Good Day Ernest Thank you for taking the time to writ this review. We apologies about the inconvenience you experienced when trying to find our property. Please note that when you made the booking before you can click reserve/book the hotel's location and regulations are stated as well as on the confirmation letter you receive after the booking. Hope you find all in order.

Dear Anonymous, Thank you for your review. Following my investigation into the feedback received, I would firstly like to apologise profusely for the terribly experience you had. The Protea Hotel Transit is based in the International Arrivals section of Johannesburg’s O.R. Tambo International Airport. As such, the hotel is only available to passengers in international transit. The idea in this was for travelers to be able to avoid the long customs and immigrations queues, and completely avoid having to acquire a South African visa. We realise that for a first time GUEST of the hotel, it is rather easy to succumb to the exhaustion (those long-haul flights can be brutal on the body) and get lost in the airport. Having said this, our TEAM is well aware of these challenges, and as such we do our very best to go about making our GUESTS completely aware of our unique situation and location by sending an email with a detailed electronic map of the airport, as well as offering a ‘meet and assist’ service to all those GUESTS who require assistance with making their way to the hotel. Many thanks indeed. Kind Regards Siphiwe Masete General Manager Protea Hotel Transit O.R. Tambo Airport

Good Day Thank you for your review we appreciate the feedback, please note that housekeeping management has been alerted, and these issues have been address accordingly.

Good Day Thank you for your response, we appreciate your feedback and a glad that you found the team to be fantastic.

Good Day. Thank you for choosing to stay with us, we are glad that you found the room to be clean and cozy. We look foward to welcoming you again during your next stopover.

Good Day Anonymous Thank you for your reveiw, what is you have noted is correct, our rooms are not all the same size, depending on the location of the room in the hotel. We thank you for staying with us once again. hope you stay with us in the near future.

Good day Thank you for choosing to stay with us, we trust you had a good stoppover.

Buenas tardes senor Muchas gracias por sus comentarios. Mi equipo y yo estamos contentos de que hayas disfrutado de tu estancia con nosotros y esperamos verte pronto

Good Day Oswaldo Thank you for staying iwth us, we do hope you will stay with us in the near future

Good Day Mailene Thank you for staying with us and hope you had a good stay with us. Looking forwad to you staying with us in the near future.

Good Day Nola Thank you for you review and for choosing to stay with us, please note that it is mandatory for all accommodation providers to charge a levy on accommodation. The hotel doesn't have a F&B facilities, however they have arrangements with a restaurant in the duty free mall.

Good Day Thank you for your feedback, I apologize that you had such an experience with us, all you concerns I have noted and will escalate to the relevant party.

Good Day Thank you for staying with us, we do hope you had a good stay, and that you will stay with us in the near future.

Thank you for choosing to stay with us We do hope you enjoyed your stay with us. Loooking forward to welcoming you in the next stay.

Good Day Thank you for taking the time to review the hotel, we do hope you stay with us in the near future.

Good Day Thank you for providing us with your feedback,, We are glad you fond our reception staff to be Nice, we have escalated your concerns regarding signs and maintenance in your room. we apologize for all inconvenience caused.

Good Day Thank you for your feedback, thank you for all your comments, we have escalated your concern to the relevant Manager.

No comment needed

no response needed

Good Day Thank you so much for providing us with your feedback, We have noted your concerns regarding signage within the airport, and this has been elevated to our Marketing and Senior Management.

No review sent , response needed

Good Day David Thank you for your review, kindly note that your concerns regarding information on hotels.com and the maintenance have been escalated to senior management.

Good Day Minha Thank you for your feedback, we are glad that you had a good stay with us, We do hope you stay with us in the near future.

Good Day Thank you for your review, we have made a note regarding the bottle of water and toiletries.

Thank you

Good Day Fernando Thank you for your review, we do apologize for your experience. Please note that we have noted your concern regarding your reservation.

Good Day Ben Thank your for your feedback, we do apologize for all the incovenience caused due to the location of the hotel not being clear. Please note we have escalated your concern to senior management

Good Day. Thank you so for your valuable feedback, we do hope you stay with us in your next travels.

Good Day Thank you for your feedback, please note that I have escalaed the wifi concern to senior management.

Good Day Andrew Thank you for your feedback, we regret that you found the hotel unsatisfactory. Please note that I have escalated wifi issue to senior management and that has been resolved , as wifi is free at the hotel.

Good Day Thnak you for valuable feedback, we hope you stay with us in the near future once again.

Thank you so much for your feedback.

Good Day Thank you for much for your feedback, your concern has been escalated to senior management.

Thank you for your valuable feedback!

Good Day Jane Thank you for your feedback,we regret that you the Wifi have issues during your stay, please note that it has since been rectified. The housekeeping concerns have also bee escalated to the relevant departmental head.

Good Day Thank you for your feedback . We apologize for the lack of feedback received from our end on all the times to attempted to reach us, this is not our standard and we have escalated the matter to senior management. we

Thank you for staying with us. we do hope to see you again in your next travel.

Good Day Thank you for your feedback, we are glad that you enjoyed sleeping on comfortable our beds, we look forward to seeing you soon

Good Day Thank you for your valuable feedback, we apologize that you had to experience the hotel without WIFI and all the housekeeping concerns that you have brought forward, Please note that all have been escalated to Senior Managment and have been resolved.

No review received

No review received

Good Day Louise, I'm glad you found the hotel to be clean, and the bed comfortable , we look forward to having you stay with us in the near future.

Good Day , Thank you for taking the time to review the hotel, we regret that the plugs in your room didn't work , however we are glad you were moved and enjoyed your stay with us.

Thank you for taking the time to review the hotel, Im glad you enjoyed your stay with us.