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Beoordelingen van Holiday Inn Express Hotel & Suites Jasper, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Jasper, an IHG Hotel
2000 Hospitality Dr, Jasper, IN

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 201 van 418 beoordelingen" "
Gastenscore: 8 - Goed. 130 van 418 beoordelingen" "
Gastenscore: 6 - Redelijk. 56 van 418 beoordelingen" "
Gastenscore: 4 - Matig. 18 van 418 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 418 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Chad

1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Victoria

Zakenreiziger, Reisde met partner, Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service
2-night stay: I was forced to sign a “team agreement” policy even though I was a single mom staying with my son with no other “team members” at our hotel WITH THE DOCUMENT HAVING THE INCORRECT HOTEL NAME ON IT. Children were loudly runnning around after midnight on our first night. Upon eating dinner and returning the second night, my son and I were almost knocked down the stairs as we ascended to the 2nd floor by unsupervised youth. When I went to front desk after stairwell incident and almost being ran into by same group as I stepped out of my room, the front desk woman deferred to her manager. It continued after I came back from car. The basketball youth tournament is an annual event. This hotel was not prepared. They allowed parents to get loud and drunk in lobby while their heathen children ran around. Eventually, they had “housekeepers” as hall monitors INSTEAD OF REMOVING THE DRUNKEN PARENTS AND THEIR UNSUPERVISED CHILDREN. On top of that, the advertise laundry available- but their laundry soap dispenser was out of order. This hotel is clearly not ran well, and I would not recommend staying here because protocol (which the manager refused to share) is not followed. I got <3 hours of sleep because of it.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Garry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in december 2023

10/10 – Uitstekend

Carrie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Brandi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

8/10 – Goed

Eric

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall stay was fine. First morning for breakfast the pancake batter ran out. The next morning it was still empty and staff just said it was broke instead of just refilling it. Otherwise everything was good.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Jenney

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had an amazing experience room was clean and very nice the staff was great polite and always a smile
1 nacht verbleven in november 2023

8/10 – Goed

Sherri

1 nacht verbleven in november 2023

10/10 – Uitstekend

Kelly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

8/10 – Goed

Arnold

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Monica

1 nacht verbleven in oktober 2023

6/10 – Redelijk

Jeffrey

Reisde met familie
Negatief: Personeel en service
The size of the room was nice. The water in the shower was hot and had good force. The elevator appeared old, the rub had a rust spot and appeared dirty. I washed the tub before using the shower. The kitchen staff was rude when it was close to closing time. Actually began cleaning some areas before breakfast closing time was stated. Said it was because she was only allowed an hour to get everything cleaned up.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

James

Positief: Netheid
Very low water flow in shower. Chase lounge in room for small person needs chair instead
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Ted

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Jonathan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was spacious and the front desk clerk was friendly. My family enjoyed the pool and the breakfast was better than expected! Would definitely stay again!
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Vonnie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
GOOD
3 nachten verbleven in september 2023

10/10 – Uitstekend

Deborah

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Kristina

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was quick to accommodate us and the entire premise was very clean. Easy parking for our SUV UHaul trailer.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Jen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Duane

Negatief: Personeel en service, voorzieningen
I couldn't tell you what I liked because I didn't stay at this hotel however, I can tell you that I didn't book a stay there as I live in Canada, BC and when I received the email confirmation I called them to see what was gong on, said no need as I am in Canada, BC nor was I ever planning on going to the States (Indiana) and to cancel this reservation. Was told by front desk when given the Expedia itinerary # that was noted on the email received that there was no reservation under our first or last name, tel number or email address to cancel that we were not on the board to stay there. Started receiving email asking how the stay was so contacted Expedia who then contacted hotel manager to get refund as was told it was against the hotels terms and conditions! Total BS do not trust this hotel! I will be following up with the hotel manager and they better fix this and refund CC.. ridiculous!!
1 nacht verbleven in augustus 2023

8/10 – Goed

Amanda

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and got us checked in quickly. Room looked nice, but the bathroom had some dirty areas...especially the shower. Breakfast was great and the lady taking care of the breakfast area was very friendly.
1 nacht verbleven in augustus 2023

8/10 – Goed

Deborah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Cody

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
My room still was dirty and used from previous person in the motel
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Tyler

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Honestly I was surprised on how nice or hotel room was. Perfect space for the kids after a long day at holiday world. Breakfast was definitely better than other hotels that offer free breakfast. Hotel was very clean. Staff was also very nice.
1 nacht verbleven in juli 2023

