Een koelkast/vriezer, een magnetron, een oven, een kookplaat
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Beoordelingen van WoodSpring Suites Houston Northwest

2.5 out of 5
WoodSpring Suites Houston Northwest
5350 W Sam Houston Parkway North, Houston, TX

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 135 van 333 beoordelingen" "
Gastenscore: 8 - Goed. 87 van 333 beoordelingen" "
Gastenscore: 6 - Redelijk. 41 van 333 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 333 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 48 van 333 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

7,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Bright

Negatief: Staat van de accommodatie en faciliteiten
Elevator don’t work
1 nacht verbleven in mei 2024

6/10 – Redelijk

MarTesscia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
We were told by longterm guest that the Elevator had been out for months
3 nachten verbleven in februari 2024
Reactie van GM op 21 mrt 2024
We are working endlessly to get that issue resolved. We are sorry you did not receive the service you expected. We hope to see you again in the future to provide you with better service.

10/10 – Uitstekend

zavies

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service
2 nachten verbleven in februari 2024
Reactie van GM op 21 mrt 2024
Thank you so much for taking the time to give your feedback! We hope to see you again soon.

2/10 – Ontzettend slecht

Cathy

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van GM op 18 jan 2024
We apologize that you did not enjoy your stay. We appreciate you for taking the time to give your feedback, we will take this information and use it to improve our guests experience.

4/10 – Matig

Marvin

Zakenreiziger, Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Try another location
There was no elevator had to go to the 4th floor for the room. In have a handicap placard for a knee injury yet they could only place me on the highest floor. They conditions of the building can be improved the halls reek of marijuana and cigarette smoke as guest smoking in the hallways rooms and stairwell of the no smoking building.
9 nachten verbleven in januari 2024
Reactie van GM op 18 jan 2024
Thank you taking the time to give your feedback. We hope to see you again in the future so that we can give you a better experience. It is feedback like yours that we use to learn and improve. Thank you again.

6/10 – Redelijk

Christopher

The kitchenette was great, space was adequate and pet friendly,wifi easy. Elevator broke,no coffee bar as indicated. Very inconveint as we loveeeee coffee! Tamika at the front desk warmed up in no time,staff friendly. We stayed at Woodsprings during transitions in our family ,waiting on home to be ready and Hurricane Harvey and I would still recommend them.
2 nachten verbleven in november 2023
Reactie van GM op 18 jan 2024
Thank you taking the time to give your feedback. We hope to see you again in the future.

2/10 – Ontzettend slecht

Gabina

1 nacht verbleven in november 2023
Reactie van GM op 18 jan 2024
Thank you taking the time to give your feedback. We hope to see you again in the future so that we can give you a better experience.

10/10 – Uitstekend

Lamont

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cool front desk people and very friendly staff . Made my stay easy and convenient!
7 nachten verbleven in oktober 2023
Reactie van survey op 7 nov 2023
Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 – Matig

Griselda

Negatief: Staat van de accommodatie en faciliteiten
indid not like thst the elevator was broke and all they had to offer was on the 4th floor and the odor outside im the parkinlot smelled like manuer it was so strong
1 nacht verbleven in oktober 2023
Reactie van negitive op 7 nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your accommodations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 – Goed

David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly guest staff. They help me any time I need them for.. elevator was broken twice in a week. I’ve been there three or four times this year so far, last two it has reduce some stuff than usually are common at any average hotel like small towels, soap, shampoo
6 nachten verbleven in oktober 2023
Reactie van negitive op 7 nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your accommodations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 – Ontzettend slecht

qiang, Baton Rouge

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
You need to call to check in at night. There was no one at the front desk. The room next to the highway was very noisy.
1 nacht verbleven in september 2023
Reactie van GM op 28 sep 2023
Thank you taking the time to provide us with your feedback. We use feedback like yours to learn and improve. We apologize for not meeting your expectations, and hope to see you again in the future to provide you with better service.

2/10 – Ontzettend slecht

Marty Junior

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just wouldn't recommend it. Don't know where to start.
1 nacht verbleven in september 2023
Reactie van GM op 28 sep 2023
Thank you for taking the time to give your feedback. We apologize for not meeting your expectations.

2/10 – Ontzettend slecht

Tamarcus

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I seen a roach run across the wall while i was getting dressed to leave wasnt check in over a hour before I seen the roach
1 nacht verbleven in september 2023
Reactie van GM op 28 sep 2023
I want to apologize on behalf of the entire team for not providing with exceptional service, and want to thank you for taking the time to provide your feedback.

