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Beoordelingen van Country Inn & Suites by Radisson, Jacksonville I-95 South, FL

2.5 out of 5
Country Inn & Suites by Radisson, Jacksonville I-95 South, FL
4690 Salisbury Rd, Jacksonville, FL

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 310 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 308 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 180 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 102 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 100 van 1000 beoordelingen" "

7,4/10

Netheid

8,2/10

Personeel en service

7,2/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Peter

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
CLOSED!!!
I am truly disappointed in this entire transaction. The hotel was booked back in July of 2022. Sometime during the hotel closed in January 2023 and no notification was sent to me letting me know about this. I was super lucky to be able to pivot and find another room at a different location. I wish there had been some communication about the closure. Hotels.com did come through in getting me a refund.
1 nacht verbleven in januari 2023

10/10 – Uitstekend

Brenda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed 2 nights. Bed smaller than expected, hot water took a few minutes to warm up, entry card/doors had technical issues. Overall a great location for the price. Staff was helpful and very polite. Would stay again in the future.

10/10 – Uitstekend

Heather, Ochlocknee

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean and staff was friendly. It was easy to locate and close to shopping/dining options. 15 minutes from Mayo Clinic which was very convenient.

4/10 – Matig

Crystal

Positief: Comfort kamer
Negatief: Personeel en service
We had not toilet paper in room when we first checked in. Had to go to front desk to get it. We did not get room service for a two day stay. We left for the day and came back to a dirty room. Had to make my own bed. Had to go to the front desk to get towels and other supplies. I was told that they don't do maid service for two night stays. The breakfast bar was empty by eight in the morning. We will not stay here again.
2 nachten verbleven in december 2022

6/10 – Redelijk

Carolyn

Positief: Comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Door key didn’t work … coffee not made till after 7 am carpets awful !!!! Hotel is old and needs lots of updates … overall stay was quiet though
3 nachten verbleven in december 2022

4/10 – Matig

Kim

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
First I called two day's before arrival to change from king bed to two queens. I was told my the lady that answered the phone that I could do it at check-in. Well we arrrivied and I requested the change and the lady said they were full and I could not change. The cleaning staff were still cleaning rooms at 5:00 pm. Needless to say they were not booked there were not many cars in lot. The carpet in rooms and halls were soiled the bathroom was not clean the entire place needs some attention. I stayed there 6 years ago and it was nice but now it is horrible. I stay at country inns when I travel but will not stay at the one on Salisbury Road in Jacksonville Florida again.
1 nacht verbleven in december 2022

6/10 – Redelijk

MARGARET, MARCO ISLAND

1 nacht verbleven in december 2022

10/10 – Uitstekend

Jehree

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable and clean but missing the amenities
Hotel was nice and staff was friendly, but the grab-and-go breakfast was disappointing during covid that would be understanding but today with the restrictions lifted the full buffet breakfast should have been available including the free newspapers and freshly warm cookies that is known by Country Inn & Suites. The gym also could have had more equipment
2 nachten verbleven in december 2022

6/10 – Redelijk

Dynita

Got here and the King suite we reserved months ago was not available and we were not notified in advance. No snack machines only drinks and room had weird odor.
1 nacht verbleven in december 2022

10/10 – Uitstekend

Thomas

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and quiet place.
1 nacht verbleven in december 2022
Reactie van management op 20 dec 2022
We appreciate your review. We are glad to see you enjoyed your stay here with us. We will continue to work on the property for the future. Hope to see you again soon.

2/10 – Ontzettend slecht

Jerzy

1 nacht verbleven in december 2022
Reactie van management op 11 dec 2022
Thank you for taking the time out to submit a review. We are sorry to see we were not up to par during your stay with us. We will continue to make improvements for the future.

4/10 – Matig

Jeffrey

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A sign at the front desk informs you renovations are underway however no mention of this when you book. The hall carpet looked like a herd of toddlers without diapers crawled through leaving their deposits. The furniture was dusty and obviously not cleaned. Some type of goo was on the wall in the bathroom. The tub had more than one ring around it. The coffee maker was missing the pod holder. When I mentioned this to the front desk person, he offered no solution. The sheets appeared clean though I hate to think of the last time the bedspread was washed. There was no TV channel menu available though after 10 minutes of scrolling channels I eventually came to the TV guide. The hotel had very few cars in the lot and I can't believe they are unable to take care of the few patrons they have during low volume days.
Reactie van Management op 6 dec 2022
We are sorry to hear that your stay with us was not up to par. We are working to improve our property for the future and will use the details you provided to assist in that matter.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great. For A Simple Stay
Hotel was convenient, clean and had basic amenities. We knew that some remodeling was underway so some extras were not available. However the price was good, staff was friendly, and we had a nice stay.
3 nachten verbleven in november 2022
Reactie van management op 20 dec 2022
We appreciate your review. We are glad to see you enjoyed your stay here with us. We will continue to work on the property for the future. Hope to see you again soon.

