Lobby

Beoordelingen van Best Western Summerlea

4 out of 5
Best Western Summerlea
GT Road, Near BSF Chowk, Jalandhar, Punjab

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 7 van 23 beoordelingen" "
Gastenscore: 8 - Goed. 3 van 23 beoordelingen" "
Gastenscore: 6 - Redelijk. 7 van 23 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 23 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 23 beoordelingen" "

6,0/10

Netheid

6,8/10

Personeel en service

6,8/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Priya

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
8 nachten verbleven in februari 2024

6/10 – Redelijk

Sharnjit

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Strong Moldy smell, broken power plugs, dirty shower and dirty bedspread
2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The hotel was old and dated. The pictures make it look nice and new but that is not the case. First night there the toilet was leaking. Maintenance checked it and said nothing was wrong. They sent up housekeeping to “clean” it. Which was a wipe down with a rag. The hotel restaurant has an extensive menu; making it look very good. But when we tried ordering certain items (chicken burger) it wasn’t available. They say they do late night food - not the case. The room windows did not close properly and the traffic noise was pretty annoying. Overall I would not book this hotel again.
6 nachten verbleven in maart 2023

8/10 – Goed

Arunesh

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2022

6/10 – Redelijk

jatinder

Reisde met een groep
Positief: Netheid, personeel en service
1 nacht verbleven in maart 2022

6/10 – Redelijk

Ashline, hercules

Reisde met partner
Negatief: Personeel en service
We had gotten the suit which were very spacious, how ever we had to call several times to request for towels. The housekeeping either forgot to leave towels or left only 1 towel . Also there was a disgusting smell every time we turned the water on to wash our hands . Staff needs to smile more, they always seemed very uptight and not friendly. Overall experience was ok but I would not return back to this hotel again .
4 nachten verbleven in februari 2022

6/10 – Redelijk

Geverifieerde reiziger

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid
1 nacht verbleven in april 2021

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in april 2021

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing service I would highly recommend this place.
1 nacht verbleven in maart 2021

4/10 – Matig

Bharat

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not as good!
Been staying here prior to the lock down and most recently last week. In the beginning it was nice as everyone was paying attention maintaining the standards of the place. However, there has been a sure and Steady decline both of the property and its services. Very poor upkeep. Horrible food and very rude staff. Pass on This option and choose another place to stay!
1 nacht verbleven in december 2020
Reactie van Akash op 3 jan 2021
Dear Guest, Greetings From Best Western Summerlea! We thank you for choosing Best Western Summerlea ,Jalandhar as your destination for stay. We are still providing proper attention & maintaining all standards acly the guide line given to the hotels. The main issue is that when we ask you for the missing hanger from the room and that hanger found in your blazer. But again we apologized behalf of our entire team if you feel bad for this. On behalf of our entire staff at Best Western Summerlea we thank you for your business and we hope to see you soon. Warm Regards, Best Western Team

8/10 – Goed

Deepak

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room was very clean.
4 nachten verbleven in november 2020
Reactie van Akash op 3 jan 2021
Dear Guest, Greetings From Best Western Summerlea! We thank you for choosing Best Western Summerlea ,Jalandhar as your destination for stay. We are glad that you have liked our services. Your appreciation of the efforts that we put in everyday to make our guests happy goes a long way to motivate us to work harder to achieve the highest levels of guest satisfaction. On behalf of our entire staff at Best Western Summerlea we thank you for your business and we hope to see you soon. Warm Regards, Akash Dohru Front Office Manager

2/10 – Ontzettend slecht

Sat Paul

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Stinking bath room. No exaust fan working
2 nachten verbleven in november 2020
Reactie van Akash op 3 jan 2021
Dear Guest, Greetings From Best Western Summerlea! We thank you for choosing Best Western Summerlea ,Jalandhar as your destination for stay. We are glad that you have liked our services. Your appreciation of the efforts that we put in everyday to make our guests happy goes a long way to motivate us to work harder to achieve the highest levels of guest satisfaction. On behalf of our entire staff at Best Western Summerlea we thank you for your business and we hope to see you soon. Warm Regards, Akash Dohru Front Office Manager

