mrt 2024
Dear guest,Thank you for choosing Holiday Inn Express and staying with us.

10/10 – Uitstekend

Charles

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van SM op 12 feb 2024
Dear Charles,Thank you for choosing Holiday Inn Express and staying with us.

8/10 – Goed

Ana

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van SM op 12 feb 2024
Dear Ana,Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 – Redelijk

Van

Reisde met familie
Negative things at hotel
We checked in on Wednesday and checked out Monday. During the stay, trash was never empty so I had to come down and ask ed for room service policy. They said laundry will be every 3rd day and trash empty daily. It was 4th day but nothing happened. They did come in everyday to change towels though. The toilet made very loud noise, like a sea lion and water was running the whole entire time. AC was very loud too. Breakfast is free and hot breakfast was served so that's the only positive compliment. I will try a new hotel next time
5 nachten verbleven in januari 2024
Reactie van SM op 5 mrt 2024
Dear Van,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 – Redelijk

SHILONDA

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Smoke smell coming from bathroom vent. Front desk personnel noticed upon arrival then set out to find the source. I closed the bathroom door off from the rest of the room then left for a few minutes—upon return & after calling about it a second time; the desk personnel came & sprayed a scent neutralizer. Horrible ordeal.
1 nacht verbleven in januari 2024
Reactie van AQ op 21 jan 2024
Dear Shilonda,Thank you for choosing Holiday Inn Express. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 – Redelijk

Kyle

Reisde met een groep
Negatief: Personeel en service, voorzieningen
Waited at least 10 mins before someone came to the desk so people could check in. Time was about 2000-2030 and I was second in line. Room was fine and god but breakfast was a joke! It seems like they only put out 1 full tray of all the hot items and that was it, never refilled anything! This is a total let down and by far the worse I've had at a Holiday Inn Express, definitely won't be back here ever! 😠
1 nacht verbleven in januari 2024
Reactie van SM op 15 jan 2024
Dear Kyle,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 – Ontzettend slecht

DeAndra

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Upon arrival the front desk clerk was very rude. We checked into our rooms and realized the TV was not working properly. The front desk clerk was contacted and he came up to the room with an even worse attitude and basically said it was nothing he could do. He did not even offer to change rooms not provide me with someone in IT who could assist (if that is an option). I typically don't stay in Holiday Inns and this is why! I have contacted Orbitz which is who I booked with to get some type of resolutions. I hope IHG offers a training program for associates as it relates to customer service because it is VERY much needed for this front desk clerk.
1 nacht verbleven in januari 2024
Reactie van SM op 15 jan 2024
Dear DeAndra,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 – Uitstekend

Brent

1 nacht verbleven in januari 2024
Reactie van SM op 10 jan 2024
Dear Brent,Thank you for choosing Holiday Inn Express and staying with us.

8/10 – Goed

christopher

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van AQ op 8 jan 2024
Dear Christopher,Thank you for choosing Holiday Inn Express and staying with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

8/10 – Goed

Katrina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is in a busy area near several businesses.
1 nacht verbleven in januari 2024
Reactie van AQ op 8 jan 2024
Dear katrina,Thank you for choosing Holiday Inn Express and staying with us.We hope that you will give us the opportunity to serve you again in the future.

2/10 – Ontzettend slecht

Asif

Zakenreiziger
Negatief: Personeel en service
The hotel experience is exceptionally poor; it's 4:20 am, and there's still considerable noise disturbance.
1 nacht verbleven in december 2023
Reactie van AQ op 8 jan 2024
Dear Guest, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 – Ontzettend slecht

TORRANCE

Zakenreiziger, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van AQ op 10 jan 2024
Dear guest,Thank you for staying with us.

8/10 – Goed

Charmayne

1 nacht verbleven in december 2023
Reactie van SM op 29 dec 2023
Thank you for choosing Holiday Inn Express and staying with us.

10/10 – Uitstekend

Mohanned

Positief: Voorzieningen
Reactie van SM op 12 feb 2024
Dear Mohanned,Thank you for choosing to stay with us.

6/10 – Redelijk

Barbara

1 nacht verbleven in december 2023
Reactie van SM op 29 dec 2023
Dear Guest, Thank you for choosing Holiday Inn ExpressWe hope that you will give us the opportunity to serve you again in the future.

4/10 – Matig

Anthony

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room had roaches in it
1 nacht verbleven in december 2023
Reactie van SM op 29 dec 2023
Dear guest, Thank you for choosing Holiday Inn ExpressWe hope that you will give us the opportunity to serve you again in the future.

4/10 – Matig

Effie

4 nachten verbleven in november 2023
Reactie van SM op 29 dec 2023
Dear Guest, Thank you for choosing Holiday Inn Express and staying with us.