2/10 – Ontzettend slecht

Sharif

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Rusts in bathtub. Dirty carpet.
2 nachten verbleven in oktober 2022
Reactie van Customer Care op 5 nov 2022
Thank you for posting a review. We are sorry to hear that your stay was less than satisfying due to the cleanliness of the bath tub and the carpet at that time. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to make a more favorable impression in the future.

6/10 – Redelijk

Casandra

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Breakfast was limited, not like before. Hall carpet was dirty. Bed comforter filling was all in lumps and pieces. Bathroom toilet was too low. Just didn't feel clean in this hotel but price was extremely reasonable..
3 nachten verbleven in oktober 2022
Reactie van Management op 16 okt 2022
We appreciate you taking the time out to submit a review. We are sorry to see that we were not completely up to par during your stay with us. We will look into the details you provided and use that to help fine tune our operations for the future.

8/10 – Goed

Terry

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Accessible to sick family member. - Needs the renovations it is undergoing!
2 nachten verbleven in augustus 2022
Reactie van Management op 16 okt 2022
We appreciate you taking the time out to submit a review. We are sorry to see that we were not completely up to par during your stay with us. We will look into the details you provided and use that to help fine tune our operations for the future.

8/10 – Goed

Terry

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I chose this location to be near/accessible to a family member. It was in a decent area. - The motel was in much need of repair and renovation. It appeared that it may well have been in the process of updating and renovating the property. Workers were moving through the halls when I left at the beginning of the week. Computer/booking system could not keep the number of available rooms correct apparently, I overheard the desk clerk turn away either in-person or over the phone several guests due to "no availability." Even told me that when I wanted to extend my stay by a day, but I was able to go online and easily book that extension (to the clerk's surprise).
1 nacht verbleven in augustus 2022
Reactie van Management op 16 okt 2022
We appreciate you taking the time out to submit a review. We are sorry to see that we were not completely up to par during your stay with us. We will look into the details you provided and use that to help fine tune our operations for the future.

6/10 – Redelijk

Ki

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2022

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel and room was very enjoyable. If I ever return I will definitely look here. The staff was great and friendly. The bed was very comfortable. I received a good night's sleep and was ready for my meeting in the morning.
1 nacht verbleven in september 2022
Reactie van Management op 26 sep 2022
We appreciate you taking the time out to submit a review. Glad to hear that we were up to par during your stay with us. We will continue to make improvements for the future.

6/10 – Redelijk

Nicole

Positief: Personeel en service
Negatief: Voorzieningen
They were renovating so the pool was close
3 nachten verbleven in september 2022
Reactie van Management op 18 sep 2022
We appreciate your review. We are working on improving the property for the future.

2/10 – Ontzettend slecht

Trivonda

3 nachten verbleven in september 2022

2/10 – Ontzettend slecht

evelyn

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My family and I had the worst experience with this place, extremely dirty, nothing worked (elevators and ice machines), in the corridors there was everything from lamps, refrigerators, microwaves and even mattresses. The employees were a bit rude and the breakfast leaves a lot to be desired. In few words THE WORST OF MY EXPERIENCES IN HOTELS!!
2 nachten verbleven in september 2022
Reactie van Mangement op 12 sep 2022
We are sorry to hear that we were not up to par during your stay with us. We will look into the details you've provided to help us improve for the future.

8/10 – Goed

Lawrence

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was ok But I guess I was so use to the hot entries you used to serve at all my others stays.
1 nacht verbleven in september 2022
Reactie van Mangement op 8 sep 2022
We appreciate your review and are glad to see for the most part you enjoyed your stay with us. We will look into what details you've provided to make things better for the future.

6/10 – Redelijk

James

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Under construction So just ok. But creeper Wondering how to strap the king size mattress in the hallway onto our car!? Lil
1 nacht verbleven in september 2022
Reactie van Mangement op 8 sep 2022
We appreciate your review. We are sorry to hear the experience you had while with us. We will look into the details you have provided to help improve matters for the future.