10/10 – Uitstekend

Harpreet

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2020
Reactie van Akash op 3 jan 2021
Dear Guest, Greetings From Best Western Summerlea! We thank you for choosing Best Western Summerlea ,Jalandhar as your destination for stay. We are glad that you have liked our services. Your appreciation of the efforts that we put in everyday to make our guests happy goes a long way to motivate us to work harder to achieve the highest levels of guest satisfaction. On behalf of our entire staff at Best Western Summerlea we thank you for your business and we hope to see you soon. Warm Regards, Akash Dohru Front Office Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was had a smell to it the bedding was terrible it made me itch
5 nachten verbleven in november 2019
Reactie van Akash Dohru op 10 dec 2019
Dear Kaur, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Akash Dohru Front Office Manager Best Western Summerlea

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid
8 nachten verbleven in april 2019

2/10 – Ontzettend slecht

Harminder

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was worst experience ever. Reserved two rooms, got to the Hotel and they didn’t have any rooms available.
1 nacht verbleven in februari 2019

10/10 – Uitstekend

Geverifieerde reiziger

7 nachten verbleven in november 2018

2/10 – Ontzettend slecht

Jenna

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst hotel organization I have ever experienced!
Reactie van AKASH op 29 apr 2018
Dear Guest, Greeting from Best Western Summerlea Jalandhar!! First of all please accept my apologies for the inconvenience faced by you during stay with us.We have taken measures & corrective action for the improvement of service and to make sure that such a situation is not faced by any other guest in future. It would be pleasure to host you in future & we look for your next visit. With Regards, Akash Dohru Front OfficeManager.

10/10 – Uitstekend

kds khurana

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Centre of the city very convenient
Good. Pleasant stay. In house restaurants are good.
Reactie van Sanjeev op 30 mrt 2017
Dear Guest, Greetings from Best Western Summerlea, Jalandhar! Thank you for sharing your valuable feedback on Expedia. it has definitely boosted team confidence and encouraged us to strive for greater heights of excellence. It is good to know that the different aspects of our hospitality were all at par with your outlook and added value to your stay. Really, it is our sincere effort to ensure the best in class facilities for our guests and a stay experience that is full of happy memories. Your recommendation is greatly valued and we look forward to seeing you again soon! Best Regards,

8/10 – Goed

Harjinder , United Kingdom

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable, clean and modern hotel
The bathroom had a really great shower. There was a good choice of vegetarian options at the breakfast buffet too. My sister and I thought it was very good value for money. The staff were polite and attentive as well.
Reactie van Sanjeev op 30 mrt 2017
Dear Guest, Greetings from Best Western Summerlea, Jalandhar! Thank you for sharing your valuable feedback on Expedia; it has definitely boosted team confidence and encouraged us to strive for greater heights of excellence. It is good to know that the different aspects of our hospitality were all at par with your outlook and added value to your stay. Really, it is our sincere effort to ensure the best in class facilities for our guests and a stay experience that is full of happy memories. Your recommendation is greatly valued and we look forward to seeing you again soon! Best Regards,

10/10 – Uitstekend

Balbinder K

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and great hotel for what we paid
Staff we great and breakfast was good for the price we paid. Would definitely stay there again.

6/10 – Redelijk

kirpal, uk

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Location is good. Near to every facilities
Comfortable, good service.except the noise at night time. Lot of disturbing. And on the last day the breakfast (sandwich & fruit) was not provided as the staff promised. The money was charged for the breakfast. Very disappointed.
Reactie van Sanjeev op 9 feb 2017
Greetings from Best Western Summerla, Jalandhar! Our hotel takes pride in the exemplary services we offer our guests and our guests have always found us par excellence. We regret the inconvenience you faced during your stay. It is a great anxiety that you didn't got as promised to you . Please accept our sincere apologies for the problem you went through in regards of services . We at Best Western Hotels & Resorts pride ourselves in keeping our customers satisfied and gave world class hospitality and in this case, unfortunately, we have failed to do so. I have spoken to my all team to put plan in place to ensure this does not happen in future. We deeply value your loyalty as one of our guest and ensure you that it will not happen in future. We hope that you will give us another opportunity to welcome you to our hotel and showcase the excellence and warmth that our guests love.

10/10 – Uitstekend

Taran

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
comfortable stay, new and clean hotel
comfortable stay, new and clean hotel