Voorkant van accommodatie

Beoordelingen van Norwood Inn & Suites Indianapolis

2.5 out of 5
Norwood Inn & Suites Indianapolis
2349 Post Dr #1, Indianapolis, IN

Beoordelingen

4,2
Gastenscore: 10 - Uitstekend. 23 van 231 beoordelingen" "
Gastenscore: 8 - Goed. 18 van 231 beoordelingen" "
Gastenscore: 6 - Redelijk. 27 van 231 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 231 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 126 van 231 beoordelingen" "

4,0/10

Netheid

5,2/10

Personeel en service

3,8/10

Voorzieningen

3,6/10

Staat van de accommodatie en faciliteiten

4,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

lane

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They cut corners every place they can.
2 nachten verbleven in mei 2024
Reactie van ss op 21 mei 2024
We always try to provide good hospitality to guests. There is nothing like cutting corners. However, we will work on improving our service, for sure.

2/10 – Ontzettend slecht

JOSH

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The fact that this place is an actual hotel is ridiculous! I’m embarrassed that we stayed here but it was late at night when we checked in and we were tired. We left midday the next day and didn’t even checkout. Smelled like straight weed, sketchy people all around the premises and some with guns out of pocket. Entire place is pathetic. Should close this crap hole down. Dirty, too.
2 nachten verbleven in mei 2024
Reactie van ss op 21 mei 2024
Your experience of staying in the hotel might not be good but the hotel is a well maintained place where the regular guests come and stay comfortably. As far the people around are concerned, we can ensure that this is safe place to stay as the entire hotel is under surveillance. Apologies for not meeting your high expectations.

10/10 – Uitstekend

Jozzie J

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great quite safe clean place to stay at a low cost I recommend this Inn to all I'm a Hyatt Girl and I appreciate this place and beautiful nice hospitality staff from front desk to house keeping
1 nacht verbleven in mei 2024
Reactie van ss op 7 mei 2024
Thanks for the feedback.

10/10 – Uitstekend

Dwayne

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It was great for the money. Enjoyed my stay. White noise machine was necessary. coffee in the morning. Doesnt look the best a bit run down. but people were nice and it served its purpose. Would stay again.
4 nachten verbleven in mei 2024
Reactie van ss op 7 mei 2024
Thanks for reaching out to us. We always try to improve our services.

6/10 – Redelijk

Robert, Crawfordsville

Positief: Personeel en service
Negatief: Voorzieningen
The staff had some difficulties getting me connected to their wifi. However, by using their combined problem solving skills and a bit of persistence. They finally got my mobile device connected. The nightly rate was in-line with the property characteristics. If your expectations are as low as the price is, then you will not be disappointed.
1 nacht verbleven in mei 2024
Reactie van ss op 7 mei 2024
the hotel is maintaining the services and tries to provide the best comfort to the guests. However, the things like Wifi connectivity is a technical glitch which might arise any time. I am glad that the issue was resolves and you were able to connect your mobile with wifi.

4/10 – Matig

Jennifer

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very run down. Carpet was gross. The lighting in the room was so dim it was useless. The bed was clean and comfortable but had no blanket! Only sheets. Needs lots of maintenance done, but staff was nice and were trying their best.
1 nacht verbleven in mei 2024
Reactie van ss op 7 mei 2024
Sorry for the discomfort during your stay. the lights are fine in the room. The sheets are provided as per the whether. If it is cold , the blankets provided.

