Good afternoon, the hotel did send you notice of the declined credit card and also you were notified via expedia. Looking as I type expedia states " On 4/30/2024, we notified the guest to provide a valid payment method within 24 hours to keep the booking."The hotel will not hold a room with a declined credit card, and expedia even reached out to try to get it rectified. Unfortunately the credit card was not valid and the reservation was cancelled.

Thank you so much for the great score. I am glad you had a wonderful stay in our hotel.

Thank you Frank for your review, unfortunately since your credit card was declined, and Expedia states they had contacted you about your declined credit card, your reservation was cancelled. This section of reviews is for guests after they stayed with us and not for people who never stayed at the property.

Sorry we did not meet your expectations. If there was anything we could have done to have a better score, please feel free to reach out to me.

thank you for the score

Thank you for the great score.

Thank you for your score, we appreciate the feedback

Thank you so much for the perfect score, I am happy that you enjoyed your stay with us.

Thank you so much for your review, I am very glad you enjoyed your stay with our property. Our breakfast is a very popular amenity, and yes it is unfortunate how crowded it gets where seating is limited, but the seating was approved with local government and they do not approve any additional seating.

Thank you so much for your review, yes our breakfast is a very popular amenity of the hotel. Thank you for choosing to stay with us.

Thank you for your score, and yes the view (if you can get ) is a wonderful view of the Manhattan skyline.

Thank you for your review, I am glad you enjoyed your overall stay, I do apologize for housekeeping barging in on you, we will speak with them on this.

I am sorry you did not enjoy your stay with our hotel. We only have limited valet parking and it is 30 a day as listed on the website.

thank you for the kind words, we are glad you enjoyed your stay with us.

Thank you so much I am glad you had an enjoyable stay with us.

Thank you so much for your great review.

Thank you so much for taking time to leave a score. Can you please email me directly at leo.hernandez@hiejc.com to let us know what we could have done to improve on the score.

Thank you for reaching out to us, I am sorry you did not have a pleasant stay. I am sorry but I do not recall speaking with you, and am not aware of any issues you may have had at our property. If you can please reach out to me so I may discuss on what issues that you came across that have led you to this score.

Thank you for your great score

Thank you so much for your score

Thank you so much for your amazing feedback. I am very happy you enjoyed your stay, and will let me staff know the good and the places we need to improve. Thank you so much for your review.

Thank you so much for your score, we are incredibly well located for access to New York City, without the New York City prices.

Thank you for your score

Thank you so much for the score and the compliments, we are very happy you enjoyed your stay at our property.

Thank you for your feedback, while the dryer is broken we are allowing our guests clothes to be dried in our hotel dryers, just sign the waiver. I am sorry you had issues with the internet, We were informed by the internet provider that the system was down.

Thank you so much for your great score

thank you for your score

Thank you for your review.

thank you

Thank you o much for the great review, I am very happy you enjoyed yourself, and yes our complimentary breakfast is a very popular amenity.

Thank you so much for the Fantastic score!!!

Thank you for your review, I am sorry you did not have a good stay. I am sorry you felt that the area was unsafe. As far as the parking goes, on Expedia website on our hotel page, under popular amenities, under parking and transportation it states 'Valet parking on site (USD 30 per night; includes in/out privileges)Limited onsite parking'On our own website it also states limited parking at 30 a day, may I ask what website you are a stating that doesn't show the parking information, I would like to know so I can reach out to them about it.

Thank you so much for your wonderful score, we are so happy you enjoyed yourself

Thank you so much for your score, and I am very happy that you enjoyed your stay with our property.

Thank you so much for your feedback and the great score.

Thank you for your review, I am sorry that you felt unsafe with getting to the path station. For future reference the best times to avoid heavy traffic would be between 7am-9am and 4pm-6pm. Also the closest Path train is a 15 minute walk at the Pavonia Newport station, if you take the Grove street station that is about half a 45 minute walk away.

Thank you for your response, I am sorry you had a delay in getting your room, you did book a specialty room of two double beds with a city view. We do have IHG one club members, and one of the perks for being a club member is a late check, this is one of the reasons for a delay with the room. The washing machine is in working order, it is the dryer that needs to be replaced.

Thank you very much for your score. I am very happy to see that you enjoyed your stay with our property. Hope you stay with us again if you are ever in the area.

Thank you for your feedback, we will look into this issue. We are glad that overall you had an enjoyable stay with us.

Thank you so much for your great score. I apologize the services didn't meet your expectations, and I will be addressing it with the staff.

Thank you for your score, I am so happy you enjoyed your stay with us.

Thank you so much for your review and kind words. We are glad you enjoyed your stay with us.

Thank you so much for your feedback, I am happy that you enjoyed your stay with us.

Thank you

Thank you for your score and kind words.

Thank you for bringing this chair issue to our attention, I will have this looked into. I am happy that you had an overall well stay with us. Thank you for your feedback.

muchos gracias

Thank you for your feedback.

Thank you so much for the score, I am glad you enjoyed staying at the Holiday Inn Express & Suites Holland Tunnel