4/10 – Matig

Jesse

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room wasnt fully set up for me to check in, it was missing a few ammenities. There was someone screaming and cussing in the lobby in the morning, breakfast was terrible.
1 nacht verbleven in december 2023
Reactie van SM op 29 dec 2023
Thank you for choosing Holiday Inn Express. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 – Redelijk

Mohammad Zahid

Positief: Voorzieningen
Pretty average service at the front.
1 nacht verbleven in november 2023
Reactie van AQ op 24 nov 2023
Dear Mohammad Zahid,Thank you for choosing Holiday Inn Express and staying with us.

6/10 – Redelijk

Tina

Not stocked, no coffee or cups. Old furniture, shabby looking. The front desk person knocked on the door whole I was in the bathroom, then came in, he had the wrong room. When I checked in he said my card was declined, just didn’t seem like he was trained well.
2 nachten verbleven in november 2023
Reactie van AQ op 24 nov 2023
Dear Tina,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Uitstekend

Karren

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A real nice hotel with a really great breakfast. Staff were all great. The area is hard to get around if you dont have a car.
2 nachten verbleven in november 2023
Reactie van AQ op 20 nov 2023
Dear Karren, Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 – Uitstekend

Karren

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was so nice and comfortable we ended staying another night. The breakfast was awesome with plenty of variety to choose from as well as the menu changing daily. The staff were all nice and very helpful. Definitely recommend this hotel
1 nacht verbleven in november 2023
Reactie van SM op 15 nov 2023
Dear Karren,Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Jose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and easy to use and very friendly
1 nacht verbleven in november 2023
Reactie van SM op 15 nov 2023
Dear Jose,Thank you for choosing Holiday Inn Express and staying with us. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

2/10 – Ontzettend slecht

Asia

1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Business

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Yikes!!!
First room they gave me was not cleaned and it was also an ADA room. Second room they gave me the AC did not work.
1 nacht verbleven in november 2023
Reactie van AQ op 3 nov 2023
Dear guest, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 – Matig

Shamee

Reisde met familie
Negatief: Personeel en service
Not good at this time
1 nacht verbleven in november 2023
Reactie van AQ op 3 nov 2023
Dear guest,Sorry for inconvenience. we will use your comments to coach our team in order to provide a better experience in the future.

6/10 – Redelijk

Ahmed

Zakenreiziger
Negatief: Personeel en service
Very poor customer service
1 nacht verbleven in oktober 2023
Reactie van AQ op 27 okt 2023
Dear guest,sorry for inconvenience. we will use your comments to coach our team in order to provide a better experience in the future.

8/10 – Goed

Thanawut

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable stay
The room is clean and the bed is very comfortable. Consider the price per value, this is an amazing hotel and I would definitely stay again. The only thing to improve is that the cabinet and the bench are old with stain on them, but that did not affect a good night sleep!
1 nacht verbleven in oktober 2023
Reactie van SM op 26 okt 2023
Dear Thanawut, Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Kaisa

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The bathroom floor was wet and the bath mat was damp. We were given a new room. One of the lamps was missing a switch, there was a hole where it should have been.
1 nacht verbleven in oktober 2023
Reactie van AQ op 25 okt 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.I would like to start by apologizing to you for not meeting your expectations. we will use your comments to coach our team in order to provide a better experience in the future.

10/10 – Uitstekend

Shabika

Positief: Netheid, personeel en service
Friendly and helpful staffs at the front desk.
3 nachten verbleven in oktober 2023
Reactie van AQ op 17 okt 2023
Dear Shabika,Thank you for taking the time to tell us about your experience at Holiday Inn Express Houston.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Ron

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Liked it
1 nacht verbleven in oktober 2023
Reactie van AQ op 16 okt 2023
Dear Ron,Thank you for choosing Holiday Inn Express, and staying with us.

6/10 – Redelijk

Joan, METAIRIE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I think it is rather pathetic that this hotel would not provide decaffeinated coffee for its guests. Even motels with much lower ratings have decaf. If you want decaf here, you need to pack your own K cups. For a business which is in the hospitality industry, it rates poor in hospitality
1 nacht verbleven in oktober 2023
Reactie van AQ op 16 okt 2023
Dear guest,I would like to start by apologizing to you for not meeting your expectations. we will use your comments to coach our team in order to provide a better experience in the future

6/10 – Redelijk

Joan, METAIRIE

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
I was very disappointed that there was no decaffeinated coffee, none at breakfast and none of the K cups provided in the room were available in decaffeinated. Even lesser rated motels have this amenity and I do not understand why Holiday Inn choses not to have this for their guests. If this is something you want, bring your own or choose a different hotel.
2 nachten verbleven in oktober 2023
Reactie van AQ op 9 okt 2023
Dear Joan,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.