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Beoordelingen van Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr.

3 out of 5
Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr.
10434 Midtown Pkwy, Jacksonville, FL

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 352 van 728 beoordelingen" "
Gastenscore: 8 - Goed. 194 van 728 beoordelingen" "
Gastenscore: 6 - Redelijk. 102 van 728 beoordelingen" "
Gastenscore: 4 - Matig. 51 van 728 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 728 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ciria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Big and convenient rooms. Good breakfast. Very friendly staff.
2 nachten verbleven in april 2024
Reactie van Richard Lowe op 10 mei 2024
Dear Ciria,Thank you for taking the time to share your comments, we are glad to see you had an enjoyable trip.

8/10 – Goed

Rodney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Richard Lowe op 3 mei 2024
Dear Rodney,We are glad to see you had a pleasant stay, we look forward to seeing you again in the future!

4/10 – Matig

Arturo

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room I was assigned was designated for the handicap. The curtain had a tear, the lights on the fan was inoperable, the shower was not cleaned thoroughly. The door was sticking so badly, I thought the door was locked. The door did not fit well in the jamb and no one thought to correct this. So the door had to be shoved open and pulled close with all my might. The misalignment also served to disallow the deadbolt from aligning correctly. The TV did not have many cable TV options, and it seemed very close tot he options for antenna TV. I expect a hotel at this level to have better in room entertainment. Breakfast was fine, a lot of CARBS and sugar; but as a person with specific dietary needs, they did have options that suited me.
7 nachten verbleven in april 2024
Reactie van Richard Lowe op 3 mei 2024
Dear Arturo,Thank you for taking the time to share your comments regarding your recent stay. We will share with the appointment staff to ensure we work to resolve your concerns.

10/10 – Uitstekend

Danielle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The woman working the desk during the day is absolutely amazing! She really helped me and went out of her way for me! She was amazing! I love this hotel! The area is amazing and the rooms are always so clean and so so nice! My favorite hotel in the area and I stay here often
1 nacht verbleven in april 2024
Reactie van Richard Lowe op 22 apr 2024
Dear Danielle,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

8/10 – Goed

william

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location. Facilities are good. Downstairs area greatly improved. Rooms need some updating, ie. Showers, mattresses, sitting areas.
3 nachten verbleven in april 2024
Reactie van Richard Lowe op 22 apr 2024
Dear William,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

10/10 – Uitstekend

Danielle

1 nacht verbleven in april 2024
Reactie van Richard Lowe op 10 mei 2024
Dear Danielle,We are glad to see you had a positive stay experience!

10/10 – Uitstekend

Chuck

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good handicap room, just wish they didn’t put these rooms at the far end of the hallway requiring a long walk from the elevator.
1 nacht verbleven in maart 2024
Reactie van Richard Lowe op 1 apr 2024
Dear Chuck,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

8/10 – Goed

WILLIAM

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Its fine, a little skanky for what this ideal location should have to offer, considering all the high end shopping. But its just very convenient. A whyndam would be great.
1 nacht verbleven in maart 2024
Reactie van Richard Lowe op 1 apr 2024
Dear William,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

10/10 – Uitstekend

Kyle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Richard Lowe op 1 apr 2024
Dear Kyle,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

10/10 – Uitstekend

Neil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Richard Lowe op 1 apr 2024
Dear Neil,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

6/10 – Redelijk

Robin

1 nacht verbleven in maart 2024
Reactie van Richard Lowe op 1 apr 2024
Dear Robin,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

10/10 – Uitstekend

Angela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Room was clean and roomy.
2 nachten verbleven in februari 2024
Reactie van Richard Lowe op 29 feb 2024
Dear Angela,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

2/10 – Ontzettend slecht

Claudine

2 nachten verbleven in februari 2024
Reactie van Richard Lowe op 1 apr 2024
Dear Claudine,Thank you for taking the time to share comments regarding your recent stay. We are sorry to see your stay was not a positive experience. Your comments will be shared with the appropriate departments.

4/10 – Matig

WILLIAM

Reisde met familie
Negatief: Netheid, voorzieningen
Blood on sheets, hair all over bathroom floor and staff that don’t care. All around dump.
1 nacht verbleven in februari 2024
Reactie van Richard Lowe op 29 feb 2024
Dear William,Thank you for taking the time to rate your stay with us. We apologize for the inconveniences you experienced. Your comments have been shared with the appropriate staff to ensure this is an isolated event.