2/10 – Ontzettend slecht

Allecia

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I reserved a single queen bed with a roll in shower. I got two doubles and a bath tub. I wasn't able to shower! Almost the whole hotel was under construction, which was not mentioned until we got there. They just put us where we'd fit. Not a great experience in the slightest.
3 nachten verbleven in augustus 2022
Reactie van Mangement op 8 sep 2022
We appreciate your review. We are sorry to hear the experience you had while with us. We will look into the details you have provided to help improve matters for the future.

8/10 – Goed

Karen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2022
Reactie van Mangement op 3 sep 2022
We appreciate you taking the time out to submit a review. We are glad to see for the most part you enjoyed your stay with us. We will continue to improve the property for the future, in hopes of exceeding your expectations.

8/10 – Goed

Howard

Positief: Netheid, personeel en service
Location and access ability to stores and restaurants, the area was more conducive to an industrial environment.
2 nachten verbleven in augustus 2022
Reactie van Mangement op 31 aug 2022
Thank you for taking the time out to submit a review. We are glad to see that you enjoyed your stay and will continue to work on things for the future.

8/10 – Goed

Larry

Positief: Personeel en service, voorzieningen
I understand that the property is going through some renovations, but some things were out of order. The room looked clean except for the bathroom.
1 nacht verbleven in augustus 2022
Reactie van Mangement op 31 aug 2022
Thank you for taking the time out to submit a review. We are sorry to hear we weren't completely up to par during your stay but will continue to try and improve for the future.

4/10 – Matig

DOUGLAS

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The staff is the only thing good about that hotel. No amenities, no pool, no fitness, no working ice machine, only one elevator working. Carpet in room has water damage, room smelled, etc.
3 nachten verbleven in augustus 2022
Reactie van Mangement op 31 aug 2022
We appreciate you taking the time out to submit a review. We are sorry to hear that we were not up to par during your stay with us. Renovations have just begun and we are making improvements for the future.

6/10 – Redelijk

Diane

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The price was good….but this property needs updating in the worst way. Bathroom was horrible!! Continental breakfast was a joke. Side door stuck so bad couldn’t use it (to be close to our room). All in all a pretty sad place.
1 nacht verbleven in augustus 2022
Reactie van Mangement op 31 aug 2022
We appreciate you taking the time out to submit a review. We are sorry to hear that we were not up to par during your stay with us. Renovations have just begun and we are making improvements for the future.

10/10 – Uitstekend

LUIS

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in augustus 2022

10/10 – Uitstekend

Hailey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the warm yellow lighting in the room. Many hotels only have white lighting but the yellow, warm lighting feels very home-y and comfortable. The bed and sheets were incredibly comfortable.
1 nacht verbleven in augustus 2022
Reactie van Mangement op 22 aug 2022
Thank you for taking the time out to submit a review. We are glad to hear you enjoyed your stay here with us. We hope to see you again in the future.

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good
4 nachten verbleven in augustus 2022
Reactie van Mangement op 22 aug 2022
Thank you for taking the time out to submit a review. We are glad to hear you enjoyed your stay here with us. We hope to see you again in the future.

2/10 – Ontzettend slecht

James W

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not fit for a dog house
The checkin clerk was great but everything else about the hotel is horrible. I can't believe that Radisson would have its name associated with such a substandard hotel. This hotel needs to be renovated from the ground up
1 nacht verbleven in augustus 2022
Reactie van Mangement op 19 aug 2022
Thank you for taking the time to submit a review. We are sorry to see that we were not up to par during your stay with us. We will look into your review in fine detail to help us improve matters for the future.

2/10 – Ontzettend slecht

Shoun

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Under construction and bathroom not up to par
1 nacht verbleven in augustus 2022
Reactie van Customer Care op 16 aug 2022
Thank you for writing a review. It saddens us to hear that your stay was less than pleasing due to the condition of the bathroom during that visit. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Your feedback will be forwarded to the hotel management to ensure overall quality are up to brand standards. We hope for another opportunity to serve you again and exceed your expectations.

6/10 – Redelijk

Jake

Zakenreiziger, Reisde met familie
It's just old needs work
1 nacht verbleven in augustus 2022
Reactie van Customer Care op 12 aug 2022
Thank you for writing a review. We are saddened to know that your experience was anything less than satisfying due to the condition of the facility at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

10/10 – Uitstekend

Jessica

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Esta bien
1 nacht verbleven in juli 2022
Reactie van Mangement op 22 aug 2022
Thank you for taking the time out to submit a review. We are glad to hear you enjoyed your stay here with us. We hope to see you again in the future.

