Een bureau, een strijkplank/strijkijzer, gratis wifi, beddengoed

Beoordelingen van SureStay by Best Western Huntsville University Area

2.5 out of 5
SureStay by Best Western Huntsville University Area
4404 University Drive, Huntsville, AL

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 41 van 79 beoordelingen" "
Gastenscore: 8 - Goed. 16 van 79 beoordelingen" "
Gastenscore: 6 - Redelijk. 7 van 79 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 79 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 79 beoordelingen" "

8,2/10

Netheid

8,6/10

Personeel en service

7,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Courtney

1 nacht verbleven in mei 2024
Reactie van Manager op 10 mei 2024
Hello Courtney,We value your experience and would like to hear more about your stay. Please contact us directly so we can address any concerns you may have. We appreciate your time and hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Fabio Maquinze

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Price and location is great!
4 nachten verbleven in mei 2024
Reactie van Manager op 10 mei 2024
Hello Fabio Maquinze,We are delighted to hear that you enjoyed our convenient location and found our prices to be favorable. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable stay.

8/10 – Goed

Holley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check-in/out were smooth. Pretty limited breakfast.
1 nacht verbleven in mei 2024
Reactie van Manager op 10 mei 2024
Hello Holley,We appreciate your feedback on the check-in and check-out processes. We'll share your breakfast thoughts with our team for future improvements. Thank you for choosing us for your stay.

10/10 – Uitstekend

Stephanie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Newly remodeled. Nice staff. Clean. Good placement of outlets. Includes usb outlets. Smart tv.
1 nacht verbleven in april 2024
Reactie van Manager op 20 apr 2024
Hello Stephanie,We are delighted to hear that you appreciated our recent renovations, friendly team, and clean accommodations. It's great to know that you found the USB outlets and smart TV convenient during your stay. Your feedback is invaluable, and we hope to welcome you back again soon.

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The office was brand new, staff extremely helpful.
2 nachten verbleven in april 2024
Reactie van Manager op 17 apr 2024
Hello John,Thank you for sharing your positive feedback regarding the new office and helpful staff. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

James

1 nacht verbleven in april 2024
Reactie van Manager op 1 mei 2024
Hello James,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 – Ontzettend slecht

Toi

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I didnt get my deposit back , its. Been two weeks
2 nachten verbleven in maart 2024
Reactie van Manager op 5 apr 2024
Hello Toi, We apologize for any inconvenience. Please contact our management team directly regarding your deposit refund. Thank you for bringing this to our attention.

10/10 – Uitstekend

Mark

1 nacht verbleven in april 2024
Reactie van Manager op 25 apr 2024
Hello Mark,We're delighted to hear you enjoyed your stay at our hotel! If you have any further feedback to share, please don't hesitate to contact us. We look forward to welcoming you back soon.

10/10 – Uitstekend

Tammy L

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful rooms , had little extras like extra hooks to hang towels or clothes on in a stylish way. Smokers pot outside each room and it was clean! Coffee table with the chair. Clean . Bed was not very soft but hey to each his/her own!
Reactie van Manager op 2 apr 2024
Hello Tammy L, We're delighted you enjoyed the thoughtful touches in our rooms and found them stylish. Our team takes pride in maintaining a clean and tidy environment for all guests to enjoy. We appreciate your feedback on the bed comfort and will take it into consideration for future improvements.

8/10 – Goed

Michelle, Marysville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outside of the property was not what I expected, the inside was very nice and clean
1 nacht verbleven in maart 2024
Reactie van Manager op 29 mrt 2024
Hello Michelle,We appreciate your positive feedback on our hotel's cleanliness and appearance. We strive to provide a comfortable experience inside the property for all our guests. Your comments help us understand areas for improvement so that we can enhance our guests' overall stay.

