This hotel was located in an industrial area with noisy shops. The WIFI was not good, the shower drainage was too slow. The hotel was far from where the tourist attractions were. The communication was good by a rep at the hotel . If it is first time to Istanbul, you need to find your own way. The hotel rep was not helpful because there was no Map to get to the bus/train and groceries store by the hotel receptionist. There is no laundry available by the hotel or closer to the hotel. We had to figure out that one as well. The hotel wants to sell their pricey tours and rides, be smart when you book it here.Due to the timing and date differences , we booked one night extra. FYI, the policy was no refund or exchange from Expedia at this place. The hotel does not provide ride to the airport with a reasonable price to the clients in contrast of most of other hotels in Turkey do to their clients.