Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 600 van 1000 beoordelingen" "
10 - Uitstekend
600
Gastenscore: 8 - Goed. 262 van 1000 beoordelingen" "
8 - Goed
262
Gastenscore: 6 - Redelijk. 69 van 1000 beoordelingen" "
6 - Redelijk
69
Gastenscore: 4 - Matig. 39 van 1000 beoordelingen" "
4 - Matig
39
Gastenscore: 2 - Ontzettend slecht. 30 van 1000 beoordelingen" "
2 - Ontzettend slecht
30
9,2/10
Netheid
9,0/10
Personeel en service
8,6/10
Voorzieningen
9,2/10
Staat van de accommodatie en faciliteiten
9,0/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Anita, Vancouver
Reisde met familie
19 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, spacious, walkable to many nearby destinations. Parking is pricey, but fortunately I was able to get around without a car
Anita
3 nachten verbleven in mei 2024
Reactie van RS op 22 mei 2024
Thank you for your excellent review and for awarding us a perfect 5/5 rating! We're delighted to hear that you found our hotel clean and spacious, and appreciated the convenient walkable location to many nearby destinations.We understand that parking can be pricey, and we're glad to know you were able to get around without a car. Your feedback is valuable, and we appreciate you sharing your experience with us.We look forward to welcoming you back for another wonderful stay in the future.Warm regards,
10/10 – Uitstekend
Christopher, Huntington Station
Reisde met familie
13 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel property was clean, fitness center was fantastic. Room was large and clean. Staff was friendly and professional. Some things could be improved include breakfast experience could be better. Hot beverages were frequently exhausted. Milk was expired so cereal was not possible.
Christopher
2 nachten verbleven in mei 2024
Reactie van RS op 14 mei 2024
Thank you for your wonderful 5/5 rating and for sharing your experience with us. We're delighted to hear that you found our property clean, enjoyed the fantastic fitness center, and appreciated the large, clean room along with our friendly and professional staff.We apologize for the issues you encountered with the breakfast service. Your feedback regarding the hot beverages and expired milk is important to us, and we will address these concerns to improve the breakfast experience for our guests.Thank you again for your valuable feedback. We look forward to welcoming you back for an even better stay in the future.Warm regards,
10/10 – Uitstekend
Fabio
Reisde met familie
12 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, spacious rooms
Fabio
1 nacht verbleven in mei 2024
Reactie van RS op 12 mei 2024
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our great location and found our rooms spacious during your stay.Providing comfortable accommodations and a convenient location is at the core of what we do, and we're thrilled that we could meet your expectations in these areas.Your kind words mean a lot to us, and we look forward to welcoming you back for another excellent stay whenever you're in the area.
10/10 – Uitstekend
gail
Reisde met familie en kleine kinderen
10 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
gail
1 nacht verbleven in mei 2024
Reactie van RS op 12 mei 2024
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a fantastic experience during your stay at our hotel.Your feedback means the world to us, and we're delighted that we were able to meet your expectations and provide you with a five-star experience. We strive to create memorable stays for all our guests, and it's truly rewarding to know that we succeeded with you.We can't wait to welcome you back for another amazing stay whenever your travels bring you back
10/10 – Uitstekend
Jeremy
Reisde met partner
5 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient access to starting line for Indy Mini
Jeremy
1 nacht verbleven in mei 2024
Reactie van Whitley J op 6 mei 2024
Thank you for your review! We hope you come back and see us again soon.
4/10 – Matig
Tracy
Reisde met familie
5 mei 2024
Check in was a nightmare. This hotel emails you multiple times within 24 hours of your arrival wanting you to check in. This email means nothing! Especially your special requests which was early arrival. I also requested early arrival(2:00pm) when I had to make changes to my arrival date. When we arrived at 12:30, we knew we had to wait until at least 2:00 but was told that if we paid a early arrival fee of $30 they could give us a room now. We decided to go to lunch and wait until 2. We went back at 2:00 and was told our room wasn't ready. Meanwhile as we're sitting there waiting, other guests were arriving early but they were getting their early fee waived! We went to ask if we could have the fee waived and the desk clerk said" your room isn't ready". What? We waited until 3:30 (1 1/2 hours) to get into a room. NOT HAPPY!!😠
Tracy
2 nachten verbleven in mei 2024
Reactie van Whitley J op 6 mei 2024
Thank you for your feedback. We want to sincerely apologize for the frustrations your experience during your arrival. We will share your feedback with the rest of the team. We hope you give us the opportunity to serve you again soon.
8/10 – Goed
steven
2 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unfortunately the quality of the breakfast was very poor. Possibly the worst I’ve had in many years. Everything else was good.
steven
5 nachten verbleven in april 2024
Reactie van Whitley J op 6 mei 2024
Thank you for your feedback. We are sorry you did not enjoy your breakfast. We will strive to be better next time.
