2/10 – Ontzettend slecht
L.
13 dec 2017
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Never again
Because the Crowne was full with weddings and we had a wedding in the neighborhood and also visits with good friends who have an office there, we decided to stay in 'the other' business hotel in the vicinity. We had eaten there before with our friends and their food is great, as well as their drink choice in the basement. So we booked. The checkin was ok; the staff is nice but awkward, the rooms are clean and nice so all good. We ordered food to the room and that's when the weirdness began; food arrived cold, when commenting on it, the staff just smiled. That can be and is not too bad, but we kept asking for mineral water as well; we noticed, too late, the bottles that looked sealed, were not sealed. So we got quite ill. We complained and they said that only 2 bottles per day are free the rest is from the tap; we were flabbergasted. This was never mentioned anywhere and ofcourse we would pay; we asked for mineral water and were assuming this was paid... You have to tell foreigners this; someone might just die; after that we were very vigilant about checking every bottle; they did not make the mistake again but it took some serious shouting to get to that point. We had some half baked apology (again, we spent 2 full days on the toilet and there is only one toilet in the room) but no free drinks, no free food, no free room, just 'apologies and we will mention it to the manager'. They kept making us sign and pay for every cold delivered egg. Oh and the internet was not working.
L.
5 nachten verbleven in december 2017