2/10 – Ontzettend slecht

Miguel Adrian Fred

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No water. Roaches in the bathroom. 1 towel for 3 guess. Enough said.
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Andrea, Graniteville

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The trouble starts in the parking lot, which is seriously in need of repair. The front desk staff is nice when they aren't lying to you. I requested a room with (2) queen beds and was given one with (2) full size. The water went out for about 45 minutes before I could take a shower. Thank God I had already flushed. In the morning, there was no hot water, and killed a roach crawling on the wall. Needless to say, we didn't stay another night. The price isn't worth the aggravation and possible pest control services you might need when you get home.
3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Jasmine

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It WAS DISGUSTING. TURF IN THE ELEVATOR? Dirty walls, my toddlers feet was pitch black after 5 mins on the carpet, bathroom was filthy. Including the tub, toilet part was never changed. Queen needs were definitely full. Breakfast was 2 random cereals with random unlabeled milk
1 nacht verbleven in april 2024

4/10 – Matig

Francisco, Chicago

1 nacht verbleven in april 2024

4/10 – Matig

April

Reisde met een groep
When taking a shower the hot is cold at least in the room I was in
1 nacht verbleven in april 2024
Reactie van ss op 22 apr 2024
So, sorry for that. Might be some fault occurred. because the room in which you stayed, no such issue is reported . anyways, thanks ill get it checked once again.

2/10 – Ontzettend slecht

Justin

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Reeked of smoke and mildew. Nail clippings on the bathroom floor, heating/AC unit falling out of the wall and open to the outside
2 nachten verbleven in april 2024
Reactie van ss op 22 apr 2024
The cleanings of hotel is seriously taken . You should have asked hotel staff for the bathroom cleaning . The A/c unit is fixed now. Regarding the smoke, there is no such smell. Might be it was something else.

6/10 – Redelijk

Robert

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
An inexpensive place to stay, but don't expect more than a bed.
2 nachten verbleven in april 2024
Reactie van ss op 22 apr 2024
Thanks for the fair feedback. We always try to provide aa comfortable stay to our guests. The guest's comfort is our priority and always ready to improve. Thanks.

4/10 – Matig

Aneesah

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
poor quality
2 nachten verbleven in april 2024
Reactie van ss op 22 apr 2024
Thanks. Would like o improve

6/10 – Redelijk

Malcolm

Reisde met een groep
Negatief: Personeel en service
Adequate. TV did not work. Nothing great, nothing terrible.
1 nacht verbleven in april 2024
Reactie van ss op 22 apr 2024
So sorry for the TV. If you would have reported tis to front desk they would have fixed it. Anyways , would like to welcome you again hanks

2/10 – Ontzettend slecht

Jake

Reisde met een groep, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No heat in shower. Smelled like cigarettes. Toilet wouldn't flush without removing cover. Do not stay here.
2 nachten verbleven in april 2024
Reactie van ss op 22 apr 2024
Hey . did you talk o the hotel staff about it. They must have fixed the heat issue and the toilet too. We request our guests to communicate with staff in case they have any issue . For us, the guest's comfort is our priority. We really apologies for the discomfort you felt.

4/10 – Matig

Kathleen

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Can’t think of anything positive to say…
2 nachten verbleven in april 2024
Reactie van ss op 22 apr 2024
So, sorry for the uncomfortable stay . The hotel is well maintained and provides a comfortable stay to the guests. We are really sorry for the discomfort you felt but really unable to understand what was the issue.

4/10 – Matig

Sadie

1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

CHRIS

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have never seen a hotel in such a state. So decrepit it seems like the hotel was shut down and now managed by people who walked in off the street. Filthy hotel, filthy rooms. No towels, broken faucet, brojen shower. Holes all over the walls. Garbage all over the parking lot.
Reactie van ss op 22 apr 2024
The hotel is old but very well maintained . It is not a fancy hotel but provides a comfortable stay to the guest. It is always open and was never shut down. The parking area is also clean. The towel ae enough and we provide extra towels if the guest ask.