10/10 – Uitstekend
Dejanir, Champaign
29 apr 2024
Dejanir
1 nacht verbleven in april 2024
Reactie van RS op 22 mei 2024
Thank you for your awesome review! We hope to see you again soon!
6/10 – Redelijk
Sara
19 apr 2024
Positief: Personeel en service
The room had dirty floors. Also, there wasn’t any lotion etc in the room.
Sara
2 nachten verbleven in april 2024
Reactie van Springhill Suites op 20 apr 2024
Thank you for taking the time to provide feedback about your stay at the Springhill Suites Downtown Indianapolis. We take great pride in ensuring to provide the highest quality of service and I sincerely apologize for failing to meet your expectations. I hope you will consider giving us another chance when your travels bring you back to the area.
10/10 – Uitstekend
Jennifer
Reisde met een groep, Reisde met partner, Reisde met familie
16 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed here for Smokey Prom and it was perfect! Great room, great location, friendly staff! Will definitely stay again!
Jennifer
1 nacht verbleven in april 2024
Reactie van Whitley J op 17 apr 2024
Thank you for staying with us ! Come back and see us soon !
8/10 – Goed
Katherine, Terre Haute
14 apr 2024
Katherine
1 nacht verbleven in april 2024
Reactie van Whitley J op 6 mei 2024
Thank you for your review. Come back and see us soon.
10/10 – Uitstekend
Edgar
13 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place
Edgar
1 nacht verbleven in april 2024
Reactie van Whitley J op 14 apr 2024
Thank you for your Feedback!Come back and see us again soon.
8/10 – Goed
eric
Reisde met een groep
9 apr 2024
Not quite perfect but a really good experience.
The staff members were all personable and hard working.
eric
2 nachten verbleven in april 2024
Reactie van Whitley J op 14 apr 2024
Thank you for your Feedback! It was our pleasure to have you! Come back and see us again soon.
10/10 – Uitstekend
Willem
9 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Conveniently located to conference center. Connected property of Courtyard has nice little bar area with good late night food.
Willem
3 nachten verbleven in april 2024
Reactie van Whitley J op 14 apr 2024
Thank you for your Feedback! It was our pleasure to have you! Come back and see us again soon.
10/10 – Uitstekend
Darlene
8 apr 2024
Darlene
1 nacht verbleven in april 2024
Reactie van Whitley J op 14 apr 2024
Thank you for your Feedback! Come back and see us again soon.
10/10 – Uitstekend
Arlene
5 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Arlene
2 nachten verbleven in februari 2024
Reactie van Whitley J op 14 apr 2024
Thank you for your review! We look forward to seeing you again when your back in Indy !
10/10 – Uitstekend
Jose
1 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente servicio en todas sus áreas, el personal de limpieza, en el front desk excelente atención, solo agregaría un poco más de variedad en el desayuno, pero del resto excleente
Jose
1 nacht verbleven in maart 2024
Reactie van Whitley J op 5 apr 2024
Thank you for you feedback ! We hope you come stay with us again soon!
10/10 – Uitstekend
Tanya
25 mrt 2024
Tanya
3 nachten verbleven in maart 2024
Reactie van Whitley J op 17 apr 2024
Thank you for staying with us! Come back and see us soon !
10/10 – Uitstekend
Olga
25 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Olga
1 nacht verbleven in maart 2024
Reactie van Whitley J op 5 apr 2024
Thank you for staying with us !
2/10 – Ontzettend slecht
Mark
Reisde met partner
25 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Charged extra for parking and early checkin. I was not aware of this until I came on the property
Mark
2 nachten verbleven in maart 2024
Reactie van Whitley J op 5 apr 2024
Thank you for your feedback. We sincerely apologize for the inconvenience the miscommunication may have caused. We hope you choose to come stay with us again soon.
10/10 – Uitstekend
Kimberly, Westfield
Reisde met familie
26 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to everything. Skywalk to convention center. No room service.
Kimberly
2 nachten verbleven in februari 2024
Reactie van Whitley J op 27 feb 2024
Thank you for your feedback. Come back and see us again soon.
2/10 – Ontzettend slecht
Charles
Zakenreiziger
26 feb 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I stay here monthly and consistently wait for check in. No one is at the desk. Stood for minutes today, only to be told that I would have to go around to the other hotel for check in. Maybe put a doorbell people can ring when service is needed. I can appreciate that having someone at the desk all of the time during slow periods is not realistic, but provide a solution.
Charles
1 nacht verbleven in februari 2024
Reactie van Whitley J op 27 feb 2024
Thank you for you feedback. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again. We hope you come and stay with us again soon!
