Businesscentrum

Beoordelingen van Hampton Inn & Suites Jackson

2.5 out of 5
Hampton Inn & Suites Jackson
150 Campbell Oaks Drive, Jackson, TN

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 411 van 730 beoordelingen" "
Gastenscore: 8 - Goed. 173 van 730 beoordelingen" "
Gastenscore: 6 - Redelijk. 76 van 730 beoordelingen" "
Gastenscore: 4 - Matig. 48 van 730 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 730 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Tim

1 nacht verbleven in mei 2024

8/10 – Goed

Ron

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice quiet stay.
3 nachten verbleven in mei 2024

6/10 – Redelijk

Lisa

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service
Carpet is gross this day and time! The room was set up nicely!
1 nacht verbleven in april 2024
Reactie van Gabrielle op 12 mei 2024
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We appreciate your feedback and hope that you choose to stay with us the next time your travels bring you to the area!

6/10 – Redelijk

Karen

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Gabrielle op 24 apr 2024
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 – Uitstekend

Julie

1 nacht verbleven in april 2024
Reactie van Gabrielle op 12 mei 2024
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Gabrielle op 22 apr 2024
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 – Uitstekend

Ernie

1 nacht verbleven in april 2024
Reactie van Gabrielle op 30 apr 2024
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 – Uitstekend

Tammy

1 nacht verbleven in april 2024
Reactie van Gabrielle op 24 apr 2024
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

4/10 – Matig

Calvin, Jamaica

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were given a room without window shade (broken and removed). When we found out later in the evening I called the front desk and the girl who booked us in said that she knew it already, and asked me whether I want a discount or to switch a room. Totally unapologetic! How could she just kept quiet and waited us to call! We had to repack our bags and stuff and switched to an adjacent room late in the night. I will do my best not be in this type of hotel anymore.
1 nacht verbleven in maart 2024
Reactie van Gabrielle op 22 apr 2024
Thank you for choosing to stay at Hampton Inn & Suites in Jackson, TN. We apologize for missing the mark on providing you with a wonderful stay. I understand the frustration of having to move in the middle of the night due to the shade. Again, we do sincerely apologize for the inconvenience you faced during your stay. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 – Uitstekend

Brian

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gentleman at check in was amazing, you need more like him!
1 nacht verbleven in maart 2024
Reactie van Gabrielle op 22 apr 2024
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 – Uitstekend

Rochelle, Lake in the Hills

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exceptional assistance from staff to settle us into a different room as bed was too high for short person to get into
1 nacht verbleven in maart 2024
Reactie van Shell Parker, General Manager op 24 mei 2024
Rochelle, I am so excited to hear that my staff was able to accommodate your needs. Thank you for your loyalty to Hilton. Continue to be safe in your travels!

4/10 – Matig

lloyd

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good for dogs
1 nacht verbleven in maart 2024
Reactie van Gabrielle op 22 apr 2024
Thank you for choosing to stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 – Uitstekend

Brittany

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Jasmine was wonderful at check in and check out!!!
2 nachten verbleven in maart 2024
Reactie van Gabrielle op 22 apr 2024
Thank you for choosing to stay at Hampton Inn & Suites in Jackson, TN. We are glad that Jasmine was able to provide wonderful service. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff, nice room, television was inoperable but staff was quick to remedy situation. Overall excellent stay.
1 nacht verbleven in maart 2024
Reactie van Gabrielle op 22 apr 2024
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

6/10 – Redelijk

James, Kentwood

Zakenreiziger, Reisde met huisdieren, Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Did not clean room or empty trash. Was no apology.
2 nachten verbleven in februari 2024
Reactie van Gabrielle op 22 apr 2024
Thank you for choosing to stay at Hampton Inn & Suites in Jackson, TN. We do apologize for missing the mark on providing you with a wonderful stay. Thank you for providing feedback on how we can improve our service. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 – Uitstekend

Richard

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Gabrielle op 22 apr 2024
We are glad you enjoyed your stay at Hampton Inn & Suites in Jackson, TN. We hope that you choose to stay with us the next time your travels bring you to the area!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Gabrielle Burton - Assistant General Manager op 20 feb 2024
Thank you for your feedback. We are glad you enjoyed your stay with us. We hope to see you the next time your travels bring you to the area!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Comfort kamer
Negatief: Netheid, personeel en service
Check in
The check in desk clerk was not welcoming at all! Close to rude!
1 nacht verbleven in februari 2024
Reactie van Gabrielle Burton - Assistant General Manager op 20 feb 2024
We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the front desk leadership team. We will work to improve our arrival experience and do our best to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 – Goed

Deborah, Waupaca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast included
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Ruben

1 nacht verbleven in januari 2024
Reactie van Gabrielle Burton - Assistant General Manager op 20 feb 2024
Thank you for your feedback. We are glad you enjoyed your stay with us. We hope to see you the next time your travels bring you to the area!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
1 nacht verbleven in februari 2024
Reactie van Gabrielle Burton - Assistant General Manager op 20 feb 2024
Thank you for your feedback. We are glad you enjoyed your stay with us. We hope to see you the next time your travels bring you to the area!

