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Beoordelingen van Mena Red Sea Palace Hotel

Mena Red Sea Palace Hotel
King Abdul-Aziz Street, Beside the NCB (Main Branch), Jeddah, Makkah

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 14 van 140 beoordelingen" "
Gastenscore: 8 - Goed. 51 van 140 beoordelingen" "
Gastenscore: 6 - Redelijk. 39 van 140 beoordelingen" "
Gastenscore: 4 - Matig. 18 van 140 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 140 beoordelingen" "

6,8/10

Netheid

6,4/10

Personeel en service

4,6/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Sam

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Reality check
The hotel is very old with little renovation. The room smell and the halls as well. I think they should really improve this because it can affect your health negatively.
3 nachten verbleven in januari 2018

2/10 – Ontzettend slecht

huda

Negatief: Netheid, staat van de accommodatie en faciliteiten
One of the weirdest hotel I have ever been to. The decoration and set up is so strange.. the left was covered with unusually strange looking wall paper. No air con in it. We booked. a double room we got stuff for a single occupancy. No toilet paper, no one came to clean my room while I was away. The room condition was so poor. Curtain and blind were broken and to close the curtain I used my hair clips. The wall were mouldy, one of the strange things is the toilet door doesn’t close and this impossible to six as it hitting a wall when closing. The communal area have unusually strange furniture. The bed and the mattress are very taller and you have to jump in it and jump of it as it it might cause an accident. The only good thing is the reception lady who met me on arrival was nice. But the overall experience was not good at all. I was visiting Ed by a couple of friend and relatives and they also said it’s a weird hotel. I don’t understand how Expedia consider this good. I booked this as I trusted Expedia as I always have good experiences but sadly not this time .. cheers
2 nachten verbleven in augustus 2022

8/10 – Goed

Usama, Las Vegas

Reisde met familie
Positief: Netheid
Average hotel
2 nachten verbleven in juli 2022
Reactie van khalid op 23 aug 2022
thanks for your comments

2/10 – Ontzettend slecht

Monica

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Complete rip off, extremely expensive, no cafe or restaurant, closed for 1 y for renovation but looks worse than before. Had hole on the ceiling, only the shell of the smoke detector on the ceiling, no cafe or restaurant, shockingly not much available in the area anymore. It is close to the Historical Center but a lot of boards raised signing restaurations ( yet nothing done after 1 y since I visited last ) . So location is not an advantage anymore. Poor customer care, no remote control in the room, the tv wasn’t even set, no brochure or numbers list for contact in the room. If you needed anything, you had to go downstairs. The only thing that change , it smells nice , before you could feel a musky and tobacco smell when you return into your room after few hours AC been off. Bed was nice , but pillows to hard and bulky so the neck was very uncomfortable.
2 nachten verbleven in maart 2022

10/10 – Uitstekend

Dylan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
Excellent location by the Al-Balad district
4 nachten verbleven in december 2021

10/10 – Uitstekend

Thierry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super à tous points de vue
Idéalement située à l'orée de Al Balad, la vieille ville, cet hôtel 4 étoiles offre un grand service. La piscine et le fitness sont top. Le personnel se met en quatre pour nous aider. Merci à tous.
3 nachten verbleven in november 2021
Reactie van jawed iqbal op 15 nov 2021
Dear Sir, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest relation manager

8/10 – Goed

Yasser

2 nachten verbleven in maart 2020

4/10 – Matig

MOURAD

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dès notre arrivée problème de fuite d’eau, très peu d’eau chaude. Hôtel assez vieillot. Dommage. Quartier très ancien
2 nachten verbleven in februari 2020
Reactie van Osama op 29 feb 2020
We do apologize for the inconvenience caused to you. We do thank you once again for patronizing our hotel. We look forward to receiving you again and again. We look forward to an excellent business relation. Best regards

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Location of hotel is alright. Room position could be better with air condition improve.
4 nachten verbleven in februari 2020
Reactie van Osama op 19 feb 2020
dear value guest .. thank you very much for your time and good rating .. and we will take care of your notice to be more better next time .. hope for you all the best .. thank you

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
一見古いホテルですが、リノベーションもしっかりされていました。少し古さを感じました。スタッフは非常に親切で丁寧な対応で感動しました。
3 nachten verbleven in januari 2020
Reactie van osama op 1 feb 2020
thank you sir very much for your rating .. we hope to all the best .. thank you