2/10 – Ontzettend slecht

Deveen

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is not a hotel in the conventional sense. It is a run down apartment building for lower income families. It is not as advertised.
11 nachten verbleven in augustus 2023
Reactie van GM op 28 sep 2023
Thank you for taking the time to give your feedback. We apologize for not providing you with exceptional service and meeting your expectations.

4/10 – Matig

Janay

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The card scanner was broken so I had to ask someone to walk me up to my room everytime I needed to go in. Also the elevator was broke. Had to walk up 3 flights of stairs. And there was blood in the stairwell at one point
3 nachten verbleven in augustus 2023
Reactie van GM op 28 sep 2023
We want to thank you for taking the time out of your day to provide us with your feedback. It's feedback like yours that helps us learn to improve. Thank you again and hopefully we will see you again in the future to provide you better service.

10/10 – Uitstekend

Katina

Positief: Personeel en service, staat van de accommodatie en faciliteiten
N/A
2 nachten verbleven in augustus 2023

8/10 – Goed

Melissa

2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Austin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023
Reactie van GM op 29 aug 2023
Thank you for taking time to give your feedback. We hope to see you again in the future.

8/10 – Goed

Soon Ha

Positief: Personeel en service
Negatief: Netheid
Tiene habitaciones grandes, tiene a/c, cocina electrica (nunca lo use), heladera grande. La habitacion tiene olor, la frazada tambien tenia olor desagradable. Estuve una semana y no me habian limpiado la habitacion ni una vez. no me cambiaron las toallas. Pero el precio es muy accesible, volveria a quedarme aqui en otra ocacion.
7 nachten verbleven in juli 2023
Reactie van GM op 29 aug 2023
Thank you for taking the time to give your feedback. We hope to see you again in the future.

2/10 – Ontzettend slecht

Brandon

9 nachten verbleven in juli 2023
Reactie van GM op 29 aug 2023
Thank you for taking the time to give your feedback. Its feedback like yours that we use to learn and improve.

4/10 – Matig

Rashad

Negatief: Personeel en service, comfort kamer
5 nachten verbleven in juni 2023
Reactie van GM op 29 aug 2023
Thank you for taking the time to give your feedback. We hope to see you again in the future.

2/10 – Ontzettend slecht

Bridgette

Zakenreiziger, Reisde met familie
Our shower only had one door on it so water was everywhere I had to get fresh sheets for the bed there was hair all in the bed and dirt like the sheets weren’t changed red candy on the sheets as well there was only 1 towel Set in the bathroom very loud as well
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Cindy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Súper
2 nachten verbleven in juni 2023
Reactie van postive op 29 jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Houston Northwest.As a guest you are truly valued.Your feedback about your accomidations is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 – Goed

David

Zakenreiziger
Positief: Netheid, personeel en service
Elevator was broken on whole week. I can’t believe something like that happens I know that place is pet friendly meanwhile, a lot of Pooh on stair to access rooms
6 nachten verbleven in juni 2023
Reactie van postive op 29 jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Houston Northwest.As a guest you are truly valued.Your feedback about your accomidations is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 – Uitstekend

Shadi

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good
14 nachten verbleven in juni 2023
Reactie van postive op 29 jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Houston Northwest.As a guest you are truly valued.Your feedback about your accomidations is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 – Uitstekend

Demetrice

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great environment! What could be better is allowing your guests to receive more towels even staying a week without having to bring one down to get another one..also the fruit flies everywhere
6 nachten verbleven in mei 2023
Reactie van + survey op 1 jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Houston Northwest.As a guest you are truly valued.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 – Goed

Melisa

7 nachten verbleven in april 2023
Reactie van + survey op 1 jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Houston Northwest.As a guest you are truly valued.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 – Matig

Deja

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023
Reactie van respone op 2 mei 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Houston Northwest.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Jessica GodoyGeneral ManagerWoodspring Suites

2/10 – Ontzettend slecht

Jose

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I checked in on a Friday. Went back to the front desk about an hour later to let them know that the bathroom in my room wasn't working. They told me they would not be able to fix it until Monday, which was the day i checked out. Asked again on Saturday and the lady at the front desk said she would give it a try. Sunday came around and they said that it was an issue that could be fixed with a plunger but they did not have one on site. Sunday night comes around and i arrive at my room at night and see a plunger sitting just inside the door. I used it, but it turned out that it was not a plunger issue. The bathroom in my room was not working the entire time I was there. When i repotted it, their response was to tell me they didn't have any way to fix it, then i was made to try to fix it myself. I was never offered a room switch and ended up having to leave my room each time I had to use the bathroom to use the one in the lobby. The whole experience was a nightmare.
3 nachten verbleven in maart 2023
Reactie van survey op 17 apr 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Houston Northwest.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Jessica GodoyGeneral ManagerWoodspring Suites

2/10 – Ontzettend slecht

Oluwatoyin

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel should have specified that they are extended stay. The linens was dirty, hall way was stinking in overall it was 0/10 for me.
Reactie van neg op 25 jan 2023
Thank you for your business, and please accept our apologies for your negative experience.