8/10 – Goed

Regina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable beds No wastebaskets, no hair dryer, no desk chair … told front desk and they took care of them. Telephone in Rm 219 did not work.
1 nacht verbleven in januari 2024
Reactie van Gabrielle Burton - Assistant General Manager op 20 feb 2024
Dear Regina,Thank you for taking the time to let us know about your experience while staying with us. Your experience of not having a waste basket, a hair dryer, or a desk chair, and the telephone not working is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our management team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 – Ontzettend slecht

David P

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was absolutely fine and very convenient. My only complaint is that I booked this hotel because they were pet friendly. When I booked, there was absolutely no mention that there was an additional pet fee. The fee was quite high, about $85 with taxes. I was irritated that this was never mentioned during the online booking process.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Steve Candy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
Wonderful-COMFORTABLE bed, room was perfectly clean-excellent visit! Could not have been better!
1 nacht verbleven in december 2023

6/10 – Redelijk

James Seabrook

1 nacht verbleven in november 2023

4/10 – Matig

said

Zakenreiziger, Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Safe Quiet Bad entrance
1 nacht verbleven in november 2023

10/10 – Uitstekend

charles

1 nacht verbleven in november 2023

8/10 – Goed

Susan, Arlington

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only downside was the was no food or anything like that, but it was right off the interstate. And the other downside was the ac stopped working in our room. The were renovating the hotel though.
1 nacht verbleven in september 2023
Reactie van Gabrielle Burton op 10 nov 2023
Dear Susan,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the AC not working is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 – Matig

Karla

Reisde met familie
Negatief: Netheid, personeel en service
The front desk was rude upon arriving. The property was priced like a Hilton 187$ a night but was keep poorly. Room was dusty and wiring too light was sticking out of the wall. Not worth the money
1 nacht verbleven in november 2023
Reactie van Gabrielle Burton op 10 nov 2023
Dear Karla,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.We also apologize for the cleanliness of the room during your stay and it has been shared with our housekeeping staff to prevent this from occurring in the future. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

2/10 – Ontzettend slecht

Daniel

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Really bad. Find something else.
Price too high for what you get. Sink was dirty, desk chair was crusted with previous guest chuncks of food. Shower curtain was too high up causing floor to flood when showering. One of window curtains was missing the decorative box that covers the roll mechanism.
1 nacht verbleven in oktober 2023

8/10 – Goed

Diana

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Gabrielle Burton op 20 okt 2023
Thank you for your recent stay here at Hampton by Hilton Jackson, TN. I appreciate you taking the time to let us know how we are doing. Please continue to be safe in your travels and come back to see us when you get the chance!

2/10 – Ontzettend slecht

Calvin

Negatief: Comfort kamer
Shower curtain was not clean and had a strong mildew odor. carpet had left food , and bathroom had a strong urine smell.
1 nacht verbleven in oktober 2023
Reactie van Shell, GM op 9 okt 2023
Mr. Calvin, Thank you for taking the time to let us know about your recent stay. Please accept my apologies for missing the mark on these issues. Please reach out to me at 731-427-6100 to discuss the issues you encountered during your time with us.

8/10 – Goed

Katherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Shell, GM op 9 okt 2023
Thank you so much for your recent stay with us here at Hampton by Hilton Jackson, TN. Please come back to see us again whenever you are in the area.

10/10 – Uitstekend

Zafar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Deal
Good location for a one night stop over. Lots of places to eat nearby. Safe and relatively new location and decor.
1 nacht verbleven in september 2023
Reactie van Shell, GM op 9 okt 2023
Thank you so much for the review of your stay with us here at Hampton by Hilton Jackson, TN. I am glad you enjoyed your stay. Please come back and see us again if you are ever in the area.

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a fantastic stay with one exception the shower temperature was Luke warm at best.
2 nachten verbleven in september 2023
Reactie van Gabrielle Burton op 20 okt 2023
Thank you for your recent stay here at Hampton by Hilton Jackson, TN. I appreciate you taking the time to let us know how we are doing. We are glad you enjoyed your stay with us! We apologize for the temperature of the shower being lukewarm. We know that there is nothing better than a hot shower. Please continue to be safe in your travels and come back to see us when you get the chance!