6/10 – Redelijk

MHAMED

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in december 2019
Reactie van osama op 28 dec 2019
thank you sir for your rating and we hope to be always your prefer choice .. thank you

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
If you really have to else choose elsewhere
Room wasn't cleaned for 2 days despite me puting pls make up room signage. Rooms are VERY dark with all lights on as had to do work in toilet with better lighting there. Bfast was so so n Net not too bad. Hotel under new mgmnt still looks dated, if you have another option, try elsewhere
4 nachten verbleven in december 2019
Reactie van osama op 8 dec 2019
thank you sir for your notice and we are every sorry to hear that problem .. and i will handle this now and will contact you for your feedback .. thank you

6/10 – Redelijk

Geverifieerde reiziger

3 nachten verbleven in november 2019
Reactie van osama op 23 nov 2019
thank you for your rating ...

8/10 – Goed

Abdulaziz

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
الفندق تحسن عندما حدث بعض الغرف
الغرف المحدثة في الدورين الأول والثاني جميلة جدا، بقية الغرف بأثاث قديم وتكييف قديم أيضا ، النادي الصحي جيد جدا ، الإفطار جيد جدا
4 nachten verbleven in november 2019
Reactie van OSAMA op 24 nov 2019
Dear …. we are extending a true appreciation to you for sparing precious time by sharing us feedback concerning your stay experience at our hotel. This is a great compliment to us. The score which you have honored to our hotel is splendid and gives a wonderful feeling to us. It seems that you have had a great pleasure and enjoyment in our hotel. Once again, we pay our honest appreciation and do thank you once again for patronizing our hotel……. We look forward to an excellent business relation. Best regards

8/10 – Goed

Ishak, kajang

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel
Good location
1 nacht verbleven in oktober 2019
Reactie van Osama op 19 okt 2019
thank you sir for your good comment .. thank you

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel location is good.
2 nachten verbleven in juni 2019
Reactie van osama op 17 jul 2019
thank you sir .. consider our hotel is your second home

8/10 – Goed

Jurlian

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
냉방 장치의 소음을 더 줄여주세요! 나머지는 모두 좋음! 물론 사우디 지역에서 출장 온 것이지만 :D
3 nachten verbleven in juni 2019
Reactie van osama op 17 jul 2019
thank you sir .. consider our hotel is your second home and we will try our best to take care next time .. thank you

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in maart 2019
Reactie van Osama op 26 mrt 2019
thank you sir for your feedback .. and we are working more for improve our service ...

2/10 – Ontzettend slecht

Emad, Kuwait

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All in all is crab hotel not even 1 star The hotel is old and has bad smell and service is horbble
1 nacht verbleven in februari 2019
Reactie van osama op 12 feb 2019
sir if you can please feed us back about your accommodation details .. room number and date .. so we can investigate and check what happened ? your feedback is helping us for improvement our service for future stay .. thank you ...

10/10 – Uitstekend

mohammed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
الفندق جيد جدا
2 nachten verbleven in december 2018
Reactie van osama op 13 dec 2018
شكرا جزيلاً ضيفنا العزيز .. و اهلاً و سهلاً بك في بيتك الثاني في كل وقت ...

6/10 – Redelijk

Geverifieerde reiziger

ダウンタウンそばの古いホテルだが、買い物に少々困った。
5 nachten verbleven in november 2018
Reactie van osama op 26 nov 2018
sir thank you for your feed back .. we have 2 floor is renovated and we have plane to renovate all the floor by end of this year 2019 ... thank you & best regards...

2/10 – Ontzettend slecht

Badr, Riyadh SA

Negatief: Netheid, staat van de accommodatie en faciliteiten
They refused to consider my real confirmed booking status & said that I needed to pay up for the rooms I already paid for. Their problem was with whatever booking agent was working as mediatory between them & Expedia, & rather then dealing with the issue themselves, they had me make a 75min call to Expedia to work it out. They didn’t even apologize after they accepted my booking.
2 nachten verbleven in september 2018

4/10 – Matig

M Raihan

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2018

4/10 – Matig

takuma

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juni 2018

10/10 – Uitstekend

anwar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
قريب من الاسواق الشعبية
1 nacht verbleven in juni 2018

8/10 – Goed

Chun-Yen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Mohamed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good value
Love this hotel. Stay here often. I’m disappointed that breakfast isn’t offered with the room anymore.

