Kind and welcoming reception for me and my little kitty - Elshan was consistently available for any small or big supports, and cultivated a nice balance of hotel and home. I was in the penthouse, which is really really lovely especially if any families, small parties, or those celebrating come - beautiful view, well set-up kitchen, homey enough but with hotel amenities. Cleaning was appropriate and easily adjustable to time and preferences, very sweet and personable woman cleaning.