10/10 – Uitstekend

POLLY

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Gabrielle Burton op 20 okt 2023
Thank you for your recent stay here at Hampton by Hilton Jackson, TN. I appreciate you taking the time to let us know how we are doing. We are glad you enjoyed your stay with us! I have shared your input with our entire team to ensure this positivity continues. Please continue to be safe in your travels and come back to see us when you get the chance!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice with a surprise
The hotel was clean and comfortable, but we were charged a non-refundable $83 for having a dog. I didn't recall seeing that anywhere on Hotels.com when i made the reservation.
1 nacht verbleven in september 2023

8/10 – Goed

Bryan

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convient to highway. Clean/updated lobby was nice. Must drive to restaurants or have delivered. Construction debris in back parking lot needs to be cleaned up. Little pricey for a Monday night stay. Overall, satisfied with the property.
1 nacht verbleven in augustus 2023
Reactie van Gabrielle op 23 aug 2023
Dear Bryan,Thank you for your recent stay here at Hampton by Hilton Jackson, TN. I appreciate you taking the time to let us know how we are doing. We are glad you enjoyed your stay with us! I have shared your input with our entire team. Please continue to be safe in your travels and come back to see us when you get the chance

10/10 – Uitstekend

David

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Cory

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Stronda Parker, General Manager op 14 aug 2023
Thank you Cory for staying with us here at Hampton by Hilton. Please feel free to come back and stay again whenever you are in the area.

10/10 – Uitstekend

Nicole, Tampa

Reisde met huisdieren, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Brought my Yorkie and had a great stay, plenty of grassy areas around for him to be off his leash after a 12 hour car ride from FL. Breakfast was great with plenty of options—just wish it was offered a little later until 10am on weekends 😉 10 mins to town, and next to gas station and right off the highway so it’s a convenient location also. Room size was excellent and the staff is very friendly as well.
1 nacht verbleven in juli 2023
Reactie van Stronda Parker, General Manager op 14 aug 2023
Thank you so much for your stay here in Jackson, TN. It sounds like you had a good stay with us. I am glad. I hate I missed the Yorkie. Please feel free to come visit again anytime you are in the area.

4/10 – Matig

shawnna

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Sheets were dirty on bed, floors were dirty all over hotel and smelled. Hotel needs serious updating and cleaning!!! .
1 nacht verbleven in juli 2023
Reactie van Stronda Parker, General Manager op 14 aug 2023
Shawnna, Please forgive us for not meeting your expectations. I have shared these issues with my entire team. We are working to fix these issues and not have them in the future. If you ever do stay in the area again, please stay with us. I am sure you will see a great improvement. Thank you,

4/10 – Matig

Walkinaer

Reisde met een groep, Reisde met huisdieren, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very dirty I have to buy a cleaning spray to be able to take a shower and use the toilet The carpet was very dirty I do not recommended
2 nachten verbleven in juli 2023
Reactie van Gabrielle op 30 jul 2023
Dear Walkinaer,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The cleanliness of the room has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

4/10 – Matig

Melissa

1 nacht verbleven in juli 2023
Reactie van Stronda Parker, General Manager op 14 aug 2023
Melissa, I am sorry we missed the mark on your stay. Please be assured we are working our issues and changes are being made. Continue to be safe in your travels.

10/10 – Uitstekend

John

1 nacht verbleven in juli 2023
Reactie van Stephanie op 19 aug 2023
Hello John,Your top rating is appreciated. We are thrilled to know that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 – Uitstekend

Veronica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Gabrielle op 24 jul 2023
Dear Veronica, Thank you for taking the time to let us know about your experience while staying with us. We are glad you enjoyed your stay! I hope you choose to stay with us again when your travels bring you back to the area.

2/10 – Ontzettend slecht

Kellye

Reisde met familie
They had no rooms when we got there last last night so we had to go to anther hotel. Please refund
1 nacht verbleven in juli 2023
Reactie van Gabrielle op 24 jul 2023
Dear Kellye, Per our records, the reservation has been classified as a guaranteed no show. However, your initial reservation was made through a third party and you would have to contact them for a refund.

10/10 – Uitstekend

Donna

1 nacht verbleven in juli 2023
Reactie van D. Office op 18 jul 2023
We appreciate your kind feedback! We hope you will stay with us again!

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reception was not overly friendly upon arrival; little assistance when asked about local restaurants. Came with cat; bed had huge tear in box spring; cat stuck for period of time; requested xtra pillows as we had used all available to block holes in and around bed; was given two pillows with no pillow cases. Hammering in room above ours beyond 6pm. No hand soap in bathroom. No cold water in shower or at sink; unable to regulate temp; only hot to scalding; was unable able to shower following 10 hours on the road.
1 nacht verbleven in juli 2023
Reactie van Stephanie op 19 aug 2023
Deer Valued Guest,Thank you for taking the time to bring our attention to your experience in our hotel. This has been forwarded to management to investigate and address with the appropriate department. Thank you again for sharing and we hope to earn your business in the future by continuing to grow and evolve.

4/10 – Matig

Ryan

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Stephanie op 19 aug 2023
Hello Ryan,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.