8/10 – Goed

Patrice

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome place
1 nacht verbleven in maart 2024

4/10 – Matig

Clifford

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Area did not feel safe for my wife and children. We left before our stay was over and just went to a better place even though we lost the $$ for those remaining nights. Heater had 1inch separation from the wall allowing bugs in. Refrigerator did not work. Derelict cars in the parking lot. It is mainly a place for long term tenants not a great place for travelers.
Reactie van rr op 2 apr 2024
The entire htel in uder the survillence and fully covered with camera coverage . There is no need to feel unsafe. We are sorry for not having a comfortable stay at property. The hotel accommodates regular travelers and we provide the best services to the guests. The refrigerator and the heater issue could have been fixed . You would have asked the front desk .Anyhow, we are again sorry for the discomfort.

2/10 – Ontzettend slecht

Melissa

Negatief: Voorzieningen
I was in two different rooms. First room toilet, didn’t flush it was backed up the bathroom faucet did not work. They turned the water off. The sheets were all stained up. Microwave didn’t have a turning table went down complain. They turned around and gave me another room oh, I forgot the first room had Q-tips sticking out of the wall three of them, then they moved me to the second room as I in the room window did not shut it was off frame so I complained about it and they moved me to another room. A lot better room. Everything worked in that room and they had a phone in this room but my old room they didn’t, but the phone in the second room didn’t even work, and on this site, they said that there is no elevator. There is an elevator there is no breakfast there is breakfast but it’s not very good breakfast so be very careful if you go to this place and there is weed smell everywhere and it came underneath the door into my room both rooms and a check your room before you check out. That way you know if you get your deposit back or not and they also said they don’t accept cash for deposit. Yes they do accept cash for deposit. This site needs to update it.
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Ervin

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They not cleaning my room
2 nachten verbleven in maart 2024
Reactie van ss op 11 mrt 2024
Did you inform the front desk. Plz do that. we want to provide better services to our guests, cleanliness is the first priority. It's just possible that you have missed the room cleaning service.

10/10 – Uitstekend

Patrice

1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Andrew

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front door is broken and the bell to ring to notify the staff was missing. After waiting ten minutes another hotel guest opened the front door so I could enter. I then stood at the front desk waiting for the staff to show up. The entire place is filthy and in disrepair. It smells like a flop house. My room had tears in the box springs, dirt on the bathroom floor. The coffee maker still had a soggy used coffee pod in the top, floating in a pool of who knows how old tepid coffee water. There were trashy people yelling both inside the hotel and outside until late in the night. There was a guy passed-out on the stairs in the stairwell. I left after the first night, which was already one night longer than I should have stayed. This place is a dump with inattentive staff. Don’t waste your time or money.
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Hadia

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Patrice

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always nice when I stay at this location
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

BRAD

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Can’t review because it gets rejected for writing what it’s truly like
Reactie van ss op 28 feb 2024
Our guest's feedback is our main priority. We maintain a log book in the hotel. You can write in that , in case you face any difficulty. We genuinely care for the comfort of the guests

2/10 – Ontzettend slecht

William

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not Recommended
Upon entering the room we found the window wide open which made the room freezing. There were roaches crawling on the walls and the beds had no blankets. There was also no hot water the entire 2 night stay. On top of all that the hotel charged the wrong card and there was never anyone at the front desk when we would go down. Probably the worst hotel I've seen in a long time.
2 nachten verbleven in februari 2024
Reactie van ss op 28 feb 2024
Sorry for the inconvenience you had staying in the hotel. As per your request, the window of the room was closed. Regarding the hot water, the hot water supply takes time (5-10mins),probably, you didn’t wait for so long. The front desk guys are always there, it’s really strange to come to know that you couldn’t find any one of them. The inconvenience is regretted.

10/10 – Uitstekend

Patrice

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very relaxing
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Lakresha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hospitality
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Randy

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was dirty. Mold on the shower. Walls had dried liquid on the walls. At checkout the front attendant left me standing at the counter while he went to check my room and two others . Unbelievable actually
Reactie van ss op 28 feb 2024
There was no mold in the room and no dried liquid was found on the walls. During the checkout time, front desk normally visits the room. We genuinely don't want our guests to feel any discomfort. Apologize for that

8/10 – Goed

lisa

Zakenreiziger
Positief: Netheid, personeel en service
I enjoyed my stay
14 nachten verbleven in januari 2024

6/10 – Redelijk

R

.