6/10 – Redelijk

Isabella

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
This property is nice for the price. I will compile a list of pros and cons below Pros: The price The staff was friendly The location was not too far of a drive from most things Room was very clean (no mold, no bugs, no weird stains) Check in was easy (note there is a $50 deposit for incidentals) A lot of parking spots Cons -Walls were so thin you could hear someone in the room over sneeze, cough, talk, walk, etc. -They were renovating while we were there so it was very loud and impossible to take a nap before leaving for a show -The mattress was so firm it was like sleeping on a rock. All this being said it was a nice a property for the price. Decent place to stay if you are only spending a night or 2. I wouldn’t suggest it for long term.
1 nacht verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Isabella, Thank you for your detailed feedback on your recent stay with us. We are delighted to hear you found our pricing, cleanliness, and staff service satisfactory. We appreciate your understanding regarding the ongoing renovations and noise disturbance it may have caused. Our team values your input to better serve all our guests in the future. We hope to welcome you back for another stay the next time you are in the area.

10/10 – Uitstekend

Kathe

1 nacht verbleven in maart 2024
Reactie van Manager op 14 apr 2024
Hello Kathe,We're thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon for another wonderful experience.

8/10 – Goed

Nicholas

1 nacht verbleven in maart 2024
Reactie van Manager op 7 apr 2024
Hello Nicholas,We're glad to hear you had a pleasant stay with us! Please feel free to reach out if there's anything we can assist you with in the future.

2/10 – Ontzettend slecht

Janice M

Negatief: Personeel en service
Staff is awful
1 nacht verbleven in maart 2024
Reactie van Manager op 9 mrt 2024
Hello Janice M,We value your feedback and apologize for any inconvenience caused during your stay. We encourage you to reach out to our management team directly to address your concerns and ensure a better experience for future visits.

4/10 – Matig

Heather, Fruitland

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Manager op 6 mrt 2024
Hello Heather, We appreciate you staying with us and regret to hear that your experience fell short. Should you wish to share more details about your stay, please reach out to us directly so we can address any concerns. We hope to have the opportunity to welcome you back in the future for an improved stay.

10/10 – Uitstekend

Clayton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Na
1 nacht verbleven in februari 2024
Reactie van Manager op 24 feb 2024
Hello Clayton,We apologize for any inconveniences you may have experienced during your stay. Your feedback will be shared with our team for improvement. Please feel free to reach out to the management directly to discuss your concerns in further detail.

6/10 – Redelijk

Shannon

Reisde met partner
Negatief: Voorzieningen
Remodel was going on and very few amenities
Reactie van Mita op 27 jan 2024
Thank you

6/10 – Redelijk

Enrico

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Max. 2 Nächte
1 nacht verbleven in december 2023
Reactie van Manager op 19 feb 2024
Hello Enrico, We appreciate your feedback regarding the length of stay at our hotel. If you have any concerns or would like to share more details, please feel free to reach out to our management team directly. Your insights help us improve our services for all future guests.

10/10 – Uitstekend

carter

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Price was okay.
1 nacht verbleven in november 2023
Reactie van Mita op 18 nov 2023
Thank you

10/10 – Uitstekend

Will

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was adequate, cheap, and the whole place was non-smoking.
1 nacht verbleven in november 2023

8/10 – Goed

Mandy

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in november 2023

8/10 – Goed

Neketha

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Must stay
Very clean hotel. Housekeeping is amazing. Comfortable bed.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Jasmine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Mita op 28 okt 2023
Thank you for your feedback

10/10 – Uitstekend

Cortez

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 stats
1 nacht verbleven in oktober 2023
Reactie van Mita op 27 okt 2023
Thank you

10/10 – Uitstekend

Cortez

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Professional Kind And Reasonable!! 5 stars
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Laura

2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Raheen

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was a homeless man banging on my door continuously claiming that I was in his room. The staff did not even bother to intervene. I had no towels. And the hotel has a roach issue
2 nachten verbleven in oktober 2023