8/10 – Goed

Gomathi Ramanan

Positief: Netheid, personeel en service en comfort kamer

8/10 – Goed

Josep

Positief: Comfort kamer
2 nachten verbleven in maart 2018

6/10 – Redelijk

Just Catie

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Renovated?
I have stayed here a number of times before and do not recall it being an issue. The first room, yes, I had to switch rooms, had a noise that was like a distant smoke detector going off constantly. About drove me crazy. When I went to ask to switch rooms, I was told it was the AC and that was the noise it made. I was offered another room, but was told it would be cold, as it did not have that AC in it. I like a cold room at night, but it was COLD the whole time. I finally opened the windows to warm it up a bit, and my plans to spend quality time in the comfort of my room catching up on work did not bode well.
2 nachten verbleven in februari 2018

10/10 – Uitstekend

Faisal

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2017

6/10 – Redelijk

Gökhan

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2017

4/10 – Matig

Simon

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Poor facility, Old style, Unfriendly staff
Strongly not recommended!
3 nachten verbleven in juli 2017

4/10 – Matig

Mohammad

Negatief: Netheid

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice loacation
Room was clean and it seems renewed except bath room.

6/10 – Redelijk

Mohammed

Negatief: Netheid
Below average stay.
Pathetically slow check in, reception was confused about the booking because they couldn't find the same. Was given suite 505, pathetic condition no toiletries, sofas with stains and dust for over ages. One of the bath had it's shower broken. Had to ask for all basic hygiene products. Check out was quick. Luggage locker was the only plus point. Was provided with a late check out on request.

8/10 – Goed

Paul

Positief: Netheid, personeel en service en comfort kamer
Overrnight stop
Overnight stop between airports

8/10 – Goed

Farhan

Positief: Netheid, comfort kamer
مريحه وممتاز
كانت اقامه رائعه قريبه من اعمالي

2/10 – Ontzettend slecht

Mahmoud, Turkey

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Nice Hotel close to the beach
Upon arrival at 4pm, I was told I did not pay for my stay and when I proved it they said BB is not included but Expedia team intervened and solved the problem. The room was for smoking person, when I asked to change the room I was told to wait for one hour. I could not wait and I accepted the room after spraying it with refresher. When checking out at 5am, the employee at reception informed me that I have to pay for my stay when I told him that I have already paid and I have to catch up with my flight he called the security. Then I showed the security that I have paid and I have to go then. This took more than half an hour before I was allowed to go. Very bad

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Naz, Sanford, FL

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Close to shopping areas, downtown. Restaurents are not very close. Rooms need to be fresh smelling. Apparently we were given a smoking rm for non-smoking rm. Terrible. Our clothes were smelling before we left. Didn't get a chance to take pictures. I would definitely stay there again. Right close to shopping, especially jewelry & clothes.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant staff, but dated facility
Left a lot to be desired, unfortunately. I had high expectations upon checkin, when I was told that I was being upgraded to a "renovated" room. Upon entering the room, however, it smelled musty and dated, and it was small, dark and dingy. The deadbolt on the door was non-existent (all that remained were the screw holes in the frame where it once was located). The curtains could not be opened, as they were falling off the curtain rod, and when I tried to open them, they continued to fall further off the structure. The toilet's pressure was too high, so each time you flushed the toilet, toilet water ended up on the floor. Sadly, it was not a pleasant experience. The staff, however, were helpful, polite, and eager to assist.

6/10 – Redelijk

Salim

الفندق قريب من الاسواق الشعبيه بوسط البلد والمنطقه التاريخيه

8/10 – Goed

Ahmed

Positief: Netheid, personeel en service
Good location and staff friendly
The staff were very good and helpful but the hotel is old it needs renovation and rooms don't have sufficient lights

6/10 – Redelijk

Tanaka, Jeddah

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
It was comfortable and convenient. but nothing special is to be noted. normal hotel for tourists.

8/10 – Goed

Khalid

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
مناسب
جيد جدا

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
سيئة جدا

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
싼맛에..
오랜 된 호텔. 티가 남. 2박3일동안 방 청소도 안함. 역시 싼 이유는 있다. 늘.

10/10 – Uitstekend

Richard, London

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel in the heart of the city
I really like this hotel. I've stayed here three times and always found it very comfortable and the staff very warm and friendly. Room aetvice is great as is breakfast. The rooms are a good size and comfortable and bery clean. The location is great with many interesting shops less than 5 minutes walk away. When back in Jeddah I will certainly stay here again. I haven't used the gym or rooftop swimming pool but it looks great from my room window. Highly recommended.