6/10 – Redelijk

Denise

1 nacht verbleven in juli 2023

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2023

10/10 – Uitstekend

Jon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Alexis

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Heather

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

8/10 – Goed

amanda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

6/10 – Redelijk

Kati

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The staff was nice. The property needs updating and a deep clean.
1 nacht verbleven in juli 2023

8/10 – Goed

Jason

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Caroline

1 nacht verbleven in juni 2023

8/10 – Goed

Dennis

1 nacht verbleven in juni 2023

10/10 – Uitstekend

Katherine

2 nachten verbleven in juni 2023

6/10 – Redelijk

BRIANNA

Positief: Personeel en service, staat van de accommodatie en faciliteiten
6 nachten verbleven in juni 2023

8/10 – Goed

Mindi

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The beds were very comfortable. Room was nice and big. Bathroom was nice. We asked for a few extra pillows and blankets and shaving cream and they were very nice about it.
3 nachten verbleven in juni 2023

10/10 – Uitstekend

Anthony

1 nacht verbleven in mei 2023

8/10 – Goed

Paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was nice
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Joel

3 nachten verbleven in april 2023

10/10 – Uitstekend

Charlie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is very nice
1 nacht verbleven in februari 2023
Reactie van Jessica Thornton-Watkins op 26 feb 2023
Charlie, Thank you for your kind words about our hotel. We look forward to seeing you again next time.

10/10 – Uitstekend

Eric

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay
Stay was nice. Had a suite room which worked well for our family. Pool was clean and breakfast was good.
2 nachten verbleven in december 2022
Reactie van Jessica Thornton-Watkins op 26 feb 2023
Eric, Thank you for sharing your experience at our hotel. We are happy to hear that the accommodations worked well for you and that you enjoyed our amenities. We hope you will choose us again when your are in the area.

10/10 – Uitstekend

Anna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2022

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No complaints
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Brenda

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The walk in shower was great for my bad knee. Breakfast was good. Employees were great. It was an excellent stay.
3 nachten verbleven in oktober 2022

8/10 – Goed

Ryan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super nice, good value for the price! The beds were a little uncomfortable (one had a huge indent, like a valley, when you laid down). Had a few issues with check in, but the staff was super helpful with getting it resolved. Would definitely stay again!
1 nacht verbleven in september 2022

10/10 – Uitstekend

Pamela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room was very clean and our experience at hotel was above expectations.
1 nacht verbleven in september 2022
Reactie van Jessica Thornton-Watkins op 27 sep 2022
Thank you for taking the time to leave us such a beautiful review. While Expedia places stars next to our business, you Pamela, are our real star. Most people don't bother to leave reviews about positive experiences, and that's what makes you the star. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again.

6/10 – Redelijk

Rebecca

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Check in was at 3pm, and we arrived at 4pm and were given our keys. Upon heading up to our room, the maid hadn’t even started on the room and claimed the front desk should have known that. We didn’t mind waiting, but upon entering our room 30 minutes later after she had cleaned, we discovered hair all over the bathroom floor that hadn’t been swept up, and trash in the room that hadn’t been emptied. So I have to wonder what she did during those 30 minutes other than make the bed. There was also cracked framing around the room, and a poor patch job. Overall, for just a one night stay, it was fine, but I wouldn’t want to stay for longer than that.
1 nacht verbleven in september 2022
Reactie van Jessica Thornton-Watkins General Manager op 13 sep 2022
Rebecca, Please let me apologize for the experience you had during your recent stay at our hotel. I have reviewed your feedback with the staff members involved so that these types of situations never happen again. We have placed this room out of service so that we can inspect and repair the areas affected. I hope that you will give us another opportunity should you visit again in the future.

6/10 – Redelijk

Danny

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
At first glance, the room looked clean and well kept. Later, I had noticed several really dirty areas. Upon shutting the door in the bathroom, I saw some filthy dirty areas. The corner of the door by the bath tub, noticeable with door closed, was extremely dirty. The side of the bathtub, again noticeable with door shut, was absolutely filthy. Also, the refrigerator did not work. When we woke up in the morning, our infants milk was completely spoiled. He is on expensive special milk.
1 nacht verbleven in september 2022
Reactie van Jessica Thornton-Watkins op 27 sep 2022
We want to apologize for your negative experience at our hotel and we have forwarded your concerns to the appropriate departments for corrections. We hope you will consider us again in the future so that we can provide you the type of experience you can expect.