10/10 – Uitstekend
Adrean
Reisde met partner
24 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were extremely polite and helpful. Great food choices for the free breakfast.
Adrean
1 nacht verbleven in februari 2024
Reactie van Whitley J op 27 feb 2024
Thank you for your amazing feedback. Come back and see us soon.
10/10 – Uitstekend
Guadalupe
Zakenreiziger, Reisde met familie
12 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Safe Quiet and Clean
Guadalupe
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 14 feb 2024
Hello Mr/Ms. Guadalupe, Thank you for taking the survey, if you have any specific details about your stay we would love to hear about it.
8/10 – Goed
Timothy
Zakenreiziger
6 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Timothy
1 nacht verbleven in februari 2024
Reactie van Front Desk Management op 8 feb 2024
Hello Timothy, Thank you for staying with us during your time in Indianapolis, if you have any specific details about your stay you like share with us we would enjoy hearing the feedback.
10/10 – Uitstekend
Jennifer
5 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Na
Jennifer
1 nacht verbleven in februari 2024
Reactie van Hotel management op 6 feb 2024
Hello, thank you for taking the time for taking the survey. If you have any additional feedback, would love to hear from you and glad you enjoyed your stay.
10/10 – Uitstekend
Daniel
Zakenreiziger
31 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff. Thanks.
Daniel
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 4 feb 2024
Thank you for your feedback ad let our staff know how much they are appreciated by our guest.
10/10 – Uitstekend
Vladimir
28 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location
Vladimir
1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 29 jan 2024
We are so pleased that you enjoyed your stay. We hope that in the future you will stay with us again.
4/10 – Matig
Richer
27 jan 2024
Richer
2 nachten verbleven in januari 2024
Reactie van Springhill Suites op 22 mrt 2024
Thank you for taking the time to provide feedback about your recent stay at the SpringHill Suites Downtown Indianapolis. We hope to see you in the future when your travels bring you back to Indy!
10/10 – Uitstekend
Erica
Reisde met een groep
23 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Erica
2 nachten verbleven in januari 2024
Reactie van Front Office Manager op 29 jan 2024
We are so pleased that you enjoyed your stay. We hope that in the future you will stay with us again.
8/10 – Goed
Aidan
22 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was a homeless lady hanging out in the elevat
Aidan
1 nacht verbleven in januari 2024
Reactie van Front Desk Management op 23 jan 2024
We apologize for that and please know we take security of our guest seriously. Please let us know if this happens again at any of the hotels as we do not want our guest feel unsafe. Thank you for your feedback.
10/10 – Uitstekend
Nancy
Reisde met familie
21 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nancy
3 nachten verbleven in januari 2024
Reactie van Front Desk Management op 23 jan 2024
Hello, thank you for taking the time for taking the review and glad you enjoyed your stay during your time in Indianapolis. Thank you
10/10 – Uitstekend
Melissa
Reisde met familie
17 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk help were amazing
Melissa
3 nachten verbleven in januari 2024
Reactie van Timothy MacNitt op 18 jan 2024
Hello Melissa, Thank you for staying with us at the Springhill Suites during your stay in Indianapolis. We are glad to hear that the front desk where helpful and amazing. We will definitely be sharing this with the team.
10/10 – Uitstekend
christine
Reisde met familie
15 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay!
Had to attend cheer competition at the Indy convention center. It was freezing but thankfully we never had to go outside. We went through the JW Marriot via elevator and skywalk to the center.
christine
3 nachten verbleven in januari 2024
Reactie van Timothy MacNitt op 16 jan 2024
Hello Christine, Thank you for joining us during JamFest in Indianapolis, We are so pleased that you enjoyed your stay and that our amenities like the skywalk was useful due to the cold weather. We hope that in the future you will stay with us again.
10/10 – Uitstekend
Melissa
Zakenreiziger, Reisde met familie
15 jan 2024
Positief: Netheid, personeel en service en voorzieningen
Would absolutely come again. Front desk staff were amazing
Melissa
1 nacht verbleven in januari 2024
Reactie van Timothy MacNitt op 16 jan 2024
Hello Melissa, Thank you for sharing your feedback with us and giving us a perfect score. We will share this with the Front Desk Team. We are so happy that you enjoyed your stay while visiting Indianapolis.
10/10 – Uitstekend
Alfred
Zakenreiziger
11 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Alfred
1 nacht verbleven in januari 2024
Reactie van Timothy MacNitt op 16 jan 2024
Hello Alfred, Thank you for staying at the Springhill Suites during your time in Indianapolis. We are honored that you gave us a perfect 10 score, if you have any direct feedback you would like to provide please do not hesitate to share it with us.
10/10 – Uitstekend
Halima
Reisde met familie
6 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean rooms awesome stay will go back .
