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Beoordelingen van Craigmonie Hotel Inverness by Compass Hospitality

3 out of 5
Craigmonie Hotel Inverness by Compass Hospitality
9 Annfield Road, Inverness, Scotland

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 316 van 725 beoordelingen" "
Gastenscore: 8 - Goed. 258 van 725 beoordelingen" "
Gastenscore: 6 - Redelijk. 105 van 725 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 725 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 725 beoordelingen" "

8,6/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Timo

Positief: Netheid, personeel en service
Prima hotel
Prima hotel voor kort verblijf. Check-in verliep heel soepel, veel parkeergelegenheid, vriendelijk personeel en heerlijk ontbijt. Kritische punten zijn de gehorigheid en onderhoud van de kamers.
2 nachten verbleven in oktober 2019
Reactie van Craigmonie Team op 4 dec 2019
Good evening Timo, Thank you for your recent review of the Craigmonie Hotel. I am delighted to hear you had a wonderful time staying at our hotel. With regards to the noise and maintenance of the room, I will pass these comments onto the general manager & maintenance team will will try to resolve this. We hope to see you again. Kind regards Craigmonie Team

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Leuk gebouw, soms een beetje een doolhof, maar wel grappig
1 nacht verbleven in oktober 2019
Reactie van Craigmonie Team op 4 dec 2019
Good evening, Thank you for your review. I am delighted to hear you had a wonderful stay with us and you enjoyed the features of the building. We look forward to seeing you again soon. Kind regards Craigmonie Team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kamer was netjes mooi hotel maar zou wel wat kunnen doen aan de deuren van de gang die wat erg hard dicht slaan. Was verder erg goed.
1 nacht verbleven in december 2018
Reactie van Craigmonie Team op 5 feb 2019
Good evening, Thank you for your review of our Hotel. I'm glad that you enjoyed the room you were in. Regarding the noise from the door, I shall speak to our maintenance team regarding the issue to rectify this. We look forward to welcoming you back to the Craigmonie Hotel. Kind regards Craigmonie Team

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
Negatief: Comfort kamer
Loopafstand van de binnenstad
Efficient ingerichte ruime kamers. Wisselende stemmingen bij personeel. Met name receptie personeel ongeïnteresseerd, terwijl restaurant uiterst vriendelijk en voorkomend. Keuken matig.

8/10 – Goed

Kenneth

Reisde met partner
Positief: Netheid, personeel en service
Delightful once again. Staff is polite, helpful, and cheerful.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Edna

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Nuestra estancia en este hotel ha sido de lo más agradable. Su desayuno muy rico. Pero sobre todo, cabe resaltar la excelente atención al cliente de parte de todos y cada uno de los empleados, que en todo momento nos hicieron sentir consentidas.
3 nachten verbleven in maart 2024

8/10 – Goed

Lynne

1 nacht verbleven in augustus 2022

8/10 – Goed

Christopher

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
We stayed in the family double room which had plenty of space. While room is a bit dated it did the job. The staff were friendly and went out of their way to help. The breakfast was a traditional Scottish served buffet. Well worth the money.
1 nacht verbleven in augustus 2022
Reactie van The Craigmonie Team op 25 sep 2022
Dear Christopher,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Craigmonie Team

4/10 – Matig

Chanelle

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
DO NOT BOOK THIS HOTEL
Unfortunately, the pictures and reviews are FALSE advertisment of the hotels' current conditions. We stayed in one of their Maisonettes which I did not realize is a small one bedroom, two story townhouse/apartment. The room was EXTREMELY outdated and had cheap linens; some has stains. The bed linens for the sleeper sofa didn't even fit. There was an additional rollaway cot that we dared not use as it looked like it was from the 1990s or 80s. Wall paper was coming off off and there was old green carpet on the balcony. I tried to call the reception desk number given to me at check-in but that number did not work. Overall the room was not acceptable but the staff was very kind and our dinner and breakfast was delicious. Hotel NEEDS REPAIR AND UPDATING.
1 nacht verbleven in augustus 2022
Reactie van The Craigmonie Team op 31 aug 2022
Dear Chanelle,Thank you for taking the time to share your feedback. The hotel has continuous on-going refurbishments. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Sincerely,The Craigmonie Team

