Hotels met zwembad in Hurworth-on-Tees

'We asked for a late check out and even though the hotel was absolutely empty - (we were the only two people at breakfast in a room that could seat 100) the hotel still denied a late checkout (personally I think 11am checkout is too early) so we were charged an extra £20 for a 12pm checkout. When the room costs £500 per night this is totally outrageous. The hotel was empty so it would have been a nice gesture to offer a 1pm checkout given at most high end hotels 12pm is standard. Very...

'The general condition of the hotel is poor, old, tired and a bit scruffy. The rooms just about fit the bill, but the bathrooms are very small. The general condition of the hotel is not good, the corridors are grotty and the floor is uneven. The staff are hit n miss, the cleaning ladies were friendly enough the night shift staff were completely incompetent, and don't expect room service, I had to order in a pizza!! It may have been because it was late, but they declined to provide even a...

'I arrived and the receptionist was nowhere to be found. I waiting’s 5-10 minutes then wandered around looking for staff. Found a kitchen team member who went to find someone. Waited another 5 minutes. Got checked in. Room was cold. Missed dinner due to delays. Shower started lovely and warm, within seconds of stepping in became cold. Had to suffer a cold shower. No hairdryer in the room. Checked out. Mentioned the issues. Receptionist was totally unbothered. Breakfast was nice. A very...