Halima
2 nachten verbleven in januari 2024
Reactie van Timothy MacNitt op 8 jan 2024
Hello Halima, We are glad you stayed with us during your visit to Indianapolis. We are happy that you enjoyed your stay and you will be returning to our hotel next time you visit I will share your feedback with our housekeeping team about how clean the room was.
10/10 – Uitstekend
David
Zakenreiziger
6 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Abby was so delightful, friendly and helpfull at check in.
David
1 nacht verbleven in januari 2024
Reactie van Timothy MacNitt op 8 jan 2024
Hello David, We are glad that you stayed with us during your time in Indianapolis. We will be sharing your feedback with this team member.
10/10 – Uitstekend
Coumba
31 dec 2023
Positief: Staat van de accommodatie en faciliteiten
Coumba
2 nachten verbleven in december 2023
Reactie van Whitley J op 31 jan 2024
Thank you for your feedback! We look forward to seeing you again soon.
8/10 – Goed
Leonardo
Reisde met familie
30 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Leonardo
2 nachten verbleven in december 2023
Reactie van Timothy MacNtt op 31 dec 2023
Hello Leonardo, Thank you for staying with us during your time in Indianapolis, if you have any specific details we would enjoy hearing about it.
4/10 – Matig
Tamim, Sewickley
28 dec 2023
Tamim
3 nachten verbleven in december 2023
Reactie van Whitley J op 31 jan 2024
Thank you for your feedback! We look forward to seeing you again soon.
10/10 – Uitstekend
Florencio
Reisde met familie en kleine kinderen
19 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was good my wife and kids were safe and we will be back.
Florencio
1 nacht verbleven in december 2023
Reactie van Timothy MacNitt op 19 dec 2023
Hello Florencio, Thank you for staying with us during our visit to Indianapolis. We are glad your stay was great and that while visiting your wife and kids felt safe at our hotel. If anyone at the hotel stood out we would love to hear any specific details.
10/10 – Uitstekend
jaden
18 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
jaden
1 nacht verbleven in december 2023
Reactie van Timothy MacNitt op 19 dec 2023
Hello Jaden, Thank you for staying with us during our visit to Indianapolis. We are glad your stay was great as you gave us a perfect score. If you have any specific details of your stay we would love to hear the feedback.
10/10 – Uitstekend
Geverifieerde reiziger
Reisde met familie
18 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Christmas cheer
It was nice because of the hotel people were sweet an kind treated you as if you were not a guest but family. Really enjoyed our stay.
Geverifieerde reiziger
1 nacht verbleven in december 2023
Reactie van Timothy MacNitt op 18 dec 2023
Hello, Thank you for staying with you us during your time in Indianapolis. We always strive to treat our guest like family. We will always be your home away from home. We are pleased that our staff took care of you all. If you ha be anyone who stood out please let us know.
8/10 – Goed
James
Zakenreiziger
18 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
James
2 nachten verbleven in december 2023
Reactie van Timothy MacNitt op 20 dec 2023
Hello James, Thank you for staying with us during your time in Indianapolis. We would love to hear about your stay in more detail to help us be able to active survey scores of 9 or 10s. If you have any specifics that would be great.
8/10 – Goed
Victor
16 dec 2023
Victor
1 nacht verbleven in december 2023
Reactie van Timothy MacNitt op 7 jan 2024
Hello Victor, Thank you for staying with us during your visit to Indianapolis. Thank you for giving us a four out of five on your survey. What could we have done better to get you to give us a five out of five? If you have any direct feedback we would love to hear about it. Thank you.
8/10 – Goed
Gregory
15 dec 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gregory
2 nachten verbleven in december 2023
Reactie van Timothy MacNitt op 17 dec 2023
Hello Gregory, Thank you for staying with us during your time in Indianapolis. If you have any specific details about your stay we would love to hear the feedback.
8/10 – Goed
Tony
9 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tony
1 nacht verbleven in december 2023
Reactie van Timothy MacNitt op 13 dec 2023
Hello Tony, We are glad you enjoyed your stay while visiting Indy, if you have any specific feedback that would be great. What could we have done better to get you to a 9 or 10?
10/10 – Uitstekend
Tim
Zakenreiziger
8 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tim
1 nacht verbleven in december 2023
Reactie van Timothy MacNitt op 13 dec 2023
Hello Tim, We are glad that you enjoyed your stay to give us a perfect score. If you have any specific feedback we would love to hear it. Thank you.
8/10 – Goed
Lamisha
29 nov 2023
Positief: Netheid
Lamisha
2 nachten verbleven in september 2023
Reactie van Timothy MacNitt op 13 dec 2023
Hello Lamisha, Thank you for staying with us at the SpringHill Suites Indianapolis Downtown while you visited Indy. If you have any feedback about your stay that is specific we would love to hear about.