10/10 – Uitstekend

Samantha

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, very clean, kid friendly.
1 nacht verbleven in augustus 2022
Reactie van The Craigmonie Team op 29 aug 2022
Dear Samantha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Craigmonie Team

10/10 – Uitstekend

Kai

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tolles Zimmer, sehr bemühtes und freundliches Personal, tolle Lage, gerne wieder!
2 nachten verbleven in augustus 2022
Reactie van The Craigmonie Team op 29 aug 2022
Liebe Kai,Vielen Dank für die tolle Bewertung unseres Hotels! Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und hoffen, Sie bald wieder zu sehen.Aufrichtig,Das Craigmonie-Team

8/10 – Goed

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
made very welcome, food was excellent and pool was nice
2 nachten verbleven in augustus 2022
Reactie van The Craigmonie Team op 28 aug 2022
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Craigmonie Team

10/10 – Uitstekend

Pauline

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really enjoyed stay will defo book again
1 nacht verbleven in augustus 2022
Reactie van The Craigmonie Team op 28 aug 2022
Dear Pauline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Craigmonie Team

2/10 – Ontzettend slecht

Gustavo

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
We stayed here for 2 nights during our Scotland roadtrip. The room had an very unpleasant smell at first but you get used to it, if you don't mind dipper smell. The hotel is very old and so is the interior. It saw a good age many many years ago. The bed was comfy. No AC. No room service was provided. Water pressure in the shower was pretty amazing. The staff was welcoming and helpful. The rug was stained and dirty. Bathroom seems clean but it had a little smell of public WC. My car was hit overnight , video security cameras didn't caught anything. The breakfast was amazing, I loved it.
2 nachten verbleven in augustus 2022
Reactie van The Craigmonie Team op 26 aug 2022
Dear Gustavo,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Craigmonie Team

8/10 – Goed

Lisa

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and professional welcome. The staff can't do enough for you. Pleasant and calm location. Pool and sauna are a bit run down and in need of a revamp.
1 nacht verbleven in augustus 2022
Reactie van The Craigmonie Team op 26 aug 2022
Dear Lisa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Craigmonie Team

4/10 – Matig

Valerie

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Felt unsae and was not happy with stay.
Was up at night no sleep. Rang night porter 4 times ar various times no answer. Had to call beauticians phone number to call manager. In desperation.. When night porter knocked on the door at 12.45am he said he was in the kitchen. He said the manager did not live on site. Soneone in the room above was continually moving furniture across the floor then jumping on floor. Their TV was on full blast till 12.45am and i could not sleep. As soon as the night porter knocked on the door and spoke to me the noise stopped. I finally got to sleep at 1.30am
1 nacht verbleven in augustus 2022
Reactie van The Craigmonie Team op 28 aug 2022
Dear Valerie,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Craigmonie Team

8/10 – Goed

Guy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2022

2/10 – Ontzettend slecht

Stefan, Bremen

Reisde met familie
Wir haben 6 Monate vorher gebucht und das Hotel hat uns am Tag der Anreise mitgeteilt, das Sie leider Überbucht sind und haben uns einfach in ein anderes Hotel geschickt. Das wiederum war ok, wenn auch sehr laut. Geht mal gar nicht die Aktion….
1 nacht verbleven in juli 2022

8/10 – Goed

International SOS

3 nachten verbleven in juli 2022

10/10 – Uitstekend

Mathilde

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Lækkert hotel.
Hotellet var super lækkert med mange gode faciliteter og super lækker morgenmads buffet. Værelset var super rummeligt og personalet vildt søde.
2 nachten verbleven in juli 2022
Reactie van Craigmonie Team op 25 jul 2022
Kære Mathilde, Tak for den flotte anmeldelse af vores hotel! Vi er glade for, at du nød dit ophold og håber at se dig snart igen. Med venlig hilsen Craigmonie-holdet

6/10 – Redelijk

Jens Bartholdy

2 nachten verbleven in juli 2022

10/10 – Uitstekend

A

1 nacht verbleven in juli 2022

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Very run down
This hotel is very run down. Stained carpets, peeling wall paper, dirty chairs and couches. Staff was lovely. Food was good. I would never stay here again.
1 nacht verbleven in juli 2022
Reactie van Craigmonie Team op 17 jul 2022
Dear Guest, Thank you for taking the time to share your feedback. The hotel has continuous on-going refurbishments taking place. Sincerely, The Craigmonie Team

