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Beoordelingen van Platinum Inn and Suites

3.5 out of 5
Platinum Inn and Suites
12410 Northwest Fwy, Houston, TX

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 190 van 381 beoordelingen" "
Gastenscore: 8 - Goed. 92 van 381 beoordelingen" "
Gastenscore: 6 - Redelijk. 31 van 381 beoordelingen" "
Gastenscore: 4 - Matig. 26 van 381 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 42 van 381 beoordelingen" "

8,8/10

Netheid

8,2/10

Personeel en service

7,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Carlos

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Owner op 13 feb 2024
Sorry to hear you weren't satisfied with your stay. Hopefully the next time you come we can accommodate you better. Thank you for staying here!

10/10 – Uitstekend

FRANCISCO

1 nacht verbleven in januari 2024
Reactie van Owner op 30 jan 2024
Thank you, for staying at Platinum Inn and Suites, we loved having you as our guest. Please come see us again real soon!

6/10 – Redelijk

Shundrea

1 nacht verbleven in november 2023
Reactie van Owner op 13 feb 2024
Thank you, for staying at Platinum Inn and Suites, we loved having you as our guest. Please come see us again real soon!

10/10 – Uitstekend

Merari

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is very helpful and nice ...location is very convenient and clean ...i love comming here im a frequent visitor...
1 nacht verbleven in november 2023

8/10 – Goed

brand

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Nice room would stay here again
1 nacht verbleven in september 2023
Reactie van Owner op 1 nov 2023
Thank you, for staying at Platinum Inn and Suites, we loved having you as our guest. Please come see us again real soon!

4/10 – Matig

Seyedmehdi

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The area is very unsafe.
1 nacht verbleven in september 2023

4/10 – Matig

Leticia

2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Ethan

Reisde met partner
Negatief: Netheid, personeel en service en voorzieningen
Weren’t very nice at the front desk and the cleaning ladies banged on our door and walked in on us twice in the morning, there was food left all over the microwave and our room smelt like cigarettes.
2 nachten verbleven in september 2023
Reactie van Owner op 1 nov 2023
Sorry to hear you weren't satisfied with your stay we will try and accommodate you better for your next stay with us. Hope to see you again!

4/10 – Matig

José Manuel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The ONLY thing they had for breakfast was 2 bowls of cornflakes, and the juice machine was out of service. The “breakfast included” announcement IS A LIE.
2 nachten verbleven in juli 2023

4/10 – Matig

Valentin

Positief: Netheid, personeel en service
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

P J

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
no coffee pot in the room, dime-store toiletries, no end table lamps, the remote to the tv didn't work properly, the clerks were unprofessional, the room wasn't as advertised. It was over-priced and I was very disappointed
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Chemical factory motel
Well, its a motel by the highway which is probably renovated (drown in chemicals that you could smell even outside room) but if look closely, one can find remaining germs. Its not a hotel, there is no lobby as you know it, no breakfast as well despite the listing lie about it being included.
1 nacht verbleven in mei 2023

6/10 – Redelijk

ShZavie

Negatief: Netheid, personeel en service
The space
1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

Adam, Las Vegas

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The power went off for 4 hours due to a storm and there was no discount when I asked about it. Also in my room there was a very loud continuous clicking noise from the metal air vent in the bathroom.
1 nacht verbleven in april 2023

10/10 – Uitstekend

Shtyra

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
2 nachten verbleven in april 2023

4/10 – Matig

Andres

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room had trash when we got there, cleaning lady was very pleasant though and got right on it. Some light switches and electrical outlets did not work. Site was fine, enough parking. Location not bad, dining places nearby. Overall disappointed though. No breakfast!!! They do not serve anything, just a coffee machine and a broken juice machine in the lobby.

10/10 – Uitstekend

Georgina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location, quiet, friendly staff and very clean. Cleaner than any other hotel I've been to
2 nachten verbleven in april 2023

4/10 – Matig

Siboniso

Zakenreiziger
Negatief: Personeel en service
On the booking it stated that breakfast was included. However, when my brother rang the reception to ask about it the staff were rude and put the phone down on him. Wi-Fi wasn’t working.
3 nachten verbleven in april 2023

2/10 – Ontzettend slecht

Michael

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
3.5 stars should be 1.5 stars
This is an old, two-story motel with no elevator so seniors and those disabled should request a first floor room. The first room I was assigned had a broken air conditioner and no WiFi reception and, at me request, I was moved to another room. This time the AC worked but the WiFi was so spotty that I had to create my own hotspot from my cellphone. The water pressure was terrible even when showering in the afternoon when others are not using much water. This is the first room I've ever stayed in that didn't have a lamp on the bedside table for those who enjoy reading before going to sleep. There were no tissues in the room, no shower mats (to prevent slipping) and the towels were very thin. On the positive side, the rooms had a mini-fridge and microwave and the sink counter and shower walls seemed to have been recently replaced.
3 nachten verbleven in april 2023

2/10 – Ontzettend slecht

Cheryl

Reisde met familie
Negatief: Netheid, voorzieningen
This property was nothing like advertised it was disgusting the sheets were dirty and I wish I could get a refund it was terrible I will never stay here again and I don't suggest anyone else to either
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Kimanh

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2023

8/10 – Goed

Andrea

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Only complaint is that the rooms weren’t ready early and did not have double beds.