4/10 – Matig

Deborah

Reisde met partner
Positief: Netheid
I liked the location - it’s located in the Town Center mall so it’s very convenient!! I didn’t like they double charged me for the room… there was no pillow case on the extra pillow… no in room safe… the coffee make didn’t work…no ice machines on the floors so you have to ask for ice…
1 nacht verbleven in februari 2024
Reactie van Richard Lowe op 29 feb 2024
Dear Deborah,Thank you for taking the time to rate your stay with us. We apologize for the inconveniences you experienced. Your comments have been shared with the appropriate staff to ensure this is an isolated event. We look forward to having you back again.

4/10 – Matig

Keith

Reisde met partner
Shower never ran hot water!
1 nacht verbleven in februari 2024
Reactie van Richard Lowe op 7 feb 2024
Keith,Thank you for taking the time to share your experience with us. We will address the issue immediately to ensure this does not impact future guests. We apologize for the inconvenience this may have caused you.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Richard Lowe op 29 feb 2024
Dear Anonymous,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful hotel, very clean and within walking distance of shops and restaurants. Beds were comfy.
2 nachten verbleven in januari 2024
Reactie van Richard Lowe op 29 feb 2024
Dear Anonymous,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 – Uitstekend

Namon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rough start but great
The stay was amazing, after we such a hard time getting into a pre-paid room for two nights. It wasn't the hotels that the issued occurred, but Hotels.com. Their credit card was declined after i paid them ahead of time. We had this Amazing receptionist, I do mean very professional and nice, named Maria. My wife and I would like to tell her thanks for being so patient.
2 nachten verbleven in januari 2024
Reactie van Richard Lowe op 29 feb 2024
Dear Namon,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 – Uitstekend

Marnisha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Richard Lowe op 29 feb 2024
Dear Marnisha,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

8/10 – Goed

Dwight A

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice place
We like the location. Minutes from Mayo Clinic and a short walk to dining and shopping. Nice staff, quiet rooms. Clean.
2 nachten verbleven in januari 2024
Reactie van Richard Lowe op 29 feb 2024
Dear Dwight A,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 – Uitstekend

Ayaiza

1 nacht verbleven in januari 2024
Reactie van Richard Lowe op 29 feb 2024
Dear Ayazia,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

8/10 – Goed

JACQUELINE

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I almost froze
I wanted to love my stay but with 30 degree weather, my room had NO HEAT. There wasn’t a space heater or anything provided to me, I was given extra blankets but, I wasn’t in bed for my entire stay.
2 nachten verbleven in december 2023
Reactie van Richard Lowe op 29 feb 2024
Dear Jacqueline,Thank you for taking the time to share your experience. I apologize for the inconvenience. I have shared your comments with the appropriate staff to ensure we avoid these types of issues going forward.

8/10 – Goed

Tamia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Richard Lowe op 29 feb 2024
Dear Tamia,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

8/10 – Goed

Bonnie

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Property was nice and staff was generally helpful. Hot water was lacking and shower head and pressure was terrible. Convenient location to St. John’s center.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Michelle

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was perfect for our 4 day family trip to see extended family over the holidays. The room was comfortable and clean. The staff were helpful. We were right next to shops and dining options.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Elizabeth

1 nacht verbleven in december 2023
Reactie van Richard Lowe op 29 feb 2024
Dear Elizabeth,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 – Uitstekend

Anne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff is so personable and helpful, room is very comfortable and full of amenities for a very comfortable stay. Will stay here from now on when we visit family in Jacksonville
1 nacht verbleven in december 2023

10/10 – Uitstekend

Sarah

1 nacht verbleven in december 2023

10/10 – Uitstekend

Sylvester

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like it was a safe place cleaning parking lot and you had no problem no place to call you have a good place to call and y'all kept stuff cleaning and safe and I like your stuff
1 nacht verbleven in december 2023

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and amazing staff!
8 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Persephone

Positief: Netheid
Negatief: Personeel en service
Room not available that was booked. Charged extra for room given
1 nacht verbleven in november 2023

6/10 – Redelijk

David

1 nacht verbleven in december 2023

10/10 – Uitstekend

Luis

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was Friendly and room was very clean.
1 nacht verbleven in november 2023
Reactie van Assistant General Manager op 3 dec 2023
Thank you for feedback and great score of 5 out of 5......

10/10 – Uitstekend

Bridget

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Open for a late but still friendly check in which was good. Spacious room. The AC unit in our room was extremely loud though. The breakfast was very okay
1 nacht verbleven in november 2023
Reactie van Assistant General Manager op 19 nov 2023
Greetings, Thanks for staying with us, and sharing your feedback we look forward to your return stay with us again.

