Dear Timothy, We apologize for the less-than-ideal experience you had during your stay. We understand your frustration and regret that our efforts to ensure a peaceful environment fell short. Providing a tranquil atmosphere is our priority. Your feedback regarding our grab-and-go breakfast has been noted, and we'll use it to enhance our offerings in the future. Thank you for bringing these issues to our attention; we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Patricia, Thank you for posting a review of your recent visit. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

Dear Sharon, Thank you for being our guest and sharing your experience. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We hope you will give us another chance to show you the hospitality you deserve on your next visit.Sincerely,Hotel Management

Dear Krystal, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay, especially our spacious room with a comfortable bed. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management

Dear Marcus, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We are grateful for your patience and hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerely,Hotel Management

Dear Char, Thank you for taking the time to review your stay with us. We are disappointed to hear about your concerns during your stay, and we will address this with the team. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management

Dear Carl, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Patricia, Thank you for sharing your impressions of our hotel. We're pleased the night staff was helpful and friendly during your stay. However, we apologize if the morning call before checkout felt intrusive or inconvenient. This was not our intention, and we appreciate your feedback. Your comments will be shared with our team to ensure that we provide a more considerate and guest-friendly experience in the future. Thank you for bringing this to our attention, and we hope to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Kelly, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We understand your frustration regarding the issues you described and assure you that what you experienced is unacceptable by our standards. Please be assured we will address this with the concerned for improvement, and we do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to our area.Sincerely,Hotel Management

Dear William F, Thank you for choosing to stay with us. We greatly appreciate your feedback regarding your overall experience. However, we are sorry to hear that you did not thoroughly enjoy our complimentary breakfast. We will follow up with our food and beverage team to identify areas for improvement. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management

Dear Miranda, Thank you for trusting Extended Stay America and cherishing your old memories. It is good that you are pleased with our services and hospitality at this location. Please revisit us and enjoy your time with us again.Sincerely,Hotel Management

Dear Katherine, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Loren, Please accept our sincere apologies for not meeting your expectations regarding your room reservation and the trouble you went through. Although such an incident is rare, we will review it with the concerned team members to see what went wrong with the reservation. We understand your frustration, and we genuinely regret disappointing you. Please do let us know if we can be of any assistance. Everyone is committed to providing exceptional service and having a comfortable stay with us. We hope to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to post a review of your time with us. We are disappointed to read our accommodations did not provide the value you hoped for. As with most cities, certain times of the year are busier and command higher rates; however, we make every effort to be priced competitively. It was a pleasure to have you as our guest, and we hope to do so again soon.Sincerely,Hotel Management

Dear Janet, We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

Dear Donna, we appreciate you taking the time to post your review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Deborah, Thank you for reviewing our hotel. While we are pleased you loved our friendly staff, we are sorry we missed meeting some of your expectations and the difficulties you experienced, which is not the kind of impression that we want our guests to have. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We value your business and hope to welcome you back soon.Sincerely,Hotel Management

Dear Donna, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's feedback. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We hope you will give us another opportunity to show you the hospitality we are known to provide to all our guests.Sincerely,Hotel Management

Dear Kim, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

Dear Steven, we are pleased to know your overall stay was satisfactory, and we also appreciate knowing the things that could amplify your visit. We apologize for any inconvenience our lack of room service option caused. Our dining services are listed on our website, and our front desk is always available to assist you and make the most of your stay. In the future, please do not hesitate to ask. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear YOUNGMIN, we apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will coach our front desk staff to ensure we communicate our services during guest arrivals and provide each guest with professional customer service. We hope to have the opportunity to welcome you back again. Thank you. Sincerely,Hotel Management

Dear Daniel, thank you for sharing such nice feedback for our Extended Stay America. We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our incredible team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management

Bethany, thank you for sharing your review of Extended Stay America. We strive to deliver exceptional accommodations and outstanding service to every guest, and we appreciate your noticing our efforts. It was our pleasure accommodating you, and we eagerly await to welcome you and your daughter back soon. Sincerely, Hotel Management