10/10 – Uitstekend

PUSHAN

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
The highlight of this place is its location & the excellent & friendly staff who makes the staying experience remarkably smooth & enjoyable. We stayed in a family maisonette which had some teething issues but staff always went the extra mile to make stay comfortable. Breakfast is good with wide choices. They have facilities for in-house dining and the quality of food was very good.
3 nachten verbleven in juli 2022
Reactie van Craigmonie Team op 17 jul 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

6/10 – Redelijk

Lori

Positief: Netheid
False advertising
Paid for a large family room with two beds for $180 and they said they did not have that available. Ended up with a tiny twin room very noisy and paper thin walls. Asked about this at reception and they said they could do nothing for the false advertising
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Alan

1 nacht verbleven in juli 2022
Reactie van Craigmonie Team op 8 jul 2022
Dear Alan, Thank you for your 10 out of 10 rating. We look forward to welcoming you back very soon! Sincerely, The Craigmonie Team

8/10 – Goed

Kathy

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff were lovey and kind!
2 nachten verbleven in juni 2022
Reactie van Craigmonie Team op 8 jul 2022
Dear Kathy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

10/10 – Uitstekend

Calliope

Friendly staff
1 nacht verbleven in juli 2022
Reactie van Craigmonie Team op 29 jul 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

2/10 – Ontzettend slecht

Adam

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Shocking price no food or crisps etc at all
To start with price on booking was 330 got to hotel 366 30 breakfast another 30 pounds no food served during day on arrival no staff at nite couldnt get bottle water or even pkt crisps carpet filthy certainly not worth 400 pounds shocking wont be back in fact wont go through hotels .com im disgusted that was 400 pounds shud been 5 star at that price shocking hence reviews
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Kevin

1 nacht verbleven in juni 2022
Reactie van Craigmonie Team op 6 jul 2022
Dear Kevin, Thank you for your 10 out of 10 rating. We look forward to welcoming you back to the Craigmonie Hotel soon. Sincerely, The Craigmonie Team

8/10 – Goed

Adam

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in juni 2022
Reactie van Craigmonie Team op 28 jun 2022
Dear Adam, Thank you for your rating. We are glad you enjoyed your stay and hope to welcome you back soon! Sincerely, The Craigmonie Team

6/10 – Redelijk

Krešimir

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2022

8/10 – Goed

Florencia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel
1 nacht verbleven in juni 2022

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Very small room without hvac. Overall old and cheap. No cleaning of the room within the stay.
2 nachten verbleven in juni 2022
Reactie van Craigmonie Team op 24 jun 2022
Dear Guest, Thank you for taking the time to review our hotel. Apologies your room wasn't cleaned during your stay, it is our hotel policy not to service short stays unless requested. This should have been explained on check-in apologies it wasn't. I will pass this on to the reception team to ensure this is being communicated. Sincerely, The Craigmonie Team

8/10 – Goed

Amber

Reisde met familie
Positief: Netheid, comfort kamer
First off the customer service is excellent. Every single person we spoke to was super friendly and welcoming, and couldn't have been more helpful. The breakfast was also really nice. The room itself does need a bit of attention though. The decoration is very dated and wallpaper peeling off the walls in some places. Our room was next to the pool so it was really warm too. There is a sink in the living area next to the kettle but both taps hat hot water coming out, so not suitable as drinking water.
2 nachten verbleven in juni 2022
Reactie van Craigmonie Team op 24 jun 2022
Dear Amber, Thank you for the great review of our hotel! We take pride in the level of customer service our staff provide. I'm sorry to hear you found the room to hot and about the taps, in future please don't hesitate to approach staff who would be happy to try sort these issues for you. The hotel has continuous on-going refurbishments taking place. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

6/10 – Redelijk

Thimma

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Old establishment, nothing modern. Horrible room which looked like a prison cell
3 nachten verbleven in juni 2022
Reactie van Craigmonie Team op 21 jun 2022
Dear Thimma, Thank you for taking the time to share your feedback. The hotel has continuous on-going refurbishments. We hope to welcome you back to our hotel very soon! Sincerely, The Craigmonie Team

