Hi Regine,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Chicago - Joliet with us. We were pleased to know that you were able to check in early and that you had no issues during your stay. It was also rewarding to see that we earned your 5/5 score.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

Hi James,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn Chicago - Joliet. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Yessica,Thank you for taking the time to tell us about your experience at the Red Roof Inn Chicago - Joliet. It's great to see that you enjoyed your stay, resulting in a 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Raven, Thank you for taking a moment to complete our survey. At the Red Roof Inn Chicago - Joliet we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Muhammet, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - JOLIET and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hi Tyler,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Chicago - Joliet. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

Hello Ndungutse, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - JOLIET and I are thrilled to have earned your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Dear Brandale,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHICAGO - JOLIET. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

Dear Naijah,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHICAGO - JOLIET. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the water, the room type and the other issues highlighted which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Hello Aylin, Thank you for telling us about your stay at the Red Roof Inn Chicago - Joliet. I am disappointed you had a less than satisfactory experience prompting your 1/5 score. The situation you described is truly regrettable. I am very sorry for your experience. To prevent this from happening again, your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Tymiia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHICAGO - JOLIET. It's great to hear that you had a perfect stay. At Red Roof, we aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

Dear Elvia,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHICAGO - JOLIET. The staff and I were disappointed to see your 1/5 score following your stay. You indicated that the lack of cleanliness hindered your experience. Please accept our sincerest apologies. Your feedback is important to Red Roof as we strive to continuously improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Herschel,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHICAGO - JOLIET. I am sorry that your experience did not meet your expectations prompting your 1/5 score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Nena,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Chicago - Joliet. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hello Jesus, The staff at the Red Roof Inn Chicago - Joliet and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear Stephen, Thank you for taking the time to tell us about your experience at the RED ROOF INN CHICAGO - JOLIET. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the foul odor you highlighted along with the other issues mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours, Red Roof Management

Hello Adriana, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CHICAGO - JOLIET and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Jonathan, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CHICAGO - JOLIET and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Dwayne,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - JOLIET and I appreciate your 5/5 score following your stay. I am happy to read that you found the room to be clean, the hotel to be peaceful and the staff to be professional. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Gerard,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - JOLIET and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Joyce, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - JOLIET and I are disappointed to your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you, Dane, for taking the time to write a review of your stay at the Red Roof Inn Chicago - Joliet. The situation you described regarding our housekeeping service is truly regrettable. We are very sorry for your experience. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Eladio, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - Joliet and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OliviaRed Roof Management RediResponse Specialist

Querido Juan,Gracias por tomarse el tiempo de contarnos su experiencia en el RED ROOF INN CHICAGO - JOLIET. Lamento que tu experiencia no haya cumplido con tus expectativas. Acepte nuestras más sinceras disculpas por el mal olor que describió, la cama no estaba a la altura de sus estándares junto con las otras preocupaciones mencionadas. Sus comentarios son fundamentales mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Very truly yours,Red Roof Management

Hello Turdubai, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - JOLIET and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Donnika,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - Joliet and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Danielle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chicago - Joliet. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. In regards to any billing dispute, please feel free to reach out to the front desk directly. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Thank you for sharing your 5/5 rating with us, Kyle. Our staff at the Red Roof Inn Chicago - Joliet was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

Thanks for sharing your feedback with us, Ben. The team at our Red Roof Inn Chicago - Joliet was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor room odor hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Hello Jose, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - Joliet and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Devin, We are sorry to hear about your recent experience at the RED ROOF INN CHICAGO - JOLIET. The issue you’ve brought to our attention regarding your reservation is truly truly regrettable. Our team is committed to satisfying our guest, so I am disappointed to learn this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope to make a new impression and would love to see you again at one of our Red Roof locations. Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Amber. The staff and I at the Red Roof Inn Chicago - Joliet were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Red Roof Management

Hello Dan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - JOLIET and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Daniel. The staff and I at the Red Roof Inn Chicago - Joliet were disappointed to see your 6/10 score following your stay. You stated that the location was not great and the room needed to be updated. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Hello Jason,Your review of the Red Roof Inn Chicago - Joliet was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Thank you for taking a moment to leave a review, Darrell. The staff and I at the Red Roof Inn Chicago - Joliet appreciate your 10/10 score following your stay. I am thrilled that our clean, updated and smoke free hotel pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Michael. The staff and I at the Red Roof Inn Chicago - Joliet appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Andrew. The staff and I at the Red Roof Inn Chicago - Joliet appreciate your 4/5 score following your stay. I am happy that our decent Wi-Fi quality, our great rooms and the other highlights pleased you. However, it was truly saddening to read about the incident that occurred. At Red Roof, it is our intention to prevent similar problems in the future, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Jennifer. The staff and I at the Red Roof Inn Chicago - Joliet appreciate your 4/5 score following. I am happy that our cleanliness and water pressure was to your satisfaction. However, you described our hotel to be very ran down, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Hello Kenia, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CHICAGO - JOLIET and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Benny, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CHICAGO - JOLIET and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Thank you for taking a moment to rate your experience, Willie. The staff at the Red Roof Inn Chicago - Joliet and I appreciate but is deeply saddened to see your 1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip! Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hello Lori, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - JOLIET and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Timothee,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHICAGO - JOLIET. Red Roof value you as a our guest and welcome your 5/5 score. It's thrilling to hear that our hospitable staff created an ideal stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff at Red Roof would love to provide you with another comfortable stay in the future. Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Cleteis,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHICAGO - JOLIET. It's great to see you enjoyed your stay, resulting in a 4/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Thank you for taking a moment to leave a review, Shaakirah. The staff and I at the Red Roof Inn Chicago - Joliet were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Hello Raymond, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - JOLIET and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Camilia,Thank you for being our guest. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. To prevent future negative ratings, my team will be reviewing your score and your comment in an effort to take the appropriate measures to improve our guest experiences. Thank you for choosing Red Roof Inn Chicago - Joliet. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hello Talmidge, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - JOLIET and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hi Kia,Thank you for your recent review of your stay at Red Roof Inn Chicago - Joliet. I was saddened to read that your stay fell short of your expectations due to the insects and the filthy shower you reported. Let me humbly apologize for the impact this had on your experience. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Devorine Red Roof ManagementRediResponse Specialist