Hello Melinda,Thank you for this thorough feedback regarding your recent stay with us. We strive to provide exceptional experiences each and every day, and I am disappointed to see that we dropped the ball on this one. Your feedback is very helpful as we improve our team, and the services we provide. I hope we have the opportunity to share these improvements with you during your next visit to Indy and provide you with the 5-star experience you deserve!

Hello Angel,Thank you for your feedback regarding your stay with us. Being that we are located in downtown Indianapolis, parking does come at a cost. However, we provide these details on our website and at time of check-in so that our guests are familiar with all of the parking options in the city (hotel valet, city garages, meters, etc.). I hope we have the opportunity to host you again, and would be happy to discuss all of your parking options with you as well to find the option that fits your needs best!

Hello Linda,Thank you for your feedback! I am glad to see you enjoyed your time with us, and hope we have the opportunity to host you again and gain a 5-star review!

Hi Kaylee,Thank you for the awesome review! So glad to see you had a 5-star experience with us. We look forward to welcoming you back with another exceptional stay during your next trip to Indianapolis!

Hello Larissa,I am so glad to see that you had a great time with us, and enjoyed our city-centric location. Who doesn't love staying in the heart od Downtown Indianapolis?! We look forward to hosting you again in the future during your next trip to the city.

Hello Michael,We appreciate you sharing your feedback. I am sorry to hear that your stay was only average with us, as we strive for above average experiences! I hope we have the opportunity to provide you with that during your next visit to Indianapolis!

Hello Aaron,Thank you for taking the time to leave us a review. I am glad to see you had a good stay with us, and I hope we have the opportunity to host you again in the future and earn that 5-star review!

Hello Neva,Thank you for taking the time to share your feedback. I am disappointed to see that you had an average experience with us. I hope we have the oppurtunity to provide you with an improved stay during your next visit to Indy!

Hello Rob,Thank you for sharing your feedback with us. I hope we have the opportunity to host you again in the future and provide you with an improved 5-Star experience!

Hello Keith,thank you for taking the time to leave your feedback regarding your stay and room type. We always love hearing suggestions as it helps us continue to improve our product and services. I hope we have the opportunity to host you again and provide you with a room type that better fits your needs.

Hello Claudia,Thank you for your 5-Star review! We look forward to hosting you again in the near future and providing you with another exceptional experience.

Hello Deanna,Thank you for your feedback. I am disappointed to hear that your experience with sub-par, as we always strive to provide 5-star experiences. I hope we have the opportunity to provide you with an improved experience during your next trip to the city.

Hello Amy,Thank you for sharing this amazing feedback with us! I am so glad to see you had an exceptional experience with us. Your critique regarding our front desk processes will be used to improve those services. We hope to have the opportunity to showcase the improvements and provide you with another 5-star experience in the near future.

Hello Scott,Thank you for sharing your 5-Star experience with us! We look forward to welcoming you back and providing you with another top-notch experience!

Hello Mikayla! Thank you for the 5-star review! We look forward to providing you with another exceptional experience during your next visit to Indianapolis.

Hello Ryan,Thanks for taking the time to leave us a review. So glad you had a 5-star experience with us. We look forward to providing you with the same high level of hospitality during your next visit to the Circle City!

Hello Anthony,I appreciate you staying with us, and am so glad to see that you found a clean, centrally-located home away from home. We look forward to providing you with another great experience and earning that 5-star review!

Hello Nicholas,We appreciate you sharing your feedback as it helps us continue improving our services and amenities. Your feedback is important, and I will be sharing it with our team so that we can improve those specific areas you mentioned. We hope you provide us with another chance to host you while you are in town, and showcase the improvements that we have made!

Hey Byron,I'm so glad you loved your experience with us and that you're already planning a return trip! We look forward to providing you with another exceptional experience during your next visit!

Hello Nicole,We appreciate you taking the time to leave us a review. I love that you had a great experience with us, and I hope we have the opportunity to provide you with many more. Come back and see us next time you're in Indy!

Hello Jeffrey,Thank you for sharing your feedback regarding your recent stay with us,. I am disappointed to see that you had a sub-par experience with us. I hope that we have the opportunity to provide you with an enhanced experience during your next visit to Indianapolis.

Hello Michael,Thank you for the 5-Star review! So glad to see you had a great stay, and we look forward to providing you with another exceptional experience during your next stay in Indy!

Hello Lucas,Thank you for sharing your feedback with us regarding your stay. I am so glad to see you had a 5-star experience with us, and we appreciate your feedback as we continue to improve our services. We hope to have the opportunity to host you again in the near future!

Hello Richard,Thank you for taking the time to share your feedback. Our guest's safety and well-being is our #1 priority, and I apologize that the gentleman who entered our building caused some concern regarding that. I was happy to see that our team handled the situation extremely well, as our on-site security officer responded immediately to the situation, and the police handled the matter in under 10 minutes of the man entering our building.Our goal is to continue to provide the safety and security measures to ensure our guests' safety remains a key priority. We hope we have the opportunity to host you in the future and provide you with a better, more comfortable experience.