10/10 – Uitstekend

Maria Beatriz

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente custo beneficio
O hotel tem bom custo benefício. O café da manhã excelente. Localização excelente também.
1 nacht verbleven in mei 2022
Reactie van Craigmonie Team op 16 jun 2022
Chère Maria, Merci pour la bonne critique de notre hôtel! C'est très apprécié. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous revoir très bientôt. Sincèrement, L'équipe Craigmonie

10/10 – Uitstekend

Carin

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place
The hotel was very nice and in a good location. It was a quiet neighborhood, but a very easy walk to down town. The staff was very friendly and breakfast was nice.
1 nacht verbleven in juni 2022
Reactie van Craigmonie Team op 16 jun 2022
Dear Carin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

8/10 – Goed

Niels Anton

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good
2 nachten verbleven in mei 2022
Reactie van Craigmonie Team op 11 jun 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

6/10 – Redelijk

David

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Rather dated.
Good location & friendly & helpful staff. However the hotel is worn & tired. Breakfast was served in stuffy room at back of hotel with no natural daylight when restaurant at front could have been used. Staff serving were attentive & kind. It just felt dark, dated & worn.
1 nacht verbleven in juni 2022
Reactie van Craigmonie Team op 16 jun 2022
Dear David, Thank you for the review of our hotel! The hotel has continuous on-going refurbishments taking place. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

10/10 – Uitstekend

David

1 nacht verbleven in juni 2022
Reactie van Craigmonie Team op 10 jun 2022
Dear David Thank you for your 10 out of 10 rating. We look forward to welcoming you back to the Craigmonie Hotel in future. Sincerely, The Craigmonie Team

10/10 – Uitstekend

Daniel

2 nachten verbleven in mei 2022
Reactie van Craigmonie Team op 16 jun 2022
Dear Daniel, Thank you for you 10 out of 10 rating, it is greatly appreciated. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, The Craigmonie Team

10/10 – Uitstekend

Philip, Spotsylvania

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy walk to several restaurants and also a short walk to city centre. The staff was excellent.
2 nachten verbleven in mei 2022
Reactie van Craigmonie Team op 16 jun 2022
Dear Philip, Thank you for the great review of our hotel! It is greatly appreciated. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

2/10 – Ontzettend slecht

Julie

Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2022
Reactie van Craigmonie Team op 16 jun 2022
Dear Julie, Thank you for taking the time to rate our hotel. I'm sorry you found your experience disappointing. Sincerely, The Craigmonie Team

10/10 – Uitstekend

Arthur

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were excellent friendly very helpful
1 nacht verbleven in mei 2022
Reactie van Craigmonie Team op 16 jun 2022
Dear Arthur, Thank you for the great review of our hotel! It is greatly appreciated. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

2/10 – Ontzettend slecht

Andrew

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was supposed to be superior. Very disappointed. Marks on headboard. Toilet seat broken. Hole in corner of velux. Printed ticket saying do not open. Says coffee tea maker in each room too.if that means a kettle. Was supposed to be a break for me and my partner was stressful. Room was far too hot.
1 nacht verbleven in mei 2022
Reactie van Craigmonie Team op 16 jun 2022
Dear Andrew, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Craigmonie Team

6/10 – Redelijk

Rena

2 nachten verbleven in mei 2022
Reactie van Craigmonie Team op 16 jun 2022
Dear Guest Thank you for your rating. We are glad you enjoyed your stay and hope to welcome you back soon. Sincerely, The Craigmonie Team

8/10 – Goed

james

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2022
Reactie van Craigmonie Team op 16 jun 2022
Dear James, Thank you for your rating. We are glad you enjoyed your stay and hope to welcome you back soon. Sincerely, The Craigmonie Team

10/10 – Uitstekend

Frazer

1 nacht verbleven in mei 2022
Reactie van Craigmonie Team op 26 mei 2022
Dear Frazer, Thank you for your 10 out of 10 rating. We hope to welcome you back to the Craigmonie very soon. Sincerely, The Craigmonie Team