Dear Jacoline Hogenes ;First of all, we'd like to thank you for choosing Kozan City Hotel Izmir and for giving us the chance to have you here as our guests.But, we are sorry for not having delivered on our goal of service promise. All your comments have been shared with relevant departments, just to work on new ideas and improvements. Your feedback is most important for us.Thank you again for taking the time to share your review with us. We hope to welcoming you once more, just to give us the opportunity to make it right.Best Regards;Kozan City Hotel (Dilek Dinç)

Dear Guest Thank you for choosing to stay at the Kozan City Hotel Please allow us this opportunity to apologize for the inconvenience you experienced during your stay at our hotel. All the details of your complaint have been carefully examined by our management team and all related departments are informed to take the necessary precautions about the matters that you mentioned. Once again, thank you for your feedback and we do hope you will give us another opportunity to welcome you back to provide you the comfort of genuine Kozan city Hotel hospitality. Kindest regards,

Dear Guest Anja Hommers Junker ;Thank you for taking the time to send us your favorable feedback. We are delighted to hear that you enjoyed your stay and appreciated our comfortable accommodations. Your kind mention of our team's quality service is especially appreciated along with the highlight of our quality value. Your complete satisfaction is our only goal, so we're pleased to hear we exceeded your expectations.It is always a pleasure to receive your positive feedbacks. I do apologize for any shortcomings you encountered on your stay. The related departments are informed to make controls and take necessary precautionsWe would like to underline that our hotel is located by the street and Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

Dear Guest ; Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. It is always pleasing to hear that our guests were left highly satisfied with their overall experience at Kozan City Hotel. We appreciate your feedback and hope to welcome you always. Kind regards ;

Dear Guest Jenifer Dela Pena;Greetings from Kozan City Hotel. Thank you so very much for taking the time to share such a positive experience here. We appreciate having the opportunity to care for you as our guest and look forward to welcoming you back again very soon. Until then if we may ever be of assistance in any way we hope you will not hesitate to reach out. Safe travels!Sincerely,Dilek Dinç

Dear Guest Nicholas John Charles Swinton ,Warm greetings from Kozan City hotel Izmir.Please kindly be informed that our priority is “100 % guest satisfaction” regardless what our guests accommodation reasons are. We have guests all around the world with different purposes; corporate guests, leisure guests, crew we offer the same service standard to all of them. All requests of our guests during their stay and the reviews received afterwards are considered attentively by our management. We give high importance to have communication with our guests during their stay in order to help them on time for any need.For any suggestion or complaint guests may directly contact General Manager or Duty Manager 24 hrs . We wished that we had the opportunity If you would attempt to contact the management here at hotel they would be pleased to help you during your stay.If a guests makes Economıc room(small room) reservation we give him /her a -Economic room. if ıt ıs possible we give you standart roomIf it is not possible due to the high occupancy or etc. the reception team always informs the guest during check-in procedure.In terms of the other aspects of your stay, I have passed on your review to the relevant department heads as we aim to provide a very high level of service to each and every guest and I can assure you that they will utilize your feedback to ensure positive changes.Our team will be pleased to help you.every timeYour second comment was about the ‘’black mold’’ in the shower, which is a chemical reaction occurred after the epoxy bathtub &shower repairing, not a ‘’dirt’’. We would like to add that the ongoing maintenance has been quickened to prevent this problem.Finally we will be grateful to host you during your next visit to Izmir & kindly request to contact with us with your reservation number in order to supply the best service for your stay.With kindest regards.Dilek Dinç

Dear Guest Konca Yıldız ;Thank you for taking the time to tell us about your experience at the Kozan City HotelOur team is extremely committed to delivering the perfect hospitality experience for each guest. Despite this, we would like to say that we are deeply sorry for the inconvenience that didn't meet your expectations.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I wish to assure you that we take all comments seriously and investigate all situations properly.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We are looking forward to welcoming you again at Kozan City Hotel. Please do not hesitate to contact us during your next visitBest Regards ;Kozan City Hotel (Dilek Dinç)

Dear Guest Tolga Altın;Thank you for your feedback.Your comments are very important for our team who put a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We will let our colleagues know about your nice comment.We appreciate your sharing your concerns, and it is our hope that your next visit will be much more pleasant than before. Thanks to those valuable comments our team works even harder to keep our guests satisfied.We would love to see you soon in our hotel again.Sincerely;Kozan City Hotel(Dilek Dinç)

Dear Guest Önder Özalp;Thank you for your review. We appreciate your feedback. In Kozan City Hotel we always consider complaints as a gift. Please be informed that all necessary actions will be taken to improve our service. We hope to welcome you once again and make you feel more comfortable during your stay.Best Regards ;Kozan City Hotel (Dilek Dinç)

Dear Guest,Thank you very much for sharing your comments. We regret to learn that our service did not meet your expectations. We would like to provide our guest with memorable experiences during their stay with us. I do apologize for any shortcomings you encountered on your stay. The related departments are informed to make controls and take necessary precautions. Thank you for choosing the İzmir Kozan City Hotel and we hope to welcome you back to the in the future.Best Regards.

Sayın misafirimiz Adrian Martyn-fisher ;Konaklamanızla ile ilgili geri bildiriminiz için teşekkür ederiz.Misafirlerimize en iyi hizmet kalitesini sunmak üzere özveri ile çalışan ekibimiz adına, paylaştığınız yorum bizler için büyük önem taşımaktadır.Sizin gibi değerli misafirlerimizin takdirini kazandığımızı bilmek ekibimizin başarılarının devamını sağlamak için güçlü bir motivasyon kaynağı olmaktadır.Otelimizde geçirdiğiniz zamandan keyif aldığınız için mutluluk duyuyoruz.Sizi en yakın zamanda otelimizde tekrar misafir etmekten mutluluk duyar, sağlıklı günler dileriz.Kozan City Hotel (Dilek Dinç) Saygılarımızla,

Dear Guest Abdullah Akram;Thank you for your feedback.Your comments are very important for our team who puts a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We will let our colleagues know about your nice comment.Thanks to those valuable comments our team works even harder to keep our guests satisfied.We would love to see you soon in our hotel again.Sincerely,Kozan City Hotel (Dilek Dinç)

Sayın misafirimiz Mustafa Bey;Konaklamanızla ile ilgili geri bildiriminiz için teşekkür ederiz.Misafirlerimize en iyi hizmet kalitesini sunmak üzere özveri ile çalışan ekibimiz adına, paylaştığınız yorum bizler için büyük önem taşımaktadır.Sizin gibi değerli misafirlerimizin takdirini kazandığımızı bilmek ekibimizin başarılarının devamını sağlamak için güçlü bir motivasyon kaynağı olmaktadır.Otelimizde geçirdiğiniz zamandan keyif aldığınız için mutluluk duyuyoruz.Sizi en yakın zamanda otelimizde tekrar misafir etmekten mutluluk duyar, sağlıklı günler dileriz.Kozan City Hotel (Dilek Dinç) Saygılarımızla,

Thank you very much, we always want to see you in our hotel, we are happy to see you, we wish you a good day

Dear Guest ; Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your stay with us. It is always pleasing to hear that our guests were left highly satisfied with their overall experience at Kozan City Hotel. I do apologize for any shortcomings you encountered on your stay We appreciate We regret to learn that our service did not meet your expectations. The related departments are informed to make controls and take necessary precautions your feedback and hope to welcome you always. Kind regards;

Dear Guest ; Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. It is always pleasing to hear that our guests were left highly satisfied with their overall experience at Kozan City Hotel. We appreciate your feedback and hope to welcome you always. Kind regards ;