Hello Angelyn,Thank you for taking the time to share your feedback! I am thrilled to see that we are your go-to hotel when staying in Indy. We look forward to hosting you again and providing you with that same top-notch service you are used to with us!

Hello Cheryl,Thank you for your kind review! I am so glad that you had a 5-star experience and that our team was able to make a positive impact during your time with us. Glad you loved the plethora of food options around as well! We look forward to welcoming you back in the near future and providing you with another exceptional experience.

Hello,Thank you for sharing your feedback. I truly apologize for the experience you had with us when using one of our elevators. It is unfortunate when these things happen, and I understand your feelings of frustration. However, I am glad that our team was able to quickly gain access to the elevator you were in and resolve the issue. I hope we have the opportunity to host you again in the future and provide you with a much better experience.

Hello Pamela,I appreciate you sharing your feedback, and love that you had a fantastic stay with us! I hope we have the opportunity to host you again in the near future and provide you with another 5-Star experience!

Hello Jennifer,Thanks for taking the time to leave us a review. I'm saddened to see that you had an average stay based on your score, as we strive for excellence! I hope we have the opportunity to provide an improved experience for you during your next stop in Indianapolis.

Hello Aleksandra,Thank you for sharing your feedback with us! I am so glad to see that you enjoyed our prime location in Downtown Indianapolis, and that our valet team was able to make a positive impact during your stay. We look forward to hosting you again and having the opportunity to provide you with a 5-Star experience!

Hello Tracy,Thank you for taking the time to leave us a review! I am so glad to see you had a fantastic experience with us. Come back and see us during your next visit to Indianapolis!

Hello Mark,Thank you for taking the time to leave us a review. I am disappointed to see that you had an "average" experience, however I hope we have the opportunity to host you again and provide an improved experience that is above and beyond!

Hello Noor,Thank you for your 5-star review! I am so glad you had such a phenomenal stay with us. We hope to have the opportunity to host you again and provide another top-notch experience!

Nina,Thank you for the great review! We appreciate your feedback and look forward to welcoming you back to our hotel next time you travel to the downtown Indianapolis area.

Kylie,Thank you for taking a moment to share your experience with us. We appreciate your candid feedback regarding your stay. I am so sorry to hear you found our beds to be uncomfortable. We understand how important a great nights sleep is! I am glad all other aspects of your stay were enjoyable, though. I am happy to share with you that our hotel will undergo a full renovation in the near future and brand new beds and mattresses are part of this scope. We hope you will choose to stay with us again next time you travel to the downtown Indianapolis area.

Hello Charles,Thanks for taking the time to leave us a 1/10 review! I am so glad you enjoyed your stay with us. Be sure to come back and visit during your next trip to Indianapolis!

Hello Kim,Thank you for sharing your feedback with us. I'm sorry to see that you felt like your stay warranted a 1-star review. We know we can do better, and hope to have the opportunity to do so during your next stay in Indianapolis.

Hello Lisa,Thank you SO much for this amazing feedback! I am so glad to see that you enjoyed our historic, city-centric hotel, and that your stay was not only clean but comfortable as well! We look forward to being your Indianapolis host the next time you visit the city!

Hello Gabriel,I appreciate you taking the time to leave us a review! Based on your 10/10 rating I'd say you had an amazing time! Thanks for choosing to stay with us, and I hope we have the opportunity to host you again during your next visit to Indianapolis.

Hello James,Thank you for taking the time to leave us a review. I am disappointed to see that you had a 3/5 star experience, as that is absolutely not our standard. I hope we have the opportunity to showcase our hospitality skills with an improved experience in the near future.

Hello Jemeil,Thank you for sharing your feedback. I am sorry to hear that the view from your room did not meet your expectations. I hope we have the opportunity to provide you with an improved experience, this time with the full city view you were hoping for!

Hello Nora,Thank you for taking the time to leave us a review! I am thrilled to see that you had a 10/10 experience with us! We look forward to providing you with another exceptional stay during your next trip to Indy!

Hello Grant,Thank you for taking the time to leave us a review! I am so glad you had a great experience, and we look forward to welcoming you back soon!

Hello Farrah,I am so glad to see that you had a 5-star experience with us! Thanks again for choosing to stay with us during your time in Indy, and I hope we have the opportunity to host you again during your next trip!

Hello Barb,Thank you for the AMAZING feedback! I am so glad that our experienced guest service agents were able to provide you with a tailored, high-class experience. I also love that you enjoyed our historic building as well. Although built in 1914, we sure have done a lot to keep it modern and comfortable for our guests. Thanks for taking notice! We look forward to providing you with another wonderful experience during your next trip to Indianapolis.

Hello Sara,Thank you for taking the time to leave us a 5-star review! I am so glad you enjoyed your experience with us. I hope we continue to be your go-to accommodations during your trips to Indianapolis!

Hello Renee,Thanks for sharing your feedback on your recent stay! I too love being in the action, and I am thrilled to see that you found our hotel to be exactly what you were looking for. Nothing like a getaway to the city! Thanks again for choosing to stay with us, and I hope we have the opportunity to host you again!