2/10 – Ontzettend slecht

Cassandra

1 nacht verbleven in november 2023
Reactie van Assistant General Manager op 19 nov 2023
Greetings, We apologize that we did not to meet or exceed your expectations, but we appreciate your feedback and will use this knowledge to move forward with further strengthening our team. Please reach out us if there is anything we can do to help further.

2/10 – Ontzettend slecht

James

6 nachten verbleven in oktober 2023
Reactie van Assistant General Manager op 4 nov 2023
We apologize that you didn't enjoy your stay, please reach out to us if we can make this right with you. Again, we hope that we are able to make this up to you.

10/10 – Uitstekend

Kim

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
FL GA game
Loved our stay. So convenient for food in Town Center. Lots of parking and love the new wine & beer self service in the lobby. Always nice to have a suite to stretch out in. Had to run to meet someone for breakfast but the buffet looked good.
1 nacht verbleven in oktober 2023
Reactie van Assistant General Manager op 4 nov 2023
Greetings, Thanks for the feedback and we look forward to your return stay. Safe Travels until next time.

4/10 – Matig

Kim

Negatief: Netheid, personeel en service
Ck in was a disaster, at 3pm still room wasn't available!!
1 nacht verbleven in oktober 2023
Reactie van Assistant General Manager op 4 nov 2023
We apologize that you didn't enjoy your stay, please reach out to us if we can make this right with you. Again, we hope that we are able to make this up to you.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Assistant General Manager op 4 nov 2023
We are happy you enjoyed your stay and look forward to your return stay with us.

10/10 – Uitstekend

Ruben

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel very clean staff are amazing great location shopping near the beach and safe area 👍👍
8 nachten verbleven in oktober 2023
Reactie van Assistant General Manager op 4 nov 2023
We appreciate your business, thanks for staying with us and we look forward to seeing you again.

4/10 – Matig

Ron

Reisde met huisdieren, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The property was very nice but service was terrible; reported no hot water in shower, they promised it would be fixed but it wasn't, so we had 2 nights in a row with cold showers......totally unacceptable for the price we paid!!
1 nacht verbleven in oktober 2023
Reactie van Assistant General Manager op 11 okt 2023
Greetings, I apologize that yur visit was not a good one, as we have every intention that we meet and exceed your expectations. However, we keep the hot water stable to please all the guest. We are so sorry that we didn't meet your expectations. Please reach out to us if there is anything that we can help to fix this for you.

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a really great time. Especially the service was great and they were very helpful and I could always ask if needed something. Everyone was very talkative and generally there was a good atmosphere in the hotel. The cleaning staff were also very friendly. The rooms were also great, clean and especially the part with the kitchen I really liked and helped me with preparing food. Would highly suggest this hotel.
10 nachten verbleven in september 2023
Reactie van Assistant General Manager op 8 okt 2023
Thanks for staying with us, See you again soon!

8/10 – Goed

Isabel

Positief: Personeel en service, staat van de accommodatie en faciliteiten
6 nachten verbleven in september 2023
Reactie van Assistant General Manager op 8 okt 2023
Thanks for staying with us, See you again soon!

10/10 – Uitstekend

Lindsay

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Location is EVERYTHING- perfect spot
Staff were wonderful and the rooms were clean. Convenient location and wonderful breakfast spread. I will return.
2 nachten verbleven in september 2023
Reactie van Assistant General Manager op 8 okt 2023
Thanks for staying with us, See you again soon!

10/10 – Uitstekend

Gonzalo Andre

2 nachten verbleven in september 2023
Reactie van Stanley Etienne op 21 sep 2023
Thank you for taking the time to rate your recent stay. I am delighted to see you enjoyed your stay. We hope to host you again in the future. Safe travels!Stanley EtienneGeneral Manager

10/10 – Uitstekend

Natalie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Stanley Etienne op 21 sep 2023
Thank you for taking the time to rate your recent stay. I am delighted to see you enjoyed your stay. We hope to host you again in the future. Safe travels!Stanley EtienneGeneral Manager

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Assistant General Manager op 14 sep 2023
Thank you for staying with us.

10/10 – Uitstekend

Eduardo

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just a no hassle and easygoing experience. We'll be back for sure. Location, location, location.
1 nacht verbleven in september 2023
Reactie van Assistant General Manager op 14 sep 2023
We are over joyed that you was delighted with your stay. We look forward to seeing you again soon!

8/10 – Goed

Dwight Austin

2 nachten verbleven in augustus 2023
Reactie van Assistant General Manager op 14 sep 2023
Thanks for your feedback, and look forward to your return visit.