10/10 – Uitstekend

Donald

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Clean , quiet and friendly
3 nachten verbleven in december 2022

8/10 – Goed

Sheby

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Need better soft towels

2/10 – Ontzettend slecht

Yaszmine

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service en voorzieningen
Shiesty management. Front office told me $75 to book over the phone upon arrival I was told to walk to the atm and retrieve $100 for room deposit. When I told them to run my card for the deposit and return it in the morning they refused. Bad business! Wasn’t discussed over the phone because it isn’t a real policy! So I booked through Expedia to get around that. Check out isn’t until 11 front office knocked on my door every morning at 10 am waking me up asking for money! I never paid them directly always Expedia. The customer service is all around horrible. Also don’t buy candy in the front office! One day is $1 the next $2 - $3 . A bunch of small scams if you don’t pay attention.

2/10 – Ontzettend slecht

Tanyra

1 nacht verbleven in november 2022

2/10 – Ontzettend slecht

Kaitlin

2 nachten verbleven in november 2022

10/10 – Uitstekend

Jose

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I look clean and peaceful 👌💯
2 nachten verbleven in oktober 2022

2/10 – Ontzettend slecht

Roger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
EVERYTHING WAS POORLY RAN BY STAFF AND ALL AREAS WERE VERY DIRTY AND JUST NASTY
2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Platinum was pretty new and clean. It's wide and plenty of room for two persons with king bed. It had kitchenette and you need to put down the cash deposit $50 for each room with Kitchenette. In order to use it, you need to loan the pans or pots from front desk. The kitchen was nice and clean. The service was thorough.
4 nachten verbleven in oktober 2022

2/10 – Ontzettend slecht

Bryant

1 nacht verbleven in oktober 2022

4/10 – Matig

Devon

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Had to pay a $50 deposit for a room I had already paid for weeks prior. Was locked out of said room before deposit was paid.
2 nachten verbleven in september 2022

4/10 – Matig

Jordan

2 nachten verbleven in september 2022

10/10 – Uitstekend

Whitney

1 nacht verbleven in augustus 2022

2/10 – Ontzettend slecht

Danny L

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a low budget hotel.
4 nachten verbleven in juli 2022

4/10 – Matig

David

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When I arrived to check in, the clerk told me I would have to pay a $50 cash deposit. Nowhere had this requirement been mentioned, and I did not have the cash. He was unyielding. The general environment didn't feel safe, and the clerk's bank teller window didn't help. I decided I didn't want to win the argument and left with my wife to find accommodations elsewhere.
2 nachten verbleven in juni 2022

2/10 – Ontzettend slecht

Christopher J

Positief: Netheid, voorzieningen
Negatief: Personeel en service
2 nachten verbleven in juni 2022

10/10 – Uitstekend

Jacob Paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was good
3 nachten verbleven in juni 2022

10/10 – Uitstekend

shahlla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My spot
I have stayed here plenty of times Its clean and its a smoking room since my husband like to smoke. No bugs nothing Our go to place when we are in Houston
1 nacht verbleven in juni 2022

8/10 – Goed

Amiyah

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything
1 nacht verbleven in juni 2022

8/10 – Goed

Robin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in juni 2022

8/10 – Goed

seth

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
7 nachten verbleven in mei 2022

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Mehhhhh
This is as basic as it gets. The pipes were exposed under the sink, so as soon as you walked through the door they were staring right back at you. My room was built like a studio, dark and one switch controlled multiple lights. The only positive is it was clean. Based on what I saw, I think this place is probably used for "business transactions" if you get the drift.
2 nachten verbleven in mei 2022

2/10 – Ontzettend slecht

Santosh

Reisde met familie en kleine kinderen
Negatief: Personeel en service
The manager refused to honor Expedia reservation and asked to rebook the room at current rate that was much higher than what was initially booked. Manager was very rude and refused the stay when I insisted to honor Expedia. Stay away from Expedia and this property.
2 nachten verbleven in maart 2022
Reactie van CL op 24 apr 2022
Thank you for your feedback, this will help us rectify any issues that you may have had. Please come see us again soon.

8/10 – Goed

Cecilia

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
For a 2.5 star motel like facility it was in great shape, with nice interiors and quiet setting. No breakfast room but only a coffee machine in the small lobby (no coffee in the room..). For just rest and a shower it was very good and comfortable.
1 nacht verbleven in februari 2022
Reactie van JP op 17 mrt 2022
Thank you for checking us out Cecillia! We are very happy that you had a great stay with us, we hope to see you again soon!

4/10 – Matig

Kelly

2 nachten verbleven in februari 2022

10/10 – Uitstekend

Chelsia

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Check in was easy, friendly staff,clean, comfirtable bed, and great shower.
1 nacht verbleven in januari 2022

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in januari 2022
Reactie van JP op 17 mrt 2022
Thank you for staying with us, we hope to see you again soon.

2/10 – Ontzettend slecht

Kyle, Houston

Negatief: Netheid, personeel en service
The staff at the property were very rude, unfriendly, and unhelpful. I wouldn’t wish the kind of treatment I got here on my in-laws.
1 nacht verbleven in januari 2022

8/10 – Goed

Angelique

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was really nice and spacious. Only problem was a roach in the room and not knowing they only accepted cash for the deposit. It was mid-storm during a tornado warning. If I hadn't already had cash, we wouldn't have been able to get out of the storm.
1 nacht verbleven in januari 2022