8/10 – Goed

Esther Ivette

Zakenreiziger
Positief: Personeel en service
2 nachten verbleven in oktober 2023

4/10 – Matig

Johnny

Zakenreiziger
Positief: Netheid, personeel en service
The place wasn’t horrible it was clean and comfortable my only complaint was that they are doing renovations which they failed to mention when I checked in. I was woken up by the noise asked for a refund but since I booked through a 3rd party I had to call them first. Came back to room to complete my stay just to hear the construction continue until 1030pm at night
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved my stay. After a rough day of traveling the staff was so polite and helpful. They gave us a wonderful room and were sincere.
2 nachten verbleven in oktober 2023
Reactie van Mita op 10 okt 2023
thank you

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great experience!
Updated rooms! Clean. Friendly staff!
1 nacht verbleven in oktober 2023
Reactie van H.p op 9 okt 2023
Thank you for your feedback

10/10 – Uitstekend

Juanita

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Alex

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023

8/10 – Goed

Dominic

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

Raven

3 nachten verbleven in september 2023

8/10 – Goed

Joshua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the price, and it was reasonably well kept up, even through a remodel, but smelled like weed and tobacco smoke even in a nonsmoking room.
3 nachten verbleven in september 2023

6/10 – Redelijk

William

Negatief: Staat van de accommodatie en faciliteiten
We needed an inexpensive place to stay near a concert venue in Huntsville. This place was both convenient and inexpensive. It seemed to be clean. There was no hair dryer or coffee maker, but it did have a small fridge and a microwave, and these both worked fine. The room had a very, very strong odor of some type of unusual deodorizing spray that did not dissipate during our stay. I awoke the following morning with a series of bites that seemed to be similar to bedbug bites.
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Melissa

Reisde met partner
Positief: Personeel en service, voorzieningen
The room was spacious and clean but the bathroom had hairs on the shower wall and the water in the shower wasn't hot
1 nacht verbleven in september 2023

10/10 – Uitstekend

Selvin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in augustus 2023

10/10 – Uitstekend

Delanio

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property with all the amenities
1 nacht verbleven in augustus 2023

8/10 – Goed

Bethel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Joshua

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When we got there, the first two rooms they sent us to were not cleaned, had to go back to the front twice to get new key cards. The air conditioner barely worked in the room we finally got into. There were random people just wondering around the grounds at all hours of the day. I killed two roaches in our room. Just a terrible experience overall.
1 nacht verbleven in augustus 2023

4/10 – Matig

Abiodun

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was neat. Smells cigarette smoke badly and the area was terrible. We woke up to a homeless man sleeping by our door on the middle of the night. Hotel manager was very rude when approached about my door key card not working. There were very LOUD noises throughout the night and it was VERY DIFFICULT TO SLEEP. I wouldn't recommend this hotel for ANYONE. It was a horrible experience.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Tayanna

Reisde met familie
Positief: Voorzieningen
I was very comfortable need more then coffee for breakfast other then that everything good
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
been here before many times !!!
1 nacht verbleven in augustus 2023

8/10 – Goed

Ashley

Positief: Netheid, personeel en service
Rooms are clean staff is very nice there just to strick on company. Its a hotel room as long as no party’s going on no arguments then people should at least be able to have guest thats what people pay for not just having somewhere to sleep…. Overall grand palace is quiet clean and staff is very nice
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Gerita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

8/10 – Goed

Jamaar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice rooms wifi was better this time.
1 nacht verbleven in juli 2023
Reactie van Nehal op 31 jul 2023
Thank you for choosing to stay with us again and sharing your feedback. We are delighted to hear that you found our WiFi to be good during your recent visit. We have taken your previous review into account and have been actively making additional upgrades to ensure a seamless WiFi experience for all our guests.

2/10 – Ontzettend slecht

Kaleigh

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in juli 2023
Reactie van Nehal op 31 jul 2023
Thank your for taking the time to share your feedback with us. We deeply value all guest experiences, and I am personally sorry to hear that your recent stay did not meet your expectations.I recall your stay and the effort we made to address your needs, and I am disappointed to learn that we were unable to fully meet your expectations. Please know that your comfort and satisfaction are our top priorities, and I sincerely apologize if we fell short in delivering the experience you deserve.Rest assured, we take every guest's feedback seriously. Your positive experience is vital to us, and we will be reviewing the facilities and amenities to prevent similar issues from arising in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023