6/10 – Redelijk

Dan

Generally ok
Overall the hotel was ok. The staff was extremely nice and helpful. If the hotel wasn’t undergoing renovation I’d rate it higher
2 nachten verbleven in juli 2022
Reactie van Customer Care op 28 jul 2022
Thank you for writing a review. We do appreciate that you find the hotel okay and the service of our staff nice and helpful, but we are even more appreciative of the opportunity to learn where we can make improvements. We apologize about the issue you had regarding your concern with the hotel at that time. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

4/10 – Matig

Debra

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Much older & worn than shown in online pictures. Room had a musty odor & water in shower took forever to heat up. We were only there for a night to break up travel but was disappointed with mostly everything.
1 nacht verbleven in juni 2022
Reactie van Customer Care op 6 jul 2022
Thank you for posting a review. We are sorry to hear that your stay was less than satisfying due to the condition and cleanliness of the room at that time. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to make a more favorable impression in the future.

2/10 – Ontzettend slecht

Kimberli

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I didn’t like NOTHING about this Hotel!! Very Nasty And It Has A Awful Smell…😡
1 nacht verbleven in juni 2022
Reactie van Customer Service op 2 jul 2022
Thank you for writing a review. We are saddened to know that your experience was anything less than satisfying due to the condition and cleanliness of the hotel at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

8/10 – Goed

Kristina

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen
You can tell no one cleans behind the night stands or under the beds. A handful of gold stars and dirt bhind/under. I cleaned the bath tub and it was pretty dirty. Soap scum wiped right off shower knob and faucet. Precious guest left their towel on the back of the bathroom door. It was still there when we arrived to our room. No signs with times for continental breakfast. Pool and firness center were both closed for renovation but nothing online and no one at check in tells you that. Very disappointing as we had children.
1 nacht verbleven in juni 2022

10/10 – Uitstekend

Tre'saun

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2022

8/10 – Goed

Ilou

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
it would be nice if they served breakfast like they used to, not this grab and go set up. other thsn thst the stay was good
7 nachten verbleven in juni 2022

6/10 – Redelijk

Rendy, Belleview

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The rooms are outdated. Carpet is old and very stained. Our a/c did not work in the room. We went down and told the front office guy and told him it was on 60 when we went into the room. He blamed us and said we froze it up. When we came back to the room after being out, it was still not getting cold. We contacted the front desk at around 2am and the night clerk gave us another room and apologized.
1 nacht verbleven in juni 2022
Reactie van Customer Care op 14 jun 2022
Thank you for writing a review. It saddens us to hear that your stay was less than pleasing due to the condition of the room mainly with the carpet, air conditioning and the level of service you received from the staff during that visit. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

6/10 – Redelijk

Nicole

Zakenreiziger
Positief: Personeel en service
It was quiet. The chair in the room had a rip in the upholstery, and the bathroom should have been cleaned better. Front desk staff were nice but rarely actually out at the desk.
2 nachten verbleven in mei 2022

4/10 – Matig

michael

Negatief: Staat van de accommodatie en faciliteiten
We booked for 4 nights, we stayed for 3 People were nice, property was nasty Carpets in hall were all discolered, put Soap in sock racks in shower, all the paint Was left on our soap, can i get the refund For the night we left we dont need it towards free nights in the future.
4 nachten verbleven in mei 2022

4/10 – Matig

Christine

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Wait until the remodel and open pool
The front desk couldn’t be nicer but the place is old and so dirty. Carpets were scary and the pool was closed.
2 nachten verbleven in mei 2022

8/10 – Goed

NANCY

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Although our bed and bathroom was clean, the carpeting in the room and in all hallways is filthy and full of stains. There was a strange chemical smell in our room that you noticed when you walk in, but didn't cause us any harm that is known. The ice machine on the first floor is broken. The staff we dealt with was pleasant and helpful. Its pathetic that owners don't find it important to clean the carpets.
3 nachten verbleven in mei 2022

2/10 – Ontzettend slecht

Sarah

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2022

6/10 – Redelijk

Jessica

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our second time staying there. They were under construction but other than that, a pretty basic hotel. Nothing crazy, I did enjoy the grab and go breakfast. Room was clean along with bathroom
1 nacht verbleven in april 2022
Reactie van Customer Care op 2 mei 2022
Thank you for posting a review. It is nice to know that you appreciated the breakfast and the cleanliness of the room and on the other hand, it saddens us to hear that your stay was less than pleasing due to the condition of the hotel at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.