Gentile Caroline,Leggendo la Sua recensione mi viene in mente, non so perché, una citazione famosa di Anna Tatangelo: "...quando la persona é niente, l'offesa é zero".Cordiali salutiLuca

Sehr geehrte Ewa,danke für Ihre Bewertung, bis zum nächsten Mal!Mit freundlichen GrüssenLuca

Dear Jennifer,thank your for your review and for sharing your experience!Kind regardsLuca

Dear Patrice,thank you for sharing your experience!Kind regardsLuca

Gentile Marcello,grazie per aver condiviso la Sua esperienza.Alla prossima occasione!Cordiali salutiLuca

Merci Boris, à la prochiane fois! Bien cordialement Luca

Dear Christian, you had booked on your own the cheapest (and smallest) room available at the hotel. The room description provided by the website A-Hotels explains that the room has courtyard view, small double bed (140cm wide), no balcony but windows. There were rooms with balcony available, why did you choose one of those? You paid 69,00€ per night, per room, double occupancy, breakfast included at the end of May. During the period spent at the Hotel, you were extremely friendly, always smiling, no mention at all about being claustrophobic, no request to get another room, nothing said about leaving the room key at the reception. In more than 50 years no one has been robbed in his own room. In the Hotel there're more than 8 surveillance cameras and reception is open 24/7. You thanked us, saying that everything was ok. I really don't understand what happened then when you got home?!? Why did you say anything about all this things when you were at the Hotel? Next time if you have any problem, don't wait 3 days to be behind a screen, tell us straight, and we will try to fulfill your request. Regards Luca