We sincerely apologize about the inconvenience you had during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. We will surely discuss your concerns with our management team in an effort to improve our facilities moving forward. Thank you Management.

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. We try to ensure all of our guest go outside for smoking but some decide to break the rules and smoke in room. We will make sure all the necessary repairs are completed.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

Dear guest When you had made the reservation, the credit you had provided was declined. We tried reaching you by phone and email, but we did not hear back from you. So unfortunately we do have to cancel the reservation due to card being declined.