2/10 – Ontzettend slecht

Corey

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
14 nachten verbleven in september 2022
Reactie van nmartinez op 2 jan 2023
We are sorry that your experience was not satisfactory. We would like to have another opportunity to welcome you back and ensure that your next stay is satisfactory.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid
Quite hotel just has a bad smell to the hallways and rooms. Room is on the small side it was clean but the floors were slippery, like left over residue. Check in and out was fast and smooth.
3 nachten verbleven in november 2022
Reactie van survey op 30 nov 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 – Goed

KEHINDE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very good and the staffs are very nice,but on my first night I started seeing small cockroaches every where,I was literally killing them with tissue and my slippers,they should try to fumigate each room after a customer leaves.I love the environment also.Aside the cockroaches I love the hotel.
11 nachten verbleven in september 2022
Reactie van survey op 1 nov 2022
Thank you for your business we are sorry for the inconvenience you experienced. Thank you for letting us know.

2/10 – Ontzettend slecht

Truc

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service en voorzieningen
Worst of the worst customer service ever experienced.
1 nacht verbleven in augustus 2022
Reactie van survey op 1 nov 2022
Thank you for your business we are sorry for the inconvenience you experienced. Thank you for letting us know.

6/10 – Redelijk

Jonathan, Leawood

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The hotel is relatively clean for the price. The staff is very friendly. Downside, only coffee is served during the week and not the weekend.No ice machine and we’re in Houston. If you want clean linens there is a $10 fee.
7 nachten verbleven in september 2022
Reactie van survey op 1 nov 2022
Thank you for your business we are sorry for the inconvenience you experienced. Thank you for letting us know.

10/10 – Uitstekend

Chris

1 nacht verbleven in september 2022

10/10 – Uitstekend

Roberto

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Front desk was super helpful and friendly
2 nachten verbleven in september 2022

6/10 – Redelijk

Noah

2 nachten verbleven in september 2022

8/10 – Goed

Carlos

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The prices are good
6 nachten verbleven in augustus 2022

4/10 – Matig

Michelle

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
when we arrived for check-in we were given our room keys and went upstairs to go check out our room and it hadn't been cleaned from the previous people, there was beer bottles and food all over the room.
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Dave

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in augustus 2022

8/10 – Goed

Marilyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in augustus 2022

2/10 – Ontzettend slecht

Sheena

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel hallways were stinky, the elevator was stinky, there was only 1 cart/dollie which is not good for guests, my room smelled like smoke when we first walked in (meaning the maids do not clean very well), the front desk staff is not friendly and had poor customer service skills. Do not ever book here!!!! Especially terrible for kids.
1 nacht verbleven in augustus 2022

8/10 – Goed

Marisela, Jarrell

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good for the price , check in was easy
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Avonelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay!
The room was super clean, the front desk people were polite and friendly, knowledgeable about their job and the location! All around good stay! One drawback is that if you don't have a car, you are stuck because it's not centrally located to anything in walking distance. I had not rented a car beforehand.
5 nachten verbleven in juli 2022

8/10 – Goed

ABRAHAM

Reisde met huisdieren
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
住房半个月，住房的设施还不错，工作人员还挺好的，就是本店的老板或者说领导不太好啦！所以 所以 所以
10 nachten verbleven in juni 2022

6/10 – Redelijk

Maria V

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was next to the stairs and i heard people screaming and then the fridge was not working properly it smelled like mold the restroom werent that clean and it looks like housekeeping doesn't do a very good job at cleaning and disinfecting the room .. probably wont stay here again until there is some upgrade to this place.
1 nacht verbleven in juni 2021

10/10 – Uitstekend

Amneris

2 nachten verbleven in juni 2022

6/10 – Redelijk

Letinnia

1 nacht verbleven in juni 2022

10/10 – Uitstekend

D Asia

1 nacht verbleven in mei 2022
Reactie van nmartinez op 2 jun 2022
Thank you for staying with us.