10/10 – Uitstekend

Zackery

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel does a lot of things well.The service is excellent and the staff is very friendly.The room was spacious and quiet.Teh bathroom was big.The location was very convenient and in a great neighborhood.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

lisa

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Its was good

2/10 – Ontzettend slecht

Angela

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Smh I was only one nite.
I arrived. And had to change rooms 3 times. And the room I ended up with the window had a huge breeze from it. It was spots on the wall. Floors was not that clean. My key need to be rescanned bc it wouldn't work ( I keep it away from my phone and it still kept not working)
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Audrey

Reisde met familie
2 nachten verbleven in januari 2024

6/10 – Redelijk

Daniel

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Kimberly S

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Picture not at all accurate. Outside poorly kept. Mattress disgusting. Felt unsafe. Did not stay.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Jeaniel

8 nachten verbleven in december 2023

10/10 – Uitstekend

Kishore

Positief: Netheid, personeel en service
Check in was easy and simple, area around property was nice with many food options. Front desk staff were very welcoming. Will be back for my next trip.
1 nacht verbleven in december 2023
Reactie van Sam op 18 dec 2023
I'm glad to hear that you enjoy staying with us. Thank you for sharing your valuable feedback.

10/10 – Uitstekend

Patrice

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Sam op 18 dec 2023
I'm glad to hear that you enjoy staying with us. Thank you for sharing your valuable feedback.

4/10 – Matig

Tricia

2 nachten verbleven in december 2023

8/10 – Goed

Latanya

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van Sam op 18 dec 2023
I'm glad to hear that you enjoy staying with us. Thank you for sharing your valuable feedback.

2/10 – Ontzettend slecht

Ashia

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was nasty roach infested and they did not want to give me my money back
1 nacht verbleven in december 2023
Reactie van Sam op 6 dec 2023
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your stay. Rest assured, we will take prompt measures to address and rectify the issues to ensure that everything is taken care of to enhance the overall experience for our guests.

10/10 – Uitstekend

Lakresha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good property nice service friendly attendees
4 nachten verbleven in oktober 2023
Reactie van Sam op 18 dec 2023
I'm glad to hear that you enjoy staying with us. Thank you for sharing your valuable feedback.

2/10 – Ontzettend slecht

Heather

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Disgrace
It was dreadful,ROACHES found in my room my 2nd night there and no compensation, no washcloths only 1 large towel, no garbage can, floors dirty, no hot water in the shower, very run down hotel. I do not recommend this place at all. Side doors dont lock and then my bf left his wallet in the room and they already went in the room and tried to hide it in the bed sheets n mind you they didn't want to let him back in the room to look!!!!! I will add that the lady that checked me in was very nice but thats all that i will say!! YOU GET WHAT YOU PAY FOR I WILL NEVER GO FOR THE CHEAPEST EVER AGAIN!!!
2 nachten verbleven in december 2023
Reactie van Sam op 6 dec 2023
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your stay. Rest assured, we will take prompt measures to address and rectify the issues to ensure that everything is taken care of to enhance the overall experience for our guests.

6/10 – Redelijk

edward

Reisde met familie
Negatief: Netheid, personeel en service
My room was not ready at 8 pm
1 nacht verbleven in december 2023
Reactie van Sam op 6 dec 2023
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your stay.

2/10 – Ontzettend slecht

Tim

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Security latch on door was broke. Coffee machine parts missing. No vending machines dirty. Just not a good place to stay. I WILL NOT STAY THERE EVER AGAIN!
1 nacht verbleven in december 2023
Reactie van Sam op 6 dec 2023
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your stay. Rest assured, we will take prompt measures to address and rectify the issues to ensure that everything is taken care of to enhance the overall experience for our guests.