Dear Jerriece, Thank you for selecting us and sharing your remarks. Our main focus is always on the customer service and its satisfaction. However, we regret the inconvenience caused. Further, we are discussing with our team to find out what went wrong and that it should be handled carefully. Please give us another opportunity to provide a better experience on your next visit to the city.Sincerely,Hotel Management

Dear Shawanda, Thank you for your glowing review! We're thrilled to hear that Extended Stay America provided you with a comfortable and friendly environment, making you feel at home. Your positive comments about our staff are truly appreciated. We hope we will be the first hotel you think of whenever your travels bring you to the area!Sincerely,Hotel Management

Dear Mohammed, Thank you for choosing Extended Stay America and taking the time to write a review. We're pleased to know that overall your stay was good, but we also understand your concerns regarding the coffee availability. Your feedback is valuable, and we will address this issue to ensure a more fulfilling experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back and provide an even better experience.Sincerely,Hotel Management

Dear Crystal, Thank you for being our guest. Reading your comments concerning your stay at our hotel could be better. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback; this helps us improve the experience for future guests. Sincerely, Hotel Management

Dear Donisha, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Sriram, We sincerely apologize for the inconvenience you faced due to the system outage and electrical issues in our rooms. It's disheartening to learn that we were unable to provide you with a seamless experience and assistance in finding an alternate hotel. Please rest assured that we take this matter seriously and will be addressing it internally to prevent such occurrences in the future. We appreciate your patience and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Ebony, We regret learning that our front desk staff member was not available when you arrived. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We are grateful for your patience and hope you will accept our apologies.Sincerely,Hotel Management

Dear Jamie, Thank you for evaluating your stay with us. We are devoted to giving each guest a great travel experience; therefore, we are disappointed that we did not meet our expectations. We certainly understand the frustrations and apologize for the inconvenience caused. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Minglong, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely, Hotel Management

Dear Jasmine, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Rajesh, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Victoria, thank you for taking the time to post your review. We apologize for the cleanliness and maintenance issues you encountered and for not meeting all of your expectations. We never mean to disappoint our guests, as our top priority is to take care of them. We will follow up regarding these issues and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on these matters and your patience. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management

Joe, thank you for your review of Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you again for taking the time out of your day to recognize our efforts. We look forward to welcoming you again soon! Sincerely, Hotel Management

Jerry, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management

Jason, thank you for being our guest and for taking time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management

Joseph, thank you for your candid evaluation. We apologize for the inconvenience you had during check-in. We will review this appropriately and make sure we prevent such reoccurrences. We will also share your concerns regarding the door with our maintenance team and make sure the problem is resolved immediately. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management

Marcus, thank you for your review. We are sorry for the issue you outlined. At check-out, after a satisfactory inspection, the room deposit will be refunded. The incidental charges will be refunded back to your account, and this can take your bank a few business days to process. We will also bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management

Shaheed, thank you for sharing your feedback. We are sorry for the inconvenience you and your friends had. We regret being unable to accommodate them. We hope to have an opportunity to host you all in the future. Sincerely, Hotel Management

Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management

Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management

Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If there is any unresolved financial queries please reach out to us directly at the hotel. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management

Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise from other guests of the hotel. Also, your concern regarding the cleanliness issue in your room will be shared with our housekeeping team so that corrective measures can be taken. We hope you and your husband will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management